Bought after reading better quality and… and embossed logo on arm to prove it's legitimate took ages to arrive when it did same quality as old style and no embossed logo just cheap iron on It cost... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Most miserable experience. Poor quality sweatshirt. They make it very difficult and expensive to return. Garment was made in, and shipped from China and needs to be returned to Australia. R... Vis mer
Company is a scam. Can’t confirm if any money goes to charity therefore it is just another business profiting off mental health.
My family history is quite tragic. I've lost 5 immediate members of my family to suicide, This hoodie keeps reminding me that I'm not the only one going through difficult times and it is very comforti... Vis mer
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Scam
I bought two hoodies that turned out to be very poor quality. And now I have found that they has debited more money from my account a month later for nothing. I feel totally scammed.
Edit: it is definitely a scam. I emailed to the address as Live2live said to do in their reply to this review. They said that they couldn't do anything about the sneaky app subscription and I needed to email another address. I have done this. I will edit again if they actually do act and cancel the subscription.
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Emma,
We’re really sorry to hear about your experience and understand how frustrating and disappointing this must feel.
We sincerely apologise that the quality of the hoodies did not meet your expectations, this is not the standard we aim to provide.
Regarding the charge, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected. We understand this can sometimes be missed, and we’re very sorry if this felt unclear or unexpected.
If you were enrolled unintentionally, we’re more than happy to review your case, cancel any active subscription, and look into the charge for you.
Please contact us at info@live2live.org
with your order details, and we will investigate this as a priority and work towards a fair resolution.
With heartfelt appreciation,
Emmy – Live2Live Team
Scammers
Bought a hoodie to support the cause and they have since taken money out of my account without authorisation. I have messaged them but don't know if I will get a response.
19. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Julie,
We’re really sorry to hear about your experience and understand how concerning this must feel.
Regarding the charge, access to the Hope Companion App is an optional item at checkout, and it may have remained selected when your order was completed. We completely understand how easy it is to miss this while focusing on placing your order, and we’re very sorry if this caused stress or felt unclear.
If you were enrolled in a subscription unintentionally, we are absolutely happy to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details, and we will personally investigate and resolve this for you as a priority.
With heartfelt appreciation,
Emmy – Live2Live Team
Extremely poor quality (standard…
Extremely poor quality (standard option): bobbled after 1 wear. Colour did not match photo advertised: I ordered "cream" but it arrived as a light yellow, not the "off-white" pictured. Sizing is massive and not reflected in the size guide: I am UK size 10 and the S (small) they sell is still huge on me. Cannot get a refund unless I return the item and pay postage, which almost costs what I paid for the item. Customer service offered me a code for money off a new hoodie but have to pay postage, which varies depending which links I use to get to the shop, and is still £12-£18, so again it is nearly the amount I paid for the original item and I am not shelling out even more money due to the faulty product they sent me. The bobbling especially makes me feel bad when I wear it despite the important message.
I get the impression this company is untrustworthy and does not have the customer in mind. Seconds after posting this review, the company sent me an email with a discount code that "expires in 2 days" bur the expiry date written elsewhere in the email was noted as 2025 (last year). Would NOT recommend this company or their products. Suggest purchasing these hoodies elsewhere or print your own.
19. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Samantha,
We’re really sorry to hear about your experience and appreciate you taking the time to share such detailed feedback.
Regarding the bobbling after minimal wear, we understand how disappointing that can be. While some fabrics may show signs of wear over time depending on use and washing.
In terms of the colour difference, we do our best to represent items as accurately as possible, however slight variations can occur due to lighting and screen settings. We’re sorry if the shade you received did not match what you expected.
For sizing, we provide a size guide on our website to help customers choose the best fit. We understand that fit can still vary depending on personal preference and style, and we appreciate your feedback on this.
Regarding returns and postage, our return policy, including timeframes and return shipping responsibilities, is clearly outlined on our website prior to purchase. We understand that return shipping costs can feel frustrating, but these terms are made available so customers can make informed decisions before ordering.
With respect to the discount code, we apologise for any confusion caused by the expiry details. That’s not intentional, and we appreciate you bringing it to our attention.
We also want to reassure you that our customer support team aims to offer resolutions in line with our policies, including alternatives such as discounts or replacements where applicable.
We’d still really like the opportunity to review your case again, especially given your concerns about the item. Please contact us at info@live2live.org
with your order details, and we’ll take another look and assist where we can.
We appreciate your feedback and the opportunity to improve.
With heartfelt appreciation,
Emmy – Live2Live Team
Brilliant in so many ways
Brilliant in so many ways.
Quality
Company
Message
Fir
Price
I have placed my 2nd order with live2live today. I rate all of the above with 5 stars because of what they do, who they are but mostly because of the message that their products portray. While wearing my red hoodie, I had a young chap come up to me and tell me that I had made him change a decision regarding his future because of the message he read. I have had lots of people also comment positively on the message. Please support their message and help stop people feeling suicide is the only way out.
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Myles,
Thank you so much for sharing this, it truly means more than we can put into words.
We’re really glad to hear you’re happy with the quality, fit, price, and overall experience, and it’s amazing to know you’ve come back for a second order.
What you shared about someone being impacted by the message on your hoodie is incredibly powerful. Knowing that it helped spark a moment that could make a real difference in someone’s life is exactly why we do what we do.
Thank you for your support and for helping spread such an important message, it genuinely matters.
With heartfelt appreciation,
Emmy – Live2Live Team
In remembrance to my friends
I saw the ad for these hoodies and tees on social media and thought I’ve been wanting one for quite a while so I’m going to treat myself, with a discount to begin with I added a black hoodie to the basket. I then went to checkout and I was offered a tee shirt for £10, I just had to cheekily add that in too in colour lilac.
The order didn’t take long to arrive and after trying them on I must say they are correct sizing. The material is thick, a lot thicker than some hoodies from a place where I can’t mention.
I think the slogan on the items are just what’s needed, there’s not enough support for mental health out there.
I suffer with mental health myself and have lost two very good friends to this as well.
I shall be wearing my items with pride and in remembrance of my two friends.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Lorraine,
Thank you so much for sharing your story with us, it truly means a lot.
We’re really glad to hear that you’re happy with the fit, quality, and thickness of your items, and that everything arrived smoothly.
More importantly, we’re deeply moved that you’re wearing them in remembrance of your friends and to support such an important message. That’s exactly why we do what we do.
Thank you for your support and for helping keep these conversations going, it means more than we can say.
With heartfelt appreciation,
Emmy – Live2Live Team
Total rip off
Total rip off. Do not purchase the hoodie from this supposed charity. Ordered hoodie, wrong colour eventually delivered. Quality questionable. Took additional £12 per month for a few months without my consent. Apparently small tick box on order form to opt out of this but this is very unclear and not explained. Had to get my bank to stop payments and reclaim the money as cannot cancel yourself. Website closed. NEVER USE!!!
RESPONSE -
I did email with these issues although gained no reply. Your website is closed again limiting communication. If genuine regarding additional hidden costs, make this crystal clear in the advertisement and remove the compulsory debit order which is difficult to cancelled (especially when emails are ignored) and make it a Direct Debt that can be quickly cancelled.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Mitchell,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We sincerely apologise for the incorrect item received and the quality concerns, this is not the experience we aim to provide.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us at info@live2live.org
with your order details, to review your case fully, including the incorrect item and charges and we will prioritise your case and assist further.
We appreciate your feedback and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Scam Company
Scam company! I purchased 4 hoodies, the quality is shocking. Sharp pieces of plastic under the transfer. No customer service at all (I've sent over 20 emails)
These hoodies are a direct copy of 'you are enough co' - and the original brand donates 100% of their profits to mental health charities. These scammers apparently donate 25%.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Tom,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been for you.
Regarding the quality of the hoodie, we sincerely apologize if it did not meet your expectations.
We are a social enterprise and donate monthly to a range of mental health organizations, both large and local. We’re happy to provide proof of donations to anyone who asks, as we want our community to feel confident in the impact being made.
We’d really like the opportunity to review your order and resolve this properly. Please contact us at info@live2live.org
with your order number, and we will prioritise your case and work towards a suitable resolution.
We appreciate you bringing this to our attention and the chance to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Nothing is too much trouble
When I ordered I had a few problems with the order. Each time I have emailed this company they have responded more or less straight away, with politeness and nothing is too much trouble. They sorted the problems I did have efficiently and satisfactory. They even gave me a discount code for my next order. I definitely will be ordering again. Love the hoodie.
Thank you to all the people that have helped with my queries it’s been a pleasure dealing with you
Johanna
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Johanna,
Thank you so much for your kind words, it truly means a lot to us.
We’re really glad to hear that our team was able to support you quickly and efficiently, and that your experience felt positive and hassle-free throughout. That’s exactly the level of service we aim to provide.
It’s wonderful to know you’re happy with your hoodie and that you’d consider ordering again, we really appreciate your support.
Thank you again for your lovely feedback, it’s been a pleasure assisting you.
With heartfelt appreciation,
Emmy – Live2Live Team
Ordered the red You are Enough/ Dear…
Ordered the red You are Enough/ Dear Person Behind Me Hoodie from Live2Live received my red hoodie today in size M came in a nice bag with their logo on. The hoodie itself is lovely fits really well not to snug and not too big it has a warm fleece inner as most do so on those cold days here in England will be great and it’s good quality really like the verses on it, So worth the purchase also had a wristband free with it Yes very pleased with my purchase also good response if you message them in working hours.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Carolyn,
Thank you so much for your lovely feedback, we really appreciate you taking the time to share your experience.
We’re so glad to hear that you’re happy with the fit, quality, and warmth of your hoodie, and that it arrived nicely packaged. It’s great to know it’ll be perfect for those colder days!
We’re also pleased that you had a positive experience with our support team and enjoyed the little extra with the wristband.
Thank you again for your support and for helping share such an important message.
With heartfelt appreciation,
Emmy – Live2Live Team
Good purchase
Ordered after seeing on insta, hoodie arrived within 10 days which I thought was good for an overseas delivery (including 1 bank holiday) was sent tracking info, although not for the day it was out for delivery but that was probably more the delivery company that didn’t do that. Pleased with my purchase.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Helen,
Thank you so much for your kind feedback, we really appreciate you taking the time to share your experience.
We’re glad to hear your hoodie arrived within a good timeframe and that you were happy with the tracking updates and overall delivery, especially considering the bank holiday.
It’s great to know you’re pleased with your purchase, that means a lot to us!
Thanks again for your support and for being part of spreading such an important message.
With heartfelt appreciation,
Emmy – Live2Live Team
I agree with a previous reviewer
I agree with a previous reviewer, the elastic around the wrists and the bottom are very inferior also the neck is high and therefore the hood doesn’t sit right.
I believe the message is important and I have already had someone ask about it. So that makes a difference.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Jo,
Thank you for sharing your feedback, we really appreciate it.
We’re sorry to hear that the fit and finishing of the hoodie didn’t meet your expectations.
That said, we’re really glad to hear the message resonated and sparked a conversation, that’s exactly what we hope to achieve.
If there is any issue with your item, please don’t hesitate to contact us at info@live2live.org
with your order details, and our team will be happy to review your case and assist further.
Thank you again for your honest feedback, it helps us continue to improve.
With heartfelt appreciation,
Emmy – Live2Live Team
Be Careful at Checkout – Subscription Not Clearly Explained
I recently placed an order with Live2Live and, while the hoodie I received was of good quality, my overall experience has been disappointing due to an issue with their checkout process.
When placing my order, I selected what was presented as “Free 7 Day Access” to the Hope Companion App. It was not made clear that this would automatically turn into a paid, recurring subscription. As a result, I was later charged £13 on three separate occasions (totalling £39) without realising I had signed up for ongoing payments.
What went wrong:
The subscription was not clearly explained at checkout
There was no obvious warning that charges would begin after the trial
The opt-in felt unclear and easy to miss
No clear reminder or notification before payments were taken
What the company could improve:
Make it explicit that the trial converts into a paid subscription
Require a clear opt-in (not pre-selected) for any paid add-ons
Send a reminder before the trial ends and charges begin
Be especially transparent given the brand’s focus on mental health support
For a company that promotes mental health awareness, clarity and trust are essential. Unexpected charges can cause unnecessary stress, which goes against the purpose of the service.
I have contacted their support team to request a refund and cancellation, and I hope this will be resolved promptly. I also hope they take this feedback seriously and improve the experience for future customers.
If you’re ordering, I’d recommend checking all checkout options carefully to avoid any unexpected subscriptions.
21. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey D Cousens,
Thank you for taking the time to share such detailed and constructive feedback.
We’re sorry to hear about your experience with the subscription and unexpected charges, and we completely understand how this could feel unclear and frustrating.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected. We also want to highlight that reminder emails are sent during the 7-day trial period before any charges are applied, although we understand these can sometimes be missed, and we’re sorry if this wasn’t clear or didn’t reach you in time.
We completely understand how easy it is to overlook this while focusing on completing your order, and we’re very sorry it caused added stress. We never want anyone to feel taken advantage of, especially given the sensitive nature of mental health, and your feedback has been taken very seriously.
We’re glad to hear you’ve contacted support, if this hasn’t yet been resolved, please reach out again at info@live2live.org
with your order details, and we will ensure your subscription is cancelled and your case is reviewed promptly.
Thank you again for your honest feedback and for giving us the opportunity to resolve this.
With heartfelt appreciation,
Emmy – Live2Live Team
Scam
Scam ! Not a charity ! Bought hoody in good faith on 9th March £26 then on 15th March another £13th taken !!!! When I emailed i was replied with a 'Hey Lady' you subscribed!!!
I cant afford this and don't know what to do !!!!
I'm so stressed !!
Replying to Live2live response:
I went to your website to buy a hoodie, not to get scammed into signing up for a website/APP ! If this is a service you offer then a customer should opt in NOT out !!
Taking into consideration what the poor quality hoodies stand for i feel your business is profiteering and completely uncaring.
I spent the best part of a day emailing and asking for the £13 which you stole from me .
Eventuall, you removed me from the subscription but have not reimbursed me my money.
Stop with the 'flowery' responses and do the right thing. You have impacted on my life in a seriously negative manner !!!!
27th April and still waiting for my £13 which they have STOLEN because apparently I didn't untick a box to say that they couldn't take it !!! PREYING SCAMMERS AVOID !
15. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Sue,
We’re really sorry to hear about your experience and understand how stressful and upsetting this must feel.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
Great idea to keep people motivated and…
Great idea to keep people motivated and know that they are loved. Purchased through Facebook and I didn't pay attention, the sizes changed so got items that I couldn't use. However, these people were amazing and allowed a return process that allowed me to get what I wanted/needed. The correspondence was quick and caring. Product not as good as expected as it feels funny, different material than I am used to but it does the job so can't fault anything. All in all, good job done!
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Icky,
Thank you so much for sharing your experience, it really means a lot to us.
We’re glad to hear that our team was able to support you through the return process and help you get what you needed, and that the communication felt quick and caring. That’s exactly the experience we aim to provide.
Thanks again for your support and for being part of spreading such an important message.
With heartfelt appreciation,
Emmy – Live2Live Team
Live2live.org is a dreadful company!
I paid for items which were below standard. The clothing was a mass of "bobbles" after being worn 3 times, for a couple of hours each. only washed once. They have been emailing with me back and forth for weeks, asking the same questions repeatedly, asking for photos repeatedly, different personnel contradicting each other, theyve seen the photos, can i send photos, they couldnt open them,oh yes, they've seen those ones...etc
Now say refund window is 14 days from receipt of item.... but i can PAY POSTAGE to have a replacement for the faulty item!!! (they say they have started using a better quality!!) or have 30% refund for it.... And the other one i bought, which will be just as bad, i havent worn it yet(was saving it for vacation) so will get nothing for that when it bobbles....
Why do i feel scammed?
oh....guess what, they have replied, asking me to email them..... ive had 17 emails back and forth at this point, and each time they apologise and DO NOTHING........
Just, stay clear!!! They are playing on emotions which i find despicable.
5. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Polly,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We sincerely apologise for the quality issues you’ve experienced, this is not the level of service we aim to provide.
To clarify, our return policy and timeframes are outlined on our website, including details around returns and eligibility.
We’d really like the opportunity to review your case properly and reach a fair resolution.
Please contact us at info@live2live.org
with your order details, and we will escalate this internally, review everything carefully, and work towards a more suitable outcome.
With heartfelt appreciation,
Emmy – Live2Live Team
An absolute con!
An absolute con! I really wanted to be part of promoting an important message which affects many lives. Now I only ordered 2 x Hoodies, and what I received was 2 of the worst quality garments i have ever experianced! They way little more than a 50 pence piece and cost about the same! Thin material, poor quality printing, bobbled after first ware and the tastles are completelly useless. This will not last more than a few uses!
Also this is dispatched straight from CHINA not the usa....
THE BIG CON! The company make huge profits on the cheap clothing and then AUTOMATICALLY and without consent sign up ever user who places and order to a subscription to their "app". This is automatically added to the basket and the onous is placed on the user to spot this small addition (doesnt mention cost only a "free trial") and remove it from the cart.
AVOID AT ALL COSTS
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey there,
We’re really sorry to hear about your experience and understand how disappointing this must have been, especially when you were supporting such an important message.
We sincerely apologise that the quality of the hoodies did not meet your expectations, including the material, fit, and print durability, this is not the standard we aim to provide.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
We’d really like the opportunity to review your case and make this right. Please contact us at info@live2live.org
with your order details, and we will locate your account, ensure any subscription is cancelled, and review your concerns further.
With heartfelt appreciation,
Emmy – Live2Live Team
Love my hoody and the message is very…
Love my hoody and the message is very important to me but I do not understand why I am still having £13 taken out of my account each month despite emailing to cancel. Have emailed again now but I really don’t like these sneaky hidden subscriptions. I understand free trials and needing to cancel subscriptions before continuing maybe but I really don’t think this was clear at all in this case
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Rachael,
We are deeply sorry to read your review and to hear how strongly you feel about your experience.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
If you were enrolled in a subscription unintentionally, we are more than willing to review your case, cancel it immediately, and address any billing concerns.
Please contact us directly at info@live2live.org
with your order details so we can personally investigate and resolve this for you.
With heartfelt appreciation,
Emmy – Live2Live Team
I ordered 2 hoodies and a T Shirt all…
I ordered 2 hoodies and a T Shirt all came as the correctly ordered sizes and colours, we both both wore our hoodies but my wife's started to bobble on the arm which would suggest low quality material. I have also had a £13.00 deduction which I did not authorise and am having issues getting this sorted. I do keep receiving charming and very polite emails but non with any corrective substance. I ordered these items thinking it would be a nice thing but if I had known the post order hassle I would experience then I would not of bothered!! My advice is buyer beware!!!!
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Robbie ,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We apologise that the quality of the hoodie did not meet expectations, particularly with the bobbling you noticed after wear, as well as the concern regarding the charge.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected. We understand this may not always feel clear, and we’re sorry for any confusion caused.
We’d really like to review your case properly, both in terms of the subscription issue and the product quality concern, and provide a more helpful resolution.
Please contact us at info@live2live.org
with your order details, and we will locate your account, ensure the subscription is cancelled, review the charge, and assess the product issue as a priority.
We appreciate your feedback and the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
Awful
Awful. They are so say championing mental health but I think this is more about making money. Was charged £13.99 for the app that I never signed up for. Company said the box for the app is checked automatically but realise it can cause confusion. I had to email them numerous times to get a refund for the app. Hoodie I bought isn’t that great. The zip is very stiff. Delivery charge added also very high and seemed to just be added at the check out so added another £10 to cost I was expecting. I asked to escalate the complaint and they ignored the request for a complaints address.
I see I am not the first person to have similar problems. Not a good experience.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey JM,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We apologise for the confusion around the app, the difficulty in getting support, and that the hoodie did not meet your expectations in quality. This is not the experience we aim to provide.
To clarify, access to the Hope Companion App is presented as an optional item at checkout, and it includes 7 days of free access before the subscription renews if it remains selected. We understand this may not always feel clear, and we’re sorry for any confusion caused.
We also want to assure you that our cancellation and return policies are clearly outlined on our website, and if there is ever an issue with an item, our team is here to help review and resolve it.
We’d really appreciate the opportunity to review your case again and assist properly.
Please contact us at info@live2live.org
with your order details, and we will escalate this internally, review your experience, and work towards a fair resolution.
Thank you for your feedback, it helps us improve.
With heartfelt appreciation,
Emmy – Live2Live Team
PLEASE BEWARE!!!!
I HAVE SENT OVER 12 EMAILS IN THE LAST 4 DAYS ABOUT THE HOPE COMPANION APP WHICH I DIDN’T SIGN UP FOR & DIDN’T GIVE PERMISSION FOR YOU TO TAKE £13 OF MY CARD !! IVE DM YOU ON INSTAGRAM/ FACEBOOK/TICK TOCK, IT WILL NOT SEND EMAILS TO ANY OF YOUR EMAILS YOU'VE TOLD ME ABOUT, POSTMASTER KEEPS SENDING THEM BACK, YOU ARE THE MOST IGNORANT COMPANY IVE EVER ORDER ANYTHING FROM, ADD INSULT TO THE SHAMBLES YOU CALL A COMPANY YOU CAN EVEN GET THE DAM COLOUR RIGHT, I ORDERED PURPLE YOU SENT ME WHITE!!!! IVE NOW GOT TO REMOVE MY CARD SO YOU IGNORANT PEOPLE CANT KEEP RIPPING ME OFF
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Sharon,
We’re really sorry to hear about your experience and understand how frustrating and upsetting this must have been, especially after trying multiple ways to reach us.
We sincerely apologise for the difficulty contacting support, the subscription concern, and also receiving the wrong item, this is not the experience we want for our customers.
Regarding the charge, the app access is an optional item at checkout, and it seems it may have remained selected when your order was completed.
We completely understand how easy it is to miss this while focused on your order, and I’m very sorry it caused added stress or felt unclear.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
We aim to offer support tools alongside our clothing, but I’m very sorry that this experience caused you stress instead of reassurance.
We’d really like to resolve this for you urgently. Please contact us at info@live2live.org
with your order details, so we can locate your account, cancel any subscription immediately, and address the incorrect item as a priority.
We’re sorry again for the inconvenience caused and appreciate the opportunity to make this right.
With heartfelt appreciation,
Emmy – Live2Live Team
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