Laurajamesfurniture Anmeldelser 

I’ve placed the order with Laura James on 16/08/26. Delivery was to begin with between 23-28 August. Day came and went, date been changed to start of September, then middle of September, then the end of September and then my patience has run out. I’ve called to find out that part of my delivery has been scanned with delivery company and other part is still…missing. To this I’ve decided to cancel the whole order. It’s poor customer service, no updates, had one message that delivery will be soon only to find out that half is still missing. Nobody has communicated this with me, no emails or updates. I’ll definitely not be placing order again.

TICKET NUMBER 718023. Despite waiting nearly 12 weeks and customer service telling us they have tried to contact us, there is still no response to our emails and still no show of products we have paid for in full. WE WANT TO CANCEL THIS ORDER WITH A FULL REFUND. I am sending it via TP as this is the only way you will respond to us. Please cancel and confirm when our money will be paid back.

Terrible experience and not yet reimbursed for a faulty shoe cabinets which was asked from day one to be returned due to instability
Customer care asked me to buy stabilisers myself from Amazon and when i refused they offered to refund 20€ of 120€ worth item
Not recommended at all
I will keep posting till this is resolved

Quick, polite and accurate updates from customer service throughout order. Good follow up from customer service agent. Products were good quality

One box turned up, dumped in the garden, labelled "1 of 1". I opened it expecting to assemble a sideboard and found half the parts missing. No note, no explanation, no indication anything further was coming. The packaging stated the delivery was complete. It was not.

The 2-door sideboard has never arrived. There has been no update on it whatsoever.

I raised a formal complaint on 21 September, ticket #757463. A week later I have been given no complaint reference, no named contact, and no delivery date for either item. The only reply I received confirmed that Laura James's own fulfilment team had not bothered to respond to their own customer service department. If your internal teams will not answer each other, customers have no chance.

I have had to chase at every stage. Nothing has been volunteered, nothing has been resolved, and nobody has taken ownership.

Half a sideboard in the garden, one item that does not exist, three weeks of silence, and a complaints process that has produced nothing. Avoid.

UPDATE, 8 October.

Zayaan replied here on 29 September saying a member of the team would be in touch. Byron Wessels, Customer Service Team Leader, then confirmed the same day that he would personally oversee the case and provide updates until both items were delivered.

The 3-door sideboard arrived on 2 October and was complete. The 2-door sideboard, ordered at the same time, has still not arrived.

On 5 October a third advisor told me the replacement items had been successfully delivered. That was incorrect. I corrected it the same day and have had no reply from anyone since.

That is four people, two incorrect updates, and still no delivery date. I have given a final deadline of 9 October before cancelling the outstanding item and requesting a refund.

Interesting that having read other reviews stating delays with delivery, I placed an order and the expected delivery date was 23-25 September, however that time has now passed and no delivery confirmed. When I checked the order status it says they have ‘changed warehouses’ and it’s now due 1-8 October. I don’t receive any email updates to advise me of this . Not a good first impression.

I put in my complaint two weeks ago about the aria sofa set as leg sheared off the chair and one of the sofa is ready to break.
So far I have received a extremely poor customer service and when requesting to speak to a senior manager just get fobbed off by another customer service team advisor.
I would not wish this customer service on anyone. Poor show Laura James!!

Numerous shipping delays to my order, when it finally arrived the box contained incorrect parts. Customer service sent out new parts, these also wrong, they then said actually they didn’t have the parts and would send out a new set completely which took another 6 weeks. The service was slow throughout, I had to chase a lot. An item which should have been received in May was finally built and in my house by September!
This is actually the second thing purchased from Laura James, the first arrived badly damaged and again took along to rectify, I really wouldn’t recommend at all.

There website is about pissing people off they think if something is out of stock it should t be listed as out of stock do they can sit back and laugh when the customers order hasn’t been sent out and it’s nearly 10 days since orderd

Spent over £5k with this company previously! Nice furniture but delivery and customer service is terrible!

Ordered 20th July and still don’t have the furniture. Some did arrive 2 months later than it’s promised 2-4 day delivery but the drawers don’t fit. There customer service generally reply every 5 days to emails infuriating when you have part built furniture and they are getting advice from their own team.

Negative stars if I could, have had an awful experience with this company and their customer service. Ordered a console table, originally to be delivered within about 10 days (UK to IRE) but delay after delay occured and the item wasn't ready for delivery until over a month later. Imagine my surprise when then, the item cannot be delivered unless I pay additional customs fees of almost 50€. The website ASSURES there are no customs fees or additional delivery fees on each product. I reached out to customer service who, eventually, came to the conclusion a week later that although this was incorrect there was nothing they could do and I had to pay the custom fee for the item to be delivered, and they would subsequently refund the customs amount I paid. This was ridiculous I thought, but after waiting 5-6 weeks at this point for the product, I just wanted it to arrive as I really needed it in my house and had no time to source an alternative and go about cancelling this order and getting refunded. So after coughing up another 50€ odd, which is a substantial portion of what the item cost in the first place, the item was delivered. I then responded to Laura James via my ticket and it's been about 10 days now with radio silence while I wait for the customs refund they promised me. Absolutely ridiculous and I will never buy from here again and recommend everyone else to spend their money and time elsewhere. For reference the ticket ID is Ticket #739380.

-update 29/09/26: changing from 1 to 3 stars in response to customer service responses and resolutions that later came that were satisfactory; missing 2 stars for the overall delayed, confusing and frustrating process of purchasing

Order delayed for weeks. When it arrived I was shocked. The gold tea lights were brassy orange colour. Looked cheap. Pure junk. Would not have them in my house. I had to pay to have them delivered and now they want me to pay postage to send them back. Have emailed 7 times.

Finally spoke to someone today called Tracey. She was extremely helpful and has arranged for a pick up. I expect to have my postage costs refunded too as the product did not look anything like the image online.

I had to phone again this morning to get my refund. Finally, it has been processed.
The product was rubbish but customer service team pleasant if not very efficient. Eventually got an efficient man on the phone today. Did the job without any hassle. Learn from him!

Delivery time keeps changing due to "shipping delays". It now tracks that DPD are returning my order back to Laura James. No one available to contact about my order during their stated contact hours.

Update: It's been almost 3 weeks since my initial review and still nothing confirmed. I got an instant reply after my review to which I responded to by asking a question and have been ignored since.

Their response to this review makes it seem like they followed through me with me which is untrue. I am still awaiting confirmation on what is happening with my money.

I have began a chargeback with my bank as this is the only way for me to get my money back.

I had a very positive customer service experience in correcting my order. Joshua Benjamin dealt promptly with the error and i received my order within 2 days

Three weeks later and still no order

Extremely disappointing experience. It is now three weeks since I placed my order and two and a half weeks beyond the original estimated delivery timeframe, yet I still have no item or confirmed delivery date.

There have been ongoing issues with DHL, including tracking not updating for several days and an internal search being carried out for the parcel. Delivery has now been indicated on three separate occasions but has failed to materialise. Most recently, DHL confirmed the parcel was out for delivery with a specific one-hour window, only for it not to arrive and the tracking to revert back to the delivery depot.

Customer service have been polite and engaging and have chased DHL, which I appreciate, but three weeks later there is still no resolution.

Most frustratingly, the item continues to be advertised online as in stock and available for delivery within days, while my existing order remains unresolved.

After three weeks, repeated failed delivery expectations and considerable inconvenience, this has been an extremely poor experience.

Update: delivery has finally been made and the item (a mirror) is smashed to bits! Customer services have been contacted again for a resolution. Hopefully one that doesn't take another three weeks!

word of advice DO NOT buy the Amelia whitewash oval extending dining table. We originally bought this in April and it was delivered in May. The first issue was that 1 of the chairs was damaged. This issue was resolved and we were sent another chair however the chairs are quite flimsy and not very sturdy. Since having the table from May there are numerous marks all over. I am really disappointed as I brought this to attention of Laura James as this should not happen the table should be of good quality and treated for the purpose of its use. The table is of very poor quality and if I had the opportunity to of seen this table in person I would not have bought it. The photo is quite misleading and its looks quite expensive, basically getting your moneys worth however this is not the case and it’s definitely not worth over the 1,200 euro I paid for it. I am absolutely disgusted with Laura James and their response and will not be buying anything from them in the future.

Product quality is very poor. The legs were always a bit cocked but as time went on they got worse. A white substance constantly leaked out of the chairs onto black legs. The cushions faded from glancing the sun. The adjustable leg height screws broke on several chairs. Bolts randomly fell out.

Took 2 months, multiple emails, multiple calls to try and get them returned. Issues and obstacles along the way. Call centre in South Africa dont care and have attitude everytime.

Pay extra, buy local.

Hi Zayaan, I have send the information yesterday and just now again, could you please provide more information?

Bad customer service and no ordered delivery. Dear Milissa, I have shared the details, but I can’t reply to your message, could you please provide an update?

I ordered two items at the beginning of August and it was supposed to be delivered 2 weeks ago and still hasn’t arrived. s. I have reached out the customer services but it has been useless. They told me they delivered one of the packages but it seems they delivered to the wrong address, the agent hasn’t responded my emails in more than 24 hours so I’ve been left in the dark. I won’t recommend this service/company at all

2* because of the potential
Dear God

This is my second order with Laura James, the first was a shipping nightmare and after near two weeks I finally got my chest of drawers, but it was horrific. I struggled to get any meaningful updates from Laura James customer service beyond ‘well ask DHL’, the missing boxes just ‘turned up’
And then… their customer service team phoned me asking if I was happy with the product, and if so, could I remove the negative review!!

This time - guess what…!
Two bedside tables, two chests of drawers… 4 boxes (I guessed one for each product, as it said on the box) received a week after ordered… I build the two bedside tables - all fine.
Chest of drawers - completely unpacked both boxes to find… there should have been two more - I only have the frames, no actual drawers.
Laura James’ response - DHL may have the items… we have to wait til next week to find out. I asked why they couldn’t ship the missing on a next day - they wouldn’t.

Now arranged for a return of all x4 boxes (they can have the fully assembled bedside tables… I’m that stubborn)

Honestly - the prices are great, hence 2*
But customer service and attention to detail is beyond a joke - you really do get what you pay for, pure incompetence and lack of care

AVOID.