Ma dernière commande, datant de février 2026 (order #44233), n'a jamais été expédiée malgré mes emails et mes messages sur Instagram. Pourtant, j'avais déjà commandé 2 fois chez eux par le passé, et i... Vis mer
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Se hva andre synes
Ik heb in december 2025 twee paar oorbellen besteld. De bestelling kwam maar niet binnen en ik kreeg geen gehoor van de klantenservice. Meerdere malen geprobeerd contact te krijgen maar wederom geen... Vis mer
Absolute scam. First delivery was incomplete, second never arrived. I had to contact my visa provider for refund, because I never got A SINGLE response from the company, though I contacted them multip... Vis mer
Had ik deze reviews maar gelezen voordat ik een bestelling deed...27 maart een bestelling gedaan en nog niets ontvangen, niets gehoord. Op basis van de andere reviews verwacht ik niet dat er ooit no... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Jewelry for those who don't watch and wish
Kontaktopplysninger
1,3
Dårlig
452 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 26 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
1 maand verder en nogsteeds niks binnen…
31. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hoi Nordin,
Bedankt voor je review, en het spijt ons enorm om te horen dat je je bestelling nog steeds niet hebt ontvangen.
We kijken dit graag voor je na, maar helaas kunnen we geen bestelling vinden onder jouw naam.
Zou je ons kunnen contacteren via ons support e-mailadres met je bestelnummer of de naam en het e-mailadres waarmee je de bestelling hebt geplaatst? We geven dit dan direct prioriteit om het zo snel mogelijk op te lossen.
We kijken uit naar je bericht zodat we dit voor je kunnen oplossen!
Zero customer service
Very disappointing. I have made multiple orders over the last few years, in 2023 there was a luca who worked there and responded so quickly to any questions. However I made an order on the 14th of April, there has been no update on the website about the status of the order. No one is replying to my emails or instagram DMs, the messages have been read, ive given my order number and email address and there is zero response. The service has really gone down hill. I will start initiating a charge back on my credit card for services not delivered if I don't have a response this week.
14. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Jessikah.
Thank you for leaving us a review.
Checking it here, you have placed an order for a personalized Double Name Ring - Adjustable Size Silver
I wanted to let you know that your personalized necklace is currently being carefully crafted and will be ready to ship in the next few days. As this is a custom-made piece, the manufacturing process takes days to ensure every detail is perfect.
We will send you an email right now to reach out to you regarding your order.
We will keep an eye on your response. Thank you for your patience on this.
Mooi en verkleurt niet!
Hele mooie goudkleurige ringen besteld en ontvangen van Lilly's. De bezorging was sneller dan verwacht, net op tijd voor mijn vakantie!
Ik draag nu 3 ringen van ze in de zee en zwembad en ze zijn (tot nu toe) niet verkleurd. Super fijn!!!
3. april 2025
Anmeldelse skrevet uten oppfordring
Fashionable jewellery at a very good…
Fashionable jewellery at a very good price!
14. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Veronique!
Thank you so much for your lovely review! 💖 We're glad you’re loving the style and the price – that’s exactly what we aim for! Enjoy wearing your new pieces, and we can’t wait to have you back for more sparkle soon! ✨
Scam? - no update after order confirmation
I’ve placed an order on Sunday February 2nd. Unfortunately no further update, it seems even that it’s not processed. Few days ago I’ve asked for an update but no answer. Feels like site is not to trust or is a scam.
On their site they mention that they process orders within 24h or react within 24h on mail. Which obviously are not respected deadlines in mu case.
14. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi G. VdB,
Thank you for leaving us a review.
I’m sorry to hear about your experience. Please rest assured that we are a legitimate business and have served many satisfied customers. We have a dedicated customer service team that responds to all emails within 24 hours. However, I am currently unable to locate your order as there is no email address linked to this review or your Trustpilot account.
Could you please provide your order number or the email address used for your purchase? This will allow us to assist you as quickly as possible. We truly value our customers and want to ensure you receive the support you need.
Looking forward to your response!
Team Lillys
Gemengde gevoelens, maar heel goed geholpen
Gemengde gevoelens bij mijn aankoop.
Dat de producten uit China blijken te komen en het bedrijf, anders dan de naam doet vermoeden, een retouradres heeft dat een rijtjeshuis in Londen blijkt te zijn doet me vermoeden dat de prijs-kwaliteit niet helemaal in verhouding is.
Let op dat als je wilt retourneren dat dus naar Engeland moet en de kosten voor jouw rekening komen.
De klantenservice is wel echt heel goed, ik kreeg snel reactie op mijn mails, een niet geleverd item werd snel gecrediteerd en na wat mailcontact over en weer hebben ze een goede oplossing voor mijn 'klacht' geboden.
Daar ben ik wel echt heel tevreden over.
22. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi K,
Hartelijk dank voor het bijwerken van uw beoordeling! 😊 We zijn blij dat ik u heb kunnen helpen uw zorgen op te lossen en een oplossing te bieden waar u tevreden mee bent.
We hebben onlangs een aantal wijzigingen doorgevoerd binnen het bedrijf, waaronder het implementeren van een tijdelijk retouradres terwijl we bezig zijn met het reorganiseren en opzetten van een nieuw retouradres in Nederland. Ik waardeer uw begrip tijdens deze overgang enorm.
Uw feedback betekent veel voor ons en ik ben blij dat ons klantenserviceteam u snel en effectief kon helpen. Aarzel niet om contact op te nemen als u verdere hulp nodig heeft!
Hartelijke groeten,
Team Lillys 💛
Bestelling niet ontvangen
20 december besteld, werd mijn gehele bestelling geannuleerd. Vervolgens nogmaals bestelling gedaan en deze is nog niet binnen. Snap door de feestdagen dat het wat langer duurt maar ik heb gemaild, dm’s verstuurd en op de foto’s in overzichten gevraagd om contact. Dat gebeurd gewoon niet, en dat terwijl ik kan zien dat ze mijn DM’s wel gelezen hebben. Wil nu wel mijn geld terug!!! Echt niet blij mee! Dat het wat langer duurt voor het binnenkomt kan ik echt nog wel mee inkomen, maar dat ik genegeerd word niet….
20. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Dagmar,
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced.
Regarding your first order (#42599), it was canceled at your request due to the selection of the wrong ring sizes.
Your second order (#42608), placed on December 20, was delivered on January 3. The holiday season brought an influx of orders, which unfortunately led to delays with our courier services. We deeply regret that this impacted your experience. This is the tracking number: https://www.track123.com/track?code&trackNos=UJ904613082YP
We apologize if our communication did not meet your expectations and caused any frustration. Please know that we truly value each customer and their feedback. We are continuously working to improve our response times to ensure all inquiries are addressed as promptly and efficiently as possible.
Your feedback is incredibly important to us, and we are committed to making things right. If you have any further concerns or need assistance, please don’t hesitate to reach out. We are here to help and ensure your satisfaction.
Thank you for your understanding and patience.
Team Lillys
I have been a big fan of Lilly’s…
I have been a big fan of Lilly’s Amsterdam jewellery. I have bought earrings for myself and as gifts for others. The communication is brilliant and the product designs are really beautiful for a reasonable price. Recently, I had a problem with one of the products and the customer service and communication could not have been better. I will be continuing to use this company and recommend to others.
13. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Sara!
Thank you so much for your continued support and kind words! 🌟
We’re delighted to hear that you’ve been a fan of Lilly’s Amsterdam jewelry and that our designs and prices have brought you joy. 💖
We’re equally glad we could provide you with excellent customer service when needed—it’s always our goal to make things right.
Your loyalty and recommendations mean the world to us, and we can’t wait to serve you again soon! 😊
Team Lillys
Altijd te laat met leveren
Altijd te laat met leveren, achterstallig contact en geen updates. 10 dagen na dato - geen enkel bericht. Gaat lekker zo.
6. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Ola,
Thank you so much for your order and leaving us a review.
As the holiday season and Black Friday deals are in full swing, our courier partners are experiencing an exceptionally high volume of parcels. This might cause a slight delay in the tracking updates or the final delivery timeline. However, I want you to know that your order is already on its way and in safe hands!
We have a 12-hour response time and we have replied to your email within the timeframe and provided an update and location of your parcel.
We hope for your kind understanding on this busy season. Have a lovely day!
Team Lillys
Svar fra Lillys Amsterdam
Hallo Ellen,
Bedankt voor uw feedback. Het spijt ons te horen over uw communicatieproblemen. We willen u verzekeren dat we uw e-mail van een paar dagen geleden al hebben beantwoord met updates over uw bestelling.
Zoals gezegd zijn uw gepersonaliseerde sieraden, zorgvuldig vervaardigd in de afgelopen 7-10 dagen, al onderweg naar u. We zijn zo blij dat je dit speciale stuk ontvangt!
De verzendinformatie is al naar uw e-mailadres verzonden.
We stellen uw geduld en begrip tijdens het gepersonaliseerde vervaardigingsproces oprecht op prijs. Als u nog vragen heeft of aanvullende hulp nodig heeft, aarzel dan niet om ons dit te laten weten. Wij staan klaar om u te helpen!
Team Lillys
Ik zou het niet aanraden om hier te…
Ik zou het niet aanraden om hier te bestellen. Dacht dat de sieraden gewoon uit Amsterdam zouden komen, maar nee, ze komen gewoon uit China. Dit was goed te merken aan de levertijd en vooral de kwaliteit. De oorbellen zijn zo licht van gewicht dat als ik ze in heb, je ze gewoon soort van hoort rinkelen. De prijs die je moet betalen voor zulke slechte kwaliteit ( gewoont Ali Express) sieraden is echt belachelijk! Was voor 3 paar oorbellen 79 euro kwijt. Echt spijt van mijn aakoop. Bestel hier nooit meer.
7. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Sabina,
Thank you for leaving us feedback here in Trustpilot.
We want to clarify that most of the items that you ordered have recently been out of stock from our Dutch Warehouse and it needs to be manufactured from another warehouse for fast processing. Especially the DOUBLE ROX - Gold, which is one of your quickest and best-selling earrings.
Our customers are guaranteed to receive these orders within a promised timeframe based on the order confirmation.
We have sent you an email regarding your experience, so we can address it.
We will keep an eye on your response.
- Team Lillys
Misleidende naam en slechte kwaliteit
De naam is heel misleidend! Je denkt dat je besteld in Nederland maar eigenlijk komt alles recht uit China. En wat een slechte kwaliteit en voor die hoge prijs! Ik bestelde 3 paar oorbellen. 2 paar daarvan is niet bruikbaar. 1 paar heeft een defecte sluiting waardoor ze zo uitvalt. Bij het andere paar waren er al verschillende steentjes uit.
19. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Charlotte,
Thank you for leaving us feedback.
We have two warehouses, one is local which is from the Netherlands and the other one is from Asia. Please note that due to high demand, some of the items you have ordered are nearly sold out. We are working diligently to ensure that your order is shipped promptly and reaches you on time.
We have received your email and we have written back to get your pieces replaced as soon as possible.
We hope for your kind understanding on this.
Team Lillys
Prima voor de prijs!
Prima sieraden voor een normale prijs. Schijnt uit China te komen, maargoed alles komt uit China tegenwoordig. Ook als men de sieraden hier in Nederland in elkaar zet, het materiaal komt toch ergens uit het buitenland. Ik ben tevreden met wat ik gekregen heb. Mooie kleur goud, lijkt geen slechte kwaliteit. Mooi en goed verpakt. Alleen de verzending duurde wat lang. Wel alsnog blij met mijn sieraden!
12. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Miss Phil,
Thank you for leaving us a review. We appreciate it.
We have two warehouses, one in Dutch and one from Asia. We ran out of stock in the main warehouse, so the fulfillment team manufactured a fresh one for you. :)
If you have any concerns, please let us know. We are happy to help! Have a lovely day!
- Team Lillys
Niet aan beginnen
Lillys Amsterdam is een misleidende naam: producten komen uit China en er is geen retour adres. Bij mij is het verkeerde item toegestuurd. Ondertussen tientallen mails verder zonder oplossing.
1. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Sofie,
Thank you for sharing your feedback with us.
We truly apologize for any confusion or inconvenience you may have experienced. As we previously communicated, we were in the process of updating our return procedures, including our return address. I’m happy to inform you that the return address has now been successfully updated in our website.
Initially, we asked you to hold onto the items you wished to return during the transition. However, as a gesture of goodwill and to resolve the matter promptly, we went ahead and issued a full refund on May 15, 2024. A confirmation was sent via email, so please check your inbox for the details.
Once again, we apologize for any inconvenience caused and sincerely appreciate your patience and understanding. If you have any further questions or concerns, feel free to reach out—we’re here to help.
Thank you again, and have a lovely day ahead!
Communication and Tracking
I ordered earrings from them three weeks ago. They sent me a confirmation email, took my money and I haven't heard from them since. I tried contacting them by mail and through Instagram and did not get any response. What a scam!
Edited: One day after my post (here on Trustpilot) I got a reply and a link to track my order. I was also offered a 10% refund and the communication with the support team was very pleasant via email.
The jewellery I ordered arrived and the quality looks good. The jewellery resists water/sweat and does not stain.
19. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Frau,
Thank you for leaving us a review.
I have checked the status of your order and this is already in transit and will be delivered by DPD within this week.
We have dispatched the parcel within 24-48 hours and have it ready with the courier to be picked up on this. We trust our couriers to fulfil the delivery.
Also, I have checked with our customer support team and there is no email received from your registered email under your order.
I have sent you an email to offer additional assistance on this.
- Team Lillys
It’s my 4th purchase from Lilys…
It’s my 4th purchase from Lilys Amsterdam and I love it, the earrings are very delicate
2. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Justyna,
Thanks so much for sharing your experience with us.
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
First time customer
Ordered some gold hoop earrings back in August, nice packaging and good quality at a reasonable price. Have worn them most days and have held up very well! Communication is great so highly recommend this company and will be buying from again 🙂
21. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Thanks so much for sharing your experience with us, Olivia! We are pleased to know that you are happy with your shopping experience with us.
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Poor quality, poor customer service
I ordered 2 pair of earings with 2 neclaces. One of the earrings were damaged and it took months and sending photos videos to prove tha earring is damaged needles to say I wrote to them immadiatley, the necklace chain tore apart when I tried it on the first time so I couldn't even wear it. Nice design but the quality is very poor and I doubt it is gold plated...I have other gold plated jewelry which are still in excellent shape for 5-7 years already,this is not unfortunately!
P.S.: As you can see below the Customer service response..they don't even care to read my problem, which is not the discoloration mainly but the torn necklace and the damaged karma bee hoop was. But nevermind never ordering from them again!
Yes this was replacemner for the earring (fyi it was also with a loos clasp)
And yes I didn't bother to go further after this because it was clear this is a general quality issue (earring hoops, necklace pendant)
7. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Thank you for leaving us a review, Mezo.
I have checked my system after you have provided your complete information.
You made a purchase on April 7, 2021 and received your original items on April 20, 2021. You have reached out on April 29 and asked for a replacement for KARMABEES only, no mention of the necklaces/pendants and we have reshipped you a new one May 5, 2023.
Here is the logs to clarify these for you:
Apr 29, 2021 04:08 - asked for help
Apr 29, 2021 08:18 - received a response from us and asked a video
May 03, 2021 10:00 - an email follow up from us, since we haven't heard anything from you.
May 04, 2021 03:52 - received a video from you
May 04, 2021 09:26 - we asked if you want a replacement to be shipped to you
May 04, 2021 12:13 - You have accepted the replacement and here is your response: Dear Marianne,
it is a great solution, and thank you for all the help! I'm looking forward to finally wear these gorgeous earrings.
I am very satisfied with your customer service, you tried everything to fix my problem, thank you! Have a lovely day too! Hajnalka
May 05, 2021 08:33 - A replacement will be sent as a confirmation from us.
We can provide a complete proof of what we have discussed through the email if you request for it. Also, there is no mention or outreach that you have issues with your pendants/necklace. As per our policy, we can issue a replacement if there is any issues within 30 days after receiving the items from us.
Our customer service portal is indeed available 24 hours a day, 7 days a week. We are committed to providing timely and efficient responses to all customer queries. Your satisfaction is our priority, and we strive to ensure that you receive the support you need whenever you need it.
If you have any concerns, please reach out to us, so we can provide you assistance and issue replacement based on our policy.
Have a lovely day! - Team Lillys
Sometimes poor quality but good customer service
Original review
The jewelery is poor quality. Looks cute, but tarnishes very quickly. I bought two rings - both of them ended up in trash since they turned dark after a couple of weeks. I also bought two earrings - one is already turning dark the other is still holding up somehow. Highly doubt their claim that the jewelery is gold plated.
UPDATE:
Customer service contacted me and after I sent them proof of discolourations I received my money back. They were polite and quick to respond.
I think that Lily's Amsterdam should invest in a quality assurance department that would check on their products from time to time. I ordered twice and twice got bad jewelery - maybe I was very unlucky or maybe the quality of some of the pieces is not the best.
4. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Karol,
Thank you for leaving us a review.
Its unfortunately to know that your rings sows discoloration. This is a manufacturing issue. I have requested additional information, by sending you an email to resolve this.
We will keep an eye on your response.
Kind regards,
Team Lillys
Loyal customer
I have been a repeat customer with Lillys Amsterdam for a number of years now. Their collections are beautiful, well priced and their customer service is fantastic! Would highly recommend!
29. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Thanks so much for sharing your experience with us, Melissa! We appreciate you. Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.