My granddaughter and I were searching online for a gift for her mom for Mother's Day. When we came across the website, she LOVED it! She chose a special photo from a trip to Hawaii together and ha... Vis mer
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Absolutely awful experience. It has been over two weeks since submitting my order and it hasn't even shipped yet. The previews have come back incorrect 5x so far. The turnaround time between each prev... Vis mer
Selskapet har svart
Absolutely love our framed family print! The quality is fantastic, the detail is beautiful, and it’s become such a special piece in our home. A perfect way to capture a precious family memory — highly... Vis mer
I really appreciated quick communication from support keeping me updated throughout every step of the process. The Design and Support Team were able to address my concerns to update the design and cre... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
At Lime & Lou, we work with artists and designers to bring you curated, personalized pieces that’ll enable you to truly express yourself in home décor and make it uniquely yours. From murals, decals, textile to wall art for all ages and rooms. Lime it up!
Kontaktopplysninger
4,4
Enestående
3k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The experience with Lime and Lou was awesome my picture as one of my wife sister was like a front picture of a love store book…
The experience with Lime and Lou was awesome and way better than expected got it here to my home in very good timing and have already telling others of lime&lou
16. februar 2026
Svar fra Limeandlou
We're happy to hear that your experience was awesome and exceeded your expectations! We appreciate you sharing Lime and Lou with others and your positive feedback.
Great Quality
10/10 would recommend. Picture was easy to order and came in looking great. Shipping was cheap and quick as well.
16. februar 2026
Svar fra Limeandlou
We're happy to hear that you had a great experience with our picture ordering process and quick shipping. Thank you for the positive feedback!
I ended up switching from one item to a…
I ended up switching from one item to a different one and the Customer Service Team was very helpful and it was no problem.
16. februar 2026
Svar fra Limeandlou
We're happy to hear that our team provided such helpful support during your item switch! We appreciate you sharing your positive experience with us.
Svar fra Limeandlou
We're happy to hear that you are pleased with the craftsmanship, design, and timely delivery. Thank you for your positive feedback!
Top notch work and customer service
I received a gift made by Lime and Lou and loved it. So I ordered one for a friend and another for my granddogs. Needless to say, the work they do is fabulous. And their customer service is outstanding. The staff were so helpful and responsive when i chose the wrong type and fixed it immediately. Their work is a lasting gift.
2. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Limeandlou
We're happy to hear that you loved the gift and that our products made a great impression. We appreciate your kind words regarding our customer service. It's great to know our team could assist you! Thanks for your feedback.
My wife cried when I gave her the card…
My wife cried when I gave her the card and artwork… I had our song playing in the background as she read the lyrics
The customer service department at Lime and Lou are outstanding!!
15. februar 2026
Svar fra Limeandlou
We're happy to hear that the card and artwork touched your wife so deeply! It's wonderful to know our customer service was outstanding. Thank you for your positive feedback!
What you see is what you get
What you see is what you get. Product was well received. My wife loved it. Delivery was way before the expected date. I was so confident that the product would be what was advertised on the website that I let my wife open it up for the first time on Val’s day and it was a winner. Thank you for making me look great on a different level. Unique and timeless gifts. Keep up the great work you are doing.
15. februar 2026
Svar fra Limeandlou
We're happy to hear that the product was well-received and that your wife loved it! We're so glad it made a special day even better. Thank you for your positive feedback; we appreciate you recognizing our unique and timeless gifts.
Picture turned into art!
The picture was great! It captured a wonderful moment in our lives! It is an art work proudly displayed in our home!
15. februar 2026
Svar fra Limeandlou
We're happy to hear that the picture captured such a wonderful moment, and we appreciate you displaying our art in your home!
Great product.. No wrapping paper included even though I paid for it
Great product. Shipping was fast. It would have been a 5 star if I had received the wrapping paper I bought with it or if it had been wrapped. It was never included even though I paid for it. Also the note that you pay $8 for is just ok. It’s nothing fancy. Just a piece of paper. You could write a note yourself and save the money
15. februar 2026
Svar fra Limeandlou
Hi Jason,
I’m sorry to read your review, although I’m really happy to hear that you loved the product and that the shipping was fast.
I’m truly sorry that the wrapping paper you paid for was not included. That should not have happened, and I completely understand how disappointing that must have been, especially when you specifically added it to make the gift extra special. I also appreciate your honest feedback about the note card.
I’ll be reaching out to you directly so I can look into this properly and find a suitable solution for you.
Kind regards,
Thijs– Lime&Lou Customer Service
Easy website and it arrived in a daily…
Easy website and it arrived in a daily decent timeframe.
15. februar 2026
Great Products, Amazing Customer Relations
Lime and Lou not only manufacture some of the most creative gifts imaginable that never cease to make friends and family gasp, but their customer service is top notch. They are knowledgeable, savvy creatives that always go above and beyond. This company stands by their 100% satisfaction guarantee 1000% percent of the time.
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Limeandlou
We're happy to hear that our gifts bring joy to your friends and family! It's wonderful to know that you appreciate our customer service and our commitment to ensuring satisfaction. Thank you for your positive feedback!
Order experience was quick and simple
Order experience was quick and simple. Staff reached out immediately to provide sample print for approval. Print arrived sooner than expected and damage free. The end result was better than expected. Beautifully crafted. Thank you for providing a great experience and taking our most treasured memory and help making it a lasting piece in our home!
14. februar 2026
Svar fra Limeandlou
We're happy to hear that the order process was quick and easy, and that you appreciated the sample print. It's wonderful to know the print arrived early, undamaged, and exceeded your expectations. Thank you for entrusting us with your treasured memory!
No product
I ordered the product as advertised. I opened the box and there was nothing but a giant sticker that says from my secret admirer. I have emailed for a refund . We will see what happens. Like they say if it's too good to be true then it is. Quality control must be bad. How do you ship a box without a product... buyer beware
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Limeandlou
Hi Jasen,
I’m sorry to read your review and to hear about this confusing and frustrating experience.
You are absolutely right, opening a box and only finding the “from my secret admirer” card without the main product is not what you ordered, and I completely understand why that would feel like something went very wrong.
In your case, the items were unfortunately shipped separately, and the main product was delayed in transit. That should have been communicated more clearly, especially as it creates exactly this kind of disappointment. Thank you for pointing this out.
I have sent you a private message so I can explain everything properly and make this right for you.
Kind regards,
Thijs
Lime&Lou Customer Service
High Standards
The Customer Service is extraordinary. Each and every agent has delivered exemplary customer care. The products are absolutely amazing! Five gold stars. Good to be part of the Lime And Lou family :-)
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Limeandlou
We're happy to hear that our agents provided extraordinary customer care and that you love our amazing products! We appreciate you being part of our family and your five-star review.
The art piece is stunning!
The art piece is stunning! It is really great quality and will hold a special place in our home for many years. My husband and I already shared a dance in front of it to commemorate the song we chose. We also had amazing customer care from their team as they swiftly helped me with a mistake I had made on my original order and they also went the extra mile to be sure we were happy with our final piece.
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Limeandlou
We're so happy to hear that you love the art piece! It's wonderful knowing it will hold a special place in your home. We're also glad our team could assist with your order and ensure your satisfaction. Thank you for your positive feedback!
I have to be honest
I have to be honest, I’m not one to write reviews, but my purchase from Lime & Lou definitely deserves one! My picture was absolutely beautiful and couldn’t have asked for more from customer service. They were very kind and helpful and went above and beyond to help me & my order arrived in time for Valentines Day! Will definitely order again and highly recommend them!!!!
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Limeandlou
We appreciate you taking the time to leave us such a wonderful review! We're so glad the picture was beautiful and that our team could provide helpful customer service. We're happy to hear that your order arrived in time, and we look forward to your next order!
Just in time for Valentines Day
The staff at Lime & Lou were amazingly professional and catered to all my suggestions as we created a beautiful piece of pop art that my wife just opened and loves! Thank you for being open to alterations and ideas and coming out with a product we will cherish.
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Limeandlou
We're happy to hear that you had such a positive experience! We appreciate you working with us to create the perfect piece and are so glad your wife loves it. Thank you for your kind words!
Paid extra to get my gift the day…
Paid extra to get my gift the day before Valentine’s Day. Spent the entire week trying to get updates from customer service, which they told me it would be there on time. I finally get a real update the day before Valentine’s Day that my order will not get here till February 18th at the end of the day. No refund for my premium shipping either. Don’t promise me my order will make it to me by the 13th and leave me in the dark.
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Limeandlou
Hi Ryan,,
Thank you for your review. I’m truly sorry to hear that your order did not arrive in time for Valentine’s Day, especially after you paid for premium shipping and were counting on it. I completely understand how disappointing and frustrating that must have been.
I wasn’t able to locate your order with the information provided, so I’ve sent you a private message via Trustpilot to gather a few more details. As soon as I have your order number, I’ll personally look into what happened with the delivery timing and the premium shipping charge.
I really want to make this right for you and ensure this is resolved properly.
Kind regards,
Thijs - Lime&Lou Customer Service
Lime and Lou went above and beyond my…
Lime and Lou went above and beyond my expectations. It was high quality and fast delivery just Intime for valentines day. I am impressed beyond words.
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Limeandlou
We're happy to hear that you had a wonderful experience! It's great to know that our service and delivery met your expectations for Valentine's Day. Thank you for your positive feedback.
Excellent service from concept…
Excellent service from concept collaboration to final product delivery! My artwork turned out perfect, just what I had conceived and hoped for. What a great team to work with…highly recommend!
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Limeandlou
We're happy to hear that you enjoyed working with our team! It's wonderful that we could bring your vision to life so perfectly. Thank you for your recommendation!
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