Kynex Ltd Anmeldelser 

Shaq and Tyler were helpful.

Very good and professional. Jay and Shaq were great.

Excellent customer service received from Jake & Shaq

Jack was helpful and sorted out my question

BEWARE: Please do not be fooled by high ratings here. Kynex manufactures 5-star reviews by demanding them for free earbuds at the start of a contract—long before sole traders realize how this deceptive scheme works. My horrific journey began on 15 July 2024 with a cold call from a sales representative. He pushed a £10/month rate as a "no-brainer." The timing caught me at a weak moment, I was considering leaving EE where I had a reliable £13.70/month rolling contract. Feeling anxious when he claimed there was no cooling-off period, I was transferred to sign a Kynex Purchase Order. When the document appeared, I panicked. It showed a hidden 36-month baseline term at £36+VAT, with the promised discount only lasting the first year. I refused to sign. The representative immediately put me back to the original salesman. Over the next 30 minutes, the salesman fiercely reassured me that my contract would be reviewed annually to guarantee the £10 rate or better for the full 36 months. Trusting his word, I signed the Purchase Order and completed what I was led to believe was simply a standard O2 Direct Debit mandate to fund it. From that moment, my life became a nightmare of administrative overcharging. They routinely missed cashback deadlines and in first year did not account for VAT on discounts. Left completely exposed to O2 price hikes, my bill rapidly snowballed to a staggering £50/month—a 264% financial increase for a single SIM card. The true deception was exposed on 4 March 2026. The original salesman explicitly admitted he had "been mistaken" and confessed the New Customer Bonus could only legally be applied for the first 18 months, meaning I was entirely misled at inception. When I demanded a complaints department, a Team Leader flatly told me no such department exists. Kynex has completely left the Communications Ombudsman scheme, leaving them unregistered with an approved Alternative Dispute Resolution (ADR) scheme—a direct, unlawful breach of Ofcom General Condition C7. When I tried to escalate this to O2, they ignored my formal complaints and continuously bounced my calls straight back to Kynex. When I discovered micro-business contracts cannot exceed 24 months without explicit consent under Ofcom rules, I spoke with Kynex again on 20 August 2026.. I was told I had signed an EE waiver, trapping me into a 36 month contract. They claimed there was "nothing they could do about my final year of contract unless I signed my business into a brand-new 36-month contract at an inflated rate, all while Kynex still owe me £94.50 in completely unpaid discounts for June, July, and August. I could not believe that I had signed a EE waiver as I was so concerned and careful at the time of signing, This prompted me to inspect the O2 paperwork. While the Direct Debit mandate features my genuine signature, the actual service agreement signature on Page 2 (directly below the 24-month waiver) was executed entirely without my signature, handwriting, or informed consent. UPDATE (20 September 2026): Still zero discount payments have been delivered. Kynex has actively escalated their financial coercion, with a customer compliance handler explicitly offering on a 3rd September recorded call to increase the payout to £126 and pay me immediately if I permanently delete this honest review. I repeatedly told him on the phone that this was flat-out blackmail. Keeping my own money that they had repeatedly confirmed, they owed me,just to force me to delete an honest review is an absolute disgrace . Action Fraud notified (Ref: RF26080389371C). I have successfully executed a PAC migration to Lebara to protect my business from ongoing damage, and my full chronological paper trail and raw audio recordings are being uploaded straight to the CISAS independent tribunal judge. I am holding O2 fully responsible for the predatory behavior of their authorized third-party partner. If you are a small business trapped by this outfit and O2 is ignoring your complaints, do not give up—escalate your dispute directly to CISAS to force accountability. Avoid this predatory outfit Kynex at all costs! UPDATE (OCT 2026): A Kynex agent contacted me. The backdated discounts finally received, but the call exposed shocking retaliation. Kynex warned me of a surprise internal £250+VAT termination fee onto my business. Throughout a year of relentless chasing, I was repeatedly told cancellation fees were an "O2 matter beyond Kynex's control." Now, because I refuse to be bullied into changing this honest review, they are weaponising a brand-new internal invoice against me while my active tribunal case against O2 is live, demanding payment by 7th October. I share this so you can see how this dishonest company shifts goalposts when cornered.

AGAIN , STAY AWAY FROM THIS COMPANY . 6 MONTHS OF PAYING FOR A PHONE CONTRACT 6 MONTHS OF WAITING FOR A MOBILE PHONE 6 MONTHS OF PHONE CALLS AND E-MAILS WITH THREATS OF THE FINANCIAL OMBUDSMAN . NOT PAYING MY MONEY BACK TO ME THAT THEY OWE ME AND BEING BLACKMAILED IF I REMOVE MY BAD REVIEW I CAN GET MY MONEY BACK . WAS TOLD THAT MY PHONE WOULD COME THIS WEEK . WEEK BEGINNING 14th September .I ASKED IF I WAS EXPECTED TO WAIT IN FOR A WEEK AND WAS TOLD THEY CANT GUARANTEE WHAT DAY BUT MAYBE 18th . COMING HOME EARLY ALL WEEK AND BOOKING FRIDAY 18th off . NO PHONE . THEN A PHONE CALL AND E-MAIL SAYING IT WOULD BE SATURDAY OR WORST CASE SUNDAY . MORE WORK CANCELLED ! NO PHONE . AT 6 MONTHS IN AND BAD REVIEWS I THINK THEYRE JUST PLAYING GAMES NOW OR WAITING FOR THE I PHONE 17 PRO TO DROP IN PRICE . PROMISED A FIXED PRICE FOR THE DURATION OF THE CONTRACT AND ITS ALREADY GONE UP IN PRICE . STILL WAITING . MORE E-mails to the ombudsman .
Don’t be fooled by there we promise you everything shpeel . They even coerce you into leaving them a good review whilst they stay on the phone until you do it ……..before the contract even starts .

Prompt action; helpful service; recognition that there has been a over-long delay on the payment owing. Emelia was very helpful and effective in resolving the issue.

Jaden is very helpful

Tyler and Shaq the where very good

I have a call and Jack was amazing sorting my problems

Issue sorted with Jack Gibbs, thank you 🙏🏻

All good Jayden was very helpful

Good experience today with Emelia And Jay from Kynex , very helpful and easy to speak to on the phone , both got me a great phone package deal. Very happy

i am please with the service I received.
Emelia was patient, she ensured she clearly understood my query and her recommendations resolved the multiple queries I had with our business account.

Really helpful and efficient. Shaq, Tyler and Josh. Dream team.

Horatio was very patient and informative with great name.

⭐⭐⭐⭐⭐

Really happy with the service from Kynex. Shaq and Jay were both extremely helpful, friendly and professional throughout the whole process. They took the time to explain everything clearly, answered all my questions and made the whole experience really straightforward.

Great customer service from both of them and they’re a credit to Kynex. Would definitely recommend!

Shaq and Kane were great talking me through everything and finding me a better deal.

You are very welcome! I am so glad that Jayden provided me with excellent, on-point service today.

Jack was very good and sorted me out with a new phone 😁