Limeandlou Anmeldelser 3 020

TrustScore 4.5 av 5

4,4

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Se hva andre synes

Vurdert til 5 av 5 stjerner

My granddaughter and I were searching online for a gift for her mom for Mother's Day. When we came across the website, she LOVED it! She chose a special photo from a trip to Hawaii together and ha... Vis mer

Vurdert til 1 av 5 stjerner

Absolutely awful experience. It has been over two weeks since submitting my order and it hasn't even shipped yet. The previews have come back incorrect 5x so far. The turnaround time between each prev... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Absolutely love our framed family print! The quality is fantastic, the detail is beautiful, and it’s become such a special piece in our home. A perfect way to capture a precious family memory — highly... Vis mer

Vurdert til 5 av 5 stjerner

I really appreciated quick communication from support keeping me updated throughout every step of the process. The Design and Support Team were able to address my concerns to update the design and cre... Vis mer

Informasjon om virksomheten

  1. Interiørbutikk
  2. Plakatbutikk
  3. Tapetbutikk

Skrevet av virksomheten

At Lime & Lou, we work with artists and designers to bring you curated, personalized pieces that’ll enable you to truly express yourself in home décor and make it uniquely yours. From murals, decals, textile to wall art for all ages and rooms. Lime it up!


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

3k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Vurdert til 1 av 5 stjerner

Do not order from this company!!

Do not order from this company!!! I was guaranteed an item for Valentine’s Day which was ordered well in advance. I am still waiting on it and the company response is they will give me my shipping fee back, which was free fyi. Poor customer service is an understatement. I would have given 0 stars is I could.

14. februar 2026
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Svar fra Limeandlou

Hi Mike,

I’m sorry to read your review and to hear how disappointed you are, especially as this was meant to be a Valentine’s Day gift.

I completely understand how frustrating it is when something promised for a special date does not arrive as expected.

I have sent you a private message via Trustpilot to locate your order details so I can personally look into what happened and find a proper solution for you. I truly want to make this right.

Kind regards,

Thijs
Lime&Lou Customer Service

Vurdert til 5 av 5 stjerner

Not only do Limeandlou have unique and…

Not only do Limeandlou have unique and quality home decor, but they have great communication and customer service. I have received several check ins w them, asking about my satisfaction. They also send a preview of the product, so that you can revise before production. Great company! I will use them again, nobody like them in the marketplace!

13. februar 2026
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Svar fra Limeandlou

We're happy to hear that you appreciate our unique decor and customer service. It's great to know our communication and preview process met your expectations. Thank you for your positive feedback; we value it greatly!

Vurdert til 5 av 5 stjerner

The product they sent was really high…

The product they sent was really high quality, I bought it for two separate gifts and am really happy with it. More than that, customer service went above and beyond to overnight one of them to make sure it got to us on time, and making adjustments for us on the proofs. Thank you and will order again

14. februar 2026
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Svar fra Limeandlou

We're happy to hear that you were pleased with the product's quality and that it made great gifts! We appreciate your kind words about our customer service and are glad we could help with the overnight delivery and proof adjustments. Thanks for your order!

Vurdert til 1 av 5 stjerner

I ordered a Valentine’s Day gift well…

I ordered a Valentine’s Day gift well in advance based on the delivery timeframe advertised on the company’s website, which stated the item would arrive before the holiday. Unfortunately, it did not arrive in time, leaving me without a gift for my wife on an important occasion.
While shipping delays can happen, customers rely on the delivery promises made at checkout. Advertising delivery dates that are not met is extremely disappointing, especially when the purchase is time-sensitive and costly.
I regret not purchasing locally and will likely avoid ordering from companies that make delivery promises they cannot keep. This experience was a major letdown.

14. februar 2026
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Svar fra Limeandlou

Hi Scott,

I’m sorry to read your review and to hear that your Valentine’s Day gift did not arrive in time. I completely understand how disappointing that must have been, especially for such an important occasion.

Your order was produced and shipped within the promised timeframe from our side. Unfortunately, the courier did not complete the delivery as scheduled, which is incredibly frustrating, particularly for a time-sensitive gift. While the shipment left on time, I truly understand that what matters most is when it reaches you.

I have reached out to you privately with compensation options, as I want to make this right for you. I am also continuing to follow up with UPS to see if anything further can be done regarding the delivery situation.

Thank you for sharing your experience, and again, I am very sorry for the disappointment this caused.

Kind regards,

Thijs
Lime&Lou Customer Service

Vurdert til 5 av 5 stjerner

Amazing gifts

Amazing ideas for fun, creative and thoughtful gifts! Finding the best present is so easy here and the ordering process is a breeze. Plus, not to forget super fast shipping. Really, this is easily one of the best ways to show that you really care! Thank you, Lime and Lou!!!

14. februar 2026
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Svar fra Limeandlou

We're happy to hear that finding thoughtful gifts and ordering was so easy! It's great to know our fast shipping helped you show how much you care. Thank you for your positive feedback!

Vurdert til 5 av 5 stjerner

Customer service was great on a few…

Customer service was great on a few questions i had, quick response. Delivery was relatively quick. Product looks great. Definetely recommend. Thank you guys.

14. februar 2026
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Svar fra Limeandlou

We're happy to hear that our customer service was helpful and quick, and your delivery was fast! We appreciate your recommendation and thank you for the positive feedback.

Vurdert til 1 av 5 stjerner

VERY disappointed

VERY disappointed. I ordered a Valentine's gift a week ago and it was guaranteed to arrive 1 to 2 days before Valentine's Day. Valentine's Day is tomorrow and UPS hasn't even received my package yet. There's no customer service number so I reached out via email and in response to not receiving my $85 gift on time they sent me a 50% off coupon. I'm still waiting on a resolution but regardless will not have my Valentine's Day gift to give tomorrow on which is also my birthday.

13. februar 2026
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Svar fra Limeandlou

Hi Jordan,

I’m sorry to read your review and to hear how disappointing this situation has been, especially with Valentine’s Day and your birthday happening at the same time. I completely understand how important the timing was for this gift.

I want to reassure you that your order has been produced and handed over to UPS. When tracking shows “label created,” it means the shipping label was generated and the parcel is in the UPS system, but sometimes the first physical scan is delayed in updating online. We are already in touch with UPS to clarify the status and make sure everything moves as quickly as possible.

We have also reached out to you with a compensation offer, as we truly regret that this did not arrive within the promised timeframe. While I know this does not change the timing, I hope it shows that I take this seriously and want to make this right for you.

Kind regards,

Thijs
Lime&Lou Customer Service

Vurdert til 5 av 5 stjerner

best in the business! :)

I cannot say enough amazing things about Lime & Lou! This is my second order with them (and I’m already working on my third), which truly says it all. The quality and finishes are absolutely exceptional — every detail feels thoughtfully crafted and beautifully executed.

What really sets Lime & Lou apart is the personal customer experience. They make you feel valued, heard, and genuinely cared for throughout the entire process. It’s rare to find a brand that combines stunning quality with such attentive, hands-on service.

Each piece feels special, elevated, and made with intention. If you’re considering ordering — do it. You will not be disappointed!

13. februar 2026
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Svar fra Limeandlou

We're happy to hear that you're enjoying our creations! It means a lot to us that you appreciate the quality, finishes, and personal experience we aim to provide. Thank you for your wonderful feedback and continued support; we truly value it.

Vurdert til 5 av 5 stjerner

I ordered a portrait for my husband for…

I ordered a portrait for my husband for Valentine’s Day. The first one that was sent to me did not capture the background of the original picture, which for me was important. I contacted the company with my concerns, they sent another proof for me to approve with the requested background, and that was exactly what I had in mind. Communication was great and I am very happy with my purchase!!! Definitely recommend

12. februar 2026
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Svar fra Limeandlou

We're glad you're happy with the portrait and that it met your expectations! We appreciate your feedback regarding the initial background issue and are pleased we could resolve it. Thank you for recommending us!

Vurdert til 5 av 5 stjerner

GREAT CUSTOMER SERVICE!

Had a special gift made for my son after his dog died, and Lime & Lou were very responsive and accommodating to a last minute change. Very excited to surprise him with this gift!

12. februar 2026
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Svar fra Limeandlou

We are very sorry for your son's loss, and we're glad we could create a special gift for him. We appreciate your kind words and are grateful for your feedback!

Vurdert til 2 av 5 stjerner

Not worth the 118 dollars for a hoodie…

Not worth the 118 dollars for a hoodie with embroidery. Packing was horrible and the materials seems not worthy of 20$.

13. februar 2026
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Svar fra Limeandlou

Hi KS,

I’m sorry to read your review and to hear that you’re disappointed with the hoodie, especially regarding the quality and packaging.

This is absolutely not the experience I want you to have when ordering from Lime&Lou. I take feedback like this seriously, and I would really like to look into what happened and review your order personally.

I’ve sent you a private message via Trustpilot to gather a few more details, as I wasn’t able to locate your order with the information provided. As soon as I have that, I’ll gladly assist you and work toward a proper solution.

Kind regards,

Thijs
Lime&Lou Customer Service

Vurdert til 5 av 5 stjerner

The process from beginning to end was…

The process from beginning to end was seamless. I ordered two Pop up art canvases…one for my husband and one for my Mum which I have not given to her just yet! My husband has not stopped smiling..everyone who sees it, just loves it. Very good quality. I will be ordering more for sure! Thank You!!

30. januar 2026
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Svar fra Limeandlou

We're happy to hear that the entire process was seamless and that your husband loves his art canvas! It's great to know that the quality met your expectations. Thank you for your positive feedback; we appreciate it!

Vurdert til 5 av 5 stjerner

Lime and Lou were truly incredible…

I truly can’t put into words how impressed and grateful I am for Lime & Lou. From the very beginning, they were incredibly patient, compassionate, and genuinely invested in getting everything just right. Any time I requested changes, they were nothing but understanding, and their communication always felt thoughtful and personal—not rushed or transactional.

They worked closely with me every step of the way, ensuring I was not just satisfied, but truly happy with the final result.

The quality of their work is outstanding, and the end result for me was nothing short of perfect. If you’re looking for a meaningful, heartfelt gift for any occasion, I cannot recommend Lime & Lou enough. They pour care, talent, and pride into what they do—and it shows.

Lime & Lou, you absolutely nailed it and made the entire experience unforgettable. Thank you for what you do ❤️

12. februar 2026
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Svar fra Limeandlou

We're so grateful for your kind words! It means a lot to us that you appreciate our patience and investment in creating the perfect gift. We're happy to hear that the quality of our work met your expectations and that the experience was unforgettable for you. Thank you for your heartfelt recommendation!

Vurdert til 5 av 5 stjerner

Great experience

Great experience! Our design was perfect and the quality was better than I expected. I would order again in a heartbeat for the next occasion.

13. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great work and if you need help, even better customer service

I order one piece and was so impressed with just the preview that I ordered a second piece right away. I did change the picture on the 2nd order and was extremely pleased with how quickly, professionally and completely my request was handled by the customer service folks that were involved. I will be ordering more art work in the not to distant future.

5. februar 2026
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Vurdert til 1 av 5 stjerner

This art is just entirely AI

This art is just entirely AI. Do not purchase the paintings. I figured with the price tag it would potentially be a bit rushed, but I am extremely disappointed with the lack of quality. I wanted to give my girlfriend something nice for Valentine’s Day, and now I have to find a way to make something for her myself. Extremely disappointed. Save yourself the money and do NOT purchase.

12. februar 2026
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Svar fra Limeandlou

Hi Alex,

I’m sorry to read your review and to hear how disappointed you are, especially when this was meant to be a special Valentine’s Day gift for your girlfriend. I completely understand how frustrating that must feel.

We always aim to create meaningful, high-quality personalized artwork, and I’m truly sorry that the final result did not meet your expectations. That’s never the experience I want a customer to have.

I would really appreciate the opportunity to make this right for you. I’ll be reaching out to you directly so we can look at a suitable solution together — whether that’s adjusting the design, creating a new version, or finding another resolution that feels fair to you.

Kind regards,
Thijs– Lime&Lou Customer Service

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