Delivered very quickly. Unfortunately I ordered the wrong size - totally my fault. Customer service were very helpful - I took it to the Huboo courier rather than posting - and the return and refun... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
After ordering a really beautiful blanket, The transport company made some mistakes and returned the blanket tot Laipace Without any questions. The Laipaca team picked this up and sent me en new blank... Vis mer
Selskapet har svart
It is a pretty blanket/throw, but apart from dropping fluff (which I’m not bothered about) it has formed what I can only describe as little dreadlocks - presumably it is equivalent to pilling. This ha... Vis mer
Selskapet har svart
Well I can honestly say that at 57 years of age I have done many purchases of goods. Both for Business and pleasure. Laipaca has been probably the best company I have ever dealt with. Magnificent... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Laipaca specializes in high-quality, handcrafted ponchos and blankets made from natural alpaca and llama wool. Directly sourced from Ecuador, our products embody the rich heritage and skill of generational artisan families. As a Fair Trade business, we are committed to supporting these communities, ensuring that every purchase contributes to their sustainability and prosperity. With our rapid 1-2 days UK delivery, experience the warmth and luxury of our exquisite collection at your doorstep. Explore our Trustpilot reviews to see why customers love our ethical, beautiful, and durable wool products.
Kontaktopplysninger
128 City Road, EC1V 2NX, London, Storbritannia
- info@laipaca.com
- laipaca.com
4,6
Enestående
104 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very happy with my blankets
Very happy with my blankets. Soft and warm. Feels nice with the natural feel of the wool. Much better than a nylon blanket.
22. juni 2026
Svar fra Laipaca: Handcrafted Alpaca Finery
Thank you!
Great customer service
Delivered very quickly. Unfortunately I ordered the wrong size - totally my fault. Customer service were very helpful - I took it to the Huboo courier rather than posting - and the return and refund processed immediately. Can't really comment on the blankets but rest assured you are dealing with decent people if you need a return.
12. juni 2026
Svar fra Laipaca: Handcrafted Alpaca Finery
Thank you!
Svar fra Laipaca: Handcrafted Alpaca Finery
Hartelijk dank! Fijn om te horen dat u tevreden bent. Veel plezier met uw alpacadeken! 😊
100% Service ans Quality
After ordering a really beautiful blanket, The transport company made some mistakes and returned the blanket tot Laipace Without any questions. The Laipaca team picked this up and sent me en new blanket even before they recieved the first one back. A very good service. This service you cannot find al lot anymore. But With the Laipaca company you can
1. juni 2026
Svar fra Laipaca: Handcrafted Alpaca Finery
Thank you!
Svar fra Laipaca: Handcrafted Alpaca Finery
Thank you!
High quality product
High quality product. I am very pleased to have bought it. Service from laipaca was excellent and I would use them again.
22. april 2026
Svar fra Laipaca: Handcrafted Alpaca Finery
Thank you very much!
Svar fra Laipaca: Handcrafted Alpaca Finery
Thank you!
Everything is positive about this stuff!
Their rapid delivery is impressive and the blanket is great. Be careful when deciding the size. The larger ones are suitable for chair covers and the smaller ones are good for cover in a cool room
20. mars 2026
Svar fra Laipaca: Handcrafted Alpaca Finery
Thank you!
Svar fra Laipaca: Handcrafted Alpaca Finery
Thank you!
Great service fantastic product
11. mars 2026
Svar fra Laipaca: Handcrafted Alpaca Finery
Thank you very much!
Laipaca blankets - great product
I can only recommend you check these guys out. I was very impressed with the product which had a slight issue and once emailed, same day response, issue addressed and offered some money off. Great customer service from a friendly team.
28. februar 2026
Svar fra Laipaca: Handcrafted Alpaca Finery
Thank you very much!
Alpaca poncho
Product delivered on time and to correct place. Product was as described on website.
28. februar 2026
Svar fra Laipaca: Handcrafted Alpaca Finery
Thank you very much!
Svar fra Laipaca: Handcrafted Alpaca Finery
Thank you very much!
The blanket was sent to me very quickly quickly…
The blanket was sent to me very quickly after I had place the order.
The quality of the blanket is very good also the colourway and design is good.
16. februar 2026
Svar fra Laipaca: Handcrafted Alpaca Finery
Thank you!
Fantastic product
Fantastic product. Fantastic service.
It’s lightweight and warm and beautiful.
Great present for all age groups.
6. februar 2026
Svar fra Laipaca: Handcrafted Alpaca Finery
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with both the blanket and the service. Lightweight warmth is exactly what makes alpaca so special — and we’re so glad it makes a perfect gift for all ages.
Svar fra Laipaca: Handcrafted Alpaca Finery
Thank you for your kind review!
We bought a beautiful scalf for my…
We bought a beautiful scalf for my daughter’s 21st. Ordered really easily and recieved very quickly. Excellent service. My daughter loved it
16. januar 2026
Svar fra Laipaca: Handcrafted Alpaca Finery
Thank you for your review!
A bad buy
It is a pretty blanket/throw, but apart from dropping fluff (which I’m not bothered about) it has formed what I can only describe as little dreadlocks - presumably it is equivalent to pilling. This had happened very quickly - only a month or two. It already looks pretty awful. Initially I was disconcerted by how very thin it is - I don’t think that matters though, it’s just different to wool or fleece. It’s how poorly it’s worn that means I wouldn’t get one again.
30. desember 2025
Svar fra Laipaca: Handcrafted Alpaca Finery
Thank you for taking the time to share such detailed feedback — we really appreciate it.
Alpaca fibre is quite different from sheep’s wool or fleece, and its lightness is actually one of its key natural qualities. Alpaca blankets are designed to provide warmth without bulk, which can feel unfamiliar at first if you’re used to heavier textiles.
Regarding the pilling you mentioned: alpaca fibres are very fine and smooth, and during the first period of use it’s normal for some loose fibres to surface, especially with friction. This doesn’t affect the structure or warmth of the blanket and typically stabilises over time. Gentle care, such as light brushing or careful removal of surface fibres, usually keeps the blanket looking its best for many years.
We’re genuinely sorry that your experience didn’t meet your expectations. Your feedback is valuable to us and helps us improve both how we present our products and how we guide customers on what to expect from natural alpaca fibre.
Quick Delivery and a very well made…
Quick Delivery and a very well made blanket that has some amazing warmth.
30. desember 2025
Svar fra Laipaca: Handcrafted Alpaca Finery
Thank you very much!
Very poor quality.
Very poor quality.
Excessive pilling .
Not to mention that I nearly returned it because of colour scheme.
Not worth the money I paid.
8. desember 2025
Svar fra Laipaca: Handcrafted Alpaca Finery
Thank you for sharing your feedback — we’re sorry to hear that the blanket didn’t meet your expectations.
Alpaca is a natural fibre, and some light pilling can occur, particularly at the beginning of use. This is a known characteristic of natural wool fibres and usually settles with time and gentle care.
We understand that colour and texture are very personal, and what feels right for one person may not for another. Your comments are appreciated and are taken seriously, as they help us review both product presentation and customer expectations.
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