Ma dernière commande, datant de février 2026 (order #44233), n'a jamais été expédiée malgré mes emails et mes messages sur Instagram. Pourtant, j'avais déjà commandé 2 fois chez eux par le passé, et i... Vis mer
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Se hva andre synes
Ik heb in december 2025 twee paar oorbellen besteld. De bestelling kwam maar niet binnen en ik kreeg geen gehoor van de klantenservice. Meerdere malen geprobeerd contact te krijgen maar wederom geen... Vis mer
Absolute scam. First delivery was incomplete, second never arrived. I had to contact my visa provider for refund, because I never got A SINGLE response from the company, though I contacted them multip... Vis mer
Had ik deze reviews maar gelezen voordat ik een bestelling deed...27 maart een bestelling gedaan en nog niets ontvangen, niets gehoord. Op basis van de andere reviews verwacht ik niet dat er ooit no... Vis mer
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Skrevet av virksomheten
Jewelry for those who don't watch and wish
Kontaktopplysninger
1,3
Dårlig
452 anmeldelser
Har svart på 26 % av de negative anmeldelsene sine
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Cela fait depuis début novembre que…
Cela fait depuis début novembre que j’attend ma commande, j’ai envoyé plusieurs mails on m’a répondu deux fois avec en plus un mail automatique qui me propose 10% sur ma prochaine commande. Je n’ai même pas eu la première vous ne pensez quand même pas que je vais recommander chez vous.
7. januar 2026
Anmeldelse skrevet uten oppfordring
No delivery, no replies, have I been scammed?
I placed an order on the 13th December, where I also paid for express shipping (to the UK). I received an email on the 16th December, to say deliveries are taking a bit longer than usual, but that my order is already packed and ready to be shipped. I emailed them on the 21st and 26th December for updates, and eventually got a reply on the 30th, offering me a 'personal' update. The update did not include any expected shipping date, and was full of the same useless apologies and excuses. They even had the cheek to offer me a 10% code on my next order as an apology, because they really believe I will give them more of my money. I asked for updates again on the 2nd and 5th January, and have received absolutely nothing at all back from them.
It has got to the point where I feel I have been completely scammed, and judging by other reviews, I am preparing for the hard task of either receiving my order at all, or getting a refund.
My partner has recently commented on their Instagram page, and has witnessed her and other comments being deleted.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Wat een slechte winkel is dit
Wat een slechte winkel is dit. Op 8 december een bestelling geplaatst en betaald, nog steeds geen pakketje binnen. Ze beloven dat ze binnen 5-8 dagen leveren: dit is een leugen. Ik heb geen bericht ontvangen over waarom het lang duurt of waar mijn pakketje blijft. Helemaal waardeloos dus, ik ga hier nooit meer bestellen want nu lijkt het er op dat ik mijn geld nooit meer terugzie.
8. desember 2025
Anmeldelse skrevet uten oppfordring
Order never arrives and refund request is ignored
I placed an order on 11 November and two months later I still haven’t received it — not even a tracking email!
Every time I tried to contact them, they provide excuses for the delay (“it is Black Friday season”) and refused to cancel my order or refund my money!
Be careful and think twice before ordering from this site! There is a high possibility to lose your money.
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Chrysi,
We’re truly sorry to read about your experience and completely understand how concerning this situation must feel, especially after such a long wait.
A delay of this length and the lack of clear tracking updates is not the experience we aim to provide. We also apologize if your previous requests did not receive the clarity you deserved.
Your order #43994 is now being escalated internally and reviewed with priority. As a gesture of appreciation for your patience, we’ve added a €20 voucher to your account, and a complimentary gift will be included in your parcel once it arrives.
Please contact us directly at info@lillysamsterdam.com with your order details so we can personally review your case and provide a direct resolution as quickly as possible.
We take concerns like this seriously and appreciate the opportunity to address this properly.
Ingen varer - ingen svar
Har købt den 11 december, købte extra hurtigt fragt men har ikke modtaget noget endnu. Har kontaktet dem flere gange, men hører ingenting. Vi har i dag d. 30 december.
30. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hej Inge,
Vi er virkelig kede af at læse din oplevelse. Vi forstår fuldt ud din frustration — især når du har betalt for ekstra hurtig levering og stadig ikke har modtaget din ordre eller fået svar på dine henvendelser.
Den manglende kommunikation er ikke den service, vi ønsker at stå for, og det beklager vi oprigtigt.
Din ordre #44134 bliver nu behandlet med høj prioritet og fulgt op internt. Som tak for din tålmodighed har vi tilføjet en voucher på 20€ til din konto. Derudover vil vi inkludere en lille gave i din pakke, når den bliver leveret.
Vi beder dig venligst kontakte os direkte på info@lillysamsterdam.com med dit ordrenummer, så vi kan give dig en konkret opdatering og sikre, at sagen bliver håndteret korrekt.
Tak fordi du giver os muligheden for at rette op på situationen.
Une arnaque ou pas ?
Attention ce site ressemble de plus en plus à une arnaque, pas totale, car ils doivent envoyer quand même quelques commandes mais par exemple ma commande #44126 a été encaissée mais jamais envoyée. Le pire, faites le test en envoyant un message sur leur insta ou facebook personne ne répond !
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Bonjour Thierry,
Nous sommes sincèrement désolés de lire votre message et comprenons parfaitement votre inquiétude, surtout lorsque le paiement a bien été débité et que vous n’avez pas reçu de réponse à vos demandes.
Le silence que vous décrivez n’est absolument pas le niveau de service que nous souhaitons offrir, et nous vous présentons nos excuses pour ce manque de communication.
Votre commande #44126 est actuellement en cours de vérification et traitée en priorité. En geste d’appréciation pour votre patience, nous avons ajouté un bon d’achat de 20€ à votre compte. Un petit cadeau sera également inclus dans votre colis lors de l’expédition.
Nous vous invitons à nous contacter directement à info@lillysamsterdam.com en mentionnant votre numéro de commande afin que nous puissions vous fournir une mise à jour immédiate et assurer un suivi personnel de votre dossier.
Nous vous remercions de nous donner l’opportunité de rectifier cette situation.
Service client inexistant
Commande passée le 10 décembre, toujours rien reçu malgré le débit. Impossible d'avoir une réponse ni via le mel ni via Instagram.
Silence total.
C'est vraiment pas professionnel pour l'instant, je ne recommande pas du tout.
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Bonjour Thierry,
Nous sommes sincèrement désolés de lire votre message et comprenons parfaitement votre inquiétude, surtout lorsque le paiement a bien été débité et que vous n’avez pas reçu de réponse à vos demandes.
Le silence que vous décrivez n’est absolument pas le niveau de service que nous souhaitons offrir, et nous vous présentons nos excuses pour ce manque de communication.
Votre commande #44126 est actuellement en cours de vérification et traitée en priorité. En geste d’appréciation pour votre patience, nous avons ajouté un bon d’achat de 20€ à votre compte. Un petit cadeau sera également inclus dans votre colis lors de l’expédition.
Nous vous invitons à nous contacter directement à info@lillysamsterdam.com en mentionnant votre numéro de commande afin que nous puissions vous fournir une mise à jour immédiate et assurer un suivi personnel de votre dossier.
Nous vous remercions de nous donner l’opportunité de rectifier cette situation.
Missing item, no customer service
I ordered an item intended as a Christmas gift for my friends at the end of November and 3 weeks later I still haven’t received it. I have been given no tracking information. I have contacted customer service 5 days ago (via both options) who are apparently available all week and meant to respond within 24 hours and I have had no response. I think this place is a scam.
19. desember 2025
Anmeldelse skrevet uten oppfordring
Non comprate assolutmante!
Non comprate assolutmante!
Ho fatto un ordine il 28 novembre, dovrebbe metterci massimo 8 giorni ad arrivare. Mi è arrivata un'unica mail una settimana dopo dicendo che si scusavano poiché gli ordini col black friday erano stati tanti e ci sarebbero stati ritardi.
Oggi siamo al 19 dicembre e non ho notizie del mio ordine.
Il servizio clienti è inesistente, ho mandato un sacco di mail e DM senza avere risposta.
L'ordine non so dove sia né se esista. A questo punto posso solo salutare i miei soldi e regali di natale.
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Ciao Arianna,
Ci dispiace sinceramente leggere la tua esperienza e comprendiamo perfettamente la tua frustrazione, soprattutto considerando che l’ordine era destinato ai regali di Natale. Sapere di aver creato questa preoccupazione ci rammarica davvero.
È vero che durante il periodo del Black Friday abbiamo avuto un volume di ordini molto più alto del previsto, ma questo non giustifica la mancanza di aggiornamenti chiari né il fatto che tu non abbia ricevuto risposta ai tuoi messaggi. Per questo ti chiediamo sinceramente scusa.
Il tuo ordine #44040 è attualmente in fase di verifica e viene trattato con priorità. Come gesto di attenzione per la pazienza dimostrata, abbiamo aggiunto un voucher da €20 al tuo account e includeremo un piccolo omaggio nel tuo pacco alla consegna.
Ti chiediamo gentilmente di scriverci direttamente a info@lillysamsterdam.com indicando il numero d’ordine, così possiamo fornirti un aggiornamento immediato e seguirti personalmente fino alla risoluzione.
Apprezziamo davvero l’opportunità di poter rimediare.
Oorbellen besteld - niet geleverd
Oorbellen besteld; vóór black friday, tot op heden 18-12, nog niets ontvangen. Bedrijf reageert niet op e-mail berichten.
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Anko,
Wat vervelend om te horen dat je je oorbellen nog niet hebt ontvangen en dat je geen reactie hebt gekregen op je e-mails. Dat is absoluut niet de service die wij willen bieden, en daarvoor bieden wij onze excuses aan.
Je bestelling #44065 wordt momenteel met prioriteit behandeld en actief opgevolgd. We begrijpen dat de vertraging, zeker rond de Black Friday periode, frustrerend is.
Als dank voor je geduld hebben we een €20 voucher aan je account toegevoegd. Daarnaast zullen we een kleine attentie toevoegen aan je pakket zodra het wordt geleverd.
Wil je ons alsjeblieft een e-mail sturen naar info@lillysamsterdam.com met je ordernummer? Dan zorgen we dat je direct een persoonlijke update ontvangt en dit zorgvuldig wordt opgepakt.
Dank je wel dat je ons de kans geeft dit alsnog goed op te lossen.
Slechte reviews....ze kloppen !
30-11-2025 oorbellen besteld bij Lillys Amsterdam. Tot op heden geen oorbellen ontvangen. Netjes een email gekregen dat het iets langer zou duren door Black Friday, en een email met daarin hoeveel klanten ze 5 sterren gegeven hadden. Niets meer gehoord verder. Had ik maar eerst de reviews gelezen, dan had ik nooit besteld hier. Hoop dat het toch nog in orde komt, maar heb er een hard hoofd in. Zo niet dan laat ik het er niet bij zitten.
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Hester,
Wat vervelend om te lezen dat je je bestelling nog niet hebt ontvangen. We begrijpen heel goed dat dit zorgen oproept, zeker wanneer je daarna weinig verdere updates hebt gekregen.
Rond Black Friday hebben wij inderdaad te maken gehad met onverwachte vertragingen, maar dat neemt niet weg dat jij duidelijkheid hoort te krijgen over je bestelling. Daar bieden wij onze oprechte excuses voor aan.
Je order #44072 wordt momenteel met prioriteit behandeld en actief opgevolgd. Als blijk van waardering voor je geduld hebben we een €20 voucher aan je account toegevoegd. Daarnaast ontvang je bij levering een kleine attentie in je pakket.
We willen dit uiteraard netjes voor je oplossen. Wil je ons een e-mail sturen naar info@lillysamsterdam.com
met je ordernummer? Dan geven we je direct een persoonlijke update en zorgen we dat dit correct wordt afgehandeld.
Dank je wel dat je ons de kans geeft dit recht te zetten.
Avoid their website
I have bought earrings on Lillys Amsterdam, they push for discount and you get a second pair half price, that’s what I did, stupid idea. As in fact you receive only one pair! They say that they will look at your order and check what went wrong, but they never answer at the end
18. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Anne,
We’re truly sorry to read this and would like to clarify the situation transparently.
According to the official tracking from La Poste (tracking number: 6A03608269503), your parcel was marked as delivered on October 28, 2025. The shipment included the full contents of your order as packed and dispatched from our warehouse.
We understand how concerning it must feel if you believe an item is missing. However, we can confirm that the promotion applied to your order and both pairs were processed under the same shipment. If something appears incomplete upon delivery, we always ask customers to contact us directly so we can investigate immediately — including checking packing records and carrier confirmation.
We never intentionally stop responding to customers. If you felt your message went unanswered, we sincerely apologize. That is not the level of service we aim to provide.
Please reach out to us at info@lillysamsterdam.com
with your order number and any photos of what was received. We are more than willing to review this again and ensure everything is properly clarified and resolved.
We take concerns like this seriously and are here to make sure every order is fulfilled as promised.
Items are not delivered
Items are not delivered. Honestly I don't understand the good reviews. Once you order, you receive an order confirmation and then... it's absolutely silent. No follow-ups and zero communication when you try to contact them. I should have trusted the bad reviews and I regret ordering from this company. Please think twice and do not order from them as you will never receive your package.
4. november 2025
Anmeldelse skrevet uten oppfordring
Oorbellen 3 weken geleden besteld
Oorbellen 3 weken geleden besteld, nog steeds niet geleverd. Contact gezocht via e-mail, helaas zonder enig resultaat. Zelfs geen terugkoppeling.
26. november 2025
Anmeldelse skrevet uten oppfordring
Niks ontvangen, geen reactie
Ruim 2,5 week geleden oorbellen besteld en niks ontvangen. Staat levertijd 5 tot 8 dagen. Na ruim 1,5 week 2x gemaild maar krijg geen reactie. Al Staat erbij binnen 24 uur. Geen betrouwbare winkel! :(
Inmiddels bijna 3 maanden later nog steeds niks. Hopelijk maken ze een soort doorstart en komt het alsnog. 🤞
7. november 2025
Anmeldelse skrevet uten oppfordring
de communicatie bij mij gaat niet goed
Op dit moment beoordeel ik de winkel met een 1 ster. Voornamelijk omdat er iets mis is gegaan met de order. Dat kan gebeuren heb via mail en Instagram om een oplossing gevraagd. Maar krijg helaas geen reactie op mijn vragen hoe op te lossen. Dat wekt irritatie want iets fout gaan kan gebeuren maar een reactie op vragen hoe op te lossen is wel het minste wat ik verwacht
16. november 2025
Anmeldelse skrevet uten oppfordring
We didn t receive the earrings No email…
We didn t receive the earrings No email or instagram answer (several times)why we didn t get anything And no money back, yet
Please be careful think they are fraudsters!!
15. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Hilda,
We’re very concerned to read this and we would like to clarify the situation transparently for your order #43952.
According to the tracking information from PostNL (barcode: LR688596670NL), the parcel was returned to sender because the shipping address provided at checkout was marked as incorrect/incomplete by the carrier. When this happens, the delivery cannot be completed and the package is automatically sent back to us.
We completely understand how frustrating it feels not to receive your order — but this was not a case of non-shipment. The order was dispatched on time, and the return was due to the address details provided.
We have also checked our inboxes and social channels carefully. We have not ignored you intentionally, and if any message was missed, we sincerely apologize. That is never our standard.
Please contact us directly at info@lillysamsterdam.com
with your correct shipping details so we can immediately arrange a reshipment or discuss the preferred resolution. Once the returned parcel is received back at our warehouse, we can proceed accordingly.
We take accusations of fraud very seriously, and we want to assure you that we are a legitimate business that fulfills thousands of orders. Situations like incorrect addresses are unfortunate, but they are absolutely resolvable — and we are here to fix this with you.
Extremely delayed order, no resolution and no response
I ordered jewelry from Lily’s Amsterdam on July 21st with a promised delivery time of 5–8 business days. Today it has been over three weeks, and my package is still listed as “in transit” with no clear ETA.
This order was meant to be a birthday gift for my best friend, which I’ve now completely missed. I reached out multiple times — initially I received polite but generic replies, and even an offer of a free item, but since then I’ve had no response at all. My last follow-up has been ignored for over a week.
At this point I have no clarity if my order will ever arrive, and no solution has been provided. For a brand positioning itself as premium, this lack of accountability and customer care is extremely disappointing.
If you are considering ordering, be aware that delivery timelines are unreliable, and communication breaks down quickly when things go wrong.
18. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Johan,
Thank you for taking the time to share your experience. We completely understand how disappointing this situation must have been — especially since the piece was intended as a birthday gift. Missing such an important occasion is never something we take lightly.
After your parcel showed extended delays in transit, we remained in communication with you regarding the whereabouts of the shipment and conducted an investigation with the carrier to determine its status. When it became clear that the original parcel was likely lost in transit, we proceeded with issuing a replacement as a priority.
The replacement shipment was sent via FedEx and has been marked as delivered on August 26, 2025.
Tracking number: 883768692045
We sincerely apologize for the initial delay and for any frustration caused during the process. While carrier-related issues are unfortunately outside of our direct control, communication and resolution are absolutely our responsibility, and we appreciate your patience while we worked to resolve this.
If for any reason the parcel has not reached you personally, or if there is anything further we can assist you with, please contact us directly at info@lillysamsterdam.com
. We are here to ensure everything is fully settled for you.
Adorable
Adorable, delicate jewelry. One item was missing from my order, but customer support responded quickly and efficiently, promptly shipping the missing piece and resolving the issue in no time.
20. juli 2025
Anmeldelse skrevet uten oppfordring
Beautiful jewelry and very easy to put…
Beautiful jewelry and very easy to put in the earrings. They have the sweetest customer service. I had a problem with the lock of a pair and they send me a new one. Recommend this highly! ☀️🌸🩷🙏
3. juni 2025
Anmeldelse skrevet uten oppfordring
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