Bought after reading better quality and… and embossed logo on arm to prove it's legitimate took ages to arrive when it did same quality as old style and no embossed logo just cheap iron on It cost... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Most miserable experience. Poor quality sweatshirt. They make it very difficult and expensive to return. Garment was made in, and shipped from China and needs to be returned to Australia. R... Vis mer
Company is a scam. Can’t confirm if any money goes to charity therefore it is just another business profiting off mental health.
My family history is quite tragic. I've lost 5 immediate members of my family to suicide, This hoodie keeps reminding me that I'm not the only one going through difficult times and it is very comforti... Vis mer
2,2
Under middels
660 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 96 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Conned.
I have also been conned into a monthly subscription which I didn't want. It seems that I'm not the only one, looking at the reviews.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Liz ,
We’re really sorry to hear about your experience and understand how frustrating this must feel.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected. We understand this can sometimes be overlooked, and we’re sorry if this caused concern.
We’d really like to help resolve this for you as quickly as possible. Please contact us at info@live2live.org
with your order details, and we will locate your account, ensure the subscription is cancelled, and review your case as a priority.
We appreciate you reaching out and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
SCAM rotten fake website
SCAM rotten fake website
Took weeks to come - half the order missing and vile material. Nice of you to come back but I emailed you more than 24 hours ago and no one has bothered to come back to me. look at the email from Order number 307710
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Jacqueline,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We sincerely apologise for the delay in delivery, the missing item, and that the product quality did not meet your expectations, this is not the experience we aim to provide.
We’d really like the opportunity to review your order and resolve this for you, especially regarding the missing item. Please contact us at info@live2live.org
with your order details, and our team will investigate this and arrange a suitable resolution as a priority.
We appreciate you bringing this to our attention and the chance to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Shocking quality
A very important message but the quality of the hoodie is v poor. The material is thin and the elasticated piece at the bottom is already loose before wearing. The company uses USA style promotional email spamming too. Delivery is slow. It feels cynical. If you want to get the message out there, print it on something that is built to last.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Jacqueline,
We’re really sorry to hear that the hoodie didn’t meet your expectations. We understand how disappointing it is when the quality and fit aren’t as expected, especially when the message behind it means so much.
We also apologise for the delivery time and if our communications felt overwhelming, that’s not the experience we aim to provide.
We’d really like the opportunity to review your order and make this right. Please contact us at info@live2live.org
with your order details, and our team will be happy to assist you further.
If there are any issues with your item, please do reach out and we’ll look into it and work towards a suitable resolution.
We appreciate your honest feedback and the chance to make this right .
With heartfelt appreciation,
Emmy – Live2Live Team
Awful quality, postage ridiculous!
Awful quality. £12 postage. The worst £27 ever spent. The idea is great but feel like it's a hustle. Did any money go to charity? I really hope so. I thought I had orders 2 hoodies for that price. Argghhh.
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Sarah,
We’re really sorry to hear about your experience and understand how disappointing this must have been.
We apologise that the quality of the hoodie did not meet your expectations.
To clarify, all product details, pricing, and shipping fees are shown at checkout before purchase is completed, but we’re sorry if this did not come across clearly or felt misleading.
If there is any issue with your item, please don’t hesitate to contact us at info@live2live.org
with your order details, and our team will be happy to review your case and assist further.
We appreciate your feedback and the opportunity to improve.
With heartfelt appreciation,
Emmy – Live2Live Team
Hoodie not delivered, refused to give refund
Ordered a hoodie, it was delivered to another property and disappeared. Proof of delivery clearly shows it was delivered elsewhere as it has the house name in the picture. Have been refused a refund and told to contact delivery company myself!
Do not buy from this company
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Belinda,
We’re really sorry to hear about your experience and understand how frustrating this situation must be.
We sincerely apologise for the delivery issue.
We’d really like to review this for you and work towards a resolution, please contact us at info@live2live.org
with your order details and the delivery information, and our team will investigate this as a priority.
We appreciate you bringing this to our attention and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Awful poor quality hoodie & they expect you to pay to return it to the USA to get a refund!!
Shockingly bad quality material and the text looks bad.
Awful customer service. When I emailed about a return (making it clear that's all I was interested in) they kept dodging it and asking more questions and for photos of the bramd new hoodie (no idea why they know what the product looks like).
I think it's a delaying tactic so it reduces the time you have to return the item.
They eventually told me I'm expected to return item to USA at my own cost including any customs!
They said it was in their returns policy that it had to be returned to the USA, but this is incorrect as there is nothing in their returns policy to say that items (ordered in the UK!) had to be returned to the USA i.e
A completely different country!!
I had no idea and would not have ordered it had the return policy said this. I checked the policy before ordering to make sure I could return it if it was unsuitable (as I wasn't sure if the size would be right).
I can't believe a company which is advertising as some amazing company with such a positive message on their hoodies could treat customers so badly.
It seems to be all about sales.
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Anna,
We’re really sorry to hear about your experience and understand how frustrating this situation must have been.
We apologise that the quality of the hoodie did not meet your expectations, and for the back-and-forth you experienced when trying to arrange a return, we understand how that can feel discouraging.
To clarify, our return policy is outlined on our website, including details regarding return procedures and responsibilities. We’re sorry if this was not clear or did not match your expectations at the time of purchase.
Regarding the request for photos, this is part of our process to assess the issue and determine the most appropriate resolution.
We’d really like the opportunity to review your situation properly and assist further. Please contact us at info@live2live.org
with your order details, and our team will look into your case and work towards a suitable resolution.
We appreciate you bringing this to our attention and the chance to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Quality is awful
Quality is awful. The hoodie arrived eventually and it looked fab however after wearing only twice bobbling has appeared making it look like it's years old. I washed carefully thinking that sort it , to find half the writing has now come off. Absolutely disgusted with it
5. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Mrs Nicholls,
We’re really sorry to hear about your experience and understand how disappointing this must be.
The issues you’ve described with bobbling and the print coming off after washing are certainly not what we want for our customers, and we apologise that the item did not meet expectations.
We’d really like the opportunity to review this for you and make things right. Please contact us at info@live2live.org
with your order details and photos of the issue, and our team will be happy to assess this and assist with a suitable resolution.
We appreciate you bringing this to our attention.
With heartfelt appreciation,
Emmy – Live2Live Team
Automatically signed in for a subscription
Very upset that i unknowingly subscribed to them. Never used the app. I emailed twice asking for a refund and a month later received an email telling me that i has subscribed and my payments were non refundable. I logged in and tried the chat. Not especially helpful. Another payment. Each month is £39.30. Chatgtp is only £20. We get lots of emails from them which mostly i dont open. Well done to their marketing. Over £120 taken from my account without my knowing permission.
5. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Jennifer,
We’re really sorry to hear about your experience and understand how upsetting this must be, especially with multiple charges involved.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
We appreciate you bringing this to our attention and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Absolute scam!
Absolute scam!! No hoodie has ever arrived and now a £13.99 subscription I didn’t ask for. Your so called email address fails to go through and I dare not even click on the link for the app. I will be reporting this and taking legal action EMMY unless this all my money is refunded immediately.
4. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Alison ,
We’re really sorry to hear about your experience and understand how concerning and frustrating this must be.
We apologise for the issue with your delivery, as well as the confusion around the subscription charge, this is not the experience we want for our customers.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
We take concerns like this seriously and appreciate the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
No email after cancelling order
An order was completed by a member of my family and I then immediately questioned it - so then within the hour I cancelled the order - I used both the online form and the advised email address. I am being bombarded with advertising emails but no emails to confirm my cancellation! I will be claiming on my credit card if any money is taken, as I fulfil all the cancellation policy outlined on their website.
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Rachel,
We’re really sorry to hear about your experience and understand how concerning this must be.
To clarify, our cancellation policy is clearly outlined on our website, including the timeframes and process for cancelling an order.
We’d really like to check the status of your cancellation and confirm everything for you. Please contact us at info@live2live.org
with your order details, and our team will review this as a priority and provide you with an update.
We appreciate you bringing this to our attention and the opportunity to resolve it.
With heartfelt appreciation,
Emmy – Live2Live Team
Cheep 30% cotton
Cheep 30% cotton, not premium, soft cotton blend. Feels like nylon.
Cream is an awful yell/mustard colour.
Why ruin a beautiful idea with greed, and stressing the people you're supposed to be supporting.
You can't even leave a review on the site
Automated AI replies and fake reviews. No shame
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Debbie,
We’re really sorry to hear that the hoodie didn’t meet your expectations. We understand how disappointing it is when the material and colour aren’t as expected, and we appreciate you sharing this feedback.
To clarify, product materials and details are outlined on our website, but we’re sorry if the item didn’t meet your expectations.
If there is any issue with your item, please don’t hesitate to contact us at info@live2live.org
with your order details, and our team will be happy to review your case and assist further.
We appreciate you bringing this to our attention.
With heartfelt appreciation,
Emmy – Live2Live Team
SCAM SITE
This company trick you into subscribing via a 7 day trial which I did not want and and can now not cancel 8 emails later I keep getting the same email response telling me to send my details. they sen me a link which is useless as there is no manage my subscription settings to alter. THIS NEEDS SORTING OUT. ITS A BORDERLINE SCAM
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Beverley,
We’re really sorry to hear about your experience and understand how frustrating this must be.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
We’re sorry again for the inconvenience and appreciate the opportunity to make this right.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
Do not get the app.
Update, they have responded with a template response. Lol, just as I said they would. Look at all the other responses, nothing personal at all.
This is a tad of a con. The hoodie takes weeks to arrive, they include a free app at checkout, then charge you £13 and you can't cancel the first payment as you don't yet have access to the app. I've contacted my card to cancel the subscription that I didn't agree to.
Very misleading, and judging by 65% of the reviews, they just respond with the same comment. Useless company
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Mal,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We apologise for the delay in delivery and for the confusion around the app.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
We’d really like the opportunity to resolve this for you. Please contact us at info@live2live.org
with your order details, and we will locate your account, ensure cancellation, and review your case further.
With heartfelt appreciation,
Emmy – Live2Live Team
Hoodies that make a difference
I have purchased four hoodies and recieved a free tshirt with each order of 2. Service has be great. Any queries have been dealt with quickly and satisfactorily by email. I'm currently awaiting delivery of my third order.
If you read the details given upon ordering it does give you the option of opting out of the monthly payment. Read the details. It's not a con.
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Hunter,
Thank you so much for your continued support, it really means a lot to us!
We’re so glad to hear that you’ve had a positive experience with both the products and our customer service, and that your queries have been handled quickly and satisfactorily. It’s also great to know you’re enjoying the hoodies and coming back for more.
We also appreciate you highlighting that the app option is shown at checkout and can be opted out of, as this is something we aim to make clear during the ordering process.
Thanks again for your support and for helping spread such an important message.
With heartfelt appreciation,
Emmy – Live2Live Team
Great little hoodie .I have had many…
OGreat little hoodie .I have had many people stopping me in the street to talk about mental health issues and suicides.
I have had a few friends who lastly died through suicide and the impact it has on their loved ones.
I have also have a mental health issue this by talking has helped me as well.
Keep it up
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Bev,
Thank you so much for sharing this, it truly means a lot. We’re really glad to hear you’re enjoying your hoodie and that it’s helping spark meaningful conversations.
It’s incredibly powerful that something as simple as wearing a message can encourage people to open up and talk, and we’re grateful to be a small part of that.
We’re also very sorry for your loss, and we appreciate you sharing something so personal. It’s inspiring to hear that these conversations have been helpful for you as well.
Thank you again for your support, it genuinely means a lot to us.
With heartfelt appreciation,
Emmy – Live2Live Team
Taking fraudulent payments
Taking money for an app I did not sign up for. What a shame as seemed like such a good cause to buy hoodies from. Feels like a scam
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Anna,
We’re really sorry to hear about your experience and understand how concerning this must feel.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected when the order is completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
We’d really like to help resolve this for you as quickly as possible.
Please contact us at info@live2live.org
with your order details, and we will locate your account, cancel any active subscription, and review the charges as a priority.
With heartfelt appreciation,
Emmy – Live2Live Team
Got added to a subscription that I…
Got added to a subscription that I didn’t even ask for took me ages to get it back and then with the product arrived after it was washed it was faulty the writing war off. I’ve told them about this. It’s taken from the 22nd of February till now to sort out a refund and I’ve got an email stating they’ll give a full refund but there are only now decided to give 30% at the 2799. They’re going to give £8 down and when you ask him questions like why is the product faulty? Why does the writing wear off? they refused to answer the questions.
22. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Sian,
We’re really sorry to hear about your experience and understand how frustrating this situation has been for you.
We apologise for the issues you’ve described with both the subscription concern and the fault with the print after washing .
Regarding your case, we’d really like the opportunity to review this properly, especially in relation to the faulty item and the refund offered, as this should be handled fairly and clearly.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us again at info@live2live.org
with your order details and any previous correspondence, and we will escalate your case, reassess the situation, and work towards a suitable resolution.
With heartfelt appreciation,
Emmy – Live2Live Team
Disgraceful company and total con
Absolute disgraceful company and totally con! Checked my “tracking” and it hasn’t moved. The company then attempts to take more payments from my account which I did not ask for to find out late it was added at checkout which they do not make it clear what this is as I DID NOT add this, you CANNOT cancel as I have no idea how to get onto the app!! Everyone I send an email they inform me to email a different email address!!
I believe this is a fraudulent company and will be reporting further!!
I lost my brother at a very young age from suicide and bought this product to support mental health and suicide and possibly to stop other families suffering like mine and am disgusted that a company can manipulate suicide and mental health is abhorrent and by absolute low life individuals.
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey there,
We’re truly sorry to hear about your experience, and we want to acknowledge how upsetting this must feel, especially given the personal reasons behind your purchase.
We’re very sorry for your loss, and we understand how important trust is in this situation. It’s never our intention to cause distress, particularly around such a sensitive topic.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
Unfortunate
Unfortunately, this company has a good platform to make a difference but certainly feels insanely deceptive. They signed me up for a monthly app…that I didn’t agree to…that they charged me twice in one month for. When I reached out to them via email, they didn’t want to take responsibility and make things right. I wouldn’t support them again given the chance and encourage others not to either.
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Kelly,
We’re really sorry to hear about your experience and understand how disappointing this must feel.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
They trick people into subscribing
They trick people into subscribing for a monthly fee of $15 and when you try to cancel the link they sent did not work. It was extremely frustrating, I had to take my bank card and add an old one in order for them to stop taking money out of my account. On top of that the item I purchased took over three weeks to arrive and the material is not worth the price at all.
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Elizabeth,
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially if you’ve had difficulty getting a response.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for
With heartfelt appreciation,
Emmy – Live2Live Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.