I am absolutely blown away by the customer service of the Lisa Eldridge team! In all my years of online shopping, I have never experienced such rapid, professional, and genuinely helpful support. I... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I received a lip pencil which was sadly damaged during transit. I sent an email to the support team, not expecting to hear back until at least tomorrow morning, and a lovely lady called Charlotte res... Vis mer
What a wonderful experience I have had, I ordered both skin tint and foundation which unfortunately were far too light for my complexion. I contacted customer services for help and their team are exce... Vis mer
Lisa Eldridge Makeup customer service delights at every opportunity. I had a small problem with my order and Bella from their support team fixed it for me right away with no drama or inconvenience t... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Discover the luxury makeup, beauty and skincare ranges by makeup artist Lisa Eldridge, the most trusted name in beauty.
Kontaktopplysninger
Storbritannia
- support@lisaeldridge.com
- lisaeldridge.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
INCREDIBLE customer service from…
INCREDIBLE customer service from everyone on their team to help get me the correct shade when I ordered a shade that wasn't a match.
Prompt and helpful customer experience…
Prompt and helpful customer experience with changing an order and shade selection. Lisa Eldridge lipsticks are among the very very few I’ve found to combine superior performance (don’t creep in lip lines) with nuanced shade selection, comfortable wear and absence of irritants/scent. These are far more luxurious in usage and experience than others of much higher prices.
Thoughtful and Professional Shade Advice
I’m really happy with the customer service I received. The email replies were thoughtful and detailed, and the shade recommendations were very professional and helpful. Being able to try the samples at home made it much easier to find the right shade for me. I really appreciate all the help and will definitely be purchasing the foundation!
Feeling confident
I don't often wear make up but got a wedding to go to and wanted help. Heard some good things about Lisa Eldridge. I emailed in and got a lovely and very helpful Ashleigh . Who was very patient with me and steered me in the right direction . I now feel confident in my application and my order. Definitely be coming back and will recommend. Once again thank Ashleigh
Wonderful Customer Support
I’ve had the most incredible experience with Lisa’s online support team! On several occasions I’ve reached out for shade recommendations. Their very knowledgeable team gave quick thoughtful & thorough responses to help guide me. They took the time to reference a photo of myself before making suggestions. I felt that they really understood Lisa’s product line. I am waiting for an order to arrive & hope the shade recommendations work well with my skin tone. I have no experience on how they handle returns if a product doesn’t work.

Svar fra Lisa Eldridge Beauty
Last week I visited Lisa Eldridge's…
Last week I visited Lisa Eldridge's Beauty counter at Liberty. I am new to the brand, so wanted to discuss products with a dedicated staff member directly. I was fortunate enough to be served by Mehreen, who was kind, super knowledgeable about Lisa's products, extremely helpful (especially when it came to matching colour palettes etc.) and utterly patient with any questions I had. All in all, I had a great shopping experience and was really fortunate to be served by a sincere brand ambassador.
The Best Team, Company and Products
I am definitely always amazed with Lisa’s Customer Service Team. Every single time I have a concern or question and write to them, their reply is almost immediate! Not only are all her products fresh, stunning, beautiful and must importantly amazing to use and wear, but her team is honestly, by far, the best one I have yet to work with. A truly magnificent team all around! What a wonderful company to deal with. Keep it up team! You NEVER disappoint but AMAZE!😍😘✨🎉❤️
Great products and the best customer service!
Lisa’s products are beautifully and thoughtfully made. She’s a true artist, but makes her products so accessible and easy to use. I have always had great experiences both in-store and online when shopping and the customer service is second to none. If you do have a rare issue they are so responsive and sort it out immediately. I’ve recently moved from London back to Australia but will continue to purchase from LE because I’ve had such positive experiences and love the products.
The best customer services BY FAR
The best customer services BY FAR. Excellent products, excellent company, excellent customer services. An absolute rarity nowadays. Shout out to Olivia who helped me!
This service is a super service
This service is a super service. Quick, very personal and super friendly. As I am only a husband I don’t have any experience with all that and was looking for a nice present. So Sophie and Charlotte guided me through this.
Thanks for your patience and your very professional support! Great!
elegant makeup and top-tier customer service!
Lisa Eldridge’s products are extraordinary for creating an elegant look. Beyond the superb makeup quality, the customer service is a real standout. The team is incredibly kind, helpful, and attentive, ready to resolve any questions and care for the customer at every stage. Fast shipping and beautiful packaging. Highly recommended!
The true art of customer service
Lisa's team are always super responsive and helpful. I've been shopping with her brand since it's inception and have always had a great experience.
Absolutely wonderful customer service
Absolutely wonderful customer service! I had an issue with one of my products, and the Lisa Eldridge team handled it quickly, kindly and professionally. They immediately offered a replacement and made the whole process so easy. I already love Lisa Eldridge products, and this experience has made me appreciate the brand even more. ❤️
In addition to the products being…
In addition to the products being amazing there customer service is fantastic ✨
So helpful, always!
Always, top notch customer service from Lisa's Team. Wow! My order was delayed but I totally expected it because the Marilyn collection is so BEAUTIFUL. The ladies in customer service have helped me greatly with my order and shipment. Thank you to Olivia and Naomi.
All of my experiences with Lisa…
All of my experiences with Lisa Eldridge have been overwhelmingly positive.
It is apparent that Lisa runs her company with integrity and so much care.
This extends to her employees in customer service.
I think her products are so beautiful and of the highest quality.
Besides loving the quality and artistry…
Besides loving the quality and artistry of Lisa Eldridge makeup, I have to praise the customer service. It is absolutely on point, always well mannered, ready to help, will go all out until we are satisfied with a product, question, remark, anything. I have never seen a customer service with this quality!
Lisa's customer service team contacted…
Lisa's customer service team contacted me after I left a poor review of the Kitten Flick eyeliner. After reviewing it, and particularly the video I posted under the review of the product not performing, they got in touch to let me know I got a defective product. They promptly found a solution: a replacement at no additional cost to me, even though I live in a country where Lisa Eldridge products are not sold directly.
Prompt, efficient, kind and helpful.
Great Customer Service Team
I have had great experiences with Lisa Eldridge Beauty's customer service team. The response time is amazing, even throughout weekends, They will continue to troubleshoot issues with website or referral/coupon codes as well as stand true to their product quality even after a bit of time. Thank you.
Amazing customer service experience …
Amazing customer service experience by Gemma, I contacted them recently and their response was super quick and warmth, I feel very satisfied with it.
Thank you very much for your support! I love the products and the customer service!
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