LoanCare Anmeldelser 

If I could rate this company ZERO stars, I would! They were supposed to process a check that I got from my insurance company to pay for damages. The check was issued before my mortgage company sold my account to another mortgage company. I called LoanCare to ask if this was a problem and they said "no" and that they could still process the check because they handle the checks for both mortgage companies. Based on this, I paid $112 to have the check sent to their "overnight" processing address. It took them 3 days to even acknowledge that they received the check, and then after a week, they VOIDED the check and returned it to me WITHOUT TELLING ME! The only way that I found out is that when I went to see the status of my claim, IT WAS GONE! It was as if it never existed! Nothing about the check being voided! I had to call them before I could find out what the heck was going on! Then when I said that I wanted to file a formal complaint, I was told that I had to do it with a supervisor, and after being on hold for 20 minutes was told that a supervisor was unavailable and that I would get a call back. Guess what? That was a complete LIE! They never called back! In my opinion, this company is a complete scam!

Absolutely horrible experience with LoanCare. First they placed me into a 3-month trial payment plan they never properly honored. Then they tried to push me into signing what felt like a predatory loan modification that added nearly 10 years to my loan, increased my interest rate, and added a lien against my property.

After suffering a serious spinal injury and becoming medically unable to work, I had no choice but to enter forbearance. My doctors have documented that I cannot even begin looking for work for at least another year pending rehabilitation and possible disability determination.

Now that my forbearance is ending, LoanCare is once again trying to push me into another unrealistic 3-month payment plan that makes absolutely no sense given my documented medical condition and lack of income stability.

Meanwhile:
- phone calls are never returned,
- emails are ignored,
- nobody will clearly explain whether my loan has even been reviewed through the FHA waterfall process,
- and every interaction feels designed to push borrowers toward default rather than actually help them keep their homes.

The stress this company creates for people already dealing with medical hardship is unbelievable. I have never dealt with a mortgage servicer with such poor communication, lack of transparency, and disregard for a borrower’s actual circumstances.

LoanCare is a terrible company to deal with. The customer service representative did not correctly enter my bank routing number and she told me that the payment was accepted. I received a call 2 weeks later telling me that my mortgage payment was late and tried to change me a late fee for their mistake. Now they are telling me that I need to purchase a home warranty even though it was never required when I purchased the home 16 years ago through HUD. I will be contacting the Arizona Attorney Generals Office for Consumer Affairs and file a complaint

if you pay bimonthly they just keep you money on a suspense account for 2 weeks and make one payment per 4 weeks. Basically your money does not work. Bummer. Worse loan provider

LoanCare made an unauthorized disbursement from my escrow account to pay an insurance bill I had already paid in full. Despite uploading proof of zero balance, they refuse to correct my May 1 2026 mortgage payment from 681.03 back to the correct 550.00, and they will not refund the 131.03 overcharge caused by their error. A customer service representative lied to me on April 30 2026, claiming they called my insurance company. My insurance confirmed no call was ever made. A 200 plus dollar principal payment I made on April 21 2026 has not been drafted from my bank account despite me receiving a confirmation number and thank you email. LoanCare has violated RESPA and CFPB mortgage servicing rules.

The F ing over started with Mattamy home funding removing me from loan right before closing about 7 years ago. I (the family financial planner) had to refinance and VA loan ended up w/ this company.
Come to find out being on Deed only (not loan) lenders get to Willfully ignore spouses Property rights, Homestead rights, & due process to resolve/negotiate loan if an ABUSER spouse (wants to replace you with teenagers- his words) tries to make you homeless via control of the loan.
At least 7 attempts to negotiate with this fraud company and they include me on legal proceedings without any legal rights. I have my own VA benefits and paid off my last VA loan yet they refuse to give me any choices despite being the only one showing up to foreclosure hearings and having an 800 credit score to ASSUME the 2.75% loan ASsumption- VA benefits allow and rate I negotiated for.
They are an Absolute ANTI-American company that supports making Americans homeless. Makes me disgusted I ever served —for these Corporate terrorists to have so much Negative power.

The worst company ever. Never follow the instruction and no communication to the customers.

This is the worst company ever. I can't believe how rude they are on the phone. Charged us $105 in late fees when they never sent a notice, telling us our mortgage increased by $20. We were charged $105 in late fees for $40. I had to call customer service 6 times to reach someone because keep transferring you to other companies.

Just paid off my home loan

I have nothing good to say about My Loan Care

That is it

That is my entire review

Zero Stars - Commits Fraud & Poor Customer Service
Long story short - I was required to purchase flood insurance 10/2024, it was confirmed my flood insurance was on file and everything was good to be escrowed. 11/2025 same story. Fast forward to 2/2026, my mortgage jumped $1100. When I called in they stated they purchased flood insurance for me at $3600 x $7200. After 2.5 nothing is being done to rectified the issue on Loancare side - I have gotten a bunch of "I have made notes and we will call you back". Loancare is in bed with FEMA and the insurance company that imposes 600% inflated rates, which is unlawful on so many levels. DO NOT DO BUSINESS WITH THEM OR ANY OF THEIR PARTNERS.

This company is the absolute worst. I have been dealing with them since October on an insurance claim. They come up with every excuse to hold your money and not release it to you. They delayed my project getting started. They gave me hard time over check endorsements and tried this multiple times despite them being correct. They held up my inspections and marked them at 95% to hold off sending funds. Now they are holding my depreciation funds from my insurance company even though I have done everything they have asked and saying that I need to have my contractor submit a new estimate and updated paperwork. I am just trying to get my money that they are holding onto and it seems impossible. WORST EXPERIENCE OF MY LIFE.

When I made mortgage payments online after switching banks where I had my checking, the payment was confirmed. Several days later, Everbank Loancare reversed the payment without notifying me and did the same for the next 2 payments. It took Everbank Loancare 3 months to send me a letter telling me that they had the wrong checking account number and that I was 3 months behind on my payments. Even though the checking account number was corrected and the payments caught up, I was told I can't make payments online for the next 6 months. I can't imagine how a mortgage company with such poor communication and service can stay in business.

Loancare LLC/Lakeview’s customer service is profoundly inadequate and raises serious concerns about their ability to service mortgages at all. Their failure to provide knowledgeable, reliable support is unacceptable.

This is particularly troubling with respect to VA loans. Veterans should not be subjected to a servicer whose representatives appear unfamiliar with VA loan guidelines and repeatedly fail to resolve issues. A company with this level of dysfunction has no business servicing loans for veterans.

I still dont get it why rocket sold our mortgage to them! Straight out lied and charge hoping you dont notice (as I always do autopay) then when you finally catch it there's no refund because it's already been processed accordingto them! I cant waot to refinance off them!!!

Who the hell are these people taking my home loan from the company I actually signed up with and assumed I would be doing business with and now the experience is so much worse, I hate it. I didn't know this could happen. The biggest most important financial decision and debt you have and it can be ripped right under you and the company you expect to be doing business with for the next 30 years of your life can sell you across the river to terrible companies like LoanCare and there's nothing you can do about it.

They are fairly terrible. I have a VA loan through them and they constantly screw it up. I show proof of insurance and they still charge me their outrageous company placed insurance. You call think you have an issue resolved only to find the person you spoke to did nothing at all. Pretty awful service. Thank you for your service.....not.

Their mortgage payment system is messed up! They keep rejecting payments, with no notice, and for no reason- the accounts have the money, and are in correctly. The system doesn't even allow for autopay. This is a huge nightmare.

Let me start out by saying that in 10 yrs I have never missed a Mortgage payment.  My Loan started out as a FSH loan, where they sub vented it out to Lake View, then finally with Loancare.  In Jan of 2024 I had loss my job, so I called Loancare for the mortgage assist program, through the advice of the Loancare rep, I was advised that the Mortgage assist program is not available to customer who are current on their mortgage, so I had to go 60 days behind on my mortgage which I thought it would give me a cushion.  After review from Loancare I was approved for the Mortgage assist program, which took about 3-5 months.  The assist program lowered my payment to $2700 a month, I didn't read the fine print, I get paid every 10th of the month so I call to set the payment up when I had gotten paid. If you miss the 1st payment you are then in default on the whole loan, and then Loancare will charge all the total payments and fee's. If you can not come up with the astronomical amount Loancare then will start the proceedings for foreclosure. After receiving all of this Information I decided to sell the house which I thought I had a lot of equity in the home. I then called Loancare to get the official payoff for the Loan.  I spoke with a rep to see if my HELOC was included in the final payoff which the rep assured me that the payoff included the payoff for the HELOC. I know that the phone calls are all documented. I then put my Home up for sale in Aug. which it sold in one day, so my house was under contract.  Through the advice of my Realtor he stated if I called the Mortgage company and told them that if my house was under contract the would not put me in foreclosure which I found out later that that was not true. Loancare started the foreclosure preceding Aug. 20th I called Loancare Aug. 4 2025 and Aug.14 to inform Loancare of my closing.  The phone conversation with the rep on Aug.14th 2025 for the official payoff which the rep from Loancare told me the payoff included my HELOC now I am thinking I am going into closing receiving a equity check, my payoff was $439,000 and I sold the house at $690,000. My Realtor did not catch it nor did I.  I closed in the 8th of Aug. 2025 which got pushed back to the 10th of Aug.2025 so Loancare then sent the foreclosure to a Attorney who issued me a letter on Aug. 9th 2025 which was one day.  Loancare received their full payment $439.000 now rejected it because of the Attorney fee of $2000.  I then called for a Foreclosure reversal because it had been documented through taped phone conversations which the Loancare escalation team had reviewed and informed me Fri. Aug.12th 2025. with the Rep Bill that my case was under Review through another department "Default Resolution Team.  I followed up Monday Aug 14th. the rep. who said there no recollection of our conversation with Bill. After being on the phone for at least a hour, she then informed me of the conservation with Bill and Mentioned that it was still under review with Default Resolution Team. I am getting all kinds of threating emails from the Foreclosure Attorney for their fee of $2000 threating to send my payoff payment back. --

“I provided LoanCare with valid proof of my HOA Master Hazard Policy, which they accepted and posted to my account. However, the lender-placed insurance policy has not been removed, even though I was told by their agent that it would be. This has caused confusion and unnecessary stress. I encourage LoanCare to improve its communication with customers and ensure lender-placed coverage is promptly cancelled once valid proof is received.”

If there were anything less than one star, this joke of a business would get it. Twice I've had damage to my home. Twice I've literally had to fight them to get the money my insurance company expeditiously paid to have my home repaired. The first time the damaged happened, I had to live in a hotel for 85 days. I went through three contractors because no one is going to work for free. The most recent claim I've had to deal with them on was a roof replacement from hail damage. I did my part. I sent in all required documents. Here it is over two months post damage, and i can't even beg the loss draft department to send me the money. The contractor is literally taking me to small claims court over non payment and I'm surer I'll owe court fees and any attorney costs. Just more money this business has cost me. The employees that I've had to deal with have been nothing short of amazing. I have zero complaints in that aspect, but they can only do so much. Avoid any mortgage company that uses Loancare for their servicing department. Avoid it like your sanity depends on it. Because it does.