Kynex Ltd Anmeldelser 

Emelia was very friendly and helpful. She listened carefully and resolved the issues quickly. She took time to explain things clearly to me. Excellent customer service.

Excellent service by Jack G he knows his business

Lilly was very helpful, also very patient

Jack was very helpful with helping me with everything I needed today

Shaq was very knowledgeable and spoke clearly and has manners. Very good call as he made all the points about my new contract with your people clear to me, will highly recommend.

jay and murray have been such a great help in helping me upgrade my phone
great customer service and very helpful

Absolutely friendly and very supportive.

Joe was. Wry hood in his explanation of what to do

Thank you Joe really efficient help.

Jack has been wonderful helping me with my query today.

Very helpful and warm

Emilia was extremely helpful and I have understood everything I needed to

I have had a formal complaint open with Kynex since 11 June 2026, with a separate complaint regarding their complaint handling since 13 June 2026. Both remain disputed.

A central issue concerns a mobile service which Kynex says was added to my account at £95 ex VAT per month. I have repeatedly asked Kynex to provide the underlying evidence demonstrating that I specifically requested and knowingly authorised this new service at that price.

Kynex has now described its position as “final”, yet numerous material questions remain unanswered, including questions concerning the sales/verification evidence, safeguarding, complaint handling and ADR.

I repeatedly requested escalation to senior management and made clear that I did not want the Customer Service Advisor dealing with the matter to remain the principal handler. Despite this, the substantive correspondence has continued through him.

I have now been told that Kynex’s final position was reviewed and authorised by someone , whom apparently oversees Customer Service and Escalations. I have requested that this senior decision-maker identify themselves, confirm their formal position and authority, and provide their determination directly to me in writing.

I have also notified Kynex of my vulnerability and requested specific safeguarding information. Important questions concerning what safeguards were actually implemented remain unanswered.

After more than three months, I remain extremely concerned by the way these complaints have been handled and by Kynex declaring a “final position” while significant evidential and safeguarding questions remain outstanding.

The matter remains formally disputed and unresolved. I will update this review fairly to reflect Kynex’s response and the eventual outcome.

*I've already been asked to remove a shortened name that I mentioned previously, as Kynex believes it includes personal information, yet if you leave a 5* review, you can mention full names of employees* !!

UPDATE….

Kynex has now provided further information about how my complaints were reviewed.

I have been told that my complaints dated 11 and 13 June 2026 were reviewed by Customer Service Advisors together with the Customer Service Manager, and that the Customer Service Manager reviewed and approved the outcome.

Because Kynex has repeatedly relied upon that management review and approval, I requested a written response directly from the Customer Service Manager explaining the decision and the evidence considered.

Kynex has declined to provide this. I have instead been told that I should trust the advice being provided by the Customer Service Advisors, which is overseen by the Customer Service Manager.

This does not address my concern. I am not asking Kynex simply for reassurance or for an outcome I would prefer. I am asking for documentary evidence and answers to specific factual questions.

Important matters I say remain unanswered include:

* what happened to a replacement SIM requested in January 2026 which never arrived, despite monthly charges continuing;
* the transaction-specific evidence demonstrating my authorisation of a disputed £95 ex VAT monthly service;
* the result of tracing broadband/router Order Reference 45130404 and the associated Openreach evidence; and
* what specific safeguards were actually implemented after my vulnerability was recorded.

Kynex has described its handling as an “in depth” review resulting in a “professional outcome” and says the complaint was handled with the utmost due care.

I have therefore asked Kynex to demonstrate that review by providing the evidence examined and findings reached, rather than asking me simply to trust the assurances being given.

After more than three months, my complaints remain formally disputed and unresolved.

I will continue to update this review fairly if Kynex provides the requested evidence or resolves the outstanding matters.

Jaden was very polite and helpful and answered all my queries promptly and left me as a satisfied customer with everything I wanted working well. A big thank you to Jaden. .. excellent work

Jack Gibbs.
Very helpful and polite

Shaw and Jake were awesome

Tyler and Murray were fantastic

Jayden, has been really helpfully, dealung with O2 also. Good work!