Didn’t had to wait too long, clear instructions on which clinic is needed. Got through to correct clinic, was put through to delivery team. Lovely member of team, Julie checked all my contacts, and t... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Had to wait in a queue today, which is unusual. Luckily the gentleman went through all the data info as I'd forgotten to inform them of changes. Always helpful & polite staff able to resolve any issue... Vis mer
Selskapet har svart
I spoke to Joe. He was extremely helpful and put me at ease. My CSYNC auto injector had malfunctioned and I was requesting a replacement. He sorted out my issue straight away by arranging for a replac... Vis mer
Selskapet har svart
The operator was a lovely woman, very friendly and wonderfully talkative, kept the mood light which was very much appreciated! The process was smooth and she did an amazing job job.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Kontaktopplysninger
4,7
Enestående
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I was speaking with very nice gentleman…
I was speaking with very nice gentleman today. He help me to change my delivery date. Very helpful and professional.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Klaudia,
Thank you so much for your review. We're pleased to hear that you had a positive experience and that the colleague you spoke with was helpful and professional in supporting you to change your delivery date. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Everyone I speak to from delivery men…
Everyone I speak to from delivery men to helpline workers are helpfull,careing and pleasant.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Ian,
Thank you so much for your review. We're delighted to hear that everyone you’ve spoken with, from our delivery drivers to our helpline team, has been helpful, caring, and pleasant. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Spoke to two people through the phone…
Spoke to two people through the phone both were lovely and really helpful. Friendly and well organised, I was spoken through next steps with organising prescriptions and asked if I had any further questions. They also answered my questions well.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Beth,
Thank you so much for your review. We're really pleased to hear that you had such a positive experience when speaking with our team. It’s great to know that both colleagues were friendly, helpful, and well organised, and that they took the time to clearly explain the next steps and answer your questions. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Introductory call went smoothly and…
Introductory call went smoothly and excellent manner. A pleasure
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear George,
Thank you so much for your review. We're pleased to hear that your introductory call went smoothly and that you found the manner of the team member excellent. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Lady was very friendly and helpful
Lady was very friendly and helpful. Explained situation clearly and concisely
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Elizabeth,
Thank you so much for your review. We're pleased to hear that you found the team member friendly and helpful, and that the situation was explained clearly and concisely. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Phoned up to get a letter to go abroad…
Phoned up to get a letter to go abroad with my medication. Phoned answered quickly and politely. Was dealt with swiftly and made to feel important. Great service .
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Sharon
Thank you for your feedback. We’re pleased to hear your call was answered quickly and that you felt supported and well looked after. We’re glad we could help.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent service today by Joe
Excellent service today by Joe. Friendly and very efficient.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Patient
Thank you for your feedback. We’re glad to hear Joe provided friendly and efficient service.
Kind regards
Patient Safety and Complaints Improvement Team
Great customer service
Spoke to someone today to start my new medication. I had great customer service. The lady first called me at a time I couldnt talk but was happy to give me a callback at a more convenient time. She was lovely and went through everything with me and ensured any questions were answered. Would recommend
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Molly
Thank you for your lovely feedback. We’re really pleased to hear you received great customer service and that the team were able to accommodate a convenient callback time and answer all your questions. We really appreciate the recommendation.
Kind regards
Patient Safety and Complaints Improvement Team
Anna was very helpful
Anna was very helpful, polite and booked my next delivery in very easily, she also sent me some details I asked for and explained what to do if I needed further help. Thankyou
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Jackie,
Thank you for your feedback. We’re delighted to hear the call was helpful and you were positively assisted by our Patient Services Team. We really appreciate you sharing your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Waited in for three hours and nothing arrived.
Waited in for three hours for my medication delivery but nothing arrived. When I phoned I was told that the driver had already been two hours ago and I wasn’t in. But I definitely was! He must have gone to wrong address or rung wrong bell as I am in a block of flats.
Operator was helpful to arrange new delivery date but now I have to wait in on another day. Very disappointing. Why can’t they phone you when they arrive as standard procedure or give you a better idea of what time they are arriving by text message. There is technology to do this so why is the service so poor! And now I am running out of medication. Surely the service for medical conditions should be better than this?
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Stephanie,
Thank you for taking the time to share your feedback, we're really sorry to hear about the experience you’ve had with your medication delivery.
We completely understand how frustrating and stressful this must have been. To enable us to look into this for you we have requested further information through trust pilot.
Please accept our apologies for the inconvenience caused, and thank you for bringing this to our attention.
Kind regards
Patient Safety and Complaints Improvement Team
Fantastic service
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Pete
Thank you for taking the time to leave a review. We really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Svar fra Lloyds Clinical
Dear Teri
Thank you for your feedback . We really appreciate you taking the time to leave a review.
Kind regards
Patient Safety and Complaints Improvement Team
Received a call today regarding my new…
Received a call today regarding my new medication being set up for delivery, lady was lovely, very polite & professional. Everything was discussed thoroughly. Very happy with today's call.
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Jade
Thank you for your lovely feedback. We’re delighted to hear the call was helpful and that everything was discussed clearly and professionally. We really appreciate you sharing your experience.
Kind regards
Patient Safety and Complaints Improvement Team
The lady that I spoke to was very…
The lady that I spoke to was very helpful and informative.
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Coral
Thank you for your kind feedback, We’re really pleased to hear our colleague was helpful and informative.
Kind regards
Patient Safety and Complaints Improvement Team
Joe was very professional and polite
Joe was very professional and polite. I have been having issues around getting my medication and having to chase it up. Joe has managed to arrange my medication in time for my next dose. Made all necessary arrangements and expIained times for delivery, etc. Felt very reassured. Thank you Joe.
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Shauna
Thank you for your thoughtful review. We’re really pleased Joe was able to resolve the issue, arrange your medication in time, and clearly explain the delivery details. It’s great to hear you felt reassured.
Kind regards
Patient Safety and Complaints Improvement Team
Good.call
Good.call, lots of info,.helpful, pleasant call handler, made all the arrnagements semless and easy to understand
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear JT
Thank you for your feedback. We’re glad you found the call helpful and informative, and that everything was arranged smoothly and made easy to understand. We really appreciate your kind comments.
Kind regards
Patient Safety and Complaints Improvement Team
I missed a call to re- book my delivery…
I missed a call to re- book my delivery day, for my next lot of medication.
Called back and spoke to Joe. He was very polite, very helpful. Spoke clearly.
I’m booked in now and all done with great ease.
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Hannah
Thank you for sharing your experience. We’re pleased Joe was polite, clear, and helpful in getting everything rebooked quickly and smoothly. We really appreciate your kind feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Always kind and helpful to me.
Always kind and helpful to me. I have been using this service for quite some time now and everyone is very pleasant and professional.
Definitely worth the 5 stars.
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Anne
Thank you so much for your 5‑star review! We’re really glad to hear you’ve consistently had kind, helpful, and professional experiences with our team.
Kind regards
Patient Safety and Complaints Improvement Team
Very polite staff,very patient and she…
Very polite staff,very patient and she made us aware of all our rights .Thank you for your services.
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Dalia
Thank you for your lovely review. We’re pleased to hear our colleague was polite, patient, and took the time to clearly explain everything.
Kind regards
Patient Safety and Complaints Improvement Team
Friendly but professional
Julie was friendly patient and professional. Good introduction and confirmed my details. Good explanation/ future plans and delivery dates
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Joan
Thank you for your kind feedback. We’re delighted to hear Julie provided a friendly, patient and professional experience, with clear explanations and next steps. We really appreciate you taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.