I’d give 0 if I could! I purchased a set of cooking pots which I hardly used. All side holders came loose and I ended up with a burnt hand! I emailed them with a picture of my hand and they didn’t eve... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... Vis mer
Selskapet har svart
I’m really disappointed with my experience with Koch & Köchin. I purchased a pan set for over £100 on 20th October 2025, because I expected a good-quality set that would last. Unfortun... Vis mer
Selskapet har svart
Ordered a enamel cast iron casserole dish and unfortunately there was a product issue as the enamel on the lid chipped off after one wash. The team at Koch & Köchin were so incredibly supportive and h... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Kontaktopplysninger
London, Storbritannia
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3,5
Middels
367 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 72 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Koch & Köchin
Hi Robert,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Happy with a set of cast iron skillets
Happy with a set of cast iron skillets. Decent quality, value for money
30. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Koch & Köchin
Hi Varghese,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Good products
I am happy with my new non-stick pots. Smooth and easy to clean. As like shown in pictures.
28. oktober 2024
Svar fra Koch & Köchin
Hi Rylan,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Svar fra Koch & Köchin
Hi Sandra,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Set of pans
Bought a set of pans, very competitively priced, delivered quickly, good communication and service. Recommend +++++!!!!!
29. oktober 2024
Svar fra Koch & Köchin
Hi Richard,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Svar fra Koch & Köchin
Hi Mark,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Good delivery- product as described
28. oktober 2024
Svar fra Koch & Köchin
Hi Bill,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Svar fra Koch & Köchin
Hi Carly,
Thank you for reaching out.
We sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Kind Regards,
Cherri
Svar fra Koch & Köchin
Hi Gemma,
Thank you for reaching out.
We sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Kind Regards,
Cherri
The whole process was easy
The whole process was easy . After finding the item to ordering it and the delivery. The pen knife is exactly as advertised.
26. september 2024
Svar fra Koch & Köchin
Hi Linda,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Quick delivery and kept us updated on…
Quick delivery and kept us updated on progress.
25. september 2024
Svar fra Koch & Köchin
Hi Michael,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Very pleased with my frying pan set
Very pleased with my frying pan set
Good quantity and reasonable priced
27. august 2024
Svar fra Koch & Köchin
Hi Tina,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Svar fra Koch & Köchin
Hi Mrs Khan,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Reliable and more than meets expectations
Order process, product and delivery were all spot on!
27. august 2024
Svar fra Koch & Köchin
Hi Jane,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Svar fra Koch & Köchin
Hi Colin,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
After my two cast iron pans went rusty…
After my two cast iron pans went rusty I complained to Koch & Kachin who informed me they needed oiling in. This was not with instructions. But they sent me two new ones and a video to oil my pans in. Happy now 😀
2. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Koch & Köchin
Hi Glen,
Thank you for reaching out to us about your experience with your cast iron pans. We’re sorry to hear about the rust and any confusion regarding the care instructions.
Your satisfaction is important to us, and we hope the new pans serve you well for many delicious meals to come!
If you have any further questions or need assistance, please don’t hesitate to reach out.
Happy cooking!
Kind regards,
Cherri
Svar fra Koch & Köchin
Hi Peter,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Svar fra Koch & Köchin
Hi Izabela,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Svar fra Koch & Köchin
Hello Elizabeth,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards. My apologies for the delay.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Dreadful customer service
I bought a Swiss Army knife as a gift for a friend's birthday and selected 'gift receipt'. I received an email telling me that it was being sent from a different warehouse and that a gift receipt therefore couldn't be sent. What actually was sent to my friend was a copy of the invoice showing the price.
I am really unhappy about this and have sent ten emails trying to voice this only to receive completely robotic replies
"
Thank you for getting in touch!
We were unable to pack the gift receipt in your order.
Please do not hesitate to reach out if you require any further assistance."
Trying to escalate this but frustratingly keep getting the same dumb response.
12. august 2024
Anmeldelse skrevet uten oppfordring
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