I’d give 0 if I could! I purchased a set of cooking pots which I hardly used. All side holders came loose and I ended up with a burnt hand! I emailed them with a picture of my hand and they didn’t eve... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... Vis mer
Selskapet har svart
I’m really disappointed with my experience with Koch & Köchin. I purchased a pan set for over £100 on 20th October 2025, because I expected a good-quality set that would last. Unfortun... Vis mer
Selskapet har svart
Ordered a enamel cast iron casserole dish and unfortunately there was a product issue as the enamel on the lid chipped off after one wash. The team at Koch & Köchin were so incredibly supportive and h... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Kontaktopplysninger
London, Storbritannia
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3,5
Middels
367 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 72 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Cheap powerful and amazing
29. juli 2024
Svar fra Koch & Köchin
Hello Mrs Penny,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Order satisfaction
I ordered x2 Swiss cards on 3rd August and received a package on the 8th with only one in. I contacted Koch & Kochin who replied very promptly to my query and looked into it, by the 10th August I had received my second card. Whatever error had occurred initially I don’t know but the company sorted the problem swiftly without any quibbling and so I am a happy customer.
10. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Koch & Köchin
Hello Joanna,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
A speedy and pleasant transaction.
All of the items arrived within a few days of the order. Comms from the system were good especially as the items ordered at the same time were dispatched at different times.
29. juli 2024
Svar fra Koch & Köchin
Hello Timoty,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Better than a knife block!
A great set of knives for the price and super fast delivery I’m pleased all round,bought another set for my daughters birthday straight away👍
29. juli 2024
Svar fra Koch & Köchin
Hello Richard,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Svar fra Koch & Köchin
Hello Janet,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
ARRIVED QUICKLY
26. juli 2024
Svar fra Koch & Köchin
Hello Dave,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Unfortunately you sent a completely…
Unfortunately you sent a completely different pan set to the ones I ordered for my friends moving in gift.So I had to buy another set of pans local to them when I visited as we wouldn’t have been able to cook.I have sent you various emails explaining and requesting a refund as I am very much out of pocket.However you have chosen to ignore all my emails.This is not acceptable and I am suffering financially because of your mistake.
16. juli 2024
Anmeldelse skrevet uten oppfordring
Great product on time delivery
25. juni 2024
Svar fra Koch & Köchin
Hi Al Quinnell,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Svar fra Koch & Köchin
Hi Natalie,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Svar fra Koch & Köchin
Hi Nick,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Svar fra Koch & Köchin
Hi John,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Not delivered
28. juni 2024
Svar fra Koch & Köchin
Hi Kevin,
Thank you for getting in touch.
We've received your feedback, and we apologize sincerely for any inconvenience caused. Please send us a message so that we can address this issue promptly.
We appreciate your efforts and are committed to ensuring our customers' satisfaction.
Best regards,
Cherri
Svar fra Koch & Köchin
Hi Brian,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Svar fra Koch & Köchin
Hi Margaret,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Good item and a fair price
26. juni 2024
Svar fra Koch & Köchin
Hi David,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
Plenty of knives to choose from
Very easy to find what I needed a really good selection of knives.
25. juni 2024
Svar fra Koch & Köchin
Hi Muvva,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
Convenience and delivery times
25. juni 2024
Svar fra Koch & Köchin
Hi Mr Dickie,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
Ordered a Swiss army knife that I'd…
Ordered a Swiss army knife that I'd seen for a good price but it was always out of stock so when I saw it in stock I quickly ordered one but I guess I was too slow as it said out of stock. A few weeks passed by and I'd keep checking the website and to my surprise they were back in stock again so I ordered one and 3 days later it was delivered. Been wanting one of these for ages maybe even a couple of years now. Thankyou.
Ordered on the 4th June.
Despatched on 5th June.
Delivered by RM 48 7th June.
4. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Koch & Köchin
Hi Anon,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
Svar fra Koch & Köchin
Hi Annamarie,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
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