Bought after reading better quality and… and embossed logo on arm to prove it's legitimate took ages to arrive when it did same quality as old style and no embossed logo just cheap iron on It cost... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Most miserable experience. Poor quality sweatshirt. They make it very difficult and expensive to return. Garment was made in, and shipped from China and needs to be returned to Australia. R... Vis mer
Company is a scam. Can’t confirm if any money goes to charity therefore it is just another business profiting off mental health.
My family history is quite tragic. I've lost 5 immediate members of my family to suicide, This hoodie keeps reminding me that I'm not the only one going through difficult times and it is very comforti... Vis mer
2,2
Under middels
660 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great company
Great company, with a great message!
Prompt service and great customer service.
Will be a returning customer for many years to come.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Rory ,
Thank you so much for your wonderful review!
We're delighted to hear that you had a great experience with both our products and our customer service.
It means even more to know that our message resonates with you. Our mission has always been to encourage kindness, start meaningful conversations around mental health, and remind people that they are enough.
We're truly grateful for your support and honoured to have you as part of the Live2Live community.
With heartfelt appreciation,
Emmy – Live2Live Team
DON'T ORDER FROM THIS COMPANY!!
DON'T ORDER FROM THIS COMPANY!!! I ordered a t shirt over a month ago I - guess what...no t-shirt! Seems like a scam, I've asked for a refund but nothing yet!
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Ken,
We're sorry to hear that your order has not yet arrived and understand how frustrating that must be.
However, we would like to respectfully clarify that Live2Live is not a scam. We fulfil and successfully deliver orders to customers around the world every day. While delays can occasionally occur due to shipping carriers or customs processes, we understand how disappointing this can be.
If you've already contacted our support team regarding your order or refund request, please be assured that your case will be reviewed in accordance with our policies. Our goal is always to resolve delivery issues as fairly and efficiently as possible.
We would welcome the opportunity to investigate your order further. Please feel free to contact us at info@live2live.org with your order details so we can review the shipment status and assist you appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
I can only go on my experience customer…
I can only go on my experience customer service was quick to reply and helpful hoodie for the money is good quality I've had worse for 20pound delivery service was a bit crap but that to me is on the delivery company not live2lives ive only ordered the 1 hoodie at the min and probably would order other stuff I can't answer if its a scam or not I'd like to think it ain't just cause of what the bra d stands for and for someone to do that is just wrong but as we all know there are a lot of wrongens in this world I just hope it ain't like I said I had no problems with anything other than delivery company so I hope this helps other people make a decision.
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Mark,
Thank you so much for taking the time to share your honest experience.
We really appreciate your balanced feedback and are pleased to hear that our customer service team was helpful and responsive throughout your order. It's also great to know that you were happy with the quality of your hoodie.
We're sorry that the delivery experience wasn't as smooth as it should have been. While shipping is handled by our delivery partners, we understand that it reflects on the overall experience, and we continue working closely with our carriers to provide the best possible service.
Thank you as well for recognising our mission. We genuinely care about spreading awareness, encouraging conversations around mental health, and supporting mental health organisations through our ongoing donations.
We're grateful for your support and hope to welcome you back again soon.
With heartfelt appreciation,
Emmy – Live2Live Team
Great message, but from China?
Just received my $30 hoodie...
problem 1... $30 USD
Problem 2... Sent from China, so you can pretty much guarantee the sizing will be small.
Problem 3 ... Too small, but it seems by the reviews previously, this is going to be painful to get anything back.
Warning warning
5. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Scott,
Thank you for sharing your feedback.
We're sorry to hear that the sizing of your hoodie did not meet your expectations.
To clarify, we work with a trusted overseas manufacturing partner to produce our apparel to our specifications, and this allows us to make our products available to customers around the world. We aim to be transparent about this and focus on maintaining the quality standards we set.
We also provide detailed size guides on our website to help customers choose the most suitable size before ordering. We understand that sizing preferences can vary, and we're sorry if the fit wasn't right for you.
Regarding returns, our return policy is clearly outlined on our website, including the process and applicable terms. While we appreciate that returns can sometimes be inconvenient, we certainly do not aim to make the process difficult, and our support team is always happy to assist customers through it.
We would welcome the opportunity to review your case further. Please feel free to contact us at info@live2live.org with your order details so we can investigate and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
I ordered 3 T Shirts and one Hoodie all…
I ordered 3 T Shirts and one Hoodie all 2XL size and paid A$128 . They sent 1 Tshirt size S which I have still not received. I sent 4/5 emails requesting full refund and was offered A$7.80 . They came back with a whole lot of goobly gook several times so I requesting a full refund as it is clearly a SCAM.
Then I was told they would agree to maximum refund of 50% so I accepted that and I sent them copies of my credit card payment verification of my $128.
They are not nice people and should be closed down as they are blatantly misrepresenting what they are actually selling as they don’t seem to have stock either so the whole thing is a mega Scam
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey John,
We're sorry to hear that you've been left feeling this way.
However, we would like to respectfully clarify that Live2Live is not a scam. We are a legitimate business that ships orders to customers around the world, and we work hard to resolve any issues in line with our published policies.
Regarding refunds, any resolutions offered are based on the specific circumstances of each case and our return and refund policy, which is clearly outlined on our website. Our aim is always to reach a fair resolution while remaining consistent with those policies.
We also respectfully disagree with the suggestion that we misrepresent our products or operate without stock. We strive to provide accurate product information, sizing details, and stock availability, and we continually work to ensure our customers receive the items they order.
We would genuinely welcome the opportunity to review your case once more. Please contact us at info@live2live.org with your order details so we can investigate further and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
I would give this company zero if I…
I would give this company zero if I could - I ordered a hoodie which never arrived - the tracking information said that 3 delivery attempts were made - which was not true - they were on days that I did not leave the house and had been showing as held at depot the changed directly to 3rd attempt unsuccessful - it now shows the goods have been returned to them, however they agree the issue was with the shipping company but expect me to repay shipping costs - or accept only 30% refund - how can that be possible - I never receved a delivery - they say they accept returns within 30 days - they had the goods back in that time so surely they should be able to refund me for goods that I never received and they now have in their possession. I wish I had checked the reviews - Do not purchase from this site
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Miss Hutchison,
We're sorry to hear about your experience and understand how frustrating it must have been when your order wasn't delivered as expected.
Our team follows the policies outlined on our website regarding returned shipments and refunds. These policies are in place to ensure consistency and fairness across all orders. We appreciate that this may not have been the outcome you were hoping for, but we do aim to be transparent about these terms before purchase.
We're also sorry to hear that you felt dissatisfied with the resolution offered. Our intention is never to inconvenience our customers, and we always try to work towards a fair outcome within the scope of our policies.
We would welcome the opportunity to review your case again. Please feel free to contact us at info@live2live.org with your order details so we can investigate further and see if there is anything more we can do to assist.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
The parcel Don't even arrive and won't…
The parcel Don't even arrive and won't refund. Customers service don't help at all they try and help with mental health but they made it worse for my son when he wanted the hoddie to help society.
0/10 don't bother with live2 live
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Miles ,
We're very sorry to hear about your experience and especially sorry to learn how disappointing this has been for your son.
We completely understand how upsetting it is when a parcel doesn't arrive as expected, particularly when it was purchased for such a meaningful reason.
However, we would like to respectfully clarify that we do not refuse refunds without review. If a parcel is delayed or appears to be lost, our team first works with the shipping carrier to investigate, as this helps us determine the most appropriate resolution. While this process can sometimes take a little time, it is intended to ensure every case is handled fairly.
We're also sorry to hear that you felt our customer support was unhelpful. Our team is committed to assisting customers and resolving issues in line with our policies, and we're disappointed that your experience did not reflect the standard we strive to provide.
We would welcome the opportunity to review your case further. Please feel free to contact us at info@live2live.org with your order details so we can investigate and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
Cheap products = crap customer service…
Cheap products = crap customer service AND shipping!
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Kenan,
We're sorry to hear that your experience did not meet your expectations.
We work hard to provide quality products, responsive customer support, and reliable shipping for our customers around the world. While we understand that not every experience is perfect, we are committed to resolving issues whenever they arise.
If there was a specific problem with your order, product, or delivery, we would genuinely appreciate the opportunity to look into it. Please contact us at info@live2live.org with your order details so we can investigate your concerns and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
Excellent customer service
Excellent customer service. They are quick to respond and communicate progress efficiently. Very happy with the quality of the products that I ordered. My first order was lost by the shipping company but the team sorted this out for me and fast tracked a replacement at no cost.
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Stephen,
Thank you so much for taking the time to share your experience!
We're delighted to hear that our support team was able to resolve the shipping issue quickly and get a replacement to you as soon as possible. While it's always frustrating when a parcel is lost in transit, we're glad we could put things right.
It's also wonderful to know that you're happy with the quality of your products and the service you received. Providing responsive support and keeping our customers informed every step of the way is something we genuinely care about.
Thank you for your patience, your kind words, and for supporting our mission to spread messages of hope and mental health awareness.
With heartfelt appreciation,
Emmy – Live2Live Team
Do Not Buy!!!
The quality of the Hoodie is absolutely awful, it is advertised as Cotton/Polyester mix. They are 100% polyester, cheap and nasty looking. Maybe the cotton is in the lace for the hood🤔 I have since researched Live2Live and they are not a registered charity and have no affiliation with any Mental Health Programs or charities. It is a profit driven Chinese company. The refund policy doesn't state that the item has to returned to any certain place but they insist that you return to the USA or Australia covering the cost yourself, apparently Philadelphia is the returns hub?? In reality the product is not as described so really should be free returns for false advertising and the item not being fit for purpose. I shall be forwarding my complaint to The Consumer Rights.
Do Not Buy!!!!!!!
There is a UK correspondence address:
This business is registered with companies house in the UK.
Live2Live Ltd c/o
Alexander Sung
61 Bridge st
Kingston
HR5 3DJ
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Suzette ,
We're sorry to hear that your purchase did not meet your expectations.
We would like to respectfully clarify a few points. The material composition for each product is clearly listed on our website before purchase, and we offer a variety of products made from different fabric blends and materials.
We would also like to clarify that Live2Live does not claim to be a registered charity. We are a social enterprise dedicated to spreading mental health awareness through our products and message, while making regular donations to a range of mental health organisations. We are always happy to provide proof of our donations upon request.
Regarding returns, our return policy is clearly outlined on our website, including the return process and the customer's responsibility for return shipping where applicable. Our return hubs are located internationally to support our global operations, and return instructions are provided once a return request has been reviewed. We appreciate that international returns may not always be convenient, but we strive to be transparent about our policies before purchase.
We would also like to clarify that the UK address included in your review is not our business address and is not an address provided by Live2Live for customer correspondence or returns. We kindly ask that incorrect business information not be attributed to us, as this may cause confusion for other customers.
We aim to provide accurate product descriptions, material compositions, and sizing information so customers can make informed purchasing decisions.
We would welcome the opportunity to review your concerns further. Please feel free to contact us at info@live2live.org with your order details so we can investigate and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
The best thing I got from live2live I…
The best thing I got from live2live I have three of the hoodies and cherish them all and like the message on the back I recommend to get one and wear it with pride
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Robert ,
Thank you so much for your continued support and kind words.
We're honoured to hear that you now have three of our hoodies and that each one means something special to you. Knowing that you cherish them and proudly wear the message is exactly why we do what we do.
The message on the back is designed to start conversations, spread kindness, and remind people that they matter, and it's wonderful to know that it resonates with you.
Thank you for recommending Live2Live to others and for helping us spread this important message wherever you go.
With heartfelt appreciation,
Emmy – Live2Live Team
Would give zero stars if I could.
Would give zero stars if I could.. I have never put on a " jumper " that was so thin, and felt so " plastic " just all polyester, dont feel any cotten at all.. the wording isn't even sewn into it, is just lettering stuck on it which i can tell will peel quickly, you could wear this thin apparent " jumper " on a 30 degree day and wouldn't be hot.. what a waste of money.. def not a charity, nor a company that cares about mental health.. just trying to cash in
19. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Michael,
We're sorry to hear that you were disappointed with your purchase.
We would like to clarify that the material composition of our products is clearly listed on our website, allowing customers to review the fabric details before purchasing. We also offer a range of products made from different fabric blends and materials, as we recognise that customers have different preferences when it comes to comfort, warmth, weight, and feel.
We would also like to respectfully clarify that Live2Live is not a charity, nor do we claim to be one. We are a social enterprise focused on spreading mental health awareness and encouraging meaningful conversations through our products and message. In addition, we make regular donations to mental health organisations and are happy to provide proof of these contributions upon request.
We would welcome the opportunity to review your concerns further. Please feel free to contact us at info@live2live.org with your order details so we can investigate and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
Returns are basically impossible
Returns are basically impossible. You have to send them pictures of the front and back of the shirt before they send you information on how to return the items. Then they give you an Australia address to ship them to, at your cost. Additionally, you also have any customs duties deducted from your refund.
They have a gmail email address which should have been the first red flag. They have an address in Wyoming with a telephone number which will only take messages. You cannot speak to an actual person.
This is a total scam of an operation. I have submitted a complaint to the Consumer Protection Agency.
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Marc,
We're sorry to hear that you were unhappy with your experience.
However, we would like to respectfully clarify a few points. Our return process is outlined in our return policy on our website, including the steps required to initiate a return. Requesting photos of the item before providing return instructions is a standard part of our process and helps our team verify the products received, assess any reported issues, and ensure the correct resolution is offered. This is not intended to make returns difficult.
We would also like to clarify that Live2Live is not a scam. We are a legitimate business serving customers around the world, and we work hard to support customers in accordance with our published policies and procedures.
Regarding returns, return locations and associated shipping requirements are clearly outlined during the returns process and in our policies. We understand that international return shipping can be frustrating, but we strive to be transparent about these terms so customers can make informed purchasing decisions.
We also respectfully disagree with the suggestion that the use of email-based customer support indicates illegitimacy. Many modern e-commerce businesses operate primarily through written support channels to ensure customer enquiries are documented, tracked, and resolved as efficiently as possible.
We would welcome the opportunity to review your case further. Please feel free to contact us at info@live2live.org with your order details so we can investigate and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
Awful product
Awful product. Very low quality material and customer support are extremely unhelpful. Do not use!
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Jodie,
We're sorry to hear that you were disappointed with both the product and your experience with our support team.
We do aim to be transparent about our products. The material composition and product specifications for each item are clearly listed on our website before purchase, allowing customers to review the details in advance. We also offer products in a variety of fabric blends and materials, as we recognise that customers have different preferences when it comes to weight, softness, warmth, and overall feel.
We're also disappointed to hear that you found our customer service unhelpful. Our team works hard to respond to enquiries and assist customers in line with our policies, so we're sorry if your experience did not reflect that.
We would welcome the opportunity to review your case further and better understand the concerns you've raised. Please feel free to contact us at info@live2live.org with your order details so we can investigate and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
Wish I’d read the reviews
Zero stars. Wish I’d read the reviews. I Didn’t realise that this wasn’t a charity. They are obviously just cashing in on the original product which is wrong on many levels.
Hoodie is utter rubbish- very thin, made of cheap fabric (only 30% cotton and feels very nylon-ey) Hugely disappointed.
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Bridget,
We're sorry to hear that you were disappointed with your purchase.
However, we would like to respectfully clarify that Live2Live does not claim to be a charity. We are a social enterprise focused on spreading mental health awareness through our products and message, while also making regular donations to mental health organisations. We aim to be transparent about this throughout our website and communications.
We're also sorry that the hoodie did not meet your expectations in terms of material and quality. The material composition of each product is clearly listed on our website, allowing customers to review the fabric details before purchasing. We also offer a range of products made from different fabric blends and materials.
We would welcome the opportunity to review your concerns further. Please feel free to contact us at info@live2live.org with your order details so we can investigate and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
Absolutely great company and a…
Absolutely great company and a beautiful words of encouragement with it I have 2 hoodies and soon my 2 t shirts will arrive, it makes me happy to know that the message of life will be spread around in the hope of helping someone who needs a hand in help
13. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Amjad,
Thank you so much for your kind words and support.
We're delighted to hear that you're enjoying your hoodies and that you're looking forward to receiving your T-shirts as well.
What means the most to us is exactly what you mentioned, knowing that the message is being shared with others. Every hoodie and T-shirt has the potential to start a conversation, offer encouragement, or remind someone that they matter, and that's what our mission is all about.
Thank you for being part of that mission and for helping spread a message of hope, kindness, and support to those who may need it most.
We truly appreciate your support and look forward to being part of your journey for years to come.
With heartfelt appreciation,
Emmy – Live2Live Team
Fantastic products from amazing people ❤️❤️
We have ordered quite a few hoodies from these amazing people. The quality is not the best, but for the price, it is good enough. I’ve read quite a few reviews about them being a charity based business, I knew when I ordered our first hoodies, THAT THEY WERN’T. In my opinion, their aim is to, put the word out to everyone, world wide, about Mental Health, and to educate us all, that we need to talk more about our feelings, more men than women, as we don’t talk about our feelings. I will keep buying from Live2Live when I need anything else. PLEASE DO NOT TAKE ANY NOTICE OF THE NEGATIVE REVIEWS. These people care for our Mental Health. Keep up your amazing work guys. ❤️❤️❤️
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Howard ,
Thank you so much for your continued support and for taking the time to share such a thoughtful review.
We're especially grateful that you took the time to clarify something that is often misunderstood. As you mentioned, Live2Live is not a charity, nor do we claim to be one. We are a social enterprise with a mission to spread awareness, encourage meaningful conversations around mental health, and support mental health organisations through our ongoing donations.
What means the most to us is hearing that the message resonates with people and helps start the conversations that so many of us need to have.
Thank you as well for your honest feedback on the products and for recognising the purpose behind what we do. Customers like you are a huge part of why this community continues to grow.
We truly appreciate your support, your kindness, and your belief in our mission.
With heartfelt appreciation,
Emmy – Live2Live Team
I give 1 star because I can’t give zero…
I give 1 star because I can’t give zero this is not a charity it is a Chinese company cashing in. I contacted them as soon as I realised and was told I couldn’t cancel my order it was too late but I could return it once it arrived. When it arrived I was made to send a number of photographs and jump through other hoops before receiving the return address. Surprise surprise this is in America and postage costs as much as the t shirt I will still return it just to stop them having the money. Absolutely disgusting
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Al,
We're sorry to hear that you were unhappy with your experience.
However, we would like to respectfully clarify that Live2Live is not a charity, nor do we claim to be one. We are a social enterprise focused on spreading mental health awareness through our products and donating to mental health organisations.
Regarding your order, once an order has entered processing, it is not always possible to cancel it before shipment. This is outlined within our policies and is standard practice for many online retailers.
We also request photos when a customer is seeking a return or reporting an issue, as this helps us verify the item received and ensure the correct resolution is offered. These requests are not intended to create obstacles but to help our support team assess each case accurately.
Our return policy, including return procedures and return shipping responsibilities, is clearly available on our website prior to purchase. We appreciate that international returns can be frustrating, but we strive to be transparent about our policies so customers can make informed decisions before ordering.
We would welcome the opportunity to review your case further. Please feel free to contact us at info@live2live.org with your order details so we can investigate and assist appropriately.
With heartfelt appreciation,
Emmy – Live2Live Team
THE TRUTH ABOUT LIVE2LIVE.org...Very important to read and to break this scheme.
Very disappointed with this company and now that I am reporting it I come to realize that I've been scammed twice for not looking further.
I decided to make my first order as a Mother'sDay gift to my wife, with no way to know how they fit, I ordered the sizes we usually wear. Even mine I could wear a bit larger than what I usually wear, my wife’s was way to big so, I decided we will exchange hers. First time they made me pay for a replacement...
So what happened, they sent me the wrong items after written confirmation of what I purchased and I received a wrong item that when requested to be replaced by what I ordered, they wanted to charge me for extra shipping, even I have paid for it twice already. And yes, it took me, a disabled veteran, treated for mental health issues and living in a fixed income, this long and almost $200 to realize the abuse and the scam behind these "touching messages" to exploit your emotions and rip your pockets.
I am "whistle blowing" the scheme as I promised to do. And if this message is erased from the website I will write it again.
Don't fall for it. As a matter of fact, I encourage you turn around in waiting lines in the supermarket, in the movie theater and even before checking in to see you doctor and tell someone - face to face - what these hoodies and t-shirts says and without having to pay so expensively or charging any money for it.
It's a shame that someone can take advantage of the fragile mental health issues in our society breaking even further into the trust and respect for each other.
And I hope this message gets to as many people as possible, including the Law and Regulations organizations with the responsibility to safeguard our Nation from these immoral schemes, in an effort to stop the false representations and to really make a difference in our society.
God bless you all!!!
J. Burgos-Polo, DMD
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Jose,
We're sorry to hear that your experience left you feeling this way.
However, we would like to respectfully clarify several points. Live2Live is not a scam, nor is our mission to exploit people struggling with mental health. We are a social enterprise dedicated to spreading positive messages and encouraging conversations around mental health awareness, while also making regular donations to mental health organisations.
We're particularly sorry to hear that there was confusion regarding sizing, exchanges, and the item you received. If an incorrect item was sent, that is certainly something we would want the opportunity to investigate and resolve.
Regarding shipping charges, our policies are clearly outlined on our website, including information relating to exchanges, replacements, and returns. While we understand that these costs can be frustrating, they are not hidden from customers and are available to review before purchase.
We are also disappointed by the suggestion that we intentionally target vulnerable individuals. The overwhelming majority of our customers purchase because they believe in the message and the conversations it creates, and many have shared powerful stories about the positive impact these messages have had on themselves and others.
We would genuinely welcome the opportunity to review your case fully. Please contact us directly at info@live2live.org with your order details so we can investigate the issues you've raised and assist appropriately.
With heartfelt appreciation,
Emmy – Live2Live Team
ABSOLUTE SCAM.
ABSOLUTE SCAM.
This company, it is a company not a charity as they try to portray, are pumping out absolute drivvle of a product the cheapest nastiest material you could buy I spent £52 on 2 hoodies thinking I was helping a good cause. When I requested a return they made it impossible. Please don't buy from them, they actually caused me mental health issues, which, if it was for the fact they claim to help people with mental health issues, would actually be funny. I won't wear them they are now land fill unfortunately, as I don't want to advertise the company.
I respect to the lower reply from this terrible company. It took me 9 emails to get a return address from this company. Where was the address? In the USA. It'd cost so much to send them back I didn't bother. Absolute SCAM!
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Marco,
We're sorry to hear that you were disappointed with your experience.
However, we would like to respectfully clarify a few points. To be completely clear, Live2Live is not a registered charity, and we do not claim to be one. We are a social enterprise focused on spreading mental health awareness through our products and message, and we donate monthly to a range of mental health organisations. We're always happy to provide proof of donations upon request, as transparency is important to us.
We're also sorry that the hoodies did not meet your expectations in terms of material and quality.
Regarding returns, our return policy is clearly outlined on our website, including the conditions and process for returning items. We certainly do not aim to make returns impossible, and many customers successfully use the process when required.
While we're sorry that your experience did not reflect the standards we strive for, we do appreciate your feedback and would welcome the opportunity to review your case further. Please feel free to contact us at info@live2live.org with your order details so we can investigate and assist appropriately.
With heartfelt appreciation,
Emmy – Live2Live Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.