Bought after reading better quality and… and embossed logo on arm to prove it's legitimate took ages to arrive when it did same quality as old style and no embossed logo just cheap iron on It cost... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Most miserable experience. Poor quality sweatshirt. They make it very difficult and expensive to return. Garment was made in, and shipped from China and needs to be returned to Australia. R... Vis mer
Company is a scam. Can’t confirm if any money goes to charity therefore it is just another business profiting off mental health.
My family history is quite tragic. I've lost 5 immediate members of my family to suicide, This hoodie keeps reminding me that I'm not the only one going through difficult times and it is very comforti... Vis mer
2,2
Under middels
660 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
AVOIDTerrible company AVOID
AVOIDTerrible company AVOID
Signed me up for their app without telling and dont respond to any communication
DREADFUL
Had to ring bank to block them using the card and have probably lost the £13
NASTY
28. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Elizabeth,
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially if you’ve had difficulty getting a response.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
We’d really like to help resolve this for you. Please contact us at info@live2live.org
with your order details, and we will locate your account, ensure cancellation, and review the charge as a priority.
We’re sorry again for the inconvenience caused and appreciate the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Good hoddie but bad 'App' experience - BEWARE
I ordered a hoodie in December, and had good and fast service being shipped to New Zealand. The hoodie is of good quality and great to wear. I did see that I got '7-day free trial' to their Hope companion app, but didn't think too much of it, I wasn't going to use it anyway. So imagine my surprise when I see that as much as $29 NZD has been taken out of my account every month for the last 4 months. I wish I had spotted this sooner. This is an illegal and fraudulent use of my account and bank details used to purchase a hoodie. Shame on you! I, like many, came to support a great message, and got tricked instead. Not impressed.
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Susy,
Thank you for sharing your experience, we’re really glad to hear you’re happy with the hoodie, but we’re very sorry about the situation with the app charges.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
We’d really like to resolve this for you as soon as possible. Please contact us at info@live2live.org
with your order email, and we will ensure the subscription is cancelled and review the charges on your account as a priority.
We appreciate you bringing this to our attention and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Absolute con
Absolute con. Checked my “tracking” and it hasn’t moved for a while. The most annoying part is the £13 subscription charge for an app I didn’t even ask for. You get bombarded with “special discounts” which is clearly just a tool to fork out more. Absolute con and I greatly encourage that you do not purchase anything from here. To manipulate suicide and mental health is abhorrent and by absolute low life individuals
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Andrew,
We’re really sorry to hear about your experience and understand how frustrating this must feel.
We apologize for the delay with your order, we know how important it is to receive clear and timely updates, and we’re sorry if the tracking hasn’t reflected that.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
We’d really like to help resolve this for you. Please contact us at info@live2live.org
with your order details, and we will check your delivery status, ensure any subscription is cancelled, and assist further as a priority.
We appreciate your feedback and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
“Predatory Subscription Tactics Disguised as Mental Health Support”
I rarely leave reviews, but this needs calling out.
I received a “free 7-day trial” to an app as part of a clothing purchase. I never downloaded it, never activated it, and never used it. Despite that, I’ve been charged for a monthly subscription.
What’s worse is the cancellation process they claim is a simple “two-tap” action within the app except that option doesn’t actually exist in any clear or accessible way. After looking into it, I can see I’m far from the only person this has happened to.
The most concerning part? This app is being positioned as some kind of suicide prevention or mental wellbeing support tool. That means it’s likely attracting people who may already be vulnerable or in distress and yet the business model appears to rely on quietly rolling them into paid subscriptions and making it difficult to cancel.
That is not just poor practice it’s deeply unethical.
Targeting (or even inadvertently exploiting) people in a fragile state of mind with unclear subscription terms and obstructive cancellation processes is completely unacceptable.
I’ve requested immediate cancellation and a full refund. If that’s not resolved, I will be escalating this further.
Proceed with extreme caution.
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Ken,
Thank you for taking the time to share this, we’re really sorry to hear about your experience and understand why this has raised serious concerns for you.
First and foremost, we want to say with complete sincerity that it is never our intention to mislead, deceive, or take advantage of anyone, especially in relation to such a sensitive and important cause.
Live2Live was created with the genuine goal of spreading awareness and support, and we take accusations of dishonesty extremely seriously.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
Dont be conned!
I bought a hoodie in good faith. It took ages to arrive and cement i tracked it i realised it was Yen express which I believe is Chinese. The hoodie was novice but the fabric clicks and pills badly. I was then charged £13 out of the blue without consent. I had read reviews after purchasing abd saw others warned of this. I emailed twice warning them not to take money and asked for a response and got none . I have reported this to the bank and cancelled my card.
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Helen,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We apologise for the delay in delivery and for the concerns you’ve raised about the fabric quality, as this is not the experience we aim to provide.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
As many people on here
As many people on here , they have signed me up to the App which i did not apply fori just wanted to help by buying a hoodie and they have already taken £13.00 out of my account , cannot cancel through the site , have sent emails now waiting on a reply , hopefully they will cancel this. But anyone else please dont buy form this company
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Andrea,
We’re really sorry to hear about your experience and understand how frustrating this must be.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
We’d really like to get this resolved for you as quickly as possible. Please contact us at info@live2live.org
with your order details, and our team will locate your account, cancel the subscription, and review the charge as a priority.
We appreciate you reaching out and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
It took 3 weeks to receive the t-shirts…
It took 3 weeks to receive the t-shirts and when i opened the 2xl and tried to put it on it was a medium at best. At checkout the $5 donation was not an option.
If you look up the address of business on zillow you will be shocked to see what I saw
3140 W. Main Street, Riverton Wyoming 82501
1 bedroom, 1 bath cabin!!!!!!!!!!!!
29. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Pat,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We apologise for the delay in delivery and for the sizing issue you encountered, receiving an item that does not match the expected size is certainly not acceptable, and we understand your disappointment.
Regarding checkout options, any additional items or donations are presented as optional selections, and we’re sorry if this did not appear clearly during your purchase.
We’d really like the opportunity to review your order and make this right, especially regarding the sizing concern. Please contact us at info@live2live.org
with your order details, and our team will be happy to assist you further.
We appreciate your feedback and the chance to improve.
With heartfelt appreciation,
Emmy – Live2Live Team
Avoid - potential scam
Sadly my experience and feedback is the same as many on here .. having ordered a hoody (pending arrival) I have just been notified of a new order which turns out to be the monthly subscription for the Hope Companion app! Apparently (having read through their t&c) this is often bundled free for 7 days and by continuing with the order you authorise them to automatically take the money once the free period has ended. This is absolutely scandalous and hugely disappointing given the nature of the business and what they propose to support .. this amounts to nothing more than a scam and a very poor once at that. There is also no way to cancel the subscription, no link / section on the web account. I have written to them and will update this once I have had a reply (order number 299456 if you actually read this), requesting it to be cancelled and any money taken to be refunded .. I will follow other people advice and report this as fraud to my credit card company.
8. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Glyn,
We’re really sorry to hear about your experience and understand how concerning this must feel.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
We appreciate you bringing this to our attention and the opportunity to resolve this properly.
With heartfelt appreciation,
Emmy – Live2Live Team
This company should be ashamed of…
This company should be ashamed of themselves, I purchased a hoodie and T-shirt off them and they took payment delivery was fast. However I have since discovered since February they have then proceed to take £13 a month out my account without authorisation. I dint sign up to the free trial therefore shouldn’t be automatically charged a subscription fee. And they call themselves a mental health charity they have caused me severe stress as they have not replied to emails their phone number is useless and I can’t afford to loose £12 a month I have now contacted my banks fraud team
22. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Melissa,
We’re really sorry to hear about your experience and understand how stressful this situation has been for you.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
Very poor customer service- items were…
Very poor customer service- items were not delivered by courier and despite requesting a refund (bought as a gift and had to purchase something else due to non receipt) the expectation is for the customer to liaise with their courier service. This is contrary to the Consumer Rights Act 2015.
Wouldn’t recommend
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Pam,
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially as the items were intended as a gift.
We apologise for the inconvenience caused by the delivery issue.
We’d really like the opportunity to review your order and resolve this for you. Please contact us at info@live2live.org
with your order details, and our team will look into this as a priority.
We appreciate your feedback and the chance to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Need to contact this company
Can anyone tell me how I can contact this company, I ordered hoodies which I was happy with but they are taking £13 a month from my account and I wrote to them but it was standard reply with a link to cancel. The link does not work. I am desperate as I really can’t afford this subscription.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Davina,
We’re really sorry to hear about your experience and understand how concerning this situation must feel.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
We’d really like the opportunity to review your account and the charges in detail. Please contact us at info@live2live.org
with your order details, and our team will check your subscription status and assist further.
We appreciate you bringing this to our attention and the chance to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
THIS COMPANY WILL RIP YOU OFF FOR £12 EVERY MONTH "SUBSCRIPTION FEE"
**Update** Following this review the company asked me to contact them direct, which I did, and to give credit where it's due, they HAVE NOW REFUNDED the £24.00 for the 2 x "monthly subscriptions " they took from my account. Fair play to them..
I ordered 2 hoodies from this company on my credit card, total price £39.30, which I was duly charged. What I didn't notice at the time was an additional charge of £12.00 on the 9th of that month - in fact I may not have picked up on it all had the same charge not appeared again on the same day the following month. Barclaycard have stated that it was a "monthly subscription charge" which I had (apparently) signed up for. I most definately did NOT knowingly agree to this, and all future charges will be cancelled, but Barclaycard can't do anything about getting back the monies already charged. So I'll have to put that down to experience, but please be warned - DO NOT BUY ANYTHING FROM THIS COMPANY- their advert tugs at your heartstrings but essentially they're just out to Rip you off !
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Pam,
We’re really sorry to hear about your experience and understand how concerning this situation must feel.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
We’d really like the opportunity to review your account and the charges in detail. Please contact us at info@live2live.org
with your order details, and our team will check your subscription status and assist further.
We appreciate you bringing this to our attention and the chance to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
avoid at all cost
I would like to stress that the message on the teeshirt sweater or whatever you have it printed on is fantastic.
Unfortunately this company is there to simply con you out of as much money as they can and I very much doubt that any of there profit ever goes to anything that is charitable. Please do not buy from them you will be signed into a app that is near on impossible to get out of
And this in the name of suicide prevention.
How do these people sleep at night
in answer to your reply I have already written to you to witch you have not replied, so I have cancelled any future payment to your establishment you are very good in answering on this public platform but not so much to the actual customers. if you would change the way you run your business you would do better than 65% negative feedback on this platform
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Dierk,
We’re really sorry to hear how strongly you feel about your experience, and we understand your frustration.
We appreciate you recognising the message behind the products, and we’re sorry that the overall experience did not reflect that in a positive way for you.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
We take feedback like this seriously and appreciate you bringing it to our attention.
With heartfelt appreciation,
Emmy – Live2Live Team
AVOID - Cheap, poorly made hoodies not fit for purpose
Ordered these hoodies for what I believed to for a UK charity. They arrived on Monday from China and are so cheap looking, poor quality (synthetic not cotton rich) poorly made and not as described. I have been asking since Monday for a return address and keep getting fobbed off ... send us photos of the problem so we can fix it for you! Unfortunately, photos do not show poor quality of fabric. Advised them of my Consumer Rights (I'll put these at the bottom if you need to copy them). In 1 email I was told to keep the items and asked if I would like a replacement for the new fabric of 50% cotton rich, which I refused now had another email saying I will have to return the items to the USA at my own expense ... but still didn't provide me with an address!
AVOID THIS COMPANY AT ALL COSTS!
Under the Consumer Rights Act 2015, you have a legal right to a full refund for faulty, misdescribed, or unfit-for-purpose goods within 30 days. Online purchases allow a 14-day "change of mind" period, but this does not apply to in-store, non-faulty items.
Items bought online, by mail or phone
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the item is not faulty. Sales of this kind are known as ‘distance selling’.
You must offer a refund to customers if they’ve told you within 14 days of receiving their item that they want to cancel. They have another 14 days to return the item once they’ve told you.
You must refund the customer within 14 days of receiving the item back. They do not have to provide a reason. You cannot deduct any fees from their refund, unless the item has been used or damaged.
You must also refund the cost of standard delivery if the customer paid for it. If they paid for a more expensive delivery option, you only need to refund the cost of standard delivery.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Jo,
We’re really sorry to hear about your experience and understand how frustrating this situation has been for you.
We sincerely apologise that the hoodies did not meet your expectations in terms of quality, material, and overall finish, and we appreciate you taking the time to explain your concerns in detail.
Our apparel is produced with a trusted overseas manufacturing partner to our own specifications.
This allows us to reach people globally and keep the movement accessible while continuing to spread awareness around mental health.
To clarify, product materials are listed on our website, and our return policy is clearly outlined there, including how returns are handled. We’re sorry if there has been any confusion or delay in providing the returns address, as this should have been communicated to you clearly.
We’d really like to get this resolved for you properly. Please contact us again at info@live2live.org
with your order details, and we will ensure you are provided with the correct return instructions and that your case is reviewed as a priority.
We appreciate your patience and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Such a shame
Such a shame - should be a really good company with a great message. The Jumper is fine - not great quality but the message is lovely. But!! I have now had 2 payments of £12 taken out of my account for an app that I don't want and don't need - to add insult to injury I keep being sent "You will receive you details to log into the app (I was hoping to cancel this way) but have never received them and when I try the forget my password it says that I don't have an account!!! I have sent 5 emails trying to cancel this with no response. The cancellation section on the website doesn't work and I cant log into the app to cancel that way. Seems to me to be a bit of a con
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Brooks,
We’re really sorry to hear about your experience and understand how frustrating this must be, especially when you’ve already tried multiple times to resolve it.
To clarify, the Hope Companion App is an optional item at checkout, with 7 days of free access before any subscription renews if it remains selected. We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
We are more than willing to review your case, cancel it immediately, and address any billing concerns. Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
We’re sorry again for the inconvenience and appreciate the opportunity to put this right.
With heartfelt appreciation,
Emmy – Live2Live Team
They have illegally taken £13 from my…
They have illegally taken £13 from my account, I received no notifications and despite politely asking for the refund, they are refusing to provide it. Part of their response: “ Because the service has already been delivered, we aren't able to refund this month's charge”
No service has been delivered, I paid via Apple Pay, received no email stating the “free trial” of their app would be converting to a paid subscription and now their saying I’ve used the service!! I had to log into the “app” for the first time to cancel the subscription!!!
This is illegal in the UK.
Your message could be wonderful but I’m starting to think when I finally receive my hoodies, I’ll simply return them and request a refund!!
Appalling.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey there,
We’re really sorry to hear about your experience and understand how frustrating and concerning this situation must feel.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
Disappointed
I purchased a hoodie from Live2Live at the end of February, and I must say, I really like it! I was a little let down at first by the quality, but once I started wearing it, it really grew on me. However, they have now charged my account £12 that I have not authorised. I am very disappointed by this, as I did not receive any communication to inform me this would be happening, and furthermore, it should not have happened in the first place.
In addition to this, I have reached out to the company multiple times with no response, I am thoroughly disappointed, and hope this is resolved soon so I money is not taken out of my account again.
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Daisy,
Thank you for sharing your experience, we’re really sorry about the concern caused by the charge.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed. Reminder emails are sent during the trial period.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
Possible scam company
Despite ordering and paying for this hoodie 3 weeks ago I still have not received it. They do communicate by email to my enquiries however even though they have my full address, their latest claim is that their shipping platform cannot find my address. I have sent a very strongly worded email back stating I will contact my banks fraud department if I don't receive my hoodie in 10 days.
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Jacqueline,
We’re really sorry to hear about the delay and understand how frustrating this must be, especially after waiting several weeks.
We’d really like to help get this resolved for you as quickly as possible. Please contact us at info@live2live.org
with your full shipping address and order details, and our team will review your order, confirm the address, and provide an appropriate resolution.
We appreciate your patience and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
MASSIVE SCAM
Bought a hoodie which, although cheap material was ok in size.
But then shocked to find out they were taking £13 a month from my account. I’m astounded that this is allowed. They send you hundreds of emails so that you scan/delete and don’t read them - but it’s all in there. Had to contact my bank and put a stop in it.
How in this day and age are people allowed to dip into our bank accounts and help themselves?! I consider this theft. Utterly appalling considering the message on the hoodie - taints the whole thing. I want to send it back but I can’t as I’ve worn it. Horrendous. Avoid like the plague.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Andrea,
We’re really sorry to hear how upsetting this experience has been and understand your frustration.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
We’re also sorry that the overall experience has left you feeling this way, especially regarding communication and expectations. Your feedback is important and will be shared with our team.
If you would still like us to review your account, confirm the subscription status, or assist further, please contact us at info@live2live.org
with your order details, and we’ll be happy to help.
With heartfelt appreciation,
Emmy – Live2Live Team
Awful experience
I wrote a review last week regarding being charged for app . This has now been refunded . I have also received my goods however the sweatshirt I ordered is the wrong size . I ordered L but received XL and the T-shirt although correct size is absolutely huge .The quality of the fabric used is extremely poor I have again reached out on their email to request return but have yet to receive a reply .The whole experience with this organisation has been awful and I advise anyone not to place an order . I will give them another few days and then raise a dispute with my card issuer
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Emma,
We’re really sorry to hear about your experience and understand how frustrating this has been for you.
We’re glad to hear the subscription charge has been refunded, but we sincerely apologise for the issues with the incorrect sizing and product quality. That’s not the standard we aim to provide.
We’re also sorry that you haven’t received a response yet regarding your return, that shouldn’t be the case.
Please contact us again at info@live2live.org
with your order details, and we will prioritise your request, provide the return instructions, and review your case as soon as possible.
We appreciate your patience and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.