Lisa Eldridge Beauty Anmeldelser 

An example of what all brands should follow, not just beauty ones. Beautiful products which are delivered securely and quickly. Customer service is exceptional - advisers are always on hand to answer beauty queries and give you clear advice. Plus, they put the customer first - I had to have an engagement ring resized twice but they didn't charge anything for it, as they understood and sympathesised with the situation. Would 100% recommend.

This was my first time shopping at Lisa Eldridge and it wont be my last. I needed help with a product I purchased as it was a guess and didnt work out. I contacted customer service and the help was AMAZING! Fast, kind and Very helpful. I recommend when in doubt with a shade for the foundation/concealer maybe reach out first through email with pictures to get the most accurate shade. I also like the thought that is put into the products being developed.

Lisa Eldridge products are like a love letter to make up. You can just feel how much work and research and passion has gone into every one of them. I love the innovation and the quality, the shades options and how well the products work with each other, it’s above any other brands I ever tried. The customer service it’s the absolute best I ever experienced, whether you are asking for recommendations or order support and products info they are always there for you with such kindness and support. When you purchase a product you really feel confident that the team will be there in case of need. It’s my favorite brand and I’m grateful for all their amazing work!

Wanted some advice on colour choices etc on some products emailed customer services and a very helpful Charlotte-summer kindly helped me.

I had such a great experience with this company’s customer service. I initially reached out because the concealer shade that was recommended to me ended up being too light, and they were incredibly kind, responsive, and helpful in resolving the issue.

What impressed me most was how genuinely cared for I felt as a customer. Both the customer service team and the owner went above and beyond to make sure I was happy with my experience. You can really tell that they stand behind their brand and truly value their customers.

It’s rare to come across this level of personal attention and customer care these days. The entire experience left such a positive impression on me and made me even more confident about continuing to support the brand. Highly recommend!

I love Lisa Eldridge products, the quality and attention to details and shades nuances, like everyone here, probably. Recently I also had excellent experience with the customers' support and I guess it's Lisa's personal attention to company policy and values that stroke me most. I had some issue with the shades I ordered, not quite matching my colors. So, I dropped a message to clients' support, just in case, without any hope for a return since I opened the products. Not only that I was proposed a full return, they would be eager to change the ones I received for my perfect shades after a thorough consultation with their specialist. So, as Lisa proposed, I'm going to gift the shades that didn't fit me and they are gifting me with the new ones that fit in perfectly. Thank you again for your kindness, professionalism and perfect products aesthetically and functionally.

Lisa Eldridge products are stellar and so is her customer support staff. If there is even the most minor problem, her people are on it right away and they resolve even the most minor issue. Kudos to Phillipa!

The lipsticks are excellent colours and texture. The service helps you even when you make mistakes. It is a delight working with Eldridge!

I needed assistance on shade matching Lisa’s new Luminist concealer and her other complexion products specifically her foundation. I’m based in Australia and not able to go instore to be shade matched. I supplied photos based on their instructions to ensure they were able to shade match me as confidently.

Lisa’s team took the time with each and every question and interaction to thoroughly go through the options with me and provide comprehensive explanations on which shades would suit me best and why. They even provided photos of the foundation swatches on the inside of one of their arms!

Shout out to each of Lisa’s team I interacted with specifically Ashleigh, Sophie, Holly and Faye.

The service I received at every touchpoint was exceptional.

Lisa has built an amazing team around her supporting the business and her wonderful products.

Simply the best customer service out there! The help, solutions, friendliness and quick responses are out of this world. No matter what problem or question it might be! Better than any other prestige brand I've ever had contact with.
The shipping is very fast, the items are well secured and wrapped with everything being recyclable.
The products themselves are superb quality, the colours always more complex and interesting than other brand ones. Shade ranges for complexion are very good and thought through.
To sum it up - I've ordered from Lisa Eldridge several times and exchanged plenty emails with her customer service, always the best and sweetest experience one can have!

From being helped to identify my correct colour shades, support with samples to try and additional support when my order was very slightly delayed with customer services immediately resolving, I can't fault this company. The products are beautiful quality and shades abundant. The website is excellent with lots of helpful resources. The customers service team respond very quickly and interact as human beings, making the experience very personal and treat you with respect and dignity. Thank you Lisa Eldridge ans your company's ethos. I'm so pleased to have found a company and brand as good as this. Goodbye big named makeup brands (and I have tried most of them). Having shopped and being a cosmetic buyer for too many years to mention, I've at last found my go to. It doesn't aggravate my sensitive and rosacea, mature skin and doesn't oxidise or alter as the day wears on. I'm drawing together my new collection.

I was recommended the wrong shade of the concealer and the customer service team immediately offered a refund, a gift card with no expiry date or an exchange for a better shade - their replies were so quick and they were so understanding. I love the Lisa Eldridge brand so much! PLUS the skin tint, concealer and brushes are beyond amazing.

Amazing customer service. Initially I was colour matched incorrectly online and after chatting with someone they kindly offered to send an alternative colour which would be a better match. Excellent service and quickly rectified.
Thank you Lisa Eldridge team xx

Lisa Eldridge and her team are incredible. I’ve contacted them a couple times about a wrong shade I’ve ordered, and they are so quick to help me get the right shade and work with me. They are so nice and professional. I never worry about placing an order, because I know if it doesn’t work out, they will work with me. The best customer service I’ve ever seen.

I recently had issues w my order I was so disappointed and confused however customer service w in under 24 hours found the problem and took care of everything they were so quick and explained everything it is by far the best customer service I’ve ever dealt with not to mention the products are 10 out of 10

I ordered over a week ago. Received an email from DPD to say they were expecting my parcel, then silence. Contacted customer service on Wednesday, told them I need this order as I am going on holiday next week and there will be no one at home to take delivery. They apologised, said they would escalate and to contact them again if I’ve heard nothing in five working days. Not good enough.

Lisa and her team have been so over the top in terms of how helpful they have been, with helping take part directly in my shade match and recommendations for products specifically for me, my tone, and my problem area concerns. They really took the time out and I can’t say I’ve ever experienced that with any other company with quality luxury products. I can go and on yet I’ll stop here and say a big thank you to Lisa and the team, thanks guys!

WOW. An amazing product and FABulous customer service. I had quick responses and appreciate the fast shipping as well. Thank you for such positive interactions.

Lisa Eldridge is an inspiration, her products are divine, they always make me feel amazing and the formulas and packaging are the best ✨ The Lisa Eldridge Customer Care team are brilliant, in every experience 10/10 service - they are extremely responsive , personable and helpful. One occasion I made an error with an order, they we so prompt in helping me to fix and also not only that they gave me a top notch tip a with my Lisa&Me points where you can redeem discounts.

Lisa’s customer service team should be a model for how it’s done right! Always helpful and pleasant to communicate with. Thank you!