Laurajamesfurniture Anmeldelser 

I ordered a sideboard to be delivered between 21-23rd July. Ideal as I was on annual leave this week so at home to receive it.

I then receive a most unusual email saying that great news we are moving warehouses and your order will be delayed?! How bizarre? Why is that exciting news for me?

I then called and turns out the item isn’t in stock and they themselves have zero idea when it will be delivered.

Clearly I said I wanted to cancel the order and they said they had submitted a cancellation for approval? Eh? I cancelled it myself on the website.

This company has now tied up my money for two weeks so I am now unable to get a sideboard this week during my annual leave.

Very very sneaky. What they should realise is most customers don’t mind waiting, just don’t lie about it. I’ve got some furniture on order from another company and it will be 12 weeks. It’s not the waiting that’s the issue. It’s the lying to secure an order that’s the issue.

I will most certainly never order from this company again!

There is no query. I’ve cancelled my order and this review is to make other people aware of the way this company operates. On reading other reviews it very much shows I’m not alone with this experience.

I would give zero stars if I could. Ordered the Eaden Rope Conversation Set (garden furniture) and it was delivered following a delay on 7th July. The Fixing Kit, essential for assembling the furniture, was missing from the order. I have called and emailed the customer service team on almost a daily basis for two weeks and still this Fixing Kit has not been despatched to me despite promises that it would be sent 'next day delivery'.
The company doesn't have an official complaints process so my complaint has not even been acknowledged yet, and the review I submitted when asked has not been published leading me to believe that they only publish the good reviews. Really disappointing that we haven't been able to use the furniture in the recent good weather!

I would give zero stars if possible. Ordered furniture, it didnt arrive, message from DPD saying it was delayed and then tracking showed items as returned to depot before any delivery was attempted. Called Laura James, totally uninterested in actually helping. Agreed to re despatch, would not send as express delivery, so another two weeks waiting, only for DPD to then return second delivery to warehouse. Another long call to Laura James, issue was apparently with DPD, not really much use to me... Then wanted me to wait for DPD to return items to Laura James before issuing refund. Do not purchase from this company if you are in Ireland and actually want your furniture delivered. 1 month later and far too long spent chasing and I am back to square one.

****EDIT****

You miss out in your response that the replacement order was also returned by the courier and never reached me ... was i supposed to wait for you to try and third time? and now we are at 23rd of July and still no refund received.

Your nonsense response on here is not good enough. You have all my contact details but have made no effort to contact me directly. You are just posting here to protect your brand but clearly dont actually care about customer service.

Perhaps you could actually help me by getting my refund processed and contacting me...

Review stands. Dont risk it - plenty of better companies who care about their customers and not just sales.

Great to deal with...easy to understand and communicate, quick and efficient

Great service from Laeeq today, very helpful and resolved my issue quickly

Ordered three items. Good quality and quick delivery. Had one issue with an item missing from the order but it was quickly rectified.

Fantastic furniture great quality and straight forward instructions on how to build.

Replacement bed part was apparently sent out on 04/06/2026. Almost a month later and no bed part has arrived. My ottoman makes a loud clunking noise when we get up and down from it. Ottoman very difficult to close. Clearly the bed is faulty and the part was likely never sent out.

Contacted a week ago asking where is the replacement part and have heard nothing back. Will contact Trading Standards and start a chargeback.

I don’t even think this review would grab their attention. Not happy. Avoid.

Awful, Avoid
Very poor experience, so bad I have now requested a full refund and will report back with an update on how they handle this and how quickly they do it.
My order was placed on 18 May with a promised delivery by 17 June. It arrived late, incomplete, and split across multiple deliveries, with items still missing.
Here we are 5 weeks on and there has been no clear communication, no reliable tracking, and no firm delivery date for the remaining products. Customer service was unhelpful and at times unprofessional. Their “marketing department” even called me to ask for a feedback survey to be completed to show how much I enjoying my furniture. It has not even been delivered!!
They took full payment upfront but failed to deliver the service promised.
I’ll share an update on how well they handle my refund request.
Please avoid - I would not recommend.

UPDATE: 8 days later, and still no resolution. Interestingly this business respond on TrustPilot on the next day!... with the standard text they copy and paste to every customer with an issue. With me directly, it took them 3 days before saying a "Customer Service Team Lead" would call and they failed twice in the last 8 days to do that.

NO NOT TAKE THE RISK this company does not deserve your custom.

Waiting over 6 weeks for an order, delivery delayed already, excuses about DHL being busy, wish wed gone somewhere else, incredibly poor systems for a company charging £900 for a table
#766394

Spoke with Carla, inccredibly helpful, polite and a stress free experience.

I bought a lovely looking garden furniture set of 2 chairs and a small table in or around the summer of 2023. I used the chairs around 12 times until October when I put the set into my shed for the cooler, wet months. The following spring, around May 2024, I brought out the set until October 24 after seldom sitting on the chairs in the garden ( around 10 times). Last spring, around May ‘25, I again brought out the set from the shed. After sitting on both chairs for about 3 times the plastic coated wire that was woven around the frames began to snap. On close inspection I noticed little cracks in the entirety of the woven wire on both chairs. Therefore the chairs were beyond repair and the wire could not support any weight. (I weigh just under 11 stones/70kg). I contacted Laura James Furniture to explain how the chairs had not been used much, were protected from the elements and well looked after, only used by myself and my teenage son. Owing to the product being out of the guarantee period and discontinuation of the product; the company offered no compensation whatsoever. Apart from being able to use the little table ( presumably because the wire is underneath glass) and not required to bear any weight at all; I lost around £200 as sadly the chairs were not fit for purpose. I consider the response by this company to be unsatisfactory and I cannot afford to replace the chairs.

Update: I can confirm that this has been satisfactorily resolved now so we got there in the end

Last summer I ordered the Amelia 8 Seater Natural Wood Black Legs Garden Dining Set that came with 8 Hali Natural Chairs at a cost of £1,079.99. I also ordered the Medium Rectangular Garden Furniture Cover recommended for the Amelia & Hali Sets costing £34.99 so a total of £1115 in total. The cover did not fit the table and chairs so I ordered a set of tarpaulin clips to try and improve the fit. When I took the cover off in spring, the surface of the table had peeled - the cover does not protect the furniture from the elements. Laura James sent me a replacement table top in April 2026 which was bent and wonky. I sent them pictures and they have dragged their feet, been uncooperative and not provided any sort of customer service. Currently I am £1115+ down and on the verge of issuing proceedings in the small claims. A nightmare company to deal with and the goods I received were extremely poor quality.

Ordered the Alice ottoman king bed, took a while to come, had to get onto delivery company. Also didn’t arrive with the fabric underlayer which was annoying. Bed took about 3 hrs with two people. Instructions aren’t great.

Non-existent customer service. I ordered outside furniture and after reading some awful reviews about the poor quality and assembly of the items I emailed to advise that I was cancelling the order (one hour later) - no response or reply from the company. Then another email to say the product was on its way and I would hear from the courier company in 24-48 hours. Again another email to advise the goods would not be accepted since cancelled. Still no reply and no contact from delivery company (past the 48 hours). Will now raise a charge back with my credit card company and refuse to accept delivery if it ever turns up. Very poor experience based on non engagement from the company - not surprised based on the reviews.
Usual - asked by company to provide my details and order number which I did by return and NO contact from the company - equally for Irish customers no Irish contact telephone number and online help - no response either. The message is clear here AVOID, AVOID, AVOID.

The rad cover came quicker than expected and is really lovely. I would recommend this company.

Absolutely great communication and after ringing my order arrived within two days when they contacted the delivery company im very very pleased with how everything went women who rang me was so lovely and communicated so well with me 5* from me thanks so much

I had ordered a couple of upholstered dining chairs to match six I had already from Laura James. They arrived and I was very pleased with them. However, the colour of the legs was not what I had ordered. I contacted LJ and have been dealing with customer service advisor, Zayaan. She has been so helpful and organised for two sets of correct legs to bent to me. Unfortunately, the wrapping on the legs had been done incorrectly and when they arrived, they were exactly the same as the ones we already had. Another email to Zayaan, who apologised for the error (not hers) and has now re-ordered the correct colour wood legs. I cannot fault in any way how Zayaan has dealt with me. She has always appeared pleasant and courteous and is an excellent representative of Laura James. Thank you very much Zayaan.

A follow on from the last review, the company sent me the slaths without my knowledge. I never asked for or agreed to them. They told me on numerous occasions they would send a courier to collect them and today they have asked would I dispose of them. They say they have rung you when they haven’t, I respond to emails and they take days to respond back. The service is appalling. At this stage I don’t want anything to do
with this company just to take back the very large package that is sitting in my hall way.
Poor quality good but worse customer service.