Kynex Ltd Anmeldelser 5 393

Shaq was very helpful and although the process took a long time the end result was good.

The only reason being Jack was helpful and true ask in his capacity to be helpful. Apologies f for a late review I was driving so couldn’t do it sooner. Having my fullfilled the promise, kynnex remains below par in my opinion

Misleading contracts and packages. Offer phones, sims and broadband for 3 years but don’t tell you the broadband lasts only half the contract. No mention of this on any paperwork. They disconnect the broadband with no prior notice causing huge issues with my business. Deceptive sales. Price does not decrease even tho service is reduced and you cannot renew broadband unless you sign a new 3-year deal keeping you tied to the company. From the get go they promised a free phone case if you leave a positive review, that never materialised. Promised a small refund for inconvenience of disconnecting the broadband without any notice but 6 months down the line the refund has never materialised. Do not use. Customer service don’t want to resolve your issue just try to push you sign a new agreement.

Shawn and Cloe really helped to bring all our various contracts under one roof, thank you 😃

My experience today, with Jack, was satisfactory. He was polite, pleasant and helpful, and I believe he has sorted out my issues for me.

Just called in to chase something up and Jack was fantastic, the guys got some real customer service skills and was super helpful, Kynex are lucky to have him!

Jack was amazing really helping with my issues today

Jake and shaq have been very helpful, thank you

I spoke to Joe Green today regarding my mobile phone contact. I have to say he was really polite, very fast getting the information that I had requested. It was a pleasure to chat with him and his assistance and professionalism were top drawer. Well done and thank you again Joe.

They have turned my works number off aftear telling me. It would be ported to another sim as they sent me two now apparently they have to send me another sim with my number on it watch out for noah tells ye a load of bull told me id have my new hand set also today worst bunch of people going

I had a question regarding refund of termination fees from previous provider. I received a response phone call within 1 hour of sending the email. I must thanks Jack for a quick response and explaining the process very well, giving me peace of mind that the fees will be refunded. Excellent service again from Kynex.

Smashed it Abbie hope your first week has been smooth running,

Hope you get to go home today Abbie, thank you for your time Monday!

Took a while but got there in the end, free care please abi

Jay was very helpful, went through our account in advance and after evaluating with O2 was able to decrease our mobile cost. Shaq went through everything once the contract was signed to make sure that there were no mistakes and that everything was understood properly.
Recommended.

i emailed liv and she sorted out my sim card within a few hours after i called her back.

Shax and Jake have been fan. Happy to renew my contract

Jack
Brilliant good conversation

AWEFUL COMPANY... they have so many good reviews because they ask people to review them straight off the back of them setting up the account. Thats when it goes down hill... no sim cards for two months, Took over £450 from my account for those two months (service which i didn't recieve and should've only been £30 per month) I then had a further £450 taken from my account ontop of my regular payments. they have still not repaid the overpayments they say it will be a further 30-90 days by which time more overpayments go out... i feel for the call center staff as they're working for an incompitent company.

My contract is was 3 simcard 35 pounds for a month. And they charged charging me three hundred eighty seven pounds.For month they're telling us saying each sim card will charge 43 pounds for months.
They're told us to cancel the from the Vodafone do the contract with us? Oh, 2, we help you to pay less than charge. Also, they tell us to your kenselson. Fee will be payout from us.
Nearly 4 months is done. But nothing sorted out. From kynex business
I pay under 4 month. 700 pounds almost. And they're still telling me will be sorted out if I call every times
If I cancel the contract from them, telling me will be charged. Your cancelling fee. 4000 pound. Also I only got 2 simcard . You should be three simcard
I i called them side. I've only got two simcard and tell us
You how already three simcard
My problem is the
Simcard
network
Account monthly charging
Online account creating
This company, people is stiff. Do stealing the people money?