Laifen  Anmeldelser 471

Commande d’un rasoir et d’un sèche cheveux le top je suis très satisfaite et étonnée des avis précédent c’est pour cela que je laisse mon avis sur mon expérience
Envoie rapide, mon mari adore son rasoir très pratique léger pour ses déplacements et rasage parfait.
Le sèche cheveux est très léger
Séchage rapide
Merci ce sont de beau produits design parfait

The dryer is lightweight, quiet and dries with moderate hot heat, which doesn't damage my hair. I am very pleased with the drying time as well.

I have never experienced such great customer service. I bought a hairdryer under two years ago and it stopped working. I contacted customer service who answered immediately. They replaced the hairdryer. Outstanding communication.

Editing to add: Laifen reached out to me and apologized. They also sent me the diffuser I wanted and offered a free toothbrush. I appreciate the follow up. Changing my one star to 3 because they cared enough to reach out directly. But I’m still keeping my original review below because that’s how I got here.

They must train customer service to never admit the customer is right because I have been gaslit for over a week. I initially contacted Laifen because I bought the SE dryer because it’s supposedly so quiet but when you use the diffuser it's extremely loud. I asked if the diffuser for the Swift was quieter than the SE and was told they come with the same diffuser which is not true. I did my research, the diffusers are different. When I told them it was a different diffuser I was then told that there were two, an old one and a new one. I was then told that the NEW one was quieter "and has perforated metal inside which can make it quieter". Great, that's the one I want! The NEW one. I send pics of mine that DOES NOT have the perforated metal inside. They respond that I have the new one, what I want is the OLD one. NOPE, I then send pics (again) of my diffuser with NO perforated metal inside. To which I get the same response, that I have the new one. And the new one is the one with the perforated metal inside. OMG. This goes on for over a week. I don't know if I emailing a robot or a human, but the emails contradict themselves over and over. Even when I quote the rep back to herself, she continues to gaslight! "The new one is has the perforated metal inside." Me: GREAT, I want the new one! Her: You have the new one, I will send you the old one. OMG!!!!! I feel like I am going insane. So at this point I have NO CLUE what they are sending me...I have stated repeatedly I want the one with the perforated metal. THAT'S ALL I WANT!! But the insanity just keeps on going. I even called them THREE TIMES and told them what was happening and the CS reps on the phone have no clue. They don't seem to know their products AT ALL. Is the goal to drive your customer so crazy that she just gives up? Because MISSION ACCOMPLISHED!

It’s been over 4 days I placed an order for SE hair dryer through Laifen India website. I’ve gotten no information expect your order is confirmed mail, no customer care picks up the call and there’s no revert to emails ad. well.The worst service ever!
I needed the hair dryer to be delivered fo my partner’s birthday but the experience in India has been completely unprofessional.
Please refrain from buying Laifen products and save your money y’all.

Nonostante le rassicurazioni fornite dal servizio clienti sulla gestione del mancato arrivo del mio ordine, sono costretto a fare una nuova recensione.
Dal 7/12 il pacco non è mai arrivato, ho chiesto la bolla di scarico che è risultata non firmata e da allora aspetto una soluzione e/o la restituzione dei miei soldi.
Non risponde più nessuno, se il problema non viene risolto entro la fine del mese andrò a sporgere denuncia per truffa e continuerò a raccontare quanto accaduto.

Attendo contatto (anche telefonico)

My Laifen hair dryer suddenly stopped working without any warning or damage, which already raises serious concerns about product quality.

Despite still being under warranty, Laifen refused to honor it because I originally bought the product in Denmark and now live in Germany.

I placed a new order on 10.11.25, and from that point on there, the nightmare started:

There was no proactive communication whatsoever from Laifen about the whereabouts of the hairdryer. I had to contact Laifen multiple times just to get updates. They repeatedly told me the blue color I ordered would be available “next week,” which turned out to be untrue. After weeks of delays, I called them out on their lies and they offered a white hairdryer instead - after reluctantly accepting it, the same thing happened again: silence, no updates, delays, until they much later claimed that also white is out of stock.

Two months later:
after continuous follow-ups from my side, they said my desired color had finally shipped. The product finally arrived - in white, not blue.

After endless delays, misinformation, and zero accountability, I now have a product shipped to my home that I never wanted. And I’m now expected to spend even more time returning a product I never wanted.

What a time kill. Wish I had never ordered there.

It started with bad quality (I should’ve known there), and it ended with wasted time and even worse customer service. I do not recommend Laifen.

Edit: Despite commenting here on my review (very quickly), I want to inform everyone here that Laifen’s customer support never reached out to me with a solution. Just saying.

I bought the laifen switch 1 year ago and after 6 months they had to send a new one because the heat stopped working now I just returned that one for the same reason. When I received the new one today it only had cold air. DO NOT BUY . UPDATE they sent a brand new one we will see how long this works

Their customer service is poor. The fedex driver left the box 1/4 mile from my porch in the pouring rain. When I went out to get it it was gone. I tried filing a claim with fedex. They said Laifen has to file the claim. Any other claim I have had I was able to file directly but not with laifen’s product. I have been trying to get then to refund me for 10 days. All they keep saying is they are investigating. All the while they cashed my $105. I can’t talk to fedex. I can’t talk to them about a refund because they say they are “investigating”. Just frustrating!!!

Commande passée le 19 novembre et à ce jour toujours rien reçu. Le suivi a indiqué successivement « en route », puis « en cours de préparation », puis de nouveau « en route » avant de disparaître sans aucune explication. Aucune information claire sur l’état réel de la commande.
J’ai ouvert un litige PayPal pour « objet non reçu », le vendeur a été informé mais n’a jamais pris la peine de répondre à mes messages ni de proposer une solution. Ce manque total de communication et de sérieux est inacceptable.
Au vu de cette expérience (commande payée, suivi fantaisiste, absence de livraison et de service client), je ne recommande absolument pas ce site et déconseille d’y passer commande.

Modification : aprés réclamation je viens de recevoir le remboursement de cette commande. Je ne testerai malheureusement pas ce sèche cheveux.

Jag köpte min första Laifen tandborste för tre år sedan och den fungerar som ny idag. Jag har även köpt tandborstar till min fru och dotter och vi är väldigt nöjda.

Min frus gick sönder efter 1,5 år och de ha hade en fantastisk kundtjänst som guidade oss igenom processen så hon nu har en fungerande ny borste.

Fick även deras nya rakapparat i julklapp och allt från unboxing till design till själva rakningen har varit över förväntan.

Riktigt bra!

This dryer is powerful and dries my hair so much faster than others I’ve tried. I have wavy hair and use the diffuser and heat cycle setting so it doesn’t get too hot.

Mein Laifen
Föhn war nach wenigen Monaten defekt. Der Motor funktionierte nicht mehr, und der Föhn ließ sich nicht mehr einschalten. Der Kundenservice war zwar gut erreichbar, ich warte jetzt aber seit mehreren Wochen auf einen neuen Föhn. Nach Angaben des Kundenservice ist der Föhn derzeit nicht lieferbar. Das war definitiv meine letzte Bestellung bei diesem Unternehmen!

Je regrette de ne pas avoir lu vos avis avant :/ je commande le 20/11 c'est un cadeau de Noël je pense avoir anticiper suffisamment et je suis patiente aussi... nous sommes le 10/12 je m'interroge, les délais annoncés sont de 7 à 10 ouvrés et je lis vos avis et là c'est le drame... et je vois déjà ma fille ne pas avoir son cadeau de Noël tant attendu. Je n'ai pas les mots! Juste désespérée de ces commerçants sans scrupule!!

Der Föhn wurde aus Versehen 2x gekauft. Also möchte man 1 zurückschicken. Es gibt da die worry freeZusatzoption(3€). Aber hier ist nichts worry free. Der Kundendienst antwortet zwar per Mail, geht aber nicht auf das Rücksende Anliegen ein. Bei der Telefonnummer meldet sich 3 Tage hintereinander dieselbe Frau. Wahrscheinlich eine Hausfrau in ihrer Küche, die ein paar Euro dafür bekommt, dass sie Leute hinhält. Das ganze sieht nach Betrug aus, und daher Finger weg.

I bought the swift SE September 24 I use it no more than twice a week and it has now stopped working.
My initial email i sent on 02/12/25 was answered almost straight away which i thought was a good sign.
As I didn't buy it directly from the website (I bought in public in cyprus which is the uk equivalent of curry's)they advised they would need to speak to the senior customer service team. So far I have heard nothing, I sent a follow-up email on the 5th and still silence. For a dryer that is used minimally and is less than 2 years old to break I find a bit concerning. Looks like I will now have to buy another dryer as I cannot see this being resolved.

*update response*
Thank you for reaching out to us.

We would like to kindly inform you that Laifen provides a limited warranty for all of our products. However, for purchases not made directly through Laifen's online stores, we recommend contacting the respective retailers for any refunds or after-sales service requirements.

For comprehensive details regarding our policies, we invite you to visit the following links to our return & refund policy and warranty policy:

Refund
Since your purchase was made through public Larnaca Cyprus, we suggest reaching out to the seller and their customer service directly regarding after-sales service related to your order.

We appreciate your understanding in this matter and are here to assist you with any further queries or concerns you may have.

*So I think the lesson i learnt from this is, even though the guides in the box say the product has a 2 year manufacturer's guarantee, this is only applicable if you buy direct!*

Toujours la même expérience catastrophique où personne ne répond à mon mail.
Merci de ne pas me dire de répondre à l'adresse du service client qui se finit en laifentech.com car personne ne répond.
Cela fait maintenant 3 mails que j'envoie pour demander tout simplement une facture: le 8/11, le 13/11 et le 7/12 et personne ne répond. Trouvez-vous cela normal?
Order LF2338FR

Suite à votre réponse, je confirme que je n'ai toujours pas reçu votre mail sur ma boîte Gmail.

J'actualise mon commentaire : vous m'avez adresser par mail ma commande et le suivi de la livraison alors que je demande une facture en bonne et due forme.
J'ai cru avoir acheté mes appareils en Allemagne or les personnes qui m'ont adressé ce mail avec la commande et non la facture sont en Chine....les bras m'en tombent. J'attends toujours une facture en bonne et due forme.

Le sèche-cheveux que j’avais commandé pour ma femme il y a un an est tombé en panne. Le service client a été très réactif et l’a remplacé sous 48h. Rien à redire!

Easy ordering process and free shipping for my refills.