Bought after reading better quality and… and embossed logo on arm to prove it's legitimate took ages to arrive when it did same quality as old style and no embossed logo just cheap iron on It cost... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Most miserable experience. Poor quality sweatshirt. They make it very difficult and expensive to return. Garment was made in, and shipped from China and needs to be returned to Australia. R... Vis mer
Company is a scam. Can’t confirm if any money goes to charity therefore it is just another business profiting off mental health.
My family history is quite tragic. I've lost 5 immediate members of my family to suicide, This hoodie keeps reminding me that I'm not the only one going through difficult times and it is very comforti... Vis mer
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Avoid this company at all costs
Avoid this company at all costs. I wish I’d read the reviews on here before buying from them, as I had a similar experience to many; received numerous emails trying to convince me to buy additional things from them (6 I think on the day I placed an order), then got a terrible quality hoodie and on contacting them was eventually told I could have a replacement for ‘free’ if I paid the (high) return postage & import tax to the US but no refund. I had thought they were based in the UK company as they’re registered here but seem to trade from the US and have Hong King connections. Their marketing gives the distinct impression that they’re a charity which they definitely aren’t. They also randomly charged me an additional £13 a few days after my purchase which I was told I would have to contact the subsections department about. Needless to say I hadn’t taken any subscription and wasn’t refunded it. Looking on Trust Pilot they have had fake reviews removed, hopefully Facebook are doing the same with the glowing ones that convinced me to buy from them in the first place. They’re months behind with filing their accounts in the UK and their marketing algorithms prays on people bereaved by suicide. The people involved should be ashamed. Would give zero stars if I could.
22. mars 2026
Anmeldelse skrevet uten oppfordring
Would score a zero if possible
Would score a zero if possible. Nightmare dealing with this company.
Ordered 3 hoodies, wanted to support a good cause. Quality horrible and they were too big. When first asked to return and get a refund, was told to keep them, offered a replacement of better quality and I just had to cover postage. Told them I didn't want that, I wanted a refund. That's when things changed, if i wanted to return them, i now had to send them to America, cover all costs and they also wanted photos of both the back and front of the garments. Photo's have been sent at least 3 times.
I questioned why I suddenly had to return to America, when previously I was told to keep them. Their response was, you can keep them if you accept a replacement and pay postage. On seeing the costs of sending to the US, between £17-£38 I felt I had to accept the replacement, the postage was £12.
Quality was exactly the same, cheap and nasty. Contacted them again and yes, you've guessed it.....I could have another replacement...if I covered postage!
Meanwhile, I am receiving emails from them trying to get me to buy further items and offers "just for me".
36 emails later, still getting nowhere. I am now contacting my bank, citizens advice and trading standards.
PLEASE, PLEASE, DO NOT PURCHASE FROM THIS COMPANY.
27. juli 2026
Anmeldelse skrevet uten oppfordring
Do not trust!!
Do not trust!!! Ordered 5 months ago, package kept attempting to send to the wrong address... Luckily kept going back to courier. Messaged their courier the correct address to ABSOLUTELY no reply or response..
Been messaging Live2Live for months trying to sort this out.. All I get is generic AI response that are designed to pull at your heart strings that will hit all the key words - truly sorry, completely understand, priority, frustrating experience, sincerely apologize... Yet nothing has come of it, they refuse to contact the courier, refuse to refund after multiple attempts over months. Never in my life had I had such issues buying stuff online.
Now with the banks to sort our my refund, will share my "frustrations" with every review platform since all of my repeated requests from them have garnered ZERO results. I tried so hard, but this company is useless in every faction of their business.
11. april 2026
Anmeldelse skrevet uten oppfordring
Amazing service, but make sure to check the size chart.
I ordered a hoodie and crew neck and loved the material the clothes were made from; they’re really soft and comfortable. I did make the mistake of not reading the sizing chart, which stated that guys need to order a size up from what they usually wear. I reached out to see if I could exchange them for a bigger size, and Holly got back to me right away. She told me I wouldn’t need to worry about shipping the clothes back, and that I could get the size I needed for only the cost of shipping. I’m a huge fan of what the organization is about, and I’m glad they have amazing people working for them that not only value customer service, but truly seem passionate about increasing awareness surrounding mental health.
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Luke,
Thank you so much for your fantastic review!
We're delighted to hear that you love the material of your hoodie and crew neck and found them soft and comfortable.
We're glad our size guide was helpful. Our goal is always to make the process as easy as possible while ensuring our customers are well looked after.
It means a great deal to hear that our mission resonates with you. Raising awareness around mental health is at the heart of everything we do, and we're grateful for your support and kind words about our team.
Thank you for being part of the Live2Live community. We hope you enjoy your new sizes and continue wearing your message with pride!
With heartfelt appreciation,
Emmy – Live2Live Team
I bought the 3 hoodie package in XL &…
I bought the 3 hoodie package in XL & the sizing was spot on. They are a nice fit, not too heavy & the msg has been an awesome conversation starter with total strangers. Highly recommend. Fast delivery.
2. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Daryll,
Thank you so much for your wonderful review!
We're delighted to hear that your hoodie bundle arrived quickly and that the sizing was exactly right for you. It's great to know you're enjoying the fit and comfort of the hoodies.
What means the most to us is hearing that the messages have become conversation starters with complete strangers. That's exactly what we hope our products inspire, small moments that can make a meaningful difference and encourage conversations around mental health.
Thank you for your recommendation and for helping us spread kindness, hope, and awareness wherever you go.
With heartfelt appreciation,
Emmy – Live2Live Team
I am confused
I am confused. I have made 3 purchases this year with the company. I purchased a zipped hoodie; 2 muscle vests and 3 t-shirts. My experience with them has been very positive. Even when there was a hiccup, they dealt with it quickly and incredibly fairly. All the items were from the "Dear person behind me" range. The hoodie fitted perfectly and was exactly what I expected. Then came the hiccup. I ordered the vests in my size, but they came up way too small. So I contacted the company, and was told that I could keep the vests. I was also told that I could reorder in a larger size for the cost of shipping only. I decided against the vests, as the sizing was SO way out, and opted for t-shirts instead. I was told that they did have larger sizes than shown on the site, so I ordered the larger sizes. The ones I chose were actually a "buy 2 get 1 free" offer. All 3 arrived, in the larger size and they fit great! They are lovely quality and I'm very pleased with them.
The company complain that other companies are selling cheap knockoffs of their products, even going so far as to steal pictures from their site!! This is apparently another reason for the low reviews. I cannot speak about those claims, but I can confirm that my experience has been positive. I am more concerned about the message getting out there, because if even just one person is helped, then I will feel justified in my purchases.
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Mr Norman,
Thank you so much for taking the time to share such a detailed and thoughtful review.
We're delighted to hear that you've had positive experiences across multiple orders and that, when you encountered a sizing issue with the muscle vests, our team was able to provide a solution that worked for you. It's wonderful to know your replacement T-shirts arrived in the right size and that you're happy with both the fit and quality.
We also really appreciate your understanding that sizing can vary between different product styles, and we're pleased we were able to help you find the right option.
Most importantly, thank you for recognising what our mission is all about. Like you, we believe that if our message encourages even one person to feel seen, supported, or to start a meaningful conversation, then it has made a real difference.
Thank you for your continued support, your trust, and for helping us spread hope and mental health awareness wherever you go.
With heartfelt appreciation,
Emmy – Live2Live Team
I love the message not the product…
I love the message and wanted to support. I ordered 2 tshirts and a hoodie. They arrived today and I’m a bit disappointed. Firstly the inside of the package was incredible dirty. A free wrist band had been gifted which was lovely but it was visibly dirty and gritty to the touch. The shirts were ok, not high quality but wearable and fit well. I will say the grey shirt feels nicer than the black one.
The hoodie though…I can’t even bring myself to put it on. The quality of the fabric is terrible and feels incredibly cheap. I would have absolutely expected better for the price.
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Gemma,
Thank you for taking the time to share your honest feedback.
We're pleased to hear that you love the message behind our products and chose to support our mission, but we're sorry that parts of your order did not meet your expectations.
The condition you described regarding the inside of the package and the complimentary wristband is certainly not the standard we aim to provide. We sincerely apologise for this
Regarding the hoodie, we're sorry that the material wasn't what you were expecting. The material composition of each product is clearly listed on our website before purchase, and we offer a variety of fabric blends across our range to suit different preferences.
We would genuinely welcome the opportunity to review your concerns further, particularly regarding the condition of your package on arrival. Please contact us at info@live2live.org with your order details and, if possible, photos of the packaging and wristband so we can investigate and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
Poor
I purchased a hoody and two t-shirts from this company. I loved the messages on the items so was excited to receive them. There was no sizing info (that I could find) on the website for the t-shirts so I used the hoody sizing info and ordered XL in all three products.
My order arrived okay but the t-shirts are too small. The hoody fits me but the quality is horrible (70% polyester) so I have no interest in keeping/wearing it.
I contacted the company to request a return for all three items and have been ignored. I'll now be pursuing this through my bank instead.
I sadly wouldn't recommend buying from Live2Live.
26. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Jo,
We're sorry to hear that your experience did not meet your expectations.
We'd like to respectfully clarify a few points. Size guides for our products, including our T-shirts, are available on our website to help customers select the most appropriate size before purchasing. We understand that fit can vary from person to person, and we're sorry if the sizing wasn't what you expected.
We also clearly list the material composition of each product on our website, and we offer a variety of fabric blends across our range to suit different preferences.
We're also sorry to hear that you feel your emails were ignored. Our customer support team aims to respond to every enquiry as quickly as possible, and this certainly isn't the experience we want any customer to have.
Our return policy is clearly outlined on our website, including the process and applicable terms, and we always aim to assist customers in accordance with those policies.
We would genuinely welcome the opportunity to review your case further. Please contact us at info@live2live.org with your order details so we can investigate your enquiry and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
God's Angel's
God's Angel's
"I just placed an order with LIVE2LIVE and I'm already so impressed. Their mission to support mental health awareness is exactly what the world needs right now. The ordering process was perfect—the website is fast, the checkout was easy, and their team has been incredibly professional with updates. It feels amazing to support a company that is genuinely doing good in this world. I can't wait for my items to arrive!"
Edit: 18/05/26
I have received the package and the clothes could be much better quality but they still get 4 stars for the holy work the are doing!
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Shay,
Thank you so much for taking the time to update your review.
We're delighted to hear that you had such a positive experience with our ordering process, communication, and customer service, and we truly appreciate your continued support for our mission to spread mental health awareness.
We also appreciate your honest feedback regarding the clothing quality. We understand that everyone has different preferences when it comes to fabric and feel. To help customers make informed decisions, the material composition for each product is clearly listed on our website, and we offer a variety of fabric blends across our range.
Thank you again for recognising the purpose behind what we do and for supporting our mission.
With heartfelt appreciation,
Emmy – Live2Live Team
The team are really helpful and the…
The team are really helpful and the products being provided are so meaningful and really important! I accidentally ordered somebody hoodies and they gave me a code to get to be English one s. The process was really easy I would highly recommend!
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Ben,
Thank you so much for your wonderful review!
We're delighted to hear that you found our team helpful and that our products and message mean so much to you.
We're also glad we could quickly help after the mix-up with your order. Our team always aims to make the process as simple and straightforward as possible, so it's great to know that the solution worked well for you.
Thank you for your recommendation and for supporting our mission to spread kindness, hope, and mental health awareness.
With heartfelt appreciation,
Emmy – Live2Live Team
If I could give 0 starts I would
If I could give 0 starts I would. The quality of their clothing is Temu garbage.
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Denise,
We're sorry to hear that you were disappointed with your purchase.
We understand that quality is subjective and that not every product will meet every customer's personal expectations. We strive to provide products that match the descriptions and material specifications clearly listed on our website, and we offer a variety of fabric blends across our range to suit different preferences.
We would welcome the opportunity to review your concerns further. Please feel free to contact us at info@live2live.org with your order details so we can investigate and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
I love the message and love the…
I love the message and love the hoodies! I ordered tshirts as well but they were small so I emailed live2live and they said I would get 2 free tshirts all I had to do was pay shipping which isn’t a big deal then I was told to give away or donate the small tshirts and no need to send them back. I’m very happy with the company and hoodies and can’t wait for my tshirts!
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Ashley,
Thank you so much for your wonderful review!
We're delighted to hear that you love the message behind our products and your hoodies.
We're also pleased that our customer support team was able to help with the T-shirt sizing. We always do our best to find practical solutions for our customers,.
Thank you for your support and for being part of the Live2Live community. We hope your new T-shirts arrive soon, and that you continue helping us spread messages of hope, kindness, and mental health awareness.
With heartfelt appreciation,
Emmy – Live2Live Team
If I could give zero stars
If I could give zero stars, that would be my preferred choice. I'm disappointed that this company cannot seem to grasp the law regarding faulty items and the fact that Consumer Credit Regulations supercede their own company policy. This has been reported to the relevant organisations. I will not buy from this company ever again, they are ripping people off. The hoodie I received was faulty. They will not give me a full refund and want me to pay for shipping to get a replacement.
Edit 1 following response from Live2Live - I already emailed requesting a full refund. I have been offered 50% refund and replacement if I pay the postage costs. This is not an acceptable resolution.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey there,
We're sorry to hear that you're disappointed with your experience.
We would like to respectfully clarify that we take all reports of faulty items seriously and aim to resolve them fairly and in accordance with our published policies.
We're sorry that the resolution offered did not meet your expectations. Our return, replacement, and refund policies are clearly outlined on our website so customers can review them before making a purchase. Where a fault is reported, each case is individually assessed so that the most appropriate resolution can be provided.
Our goal has always been to provide quality products, responsive customer support, and to spread awareness for mental health through our message.
We would genuinely welcome the opportunity to review your case again. Please contact us at info@live2live.org with your order details so we can investigate your concerns further and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
Awesome message!!
Awesome message!!! Not the material I expected (or wanted really) but worth every penny!!! 💜💜💜 Deluvery was speedy considering coming from china (less than 2 weeks) Customer service is awesome!!!
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Londy,
Thank you so much for your wonderful review!
We're delighted to hear that you love the message behind our products and that you had such a positive experience with our customer service and delivery.
We also appreciate your honest feedback about the material. We understand that everyone has different preferences when it comes to fabric, which is why we clearly list the material composition of each product on our website and offer a variety of fabric blends across our range.
Thank you for supporting our mission and for helping spread such an important message.
With heartfelt appreciation,
Emmy – Live2Live Team
Stay away!!!
Stay away!!!
My hoodie never arrived, delivery failed twice for no reason.
On contacting live2live all they advise is to contact Relay the carrier company, which ive done on more than one occasion with no reply.
Live2live do not seem to understand there responsibility as its with them I made the purchase not Relay.
Live2live are now offering to send another hoodie but I have to pay for postage!!! So they want more money from me. Absolutely disgusting behaviour if they aren't scamming people they are absolutely one of the worst companies Ive dealt with.
Again stay clear!!!
Update after live2live reply....
As too there reply below rubbish!!! I emailed yesterday asking for a full refund and they have now gone quiet wont respond.
So what's the point in advising me to email you??? I have been doing every day for the past week. Why wont you refund me? You can clearly see the tracking information from a week ago says on way back to sender.
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Brian,
We're sorry to hear about your experience and understand how frustrating it is when an order doesn't arrive as expected.
We'd like to respectfully clarify that when a delivery issue occurs, we work alongside the shipping carrier to investigate what happened before determining the most appropriate resolution. While we may ask customers to contact the carrier in certain situations, our intention is never to avoid responsibility, but rather to gather the necessary information to resolve the issue as quickly as possible.
We're also sorry that the proposed resolution did not meet your expectations. Any replacement or shipping arrangements are handled in accordance with our policies, which are clearly outlined on our website. Our goal is always to provide a fair and consistent resolution for every customer.
We would genuinely welcome the opportunity to review your case further. Please contact us at info@live2live.org with your order details so we can investigate the shipment and see if there is anything further we can do to assist.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
Shirt in action
I'm a Lived in experience MH peer support worker who works in community and in patient acute PICU unit.
I've long been a fan of the Live2live brand, it's ethos and the quality of the products are right up there alongside the message on the shirt.
Then...quite unexpectedly a couple of months ago I found myself an informal patient in the unit.
Whilst there I wore my tee shirt and hoodie as often as possible.
I lost track of how many patients and carers came over to appreciate the message on the front and back. It was a fabulous conversation starter that lead to some superb peer support conversations after which both the other person and myself felt the love!
Thanks Live2live...you made the last couple of months that little bit nicer x
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Jill,
Thank you so much for sharing such a personal and meaningful experience with us.
We're truly honoured that our clothing was able to play a small part during such an important time in your journey. As someone who has dedicated yourself to supporting others through lived experience, your words mean more than we can express.
It is incredibly moving to hear that your T-shirt and hoodie became conversation starters, creating moments of connection, understanding, and peer support between patients, carers, and yourself. Those are exactly the kinds of conversations we hope our message inspires.
Thank you for the incredible work you do every day to support others, and thank you for allowing Live2Live to be a small part of that. Stories like yours remind us why our mission matters.
We wish you all the very best on your continued journey, and we're grateful to have you as part of the Live2Live community.
With heartfelt appreciation,
Emmy – Live2Live Team
The message on this T-Shirt is as important as I’ve seen in these days!
The message on this T-Shirt is as important as are the ones on other shirts I wear. And the quality was more than I expected.
19. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Don,
Thank you so much for your kind words!
We're thrilled to hear that you were pleased with the quality of your T-shirt and that the message resonates so strongly with you.
Our hope is that every item we create encourages kindness, starts meaningful conversations, and reminds people that they matter. Knowing that our message stands alongside others you proudly wear means a great deal to us.
Thank you for your support and for helping spread hope and mental health awareness wherever you go.
With heartfelt appreciation,
Emmy – Live2Live Team
A great transaction all around
A great transaction all around. The hoodies I purchased arrived today in due time and I couldn’t be happier. The company was wonderful to work with and there was amazing communication.
I’ll be proud to wear my hoodie and the second one will go to someone I know who will make a difference to someone else’s mental health.
Thank you so very much!
Michelle
18. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Michelle,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that your hoodies arrived safely and that you were happy with both the products and the service you received. Our team works hard to keep customers informed throughout their order, so it's wonderful to know our communication made a positive difference.
It means even more to hear that you'll be proudly wearing your hoodie and gifting another to someone who can help spread our message of hope and encouragement. That's exactly what Live2Live is all about.
Thank you for supporting our mission and for being part of the Live2Live community.
With heartfelt appreciation,
Emmy – Live2Live Team
Scammers
Ordered 3 selected the colours, clicked Apple Pay and payment was collected before showing the order total and shipping. Upon confirmation, there was ONE on the invoice and the total was $83. I immediately made contact and requested a refund. They told me to place an additional order for the remaining 2 and would “refund” the difference, I declined and said I wanted the refund. They kept my money and never sent it anyway. Yesterday I get an email saying my order that was placed 2 weeks ago had been impacted by shipping but was now shipped. I placed it 7 weeks ago not 2 and contacted again wanting refund. They were waiting for me to place the extra order apparently, I then found out mine hadn’t been shipped or impacted by shipping. They are scammers make no mistake. Wonder where their charity dollars end up? I’m going to bet it ain’t anywhere except their pockets.
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Jess,
We're sorry to hear about your experience and understand why you feel frustrated.
We would like to respectfully clarify a few points. Live2Live is not a scam, and we do not claim to be a registered charity. We are a social enterprise dedicated to spreading mental health awareness through our products and message, while making regular donations to a range of mental health organisations. We're always happy to provide proof of our donations upon request.
Regarding your order, we're sorry for any confusion surrounding the checkout process and the communication you received. Our intention is always to provide the best possible solution based on the circumstances of each order, and we're sorry if our proposed resolution did not meet your expectations.
We also apologise if there was any confusion regarding your shipment status. We understand how frustrating inconsistent updates can be and appreciate you bringing this to our attention.
We are committed to operating transparently and supporting our mission through both our products and our charitable contributions.
We would genuinely welcome the opportunity to review your case in full. Please contact us at info@live2live.org with your order details so we can investigate, review the communications, and assist appropriately.
Thank you for your feedback.
With heartfelt appreciation,
Emmy – Live2Live Team
Just received my hoodie had problems…
Just received my hoodie had problems with the first one just sent a message and the lovely people sorted it straight out im so happy with my purchase will be wearing it with pride thank you
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Live2live
Hey Sue ,
Thank you so much for your lovely review!
We're delighted to hear that, although there was an issue with your first hoodie, our team was able to resolve it quickly and get everything sorted for you.
It means so much to us that you're happy with your purchase and will be wearing your hoodie with pride. Every time someone wears one of our products, they're helping to spread a message of hope, kindness, and mental health awareness.
Thank you for your patience, your support, and for being part of the Live2Live community. We hope your hoodie continues to inspire meaningful conversations wherever you go.
With heartfelt appreciation,
Emmy – Live2Live Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.