Bought after reading better quality and… and embossed logo on arm to prove it's legitimate took ages to arrive when it did same quality as old style and no embossed logo just cheap iron on It cost... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Most miserable experience. Poor quality sweatshirt. They make it very difficult and expensive to return. Garment was made in, and shipped from China and needs to be returned to Australia. R... Vis mer
Company is a scam. Can’t confirm if any money goes to charity therefore it is just another business profiting off mental health.
My family history is quite tragic. I've lost 5 immediate members of my family to suicide, This hoodie keeps reminding me that I'm not the only one going through difficult times and it is very comforti... Vis mer
2,2
Under middels
660 anmeldelser
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Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 95 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Not worth the money…
I've received my hoodie & i am totally blown away at how appalling it is.
The material is lightweight & thin, not what you expect from a Hoodie for £24 & where they've hot ironed the transfer/slogans on now has bleached areas where they left heat on too long.
All in all, CHEAP & UNWEARABLE!!!!
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Debbs,
We’re really sorry to hear how disappointed you are with your hoodie. That’s certainly not the experience we want for our customers.
The issues you described with the material and the print/transfer marks are not what we aim to deliver, and we’d really like the opportunity to review this properly for you.
Please contact us at info@live2live.org
with your order number and, if possible, photos of the issue, and our team will be happy to look into this and assist with a suitable resolution.
We appreciate you bringing this to our attention.
With heartfelt appreciation,
Emmy – Live2Live Team
Still not received the item and they…
Still not received the item and they have tried to take £13 from my bank account (subscription is hidden in their T&C’s however it is not clear at sign up). No obvious method to cancel or refund so instructed my bank.
Saying hat they did respond to my email within the hour.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey there,
We’re sorry to hear that your order hasn’t arrived yet and understand how concerning it must be to see a charge while you’re still waiting.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed. It is not hidden in terms and conditions.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
We’re glad to hear that our team responded to you quickly, and we’d really like to follow this through for you. Please contact us at info@live2live.org
with your order details, and we will check your delivery status and ensure any subscription is cancelled if needed.
With heartfelt appreciation,
Emmy – Live2Live Team
Misleading regarding the AI Companion App
Like the product and the intent but was misled with the AI companion app at time of purchase... have emailed "ïnfo" email address with relevant details of order numbers to cancel the subscription permanently - let's see how that goes!
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Ben,
Thank you for your honest feedback, we’re glad to hear you like the product and the message behind it.
We’re sorry to hear that the Hope Companion App felt misleading at the time of purchase. To clarify, it is presented as an optional item at checkout, with 7 days of free access before any subscription renews if it remains selected.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
These jumpers are truely amazing
These jumpers are truely amazing.
There so soft and comfy.
I wear mine all the time.
They have helped so many people just by reading them.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Hannah,
Thank you so much for your kind words, we’re really happy to hear how much you love your jumper!
It’s amazing to know that it’s not only soft and comfortable, but also helping spark conversations and positively impact others. That’s exactly what we hope for with every piece.
If you ever need anything or have any questions, please don’t hesitate to contact us at info@live2live.org
we’re always here to help.
With heartfelt appreciation,
Emmy – Live2Live Team
Absolutely shocking quality!!!!
Absolutely shocking quality!!!!
The sweatshirts look nothing like the ones on the website, they are cheap nasty and synthetic. The cuffs and bottom ribbed material is not at all stretchy so they just hang and they aren't even sewn on straight so they don't sit properly.
Very disappointed that they are advising a nice cotton sweatshirt on the website but sending out cheap thin goods.
Supposedly supporting mental health whilst scamming people with inferior goods and hidden subscriptions.
Absolutely disgusting making money off people who purchase to support mental health charities.
Should be ashamed of yourselves.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Kerry,
We’re really sorry to hear how disappointed you are with your order and understand how frustrating this must feel.
We apologise that the sweatshirt did not meet your expectations. That’s certainly not the experience we want for our customers.
To clarify, product materials are listed on our website, and we always aim to represent items as accurately as possible. We’re sorry if this did not match what you received.
Regarding the subscription, access to the Hope Companion App is presented as an optional item at checkout, with 7 days of free access before any subscription renews if it remains selected.
We understand how easily this can be overlooked when customers are focused on completing their purchase, and I’m truly sorry if this felt unclear or misleading.
Please know we never want anyone to feel taken advantage of, and your feedback has been taken seriously.
We would really appreciate the opportunity to review your account and order in full to ensure everything has been properly addressed.
If you’d like us to review your order or assist with a resolution, please contact us at info@live2live.org
with your order details, and our team will be happy to help.
With heartfelt appreciation,
Emmy – Live2Live Team
Took £13 from my bank
Took £13 from my bank, without my authority. Absolute scam artists. I’ve reported this to my bank, I have to wait a few days to get the money back. These turds are deliberately trading of the real charity live2lives.. the “s” at the end makes all the difference
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Mr Beau,
We’re really sorry to hear about your experience and understand why this situation has caused concern.
Regarding the charge, when placing an order the app access appears as an optional item at checkout, and it may have remained selected when the order was completed.
We understand how easily this can be overlooked when customers are focused on completing their purchase, and I’m truly sorry if this felt unclear or misleading.
Please know we never want anyone to feel taken advantage of, and your feedback has been taken seriously.
We would really appreciate the opportunity to review your account and order in full to ensure everything has been properly addressed.
Please contact us at info@live2live.org
with your order details, and our team will review your account, ensure any subscription is cancelled, and assist with your case.
With heartfelt appreciation,
Emmy – Live2Live Team
My daughter Katt purchased several…
My daughter Katt purchased several garments from Live2live. All Excellent quality apart from one garment ( a small part of the writing was coming off … ). Contacted customer service explaining the issue, was handled promptly, effectively and professionally by Sasha, Skyler & Leo.
We plan to purchase more garments due to quality and the service .
22. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey there,
Thank you so much for taking the time to share this, we’re really glad to hear that your daughter had a positive experience overall.
It’s great to know the team was able to handle the issue quickly and professionally.
We also appreciate you highlighting the quality and your continued support, it truly means a lot to us.
If you ever need anything in the future or have any concerns with your items, please don’t hesitate to contact us at info@live2live.org
, and we’ll be happy to assist.
With heartfelt appreciation,
Emmy – Live2Live Team
Bought a Hoodie and a T-shirt had to…
Bought a Hoodie and a T-shirt had to wait six weeks for delivery. It must breach every single production line I’ve ever experienced. This is pure rubbish, sizes come up either way too big or way too small shipping takes six weeks communication is relentless but same thing every day copy and pasted emails wanted to send it back was offered a 10% discount but would have to pay shipping at the end of the day, this company shouldn’t be trading. Needs to be shown for the con artists it is.
8. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Nicola ,
We’re really sorry to hear about your experience and understand how frustrating the delays and sizing issues must have been.
Delivery times can sometimes vary depending on location and demand, but six weeks is certainly longer than expected, and we apologise for the inconvenience caused. We’re also sorry to hear that the sizing did not meet your expectations, as we know how important that is.
Regarding returns, our return policy is outlined on our website, including details about return shipping.
We’re also sorry if our communication felt repetitive, that’s not the experience we aim to provide, and your feedback will be shared with our team.
If you’d still like assistance with your order, please contact us at info@live2live.org
with your order details, and our team will be happy to review your case and assist further.
With heartfelt appreciation,
Emmy – Live2Live Team
Absolutely disgusting same thing as…
Absolutely disgusting same thing as everyone £13 taken from my account that I didn’t sign up for I’m going to speak to the fraud department of my bank, I’ve deleted my card details from their site as I read that they was going to take more money out next month, for a company that promotes wellness and mental health issues it’s doesn’t look very good when they are scamming people it makes my blood boil. I will be telling everyone I can to never order from this company.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Miss Vine,
We’re really sorry to hear how upsetting this has been and completely understand your frustration.
Regarding the charge, when placing an order the app access appears as an optional item at checkout, and it may have remained selected when the order was completed.
We understand how easily this can be overlooked when customers are focused on completing their purchase, and I’m truly sorry if this felt unclear or misleading.
Please know we never want anyone to feel taken advantage of, and your feedback has been taken seriously.
We would really appreciate the opportunity to review your account and order in full to ensure everything has been properly addressed.
We’d really like the opportunity to resolve this for you. Please contact us at info@live2live.org
with your order details, and our team will check your account, ensure any subscription is cancelled, and review the charge as a priority.
We appreciate you bringing this to our attention and the chance to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Disgusting scam part of their website
Disgusting scam part of their website. You need to untick a box or otherwise you are roped into a £13 monthly subscription an AI mental health app. I see hundreds of reviews on here saying the same thing. I have now cancelled the subscription but it’s not easy to see how to do this. I want a refund of the £13 immediately and I have emailed to request this. I will make it my mission to let everyone know about this very hidden charge so others don’t get scammed too. I see replies on here saying how sorry they are, but yet the website remains the same, so very cheap words!
What is even worst is that the people who support the message of ‘you are enough’ are getting taken advantage of, and it certainly taints the whole messsge. The only people who seems to be getting ‘more than enough’ are the people stealing an extra £13 for each sale. Absolutely DISGUSTING!!!!!
22. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Anna,
We’re really sorry to hear how strongly you feel about this and understand why this experience has been upsetting.
Regarding the charge, when placing an order the app access appears as an optional item at checkout, and it may have remained selected when the order was completed.
We understand how easily this can be overlooked when customers are focused on completing their purchase, and I’m truly sorry if this felt unclear or misleading.
Please know we never want anyone to feel taken advantage of, and your feedback has been taken seriously.
We would really appreciate the opportunity to review your account and order in full to ensure everything has been properly addressed.
If you contact us directly at info@live2live.org
with your order number, we can personally check your subscription status, ensure it is cancelled from our side,
With heartfelt appreciation,
Emmy – Live2Live Team
I also got scammed and have just…
I also got scammed and have just noticed an additional charge on my visa. I very carefully did NOT check the box for an additonal donation or subscription. I have sent an email to get them to stop and hope that they do so. Makes you not ever want to support what seems like a nice idea to do.
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Lorraine,
We’re really sorry to hear about your experience and understand how concerning this must feel.
Regarding the charge, when placing an order the app access appears as an optional item at checkout, and it may have remained selected when the order was completed.
We understand how easily this can be overlooked when customers are focused on completing their purchase, and I’m truly sorry if this felt unclear or misleading.
Please know we never want anyone to feel taken advantage of, and your feedback has been taken seriously.
We’re glad to hear you’ve already contacted us, and our team will review your account, ensure any subscription is cancelled, and look into the charge for you.
If you’d like to follow up, please include your order details in your email so we can assist you as quickly as possible.
With heartfelt appreciation,
Emmy – Live2Live Team
I've only given 1 star as unfortunately…
I've only given 1 star as unfortunately I was unable to give 0 stars.
Firstly as everyone else has commented you get scammed into there app. And they will happily take money from your account each month for the privilege!
So the morning after I purchased a t-shirt and a hoodie I read some reviews and immediately had buyers remorse and regrets for not reading reviews first. I immediately emailed live2live to cancel my order. I was told I couldn't cancel as my order had already been processed but as soon as it came if i didnt want it just email to sort out returning for a refund. A week later it was dispatched! ( so my order could have quite easily been cancelled!) Once i received my order I opened it thinking you know its here now so let's take a look. I was a bit peeved that it was just iron on vinyl which In my experience doesn't wash well after a couple of washes and starts to crack and peel. It wasn't the quality I was expecting. I immediately emailed for the returns address ( which incidentally should be readily available on their website ) and here comes the problem 11 emails later I still have no returns address even after I have quoted the UK distance selling laws ( of which they are breaching many! ) so here I am stuck with a t-shirt and a hoodie I no longer want . I wish I had never seen this company. Considering they are supposed to be promoting mental health I can guarantee they cause a huge percentage of their customers to suffer stress and worry. My advice would be to leave this company well alone.
22. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey there,
We’re really sorry to hear about your experience and the frustration this has caused. We understand how disappointing this must feel, especially when things didn’t go as expected from the start.
Regarding the charge, when placing an order the app access appears as an optional item at checkout, and it may have remained selected when the order was completed.
We understand how easily this can be overlooked when customers are focused on completing their purchase, and I’m truly sorry if this felt unclear or misleading.
Please know we never want anyone to feel taken advantage of, and your feedback has been taken seriously.
Regarding your order, our cancellation policy is clearly outlined on our website, and we always aim to follow this as closely as possible.
We’re sorry to hear about the difficulty you’ve had trying to obtain the returns address.
Please contact us again at info@live2live.org
with your order details, and we will ensure that you are provided with the correct return instructions and that your case is properly reviewed.
We appreciate you bringing this to our attention and the opportunity to resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
Absolute scam
Absolute scam, claim to be about helping mental health yet unknowingly charge you a monthly subscription, hoodie was poor qualitly aswell
22. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Bailey,
We’re sorry to hear that this was your experience and understand your frustration.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed. It is not added without the option to remove it, although we understand it can sometimes be overlooked during checkout.
We’re also sorry to hear that the hoodie did not meet your expectations in terms of quality.
If you’d like us to review your account, check the subscription status, or assist with cancellation, please contact us at info@live2live.org
with your order details, and our team will be happy to help.
With heartfelt appreciation,
Emmy – Live2Live Team
Help, cancel subscription!!
I have already left a very poor review but I cannot cancel the subscription! Please don't tell me to contact you as I have done this many times and get no where. It also says it can be done on an app but I need login details.
I have got my credit card company involved but they can't do much.
Every customer has no idea about this subscription so it can't be obvious.
CANCEL MY SUBSCRIPTION!!
I DO NOT HAVE THE MONEY TO DO THIS AND YOU YOU SHOULD BE REPORTED
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Fleur ,
We’re really sorry to hear how upsetting this has been, and we completely understand your frustration.
If you reach out to us at info@live2live.org
with the email used for your order, our team will locate your account, cancel the subscription immediately, and review any charges for you as a priority.
We sincerely apologise for the stress this has caused and appreciate the chance to resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
Fantastic message, poor quality product
I bought the "You are enough" hoodie for £21.15 inc postage. I noticed after check out that I had also signed up to a 7 day free trial. I didn't spot that when making my order so contacted them immediately and they removed the 7-day free trial. Its been almost 3 weeks and I havent been charged the subscription fee so I'm happy that was resolved quickly and easily.
A bit annoyed because everything on the site indicates it's a UK company but delivery took about a week or so because, of course, it came from China.
I was really disappointed with the quality of the hoodie. The size is ok. I got a 2XL so I was expecting it to be a bit longer. It sits across the bum but rides up so is more of a hip sitting hoodie. The material is 30% cotton and 70% polyester so is quite shiny and the cuffs look really cheap. It's full of static and made that crackling sound when I took it off.
Although it looks and feels cheap, I couldn't be bothered to pay for the return so have kept it as my gym/walking hoodie. Plus it's for a good cause whoch I strongly resonate with as my dad took his own life.
On my first wear of it, a man came up to me and said he loved my top and that we were both enough, so that was lovely.
I wouldn't buy this item again. If you have £22 to spare donate it to a suicide charity, or if you want something to show for your donation and spread a good message buy this hoodie for a knockabout.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Lizzie,
Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate your honesty and are glad to hear that the subscription concern was resolved quickly by our team.
We’re sorry to hear that the hoodie didn’t meet your expectations in terms of material, fit, and overall feel. Your feedback is important and will be shared with our product team as we continue working on improvements.
To clarify, our apparel is produced with a trusted overseas manufacturing partner to our own specifications.
This allows us to reach people globally and keep the movement accessible while continuing to spread awareness around mental health.
We’re also really touched to hear about the interaction you had while wearing the hoodie. Moments like that reflect the purpose behind what we do, and we’re grateful you shared it.
If you ever have any issues with your items or would like us to review your order, please don’t hesitate to contact us at info@live2live.org
, and our team will be happy to assist you.
With heartfelt appreciation,
Emmy – Live2Live Team
ABSOLUTE SCAM
As others have said, a complete scam.. I ordered a hoodie from them as I thought the message was good but then noticed a payment of £13.99 appearing on my credit card for a so-called subscrition that I most definitely had not signed up for. I wish I had read these reviews before trusting what appeared to be a charitable endeavour. Won't happen again...I have asked them to cancel all orders and refund me the money...lets see how that goes...I'm worried because my bank is proving far from helpful with this insidious scam.
Update 25/3/26: I have now exchanged several emails with Live2Live all of which have been friendly and helpful in tone. The £13.99 was refunded and my subscription cancelled. There is a check box on the order form somewhere that is automatically ticked and you have to untick this box to avoid the fee. Very misleading imo. They said they were unable to cancel my order because it was too late but to contact them once it arrived and they would sort it out. However when I did this they seem very reluctant to sort anything unless the hoodie is actually damaged, despite telling me they would sort it. I haven’t even taken it out of the bag but feeling the material I can tell it’s not great quality and the cuff I felt had virtually not elasticity. Looks like I’ll be stuck with something I won’t wear as I cannot support a charity that behaves this way. My advice is to AVOID AT ALL COSTS.!
Update 29/3/26: After another flurry of emails and having to send them pictures of the garment 🤷🏼♂️ the finally sent me their returns address and informed me that as per their Ts & Cs I would have to pay for the postage which is non-refundable and that they would deduct any customs fees from my refund. Their address is in the US so the postage will be around £20 and with an undisclosed customs fee to be paid I’m guessing I wouldn’t see a penny. So I am binning the hoodie and writing it off as a very stupid mistake to buy from a facebook ad. This is clearly how they make their money, send out cheap items knowing it’s not worth returning them. My original advice stands AVOID DEALING WITH THIS ORGANISATION….
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey David,
We’re really sorry to hear about your experience and understand how concerning this situation must feel.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed. It is not added without the option to remove it, although we understand it can sometimes be overlooked during checkout.
We’re also sorry for the stress this has caused, especially while you’re trying to resolve things with your bank. That’s certainly not the experience we want for our customers.
Please contact us at info@live2live.org
with your order details, and our team will review your account, ensure any subscription is cancelled, and look into your refund request as quickly as possible.
With heartfelt appreciation,
Emmy – Live2Live Team
Love wearing it
I ordered a hoodie and love wearing it. I ordered a large for a size 14, navy. The shape and colour has washed well but having now washed it a few times (as I wear it a lot!) it is bobbling slightly, but given its use and price, that’s not significantly different to clothing I may buy elsewhere for casual use. I’m surprised to read these reviews as I’ve just returned to order more. This jumper has resulted in many strangers commenting on its message (something to be aware of if you’re not keen on being approached/buying for teenagers etc). But overall, this is now an absolute favourite item. I did notice the app option when checking out just now but I’ve clicked off the option. Delivery is expensive (£7) but the cost of the jumper balances this cost. It did take a few weeks to arrive but it’s worth the wait! Missing one star due to bobbling and delivery cost but overall, I’m very happy with my previous purchase and about to order more.
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Annamarie,
Thank you so much for sharing such a thoughtful and balanced review. We’re really glad to hear that your hoodie has become a favourite and that the message is sparking meaningful conversations, that’s exactly what we hope for.
We also really appreciate you pointing out the slight bobbling over time and the delivery cost. Feedback like this is incredibly helpful
It’s great to hear that you noticed the app option at checkout and were able to select your preference, and we truly appreciate you highlighting that for others as well.
If you ever experience any issues with your items, please don’t hesitate to contact us at info@live2live.org
, and our team will be happy to assist you.
Thank you again for your support and for coming back to order more, it genuinely means a lot to us.
With heartfelt appreciation,
Emmy – Live2Live Team
It’s a scam
It’s a scam. Do not order from this company. The hoodies are poor quality and from China. You end up being signed up and charged for a subscription, which they tell you they emailed you about, but isn’t true. Avoid at all costs
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Laura,
We’re sorry to hear that you feel this way and understand how frustrating this experience must have been.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed. Reminder emails are sent during the trial period, although we understand these can sometimes be missed or filtered into spam or promotions folders.
We’re also sorry to hear that the hoodie did not meet your expectations in terms of quality.
If you would like us to review your account, check the subscription status, or assist with cancellation, please contact us at info@live2live.org
with your order details, and our team will be happy to help resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
BEWARE of recurring scam payment if you place an order.
Like many other reviewers I am extremely annoyed that I have been charged twice now for an "app" that I haven't authorised, or want. There is no way to cancel the so called subscription on my order page of the Live2Live website, and I only spotted it when going through my bank statement. This is effectively a scam and I hope other people read these reviews before being conned. I have written to the email address provided to request an immediate refund and have taken my debit card off the site to hopefully prevent new payments. If I don't get a refund, I will put up a further review.
I was happy to support a mental health initiative but this is a shocking breach of trust. I have contacted my bank to block future payments as it was not a cancellable direct debit. This is a sophisticated way of extorting money from genuine customers. It also did not appear as a subscription in my phone so it is cleverly hidden from view.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey MBriggs,
We’re really sorry to hear how frustrating and concerning this situation has been for you.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed.
We understand how easily this can be overlooked when customers are focused on completing their purchase, and I’m truly sorry if this felt unclear or misleading.
Please know we never want anyone to feel taken advantage of, and your feedback has been taken seriously.
We would really appreciate the opportunity to review your account and order in full to ensure everything has been properly addressed.
Please contact us at info@live2live.org
with the email used for your order, and our team will manually check your subscription, ensure it is cancelled, and review your refund request as a priority.
We genuinely appreciate you bringing this to our attention and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Need cancellation - scam suspected. BEWARE
I inadvertently subscribed to an unknown add on when making a purchase from this company. Just saw a charge come through and cannot cancel. Email address comes back as not good.
Will be contacting bank.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey there,
We’re sorry to hear about your experience and understand why this has caused concern.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed.
We understand how easily this can be overlooked when customers are focused on completing their purchase, and I’m truly sorry if this felt unclear or misleading.
Please know we never want anyone to feel taken advantage of, and your feedback has been taken seriously.
We would really appreciate the opportunity to review your account and order in full to ensure everything has been properly addressed.
If you’re having trouble cancelling or reaching us, we’d really like to help resolve this for you. Please contact us at info@live2live.org
with the email used for your order, and our team will check your account, ensure the subscription is cancelled, and assist you further.
With heartfelt appreciation,
Emmy – Live2Live Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.