Laurajamesfurniture Anmeldelser 

Svar fra Laurajamesfurniture

Oppdatert: 18. sep. 2026

Good morning,

Thank you for your review and for taking the time to provide an update.

We are sorry to hear about the issues you initially experienced with your order and the difficulty you had contacting our customer service team.

To help us investigate and resolve the matter as quickly as possible, we had reached out to request further information, including your order number and contact details. However, we did not receive a response, which meant we were unable to investigate the issue further at that stage.

That said, we are pleased to see from your update that you received a replacement chair, that it arrived without defects, and that you were able to assemble it successfully. We're also delighted to hear that Rushdah was able to assist you and provide a positive customer service experience.

Thank you for acknowledging the resolution, and we appreciate your feedback regarding the phone service. We will ensure this is passed on to the relevant team for review.

We hope you enjoy your chairs for many years to come.

Kind regards
Milissa Jansen
Customer Service Advisor

Svar fra Laurajamesfurniture

Oppdatert: 25. sep. 2026

Good morning, Bill,

Thank you for taking the time to share your feedback.

I am sorry for the delays and confusion you initially experienced with your order. I completely understand how concerning it was to believe that your order could not be located after payment had been taken, particularly after waiting longer than expected for delivery.

Following our investigation, we were able to locate your order, confirm that it remained active within our system, and provide updates regarding the delay. Once dispatched, the order was handed to our delivery partner and I was pleased to confirm this with you directly.

I am also delighted to see that you subsequently confirmed that your sofa bed was successfully delivered and that you were happy to proceed with the order once the situation had been clarified.

While I appreciate that the delays were frustrating, thank you for your patience and understanding while we worked to resolve the matter. We hope you are now enjoying your new sofa bed.

Kind regards
Milissa Jansen
Customer Service Advisor

Svar fra Laurajamesfurniture

Oppdatert: 28. sep. 2026

Hi Sonya,

We’re sorry to hear about your experience and understand your frustration with the delays and communication regarding your order.

Your order was placed in March 2026, and we acknowledge that the delivery timeframe changed significantly. We also recognise that you had difficulty getting timely updates, and we apologise for the inconvenience this caused.

We’re pleased that we were able to speak with you directly and clarify the situation. When the Sasha chairs were eventually received, you raised concerns about their quality and provided photographs. Following this, we agreed to cancel the remainder of your order and issued a full refund of €1,269.94.

We also confirmed that you could dispose of the Sasha chairs, so no collection was required. You confirmed that you were happy with this resolution and that you would dispose of the chairs.

We sincerely apologise that your overall experience did not meet the standard we aim to provide. We appreciate your patience throughout the process and are pleased that the matter has now been resolved with a full refund.

Kind regards,
Zayaan

Svar fra Laurajamesfurniture

Oppdatert: 9. sep. 2026

Good morning, Louis,

Thank you for your review.

We are sorry to hear about your experience and appreciate you bringing your concerns to our attention.

Following your original review, we requested additional information so that we could locate your order and investigate the issues you have raised. Unfortunately, we have not received a response to that request. As no order number or identifiable account details were included in the review, we have been unable to locate your order within our system and are therefore unable to investigate the matter further at this stage.

Kind regards
Milissa Jansen
Customer Service Advisor

Svar fra Laurajamesfurniture

2. sep. 2026

Good morning, Meixia

Thank you for taking the time to leave your review.

I can confirm that your query is currently being reviewed by our management team.

Once all findings have been completed and the best resolution has been determined, a manager will reach out to you directly.

In the meantime, should you have any further questions or concerns, please do not hesitate to get in touch we are here to assist you.

Thank you again for your patience and understanding.

Kind regards
Milissa Jansen
Customer Service Advisor

Svar fra Laurajamesfurniture

Oppdatert: 7. sep. 2026

Good morning, Cleyland

Thank you for taking the time to leave your review.

I can confirm that your query is currently being reviewed by our management team.

Once all findings have been completed and the best resolution has been determined, a manager will reach out to you directly.

In the meantime, should you have any further questions or concerns, please do not hesitate to get in touch we are here to assist you.

Thank you again for your patience and understanding.

Kind regards
Milissa Jansen
Customer Service Advisor

Svar fra Laurajamesfurniture

Oppdatert: 28. aug. 2026

Good morning, Mark


Thank you for taking the time to leave your review.

I can confirm that your query is currently being reviewed by our management team.

Once all findings have been completed and the best resolution has been determined, a manager will reach out to you directly.

In the meantime, should you have any further questions or concerns, please do not hesitate to get in touch we are here to assist you.

Thank you again for your patience and understanding.


Kind regards
Milissa Jansen
Customer Service Advisor

Svar fra Laurajamesfurniture

26. aug. 2026

Good morning, Michelle

Thank you for taking the time to leave your review.

I can confirm that your query is currently being reviewed by our management team.

Once all findings have been completed and the best resolution has been determined, a manager will reach out to you directly.

In the meantime, should you have any further questions or concerns, please do not hesitate to get in touch we are here to assist you.

Thank you again for your patience and understanding.

Kind regards
Milissa Jansen
Customer Service Advisor

Svar fra Laurajamesfurniture

Oppdatert: 31. aug. 2026

Good morning, Helen

Thank you for taking the time to leave your review.

Firstly, I would like to sincerely apologise for the delays and the lack of communication you experienced. I completely understand how disappointing this must have been, especially as your order was intended for a surprise room renovation and did not arrive within the expected timeframe.

Having reviewed your case, I can confirm that one of the items on your order was unavailable, which prevented the order from being dispatched in full. We did offer to split the order and send the available items separately; however, we appreciate that you needed both items together and were seeking a clear delivery timeframe before proceeding.

I am also sorry that you did not receive the timely responses you expected after submitting further enquiries and your cancellation request. This was not the level of service we aim to provide.

Following your request, your order was cancelled and a full refund was processed. You were advised that the funds may take up to 7 working days to appear in your account, depending on your payment provider.

We regret that we were unable to fulfil your order in time for your renovation project and appreciate your honest feedback. Your comments regarding communication and response times have been shared with the relevant teams as part of our ongoing improvements.



Kind regards
Milissa Jansen
Customer Service Advisor

Svar fra Laurajamesfurniture

20. aug. 2026

Good morning, Eamonn

Thank you for taking the time to leave your review.

I can confirm that your query is currently being reviewed by our management team.

Once all findings have been completed and the best resolution has been determined, a manager will reach out to you directly.

In the meantime, should you have any further questions or concerns, please do not hesitate to get in touch we are here to assist you.

Thank you again for your patience and understanding.

Kind regards
Milissa Jansen
Customer Service Advisor

Svar fra Laurajamesfurniture

Oppdatert: 7. aug. 2026

Good morning, Rob

Thank you for taking the time to share your feedback. We are sincerely sorry for the experience you had with your order and the frustration caused throughout the process.

Having reviewed your case, we fully understand why you were disappointed. Your Rowan 4-Seater Wooden Chaise Garden Corner Sofa Set was originally scheduled for delivery between 1-3 June 2026, however the order arrived significantly later than expected and was delivered in multiple consignments. When the deliveries did arrive, you discovered that key components required to complete the furniture were missing, leaving you unable to assemble and use the product as intended.

We acknowledge that throughout the following weeks you repeatedly contacted us seeking updates regarding the missing parts, assembly concerns, and delivery delays. We also recognise that the information provided regarding the outstanding components was at times confusing and that several promised updates and callbacks were not delivered when expected. We appreciate how this eroded your confidence in our ability to resolve the issue.

We understand that the furniture had been purchased for a specific occasion and that, by the time replacement parts were being discussed, the prolonged delays meant the order no longer served its intended purpose. We also acknowledge your dissatisfaction with the initial goodwill gestures offered, which you felt did not fairly reflect the extent of the inconvenience experienced.

Following a full management review, we accepted your request to reject the goods and arranged the collection of the furniture. We can confirm that:

Collection of the delivered items was successfully completed.
Your request for a full refund was approved.
A full refund was processed,

The refund was issued to your original payment method.

We recognise that this resolution came only after a prolonged period of delays, missing components, repeated follow-ups, and considerable inconvenience.

For that, we would like to offer our sincere apologies.

Thank you for bringing these concerns to our attention and allowing us the opportunity to review the matter.

Kind regards
Milissa Jansen
Customer Service Advisor

Svar fra Laurajamesfurniture

Oppdatert: 7. sep. 2026

Good morning,

Thank you for taking the time to share your feedback.

Firstly, I would like to sincerely apologize for the delays, the communication issues, and the problems you experienced with your order. We completely understand your frustration, particularly as the items were advertised as in stock and available for immediate dispatch at the time of purchase.

Having reviewed your case, I can see that your order experienced significant delays due to warehouse relocation and stock transfers, which resulted in the order being split and delivered over an extended period. I appreciate that this fell well below the level of service you expected and deserved.

I can also confirm that following delivery, you reported issues with the condition and functionality of several items, including the damaged Jade Sideboards, the faulty Ottoman Bed gas struts, and the Console Table drawer. We received and reviewed the photos and videos you supplied and have since worked with you to agree on a resolution.

As agreed, a refund for the damaged sideboards and a £30 partial refund for the console table were approved, and a total refund of £829.98 was processed on 25 August. In addition, replacement gas struts for the bed were arranged to resolve the issue with the ottoman storage mechanism.

We fully acknowledge the inconvenience caused by the delays, the quality concerns, and the amount of time you have had to spend chasing updates. Your feedback has been shared internally, as experiences such as yours help us identify where improvements are needed in both our delivery communications and order fulfilment processes.

Once again, please accept our sincere apologies for the disappointment caused, and thank you for your patience while we worked towards a resolution.

Kind regards
Milissa Jansen
Customer Service Advisor

Svar fra Laurajamesfurniture

Oppdatert: 25. aug. 2026

Good day Rhodri,

Thank you for taking the time to leave a review.

We're sorry to hear that your delivery experience did not meet expectations. After reviewing your order, we can see that the shipment was delayed due to issues within DHL's network and was ultimately delivered in multiple separate consignments rather than as a complete delivery.

We completely understand how frustrating this was, particularly given the limited communication from the courier and the need for repeated follow-up to establish the whereabouts of the remaining parcels. We appreciate that this caused unnecessary inconvenience and concern while you were waiting for your order.

That said, we're pleased that our Customer Care team was able to assist by liaising directly with DHL, providing updates, and helping to ensure the outstanding parcels were delivered. We are also delighted to hear that once received, the table and chairs were assembled successfully and that you were pleased with the finished product.

Thank you as well for recognising that the issues experienced were primarily related to the courier's service rather than the product itself.

Your feedback regarding DHL's communication and handling of the delivery has been noted and will be shared internally as part of our ongoing review of delivery performance.

We appreciate your patience throughout the process and are pleased that the matter was ultimately resolved to your satisfaction.


Kind regards
Milissa Jansen
Customer Service Advisor