Lobster Mobile & Fibre Anmeldelser 

Terrible company would not recommend they lack joined up thinking customer service not professional and general communication and knowledge is appallingly this is ironic considering there in the communication business my opinion is look for an alternative

I’m not one for writing reviews (in fact I never ever do)

However after what has been a difficult few attempts to fix what turned out to be quite an unusual and or rare problem I finally found myself on a call with Kyle today.

This is a man who knows his Job, who successfully and professionally solved my issue(s) and left feeling like a valued customer.

I felt compelled to show some appreciation for such a great interaction (let’s be honest, who ever really enjoys a customer service call)

Once again Kyle, your help was much appreciated.

Thank you

Ryan

Superb service from Kyle. Extremely helpful, patient and polite. Lovely experience

At the moment it is impossible to ring the lobster phone number I have tried three times over two days and nobody answers all I get is adverts for fibre which is of no interest to me at all , I have been with lobster for several years but now very poor

Kyle made a potentially stressful situation for us totally stress free. He patiently, and gently walked us through the horrors of phone tec. Never once did he talk to us the way I used to talk to my Dad when telling him how to programme his VHS. Good man Kyle. I can't go above 5* I'm afraid.

Assisted by Kyle who went the extra mile to get in contact with my account holder for me when my sim expired 👍 always amazing customer service with lobster !

Kyle was both cheerful and helpful. So nice to hear someone with a sense of humour. Thank you Kyle.

We moved to Lobster because of repeated poor service from another provider whilst travelling in the U.K. Lobster's customer service and communication has been fantastic from day 1. Their service works without issues throughout the EU and UK. They are supportive, customer friendly, honest and reliable. Kyle was particularly helpful today, and if I could give him 6 stars, I would. Thank you guys.

They don't reply to emails, contact form submissions via their website or DM via social media. Unreachable

UPDATE lobster have been in touch and hopefully the issue will be resolved. Person or persons I have received messages from have been very helpful

Received really good customer service today from Kyle who helped me resolve my technical issue with a friendly manner.

We’re in our 4th year of Lobster service based in Spain and could not be happier with it! We’ve seldom had problems, and when we have (as often as not our own failure to update a credit card), their response has been quick and successful, and their customer service extraordinarily friendly, knowledgeable, and efficient. Coverage has been fantastic throughout Spain, and when traveling in Portugal, Italy, France, Switzerland, and the UK. When we travel outside of the Schengen area it’s easy to “park” our service and save money. We highly recommend Lobster to anyone spending a lot of time in Europe!

The young man Kyle was more than helpful, he sorted my problem out in no time at all, he was very pleasant and efficient. I did email but never got any response from your team after explaining the situation. So thank you Kyle.
Karin O Shaughnessy.

Give that man a rise, very polite and helpful to an old man, and solved all our problems very effektiv

Kyle was extremely patient and courteous throughout the process of assisting me to correctly configure my APN He also helped me to finally get 5G running on my phone , which turned out to be a rather complicated process. I am very grateful THANK YOU KYLE 🤩

Don’t often write reviews but can’t understand how a company gets it so wrong. It was a nightmare getting signed up in the first place. SIM card they sent me didn’t work, so after lots of emails which they ignored, I called them to sort it. 1 months later they cancelled my sim because of the email I sent well over a month ago saying fed up with crap service. So again I had to call them to say I need my SIM card keeping on. Now, every single month I have to call them to renew my monthly plan, the person on the phones says it’s set up for auto renew but clearly it’s not cos every month I have the same problem. Payment gets taken and they still cut off my service!! Such a joke. Sick of spending 45 mins calling them each month. Trying to find a new network before I leave for good. Don’t recommend

A terrible company. It is impossible to renew the plan or reactivate the SIM, even when speaking to customer support on the phone. They blame the bank; I tried using a different credit card, and it still doesn't work. Never again with Lobster.

Thank you for all your help with wifi and Sim card
Technician was helpful. Did a fab job. And then our lovely lisa
Step by step we went through it together. Was very helpful and bubbly . Thanks lobster for your support and great communication. Highly recommend!!!!🥰

SIM card not working. No solution provided. No refund. Stay away from this company.

I checked with Lobster (and other providers) if there is fiber availability at my location. Everyone agreed and I choosed Lobster as my provider, signed a contract that a Lobster tech could come for installing it. Everything went fast and was well communicated. And of course they immediately charged the first rate, before the technician came. It turned out that my location has no fiber connection - it is 80m away from my house. So I had to cancel the contract which was easy and possible. They said they would refund me immediately. VERY UNFORTUNATELY they never did. I am waiting now more than 6 months and all they do is "making it a priority" but they do not refund. That is theft and a bad experience which makes me warn everyone not to choose this company as a provider.

Thank you for your answer. I am in contact with several people from lobster since months - without a single solution, just promises. I also send data proof through trustpilot. I don't know how many people of your team is working on that. One said it is refundend, other say my bank is rejecting. It is all nonsense. You have all my correct data for refunding. You just need to do it. No more talking, you need to ACT. My warning to others is highly increasing.

Very very bad customer service, in the phone its takes hours until they answer, a problem with there sim is unsolved and they just disappear in the middle of the process to try and solve it