Limeandlou Anmeldelser 3 020

TrustScore 4.5 av 5

4,4

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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

My granddaughter and I were searching online for a gift for her mom for Mother's Day. When we came across the website, she LOVED it! She chose a special photo from a trip to Hawaii together and ha... Vis mer

Vurdert til 1 av 5 stjerner

Absolutely awful experience. It has been over two weeks since submitting my order and it hasn't even shipped yet. The previews have come back incorrect 5x so far. The turnaround time between each prev... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Absolutely love our framed family print! The quality is fantastic, the detail is beautiful, and it’s become such a special piece in our home. A perfect way to capture a precious family memory — highly... Vis mer

Vurdert til 5 av 5 stjerner

I really appreciated quick communication from support keeping me updated throughout every step of the process. The Design and Support Team were able to address my concerns to update the design and cre... Vis mer

Informasjon om virksomheten

  1. Interiørbutikk
  2. Plakatbutikk
  3. Tapetbutikk

Skrevet av virksomheten

At Lime & Lou, we work with artists and designers to bring you curated, personalized pieces that’ll enable you to truly express yourself in home décor and make it uniquely yours. From murals, decals, textile to wall art for all ages and rooms. Lime it up!


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

3k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Such a wonderful unique gift experience

Such a wonderful unique piece of artwork. Excellent quality and service The whole experience was super easy.
Had to make a change to some wording and this was as such an easy process and delivery was much quicker than expected. Would 100% recommend for that unique, special gift.
My husband was absolutely thrilled with his gift.

22. februar 2026
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Svar fra Limeandlou

We're happy to hear that you found our artwork unique and of excellent quality. We're glad the process was easy, even with the wording change, and that the delivery was quick. It's wonderful your husband loved his gift! Thanks for your recommendation.

Vurdert til 5 av 5 stjerner

It was the perfect gift for my man that…

It was the perfect gift for my man that has everything! 😅 The quality and the product is just awesome!! Can't wait to order another one 🙌 😁

14. februar 2026
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We're so happy to hear that it was the perfect gift! The quality of our product is something we take pride in. We appreciate your awesome feedback and look forward to your next order!

Vurdert til 5 av 5 stjerner

Excellent customer service!!!

I had so many questions along the way and I am more than impressed with the excellent (and patient) customer service. The final product is absolutely amazing, it’s perfect! My daughter is in love with the painting of her meeting her puppy for the first time!!!!

13. februar 2026
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We are so happy to hear that our customer service was helpful and patient! It's wonderful that the final product is perfect and your daughter loves it. Thank you for your positive feedback!

Vurdert til 5 av 5 stjerner

CUSTOMER SERVICE IS A1

CUSTOMER SERVICE IS A1. PRODUCT IS GREAT QUALITY AND ON CANVAS. MADE SOME CHANGES TO PRODUCT THEY CORRECTED PROMPLTLY AND IT CAME OUT PERFECT.

19. februar 2026
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We're happy to hear that you received great service! We appreciate your feedback and are so glad the changes were made promptly and to your satisfaction.

Vurdert til 5 av 5 stjerner

I’ve just made another beautiful order…

I’ve just made another beautiful order through this amazing company. Stellar customer service and high quality products. I am so grateful to the team for helping me recreate one of the most magical memories of my life. The first moments I saw my soulmate and love.

19. februar 2026
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We're happy to hear that our customer service and products helped recreate such a magical memory. We appreciate you sharing your experience with us and are grateful for your kind words.

Vurdert til 5 av 5 stjerner

They had wonderful response every time…

They had wonderful response every time I needed to speak to them. They made every effort to make me feel like a customer for a long time. A gift for my wife was exactly what I wanted and she was very happy with it. Great service and response time. I would recommend this company to family and friends

14. februar 2026
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We're happy to hear that you were pleased with our responsiveness and the gift for your wife. It means a lot to us that we made you feel valued. Thank you for recommending us!

Vurdert til 5 av 5 stjerner

Absolutely stunning Canvas!

The customer service was amazing and so helpful.
I received our canvas and it was absolutely perfect! It was a surprise for my husband. Hes someone who hates receiving gifts and this was one that he absolutely loved!

12. februar 2026
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We're happy to hear that our customer service was helpful and that the canvas was perfect! It's great to know your husband loved his surprise. Thanks for your positive feedback!

Vurdert til 1 av 5 stjerner

UGLY custom portrait


I ordered a custom portrait and submitted reference photos. I specifically requested a proof before printing, but no proof was ever provided.

The final product was printed and shipped without my approval, and unfortunately the likeness and skin tone do not match the photo I submitted.

When I reached out to request a full refund, the company declined.

For a custom product, I expected at minimum a proof approval process. I’m disappointed in both the result and the lack of resolution. Wish I could add the photo

2. februar 2026
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Dear Suzanne,

We are truly sorry to read about your experience and the disappointment you felt with your custom portrait.

When someone orders a personalized piece, especially something as meaningful as a portrait, it should feel exciting and special from start to finish. We understand how important the proof approval process is, particularly when it was specifically requested, and we are genuinely sorry that you felt this step was missed.

Because each of our pieces is custom made to order, they are produced uniquely for each customer and cannot be resold or reused. That said, this should never mean you feel unheard or unsupported. Your concerns about likeness and skin tone are important, and we take feedback like this very seriously.

We have reached out to you directly via email to review your case in detail and offer a resolution. Our goal is always to make things right wherever possible.

Suzanne, we truly appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in us.

Warm regards,
Lime & Lou Support

Vurdert til 5 av 5 stjerner

Home Run Valentine’s Day Gift

I bought the watercolor portrait for my girlfriend for Valentine’s Day and we both loved it. I was pleasantly surprised at how good it came out and how beautifully the Buddha behind us came out.

18. februar 2026
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Svar fra Limeandlou

We're happy to hear that you and your girlfriend both loved the watercolor portrait! It's great to know the Buddha and the portrait came out beautifully. Thanks for your positive feedback.

Vurdert til 5 av 5 stjerner

customer service/Product excellence

customer service, including changing the background after first draft, were unbelievably great.....appreciate the flexibility. End Product is special and well done.....will use them again!!!!

17. februar 2026
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We're happy to hear that our customer service and flexibility exceeded your expectations! We appreciate your kind words regarding the end product, and we look forward to working with you again.

Vurdert til 1 av 5 stjerner

Terrible business practices!

Where to start- I ordered a Valentines gift from Lime and Lou well before the posted cutoff day/time. I was given tracking information at the time of purchase. The tracking information kept coming back that the gift would be delivered on 2/13/2026 as promised. On 2/12 I received an email stating Lime and Lou had printed the shipping label. Strange that they thought it would make it across country in 1 day, but that’s what the email said. Of note, I paid an extra $8 for expedited shipping. Of course, the 13th came and went without receiving the gift. I then get a standard email offering to reimburse the $8 and blaming the issue on UPS. This was not a UPS issue as Lime and Lou printed the label a day before the delivery date. To make matters worse, I then started receiving multiple emails asking me to review the product that I didn’t have. I sent multiple emails explaining that I hadn’t received anything and got the same generic apologetic email offering the $8. The simple and evident truth is Lime and Lou knowingly sold products that they knew couldn’t be deliver on time. They also have very poor customer service capabilities relying heavily on non human bots to do their dirty work of trying to cover their below board business practices. It’s a calculated risk that this time will cost them a terrible review and loss of a customer.

13. februar 2026
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Hi Wayne,

I’m sorry to read your review and to see how disappointing this experience has been for you, especially since this was meant to be a Valentine’s gift for your wife.

Your order absolutely should have arrived on time. It was scheduled to be delivered by February 13th, and I understand how frustrating it must have been to see that date change at the last minute. Unfortunately, there was a delay with the courier after dispatch, which caused the missed delivery date. I know that does not make the situation any less disappointing, but I do want to clarify that it was not our intention to promise something we knew could not be delivered.

I also sincerely apologize for the automated marketing emails you received while your order had not yet arrived. I completely understand how poorly timed and upsetting that must have felt.

We have refunded your expedited shipping and sent you additional compensation options to help make up for this experience. Your order is currently with the courier and is expected to be delivered today or tomorrow at the latest.

I truly regret the frustration and disappointment this caused you.

Kind regards,

Thijs
Lime&Lou Customer Service

Vurdert til 5 av 5 stjerner

Quality at its best!

I have ordered several items from your company and have found them to be nothing but first class products with first class Customer Service! I will continue to use your company for gifts and products moving forward.

17. februar 2026
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We're happy to hear that you've consistently had first-class experiences with our products and customer service! Thank you for your continued support; we appreciate your positive feedback.

Vurdert til 5 av 5 stjerner

Your product made my wife very happy

Your product made my wife very happy! She loved the fact that this was our wedding song. This made a great Valentines gift that will truly be remembered.

17. februar 2026
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We're happy to hear that our product brought joy to your wife! It's wonderful that it created such a memorable Valentine's Day gift for you both.

Vurdert til 5 av 5 stjerner

I loved the framed photos from lime and…

I loved the framed photos from lime and Lou and so did my wife. They turned out really well and were the perfect valentine day gifts.

17. februar 2026
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We're happy to hear that you and your wife loved the framed photos! Thank you for letting us know that they were the perfect Valentine's Day gifts.

Vurdert til 5 av 5 stjerner

Buying for a bf who has everything …

I feel like every year gift shopping becomes harder. I’m always looking for unique and meaningful gifts. My boyfriend was very happy with the picture. He said you did way better than my birthday gift. Lol

16. februar 2026
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Svar fra Limeandlou

We're glad your boyfriend was so happy with the picture! Finding meaningful gifts can be challenging, and we appreciate you choosing us. Thanks for your positive feedback!

Vurdert til 5 av 5 stjerner

Love the painting

Love the painting. It was extremely beautiful!!! Both my wife and I absolutely loved it!!!

16. februar 2026
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We're happy to hear that you both find the painting extremely beautiful! Thank you for sharing your positive experience with us; we appreciate it.

Vurdert til 5 av 5 stjerner

This company is A++++

This company is A+. The product is beautiful. There was a mistake with mine (not my error) and they were amazing in customer service and correction! Would 100% buy again!!! A beautiful gift. Good quality.

1. desember 2025
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We're happy to hear that you love the product! We appreciate your positive feedback and are so glad our customer service was able to assist with the correction. Thanks for your support!

Dette er Trustpilot

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