Lobster Mobile & Fibre Anmeldelser 

Hi Everyone , at first i was happy with lobster and now, well thats a different story,
ill try to cut this rant as short as i can But !. with lobster for 4 years and have to sim connections from them, all was well untill the last 3 months, the problem is lobster has changed from great to bad . costemer service is now realy poor had to wait 40 minutes for to get to talk to a rep, who was realy not willing to hear my problem, he constantly talked over me and did not give me a chance to explain my problem . All he wanted was to get a payment and get rid rid of me. The website is not working in one section ( REWNEW PLAN) This is going on for 3 months now , and when i asked what is going on , he told me he could not say as maybe sworn to silence ???. So i am disappointed with Lobster and feel really left down . Lobster need to start listing to the reviews that have a 1 star review.

I am disappointed with the recent service from Lobster Mobile regarding our fibre connection.

Due to a bounced payment on our end (our fault entirely), our connection was disconnected. We called customer service, waited 40 minutes to speak to an agent, and settled the balance immediately. We were told our fibre was reactivated.

That was nearly a week ago. We have now been without Wi-Fi for days due to a "technical error." Since then, I have had to call support two more times (holding for close to an hour each time) only to be given empty promises of a callback.

While I understand technical issues happen, the complete lack of proactive communication from Lobster is unacceptable. The only way to get an update is to waste another hour on hold. I would like this escalated and resolved immediately. (PS. It shouldn't have to come down to a bad review on trust pilot to try and get help)

Firstly there products are very good.
But customer service is diabolical they don't answer the phone, don't answer email, even WhatsApp no answer, worst customer service ever. I parked the broadband and my phone for 3 months as I wasn't in Spain, the trouble I've had is despairing. They should have connected it on the 1st of April, .. still waiting customer service uncontactable. I'm trying to cancel phone and broadband, it's not going well. More info to follow.
I forgot to add that although they didn't turn the broadband on , from the 1st of April i have been charged for the three months and still no broadband. Also trying to stop payments is difficult it isn't taken on direct debit or standing order, is from a debit or credit card.
You have to call your bank and prove you have a problem with the company.

If you don't like be stressed like never before, if you don't like to loose clients, please, stay away so far as possible from them and contact all your friends never to work with Lobster.
Why : email sended 1st of may, responded 5 june ...
Called more than 10 times during 2 months, never been connected.
Here, there answer :
'Good afternoon,
Thank you for your further email.
I can see that your SIM is now using data, please confirm if the issue has now been resolved.
Please note that 5G in your area will not work with your Lobster SIM in your area, 3G and LTE are the two best networks to use due to the coverage in your area.
Due to a high volume of emails, we recommend calling us on 711 if you have any further questions so we can assist you quicker.'
Can you imagine this? Confirming after more than 2 months that they don't have coverage ... 2026 ...
My grandfathers pigeons were faster than their internet.
I can't even not place a simple picture on internet, all I have is 3G, sometimes 4G and most of the time even no connection so that mobile also don't works.
What I have understood now?
So, it don't works like it has to be, is worthless totally, the first response of them was that my mobile don't support 5G ...
I bought new mobile, I bought new mobile TP-link, ofcourse without any results, because there is no 5G, even almost never 4G.
This company knew this and at least, they have to know instead making publicity that they have the fastest internet online ... What a joke, what is called 'estafa'?
I lost so much money, time and my stresslevel is higher than it even was when I needed to make my exams at the university.
The biggest joke of all is that their service writes that it will go faster their service if you call them ... but never they take the telephone ... and, if they take, will their be 5G than ? What a joke .... a English speaken Spanisch company ... maybe 1 person speak English in the whole company because now I learned, Lobster is just Movistar, litlle bit changed their name, probably because their reputation is already zero in Canarias ...
So, I proposed them to pay me back the months I never could use nothing and I made costs more than 1000 euro for their product who don't works ...
Will see when they will write this time the emails and meanwhile, if no respons or money back, I start claiming them online and search for all popularity because doing business in 2026 like this, this is impossible.
Imagine you buy a car and he runs only 50 miles/hour ... what would be happen?
So guys, stay away from this company for your health and financially future, even if you don't like to loose your clients.

Awful customer service. Took 2 weeks for an email response, now been waiting 2 weeks for a refund. Payment STILL hasn’t been reverted. I am really shocked at how terrible their customer service is. If you had responded to our original email in a timely manner we wouldn’t have had to buy a sim from another provider - but to email back TWO WEEKS LATER and take money out my account without checking first to see if it was still required , and then ANOTHER two weeks later you still haven’t returned the money!!! this is really not acceptable and I will be doing a charge back through my bank

LOBSTAR DOWNHILL SERVICE-NO English…NO COMMUNICATION ….

After contract signed -everything went DOWNHILL!
Lack of consistency with communication.
Given different dates when their teams not correlating dates /times or not working together.
Booking dates ,having them confirmed and NOT turning up after waiting for them.,
AND
NO communication/NO apology -nada.

Also very strange that yhey so robustly advertise ‘ENGLISH speaking-team yet I keot getting calls and no one was able to communicate in English on the telephone !

Then yhey send text to say my mobile number os on hold because I havent used ….???? Thos was supposed to be a fobre& mobile deal!!

Very DISAPPOINTED!!!

It appears once contract signed they are unable to deliver service they promise. Actually quite concerned now …if all these problems /issues before fibre contract installed what happens when I have problems /issues when there is NO English communication which they falsely advertise?

So…what now LOBSTAR???

What a joke. They did not charge my credit card, and then they turned off the internet, then they charged the credit card, but the internet still does not work, and nobody picks up the phone on their service line, nor do they answer any emails. I have only been a customer for like 1 month. I will look for other providers.

My sim has been stuck on 'no service' for a week and a half now. I tried contacting customer service several times, but have not received an email back. Naturally, I also attempted to call, only to spend two hours on hold before eventually needing to get on with my day.

UPDATE:
This morning I decided, perhaps too optimistically, to give it another shot. I called, and did in fact speak to a person, who suggested turning the phone off/on again. I had already done this about six times, because it is generally the first thing one does in this kind of situation, but sure, I’ll play along.

To my utter shock the restart changed nothing.

The agent then guessed my sim card was currupted. I had two options: wait seven days for a replacement SIM to arrive, or drive 30 minutes outside Alicante to the nearest Lobster shop.

Feeling as though I hadn’t wasted enough of my day yet, I drove there. Or at least I thought I did, because upon arrival I discovered the shop simply did not exist.

In a fit of blind rage I then drove straight to the nearest Vodafone store.

Dear Lobster,
Having English customer service as one of your main selling points only works if you offer any form of customer service in the first place.

I have been a phone customer for a few years now and happy with the service, l have also been a customer of the Internet service,,, ABSOLUTELY USELESS, constantly freezing, even worse over the last 5 days I've had no Internet service on to many occasions to count, l phone, wait a long time only to be told,,,, we'll try remotely,,, then,,, its an outage ,just wait, if l done the same with my monthly payments I'm very sure they would be on my case immediately, l wouldn't recommend the WiFi, Internet service to anyone.

Ohh surprise surprise, it's been less than 24 hours and the Internet has gone OFF AGAIN, can a company keep treating paying customers this way, this is day number 6, with the same problem, its not worth contacting them, I'll only get the same response,,,,, we haven't been told what they are working on please wait,,,,,,,

Well, I am a Lobster Mobile and Internet user and suddenly, after months of perfect internet reception, I could not connect either my MacBook Air or my iPhone although the television continued to work well. I sent emails, no response - it's impossible to know whether they are read since there is no acknowledgement response. Calling, although free, was difficult and I didn't get anything except someone (I have the name) will call you. After nearly 2 weeks of problems, Adrian M picked up my desperate email asking for help and he did not let go until the problem was solved! I am so grateful! Eventually all my devices are on the 'stronger' of my 2 internet options and have been stable for 2 weeks! I was VERY upset but I am now VERY happy!

Shockingly bad customer service. I had to wait an hour just to speak with someone about porting a number from Simyo. Three times, representatives hung up on me and said they would not do it, even though they completed the exact same process for another number of mine just a few weeks ago. So I know it is possible.

The service has been unbelievably poor. It is so bad that I am now considering moving to another provider, because I cannot rely on customer support this unhelpful. I genuinely cannot believe how poor the call centre experience has been. It is beyond belief.

I spoke to Natali Morales today we have a very long conversation over email and WhatsApp. She was so attentive and helpful. I had a lot of questions about the contract and my new mobile plan. Hopefully installation and the internet will be just as good. Highly recommend Natali. Impeccable service

I never have coverage since 5g, my phone supports it. I have no signal in my house but i did before, I have 4 sims with them. Now looking at other options

When visiting u.k no problems with connecting
When in Australia could use WhatsApp which was great!
I would recommend Lobster, been with them a few years now!

I do not recommend Lobster, it works perfectly in Spain but I have problems with the connection when I have been outside of Spain in Sweden and Norway, which has meant that I have had to buy new phone subscriptions because my Lobster did not connect to these countries' mobile operators. I can add that the salesperson from Lobster who sold me the subscription said that it would work perfectly in both Sweden and Norway, but it did not. Now I have changed subscription to Lebara and am very happy with how smoothly it connects to the internet immediately after turning off flight mode and turning on data roaming, no problems and no stress.

Man, I love Lobster. Even if I wasn't an English speaker who moved to Spain, I would still want to use it.

They have awesome rates with loads of data, very simple and easy to understand terms, and they don't try to rope me into a long contract.

If my card cannot be charged for some reason, they don't even try to charge it again. It feels like they are here to serve me when I want it, instead of getting into a forced relationship with a psychopath that's trying to extract as much value from you as possible.

They don't try to keep upselling me. The only time they ever email me is to tell me some surprise great news that they added more data to my plan for no extra cost, or upgraded me to 5G for no extra cost.

Just always delighted with them from the beginning

Initially inconsistent fibre optic but was remotely corrected by Lobster support team who have been fantastic and now our broadband runs like a dream with very competitive prices. Hard to beat!

Great customer service in English the lads you speak to are kind patient and knowledgeable and have fixed my issue quickly. I recommend them for great price, connection and excellent customer service.