Lobster Mobile & Fibre Anmeldelser 

Currently calling customer service where I have been waiting 25 minutes. constant repetitive advertising, no mention that a customer service person will be with me soon or that there is a queue. Have had over two years but cannot get wifi when away from home. I think it is easier to get another provider than trying to get their customer service to answer my call. 29 minutes and still waiting.

Wasted a lot of my time. Still waiting fibre broadband for 4 days. 45 mins to get through to some one. Last straw today. Called to speak to supervisor or manager to complain. After a wait they said no one was avaiable to to email them. Said can you arrange call back they said they would. 24 hours later no call back or installation of broadband!!!. Wonder what would happen after fibre install. Have all ready took money in advanced and still not received sim. Just one big jike

I have been waiting for 5 days to pay for my service. I have spent an age calling the none existent "customer service" on 711 without an answer. I have sent something like a dozen messages on Facebook Messenger, the app doesn't work and when I try to log in via the web site it just goes to a blank page. Rumours are now circulating that Lobster are going bust which is why they have begun ignoring messages and don't answer the 711 "customer service" line. Be careful people as it's not looking good.
EDIT: March 27th 2026:16:21 - just spent 28 minutes waiting for them to answer the phone then just got cut off.
Edit: March 28th 2026:17:03 - still no contact from Lobster despite all of the promises. A friend contacted me a coupe hours ago saying she had received an email from Lobster telling her to delete her existing app and go to the play store and install the new one. This she did only to be informed that Lobsters new app isn't compatible with her 6 month old mobile. Can it possibly get any worse. Sheer unadulterated incompetence.

Normally we do not have enough issues with Lobster, but we are trying to unpack our sims, I am in the fourth day phoning and emailing, with no reply to either, have taken 4 payments when the cards still had credit left on them. Very very Disappointing, all caused by there network upgrade..

Worst experience with a Mobile service provider in my life. Was roaming in Germany and ran out of data, when called to arrange an upgrade of the plan was left without service (no calls, internet)for a week abroad albeit charged for the upgrade. Support hung up on me twice and I am yet to receive any acknowledgment, response, solution after two weeks!

I am extremely disappointed with Lobster.es. I have used their "Park your number" service, but since trying to reactivate it, everything has gone wrong.

Even though I had 18 days left on my plan from January, the system claimed my SIM had expired. I paid 18.99€ to get it working, but the app still showed it as expired and demanded another payment.

I have now paid twice (2 x 18.99€) and I still have no service at all.

I have sent 4-5 emails to their customer support over the past few days and haven't received a single reply.

It is unacceptable to take a customer's money multiple times and then completely ignore them when the service fails to activate.

I’ve told them that I want a full refund of my overpayments and my remaining days restored immediately. Until then, I strongly advise others to be careful with this service if you plan on using the "park" feature.

5days later - still no contact from Lobster…

I renew my plan automatically each month. On Saturday 21/3/2026 at 12pm (midnight) I had a message saying Lobster had noticed I hadn't renewed my plan. UNTRUE, so they suspended my account, allowing incoming calls only!
I did not stop payment, now helpline is closed until Monday. And to make matters worse, this message appears on Lobster's website "SelfCare is temporarily unavailable due to maintenance.
It will be available again on Sunday at 5pm.
For any urgent matters, please contact us on 711." When I called 711 on Sunday as it was an emmergency, an automated message advised me to call back during opening hours which is Monday 9am!
It is now Monday morning at 8:20am and still no SelfCare, and I cannot call in until 9am!
I am disappointed in Lobster as they intentionally maintained the SelfCare facility on a Sunday when there is absolutely no way for customers to resolve problems with Mobile connectivity.

i renew my plan automatically each month. On Saturday 21/3/2026 at 11pm i had a message saying lobster had noticed i hadnt renewed my plan. UNTRUE, so they suspended my account, allowing incoming calls only!
i did not stop payment, now helpline is closed until Monday. Pathetic way of running a business.

FORMAL COMPLAINT - Just called in to your call centre because YOUR payment systems do not account for the latest security technology (3DS) and so the payments failed! Then I explained that my wife's phone (*********) STILL NEVER works when she is abroad in the UK or Eire. An ongoing issue and yet we are told to set as per the above instructions to 'lobster roaming'. Yet this incredibly RUDE women said to me she was transferring the call as I should not speak to her like that! Before this, she stated you have to set it to EE or Vodafone. So I started to say, 'No it doesn't' and she claims I am RUDE for saying 3 simpel and very basic words! UNBELIEVABLE REALLY. She is in a call centre and that is NOT rude as it contradicts TOTALLY what your help part of your website says and unfortunately YOUR clients crystal balls MUST not be working! Then when I was transferred I was blatantly lied too, about NO managers being available, at all. I was referring to any being on site. DEPLORABLE company and WHEN are we going to be crediting for all the times we CANNOT use our phones because of YOUR companies incompetence and negligence? Clients seek help and rely on the help section being FACTUAL and actually HELPING THEM, NOT running them around in circles it now seems!! I dare you to listen to my call and explain to me HOW I was apparently RUDE and 'to not speak to her like that?' Unequivocally she is in the wrong industry if she doesn't like people talking to her in a non-threatening or non-rude way.
UPDATE - how about responding to our formal complaint? Or is it just a case of the usual copy and paste 'oh we will try harder' etc.
EDIT - SO WHAT ABOUT MY LIVE FORMAL COMPLAINT THEN - IGNORED AS USUAL!

LOBSTER has all my details, having complained endlessly for months!! They are now trying to hide behind that response.
LOBSTER need to admit their mistakes, rectify and become a reputable business.

I cancelled with LOBSTER last week at the end of a very long 12 month contract with numerous disconnections and still waiting for recompense from last October?? this February and March also.

LOBSTER and customer care do not go together... they don't have any. No response to emails no replies to phone calls after being told they would call me back.

Cancellations department do not respond at all I am still waiting for a code to return the router of theirs>

How this company can ignore customers is beyond belief.

Best avoided.

I would like to write the horrible experiance I have with Lobster mobil phone
In short :
1. The roaming is NOT WORKING!!
Im travelling sometimes to Poland and need to work, my mobil is dead -nobody can call me, I can not call, not send SMS or use any data. Since November they can not fix the problem, 5 months now!!

This same problem has my friend traveling to Belgium, mobil not working in Belgium.
They advertise all EU countries with roaming - NOT TRUE.

2. They advertise cheaper plan for first 6 months, but they charged me full price every month!! No answer to get money back, only that «my request is in the system» for months…then I got email that they can not pay me back, because I was already charged. WHAT??? Why they advertise cheaper, but charging more? How honest is this??

3. I can not even receive sms coming from my bank to confirm passwords to open some files to work, and the answer I got « I shouod continue trying»… and « banks are sending so many sms, so may be they are lost»…We tried many, many times, not working either!
No help on this from Lobster.

Dont use this company, they may be work in Spain and England, but not in EU countries when you travel.
They are charging more that they advertise and not compensating for this at all, they are not helping anything, not answering emails for weeks or months sent to all contacts!

To be honest they should be punished for taking money from Customers, not giving the service they advertise and not helping anything for months!

UPDATE - we got email from Lobster that the problem with roaming is repair now. Im very sorry, but not true again. For the 3-rd time I was traveling and had no data, could not call and nobody could call me or send any sms.
I sent email to Lobster- no respond,
2 days ago I changed my mobil to Orange which I know is working in EU countries.
As for refund I should get charging me wrong for 6 months- no answer…

I have been in Ireland for 6 days with my partner ..
Neither of us had any internet and spoke to 3 different people at lobster
Said there was an outtage in Ireland which is completely crap as same thing happened last year ..
Myself my daughter and my partner are now leaving lobster
In 2026 it’s should be straightforward and not have to put things into APN etch
Sort it out Lobster 😡

You simply cannot get through to Customer Services. It is always a very long queue to speak to someone. If you keep waiting, they simply cut you off after about 15 minutes. No other way of contacting them! You decide whether that’s ok or not!

For over a week I have been unable to send any messages to UK numbers even though they are included in the plan.

Customer service not very helpful, asked for screenshots which were sent nearly a week ago and still no response.

Another email sent today with more screenshot evidence.

If no resolution by tomorrow I will be cancelling and finding another more reliable provider.

Nach Kündigung des Fibravertrags starke Verzögerungen der Künigundsanerkennung und refound der Routersumme

Horrible!!
Still not given me my refund since I signed the contract for fiber in July 2025
Then took a massive sum out of my card not autorisasjon!! So be very careful
Purchase a prepaid card and register
Thanks to Santander I have recovered some.. But Have to go to police Station get stamps.. massive hassle that they are putting costumer through!!
40- 50 phone calls
Emails.. stress
Will now hire a lawyer just to take them down.. so much more costly for them…
A Bad reputation cost a company so much more than a simply refund.. I could write a book about how horrible they are.. But just in short..

I haven't had any problems with Lobster. I haven't tried their customer service and haven't needed it. I got my sim card quickly and everything worked, and it still does. There is good wifi coverage. I'm satisfied so far, I haven't had any problems yet.

Going abroad with all their stupid answers it never works and zero support. The support is terrible customer for 6 years so done with them

Nightmare... My experience with Lobster has raised serious concerns about how they handle complaints and consumer rights.

I was charged for nearly two years on a SIM that had zero usage and which I believed I had stopped auto-renewal on via their app. No reminders were issued and no warnings were provided that billing would continue.

When I raised the issue, customer service repeatedly told me the charges were “my responsibility” and refused refunds, despite the issue being their tech. I was asked to provide evidence that I had paused the line, even though their own service is managed entirely through their app... which was not working.

In a separate incident, their app processed multiple €12.99 payments when I pressed “reactivate” — despite the button showing no confirmation or response. Again, I was told it was my fault for pressing the button more than once (an unresponsive button on an app). No secure payment confirmation notification - nothing at all to confirm that they were taking payment from my card - and not providing the service.

This means that there were months that they took the monthly fee 3-5 times, but did not refund them.

Refunds were only processed after I sent a formal legal notice stating that I would take the matter to small claims court.

In my view, this approach to complaint handling:

Places the burden on the customer rather than the provider,
Obscures consumer rights around digital services and billing (actively misguiding customers on their rights).
Requires legal pressure before errors are corrected.
Consumers should not have to threaten court action in order to recover overpayments.

I would strongly advise anyone using this provider to monitor billing very carefully and if possible avoid them alltogether. There seem to many other reviews backing this up - so my next step will be to report them to the regulator.

I am in Thailand. i was told to top up credit before I go so I could use the SIM there. I did so but it has been impossible to connect. A disaster for my business and to contact family and general affairs. A friend called Lobster on my behalf and she was told there is no agreement with Thailand. I should have been told about this when I asked before, rather than wasting time and money on credit and a business phone that is dead to customers. There is nothing to say on the website that Lobster has no agreeement in Thailand and it encourages you to top up! Come on Lobster, you have to do better than this.