Knowles Fleet Anmeldelser 

Brilliant, great team and prompt responses couldn’t ask to be more thorough thank you

Everything went smoothly, good customer support when I had a query.

Knowles are so easy to deal with, communication is clear and the staff are friendly, helpful and professional.

Kept up to date on a weekly basis on estimated delivery and on delivery day was kept informed on the timings. Very efficient, Staff who I dealt with were polite, knowledgeable and helpful. Delivery service of the new car was excellent, person delivering went through most of the controls with me and was very patient.

Prompt and efficient handover of my old care and new car. Really excellent service. Thank you.

Good communication and kept me informed all the time, as well as getting back to me after an enquiry

Understanding members of staff on the phone and made it all clear, easy and efficient

Nothing to say but trouble free very good service over the moon with car

This was my first experience in getting a car through Knowles fleet. The process of application is pretty simple and there are excellent deals available. Also, quite a few options for quick delivery. My car was not on quick delivery, still I got it in 8weeks. Adrian was amazing and very helpful in contacting the dealership and making sure I get my vehicle sooner. Chloe also helped great deal with quick updates about delivery etc. Overall , I had a great stressfree experience, thanks to the team.

Could not deliver my car between 08.00 and 18.00 some one came to collect my old car while I was working and my new car was not delivered until 19.00 hrs at home so I had to get a lift home from work from a colleague. Very poor organisation

The whole process was very simple and the car is amazing. Can't fault it.

Helpful, kept me informed all the way and efficient.

Always great customer service with Knowles. Delivery and collection of cars is always seamless and the people they send are polite and professional. Knowles are always helpful. Been a customer for years and the customer service keeps me going back

The company really does not care about customers, or their satisfaction, or anything at all!
From start to finish I have persevered with them and tried to be patient. However they are the cowboys of car fleet trading.
Poor communication to me and between themselves.
Absolutely couldn’t organise anything with any degree of certainty.
And fluffed away saying they can’t do anything.
I was quoted my 2nd car to be a repeat of the car I had already- except when it arrived it was so absolutely basic. Not comparable. Very misleading. No one would be happy. And months down since the order the price has dropped significantly.
I rang immediately and they argued it is the manufacturers right to change.
They absolutely wouldn’t accept to be treated how I have been- but they are not able to empathise or even explain the procedures they have to put things right. No budge on price even though it’s £70 less now- May vs Jan quotes.

I’m disappointed my NHS trust only have these as an option- as many of my colleagues have had similar frustrating experiences. Some even worse trying to get electrical charging installation and delivery issues.

I Would NOT recommend them at all.

My biggest ever regret is that the get out penalty is £££thousands.

I really will not be giving them a second more of my time, or a penny more of my business, as soon as I get an opportunity to leave them- I will!
Nothing is worth the stress and all the hassle they have caused me.

So long as they have your money- that’s all they care about and nothing else.

AVOID AVOID AVOID!!!

Can’t find any faults, excellent throughout, great customer support, very efficient, great communication.. very happy

I have been using Knowles Fleet for around 9 years now through a salary sacrifice scheme via the NHS. It has always been an easy process with access to help and advice whenever I've needed.

They have always communicated well at all stages of the process which is very much appreciated. I have to highly commend the drivers that picked up and dropped off cars to me this time. They were incredibly courteous and professional and supported with setting up the app for the new which was greatly appreciated.

I would and have recommended the company to colleagues at work.

The actual car was fine and dealing with them through NHS salary sacrifice was fine over the last 3 years, but they sourced the car from Kinto who are absolute con artists. When it was returned, with very minor damage, I was given no chance to sort it out (damage was so minor I assumed it wouldn't trigger charges, or I would have sorted before hand) and truly absurd costs to fix. They then said they couldn't help, as the dispute was between me and Kinto. So I'm left with not far short of £1000 being taken out of my next pay with no way to dispute it.