Didn’t had to wait too long, clear instructions on which clinic is needed. Got through to correct clinic, was put through to delivery team. Lovely member of team, Julie checked all my contacts, and t... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Had to wait in a queue today, which is unusual. Luckily the gentleman went through all the data info as I'd forgotten to inform them of changes. Always helpful & polite staff able to resolve any issue... Vis mer
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The operator was a lovely woman, very friendly and wonderfully talkative, kept the mood light which was very much appreciated! The process was smooth and she did an amazing job job.
I spoke to Joe. He was extremely helpful and put me at ease. My CSYNC auto injector had malfunctioned and I was requesting a replacement. He sorted out my issue straight away by arranging for a replac... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Kontaktopplysninger
4,7
Enestående
1k anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Was my pleasure to talk with this…
Was my pleasure to talk with this gentleman today, I don’t remember the name but it was very Kind and helpful thank you
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Ignazio,
Thank you for your kind words and for taking the time to leave feedback. We’re really pleased to hear that you had a positive experience. Patient experience is incredibly important to us, and hearing directly from patients helps us recognise what we’re doing well and where we can continue to improve.
Kind regards
Patient Safety and Complaints Improvement Team
Jade was absolutely fantastic
Jade was absolutely fantastic. Very reassuring and knowledgeable. She put my mum's mind at rest - no mean feat as she was very anxious to start this new medication!
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear patient,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments regarding your family's experience with Jade. Your feedback is truly important to us and we are grateful you have taken the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Julie was so lovely
Julie was so lovely ! Thank you so muc}
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Courtney Cole,
Many thanks for leaving a review about our service. We're delighted to hear about your positive experience, and we really value your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Great helpful friendly staff
Very helpful. Very cheerful makes a potentially stressful situation straight forwards. Great staff who do a wonderful job
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Gary,
Thank you for taking the time to share your feedback. We’re pleased to hear about your positive experience. Patient experience is very important to us, and your comments help us to provide the best service possible.
Kind regards
Patient Safety and Complaints Improvement Team
I have only just been put with this…
I have only just been put with this company. The delivery was only a few minutes late but was not a problem. I was unsure about how to adninister the medication so rang about a nurse visit for help. I spoke to joe on 16th april and he was very helpful and went over and above to sort the nurse visit out also sorted the next two deliveries out for me. What could have been a stressful time was made so much easier with the help i received from joe. Thank you so much. Wendy Ridgley
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Wendy,
We are glad to hear that you have had a positive experience with us so far. We are delighted to hear your comments about Joe who assisted you with your delivery.
Thankyou for sharing your feedback with us, listening to our patients is extremely important to us and your comments help us continue to improve the care and service we provide
Kind regards
Patient Safety and Complaints Improvement Team
Sue was incredible
Sue was incredible! 😊 Delivery to my workplace is an absolute game changer it gives me peace of mind and saves me from the stress of potentially missing my medication. She was friendly, professional, and made the whole experience a real pleasure. Support like this is truly a gem these days. Thank you.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Patient Agnieszka,
Many thanks for leaving a review about our service. We're delighted to hear about your positive experience with our Patient Services Team, and we really value your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
I have spoken to Joe for my delivery…
I have spoken to Joe for my delivery arrangements. He was very helpful very polite.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Rimsha,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments about Joe, who assisted you today with your delivery. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Joe was super helpful on the phone
Joe was super helpful on the phone - making arrangements for medication delivery very easy and stress free to coordinate delivery day and sharps bin replacement. Always find the team helpful when I speak with them.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Ben
Thank you for your kind feedback. We’re really pleased to hear that Joe was able to make arranging your medication delivery and sharps bin replacement easy and stress free. Thank you for taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Joe was fantastic!!
Joe was fantastic! Really thorough and helpful, even with being delayed with my injection (hospitals fault) and the call disconnected he rung me back straight away and was so pleasant! A credit to the team and Lloyds Clinical
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Amy-May
.Thank you for your lovely feedback. We’re delighted to hear that Joe provided such thorough and pleasant support, even under challenging circumstances, and ensured everything was followed up promptly.
Kind regards
Patient Safety and Complaints Improvement Team
A superb service!
A superb service! I was proactively contacted if I hadn't booked in my next delivery where flexible dates were readily available. Medication always arrived during the time slot arranged and delivered by polite and helpful couriers. Any correspondence with staff was efficient and effective with the advisors being helpful and respectful. I highly recommend this 5 star service.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Ems
Thanks so much for the great feedback! We’re really glad you found the service reliable and easy, from the reminders to the smooth deliveries. It’s lovely to hear the team and couriers made a good impression. We really appreciate the recommendation!
Kind regards
Patient Safety and Complaints Improvement Team
Sue Wilson was very polite and…
Sue Wilson was very polite and explained the new system change which will be happening gradually. She booked 2 months deliveries so I will have enough medication. An overall professional conversation. Thank you.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Annette
Thank you for your kind feedback. We’re pleased to hear that Sue was polite and clear in explaining the upcoming system changes, and that she was able to arrange your deliveries to ensure continuity of your medication. We appreciate you taking the time to share your positive experience.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent medication provider
I have given the five star rating because person who rang me about my delivery of new medication was excellent, knew what they were talking about and was very nice and they answered any queries that I had.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Fiona
Thank you very much for your kind review. We're delighted to hear that our Patient Services Team provided excellent support to you and answered all your questions about our service. We really appreciate you taking the time to share your positive experience.
Kind regards
Patient Safety and Complaints Improvement Team
They are friendly and do their absolute…
They are friendly and do their absolute best to make sure my meds are with me for when I need them, today Joe was lovely, polite and made me feel at ease, I have never had a bad experience with any of the staff always try their best to help
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Sharon
Thank you so much for your kind review. We're delighted to hear your positive comments, not only about Joe from our dedicated Patient Services Team, but our overall service. We're committed to providing an excellent patient experience and we're very grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Well organised and straightforward with…
Well organised and straightforward with arranging my medication delivery but also friendly.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Clare
Thank you for taking the time to leave a review. We're delighted to hear about your positive experience and are really grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Great customer service and quick…
Great customer service and quick delivery.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Patient
Many thanks for leaving a review. We're pleased to hear your positive comments about our service and we really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
The girl was very helpful and provided…
The girl was very helpful and provided me with all the information I required, thank you
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Lee-Anne
Thank you for leaving a review. We're pleased to hear about your positive experience with our Patient Services Team who carefully explained our service to you. We're grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent help!
Full description on dates and delivery’s, excellent friendly help. I appreciate what is done full heartedly. Thank you to Karen for her help!
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear William,
Thank you so much for your review. We're delighted to hear that you found the support clear, friendly, and helpful, and that the information around dates and deliveries was well explained. It’s wonderful to know that Karen was able to support you so positively. We really appreciate your kind feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very friendly & helpful staff😊
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Jenny,
Thank you so much for your review. We're so pleased to hear that you found our staff friendly and helpful. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
I recieved a fonecall from a lovely…
I recieved a fonecall from a lovely lady who explained everything to me precisely what was going to happen and every question I asked she covered it I felt reasured on what to do with the medication I will be recieving
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Patient,
Thank you so much for your review. We're really pleased to hear that you had a positive experience and felt reassured after speaking with our team member. It’s great to know that everything was explained clearly and that your questions were fully addressed regarding your medication. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
I was speaking with very nice gentleman…
I was speaking with very nice gentleman today. He help me to change my delivery date. Very helpful and professional.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Klaudia,
Thank you so much for your review. We're pleased to hear that you had a positive experience and that the colleague you spoke with was helpful and professional in supporting you to change your delivery date. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
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