Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Quick and accurate processing. Customer service (Patrick Swaab) was fast, courteous, and accurate. Packaging was outstanding. Please send out the request to review of your service and products AFTE... Vis mer

Vurdert til 5 av 5 stjerner

We wanted to purchase some KLM Delft houses. Your website gave us access to all 104 houses. Your shopping cart made our selection and payment very easy. Our shipment from FedEx arrived in short ord... Vis mer

Vurdert til 5 av 5 stjerner

The houses were all in excellent condition and packed very well. They took a little while to come but they have to come from the Netherlands to the UK and our postal service is slow these days. Als... Vis mer

Vurdert til 5 av 5 stjerner

Update to my previous review that I was asked to give before I even received my items. After being stuck in US customs for 2 weeks, I finally got my package. FedEx destroyed the box but luckily they w... Vis mer

Informasjon om virksomheten


Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

290 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 3 av 5 stjerner

I purchased 4 houses and one of them…

I purchased 4 houses and one of them arrived without the liquor inside. Otherwise, the purchase process was good.

10. mars 2026
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Svar fra KLM Houses

Hi Mark,

Thank you for your review. We are sorry to hear that one of the houses no longer contained the liquor inside.

With original KLM houses, this can occasionally happen (1%) over time due to evaporation/leakage through the porcelain.

We are glad to hear that the purchase process was good overall.
Enjoy the houses, and hope to see you again.

Kind regards,
Patrick Swaab

Vurdert til 5 av 5 stjerner

The purchase was super easy

The purchase was super easy, a glitch was immediately supported and fixed. The miniatures arrived in perfect condition as promised. I will purchase again!

11. mars 2026
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Svar fra KLM Houses

Hi Isabell,

Thank you very much for your review.

Kind regards,

Patrick Swaab

Vurdert til 5 av 5 stjerner

Solid website open for everyone to…

Solid website open for everyone to easily find what they might like.
Excellent service and packaging. Even for intra-European shipping. Good customer service when I had questions. Thanks!

7. februar 2026
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Svar fra KLM Houses

Hi John,
Thank you for your review. Enjoy the houses (especially 81, which is one of my favourites).
Kind regards,
Patrick

Vurdert til 1 av 5 stjerner

The Books Have Not been Delivered to MY…

The Books Have Not been Delivered to MY address.
The photo of the book at a white door , is not my door! I have not received. my book, from FEDEX
Fedex Tracking ID 889459458955,
Ref 6826

5. mars 2026
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Svar fra KLM Houses

Dear Philip Plant,

We are sorry to hear this and understand how frustrating this must be.

We have already contacted you directly and contacted Fedex to look into this.

For your own privacy and security, we kindly recommend not posting your reference number or tracking ID publicly.

Luckily, all our parcels are shipped insured. If the package cannot be found, we will of course send you a new book.

We hope this issue will be resolved soon, and if so, we would truly appreciate it if you would consider updating your review.

Vurdert til 5 av 5 stjerner

Everything was excellent!

Thank you very much for the friendly communication and the fast and excellent delivery! The houses are in mint condition! Thanks again!

25. februar 2026
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Svar fra KLM Houses

Dear Renate,

Thank you very much for your kind review!
We are happy to hear that you are happy with the communication, delivery, and condition of the houses.

We hope to welcome you again soon!

Vurdert til 5 av 5 stjerner

Super easy to order

Super easy to order, seamless checkout, and prompt shipping.

15. februar 2026
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Svar fra KLM Houses

Dear Brianne,

Thank you very much for your kind review!

We hope to welcome you again soon!

Vurdert til 3 av 5 stjerner

Great but beware of import charges

The houses are just what I wanted and arrived in perfect condition, well wrapped. However, at no point during the buying process do I see any mention of needing to pay import charges and now I have an extra £48 to pay which I hadn’t factored in - this needs to be made a lot clearer before customers complete their transactions.

7. februar 2026
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Svar fra KLM Houses

Dear Emma,

Thank you for your review and for your kind words about the houses and packaging.

We are sorry to hear that the import charges were an unexpected extra cost. For orders outside the EU, import duties and taxes are the responsibility of the buyer.

Based on your feedback, we have now made this clearer during checkout.

Thank you again for your honest feedback.

Vurdert til 5 av 5 stjerner

After an initial mistake they have…

After an initial mistake they have tried to fix the problem

12. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra KLM Houses

Dear Nico,

Thank you for your review and for your understanding. We are sorry again for the initial mix-up with your order.

We sent your correct order as soon as possible and thank you for accepting our offer for the other miniatures.

We appreciate the opportunity to make things right, and hope you are happy with the solution and houses.

Vurdert til 5 av 5 stjerner

Amazing people to work with

That communications and the help they have done and had with me especially with a lost package

6. februar 2026
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Svar fra KLM Houses

Thank you so much for your kind review.

We are very happy to hear that you appreciated our communication and support, especially regarding the lost package.

We appreciate your trust, and we hope to welcome you again soon.

Vurdert til 5 av 5 stjerner

Snel en netjes bezorgd

5. februar 2026
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Svar fra KLM Houses

Beste Nol,

Hartelijk dank voor uw review! Fijn om te horen dat uw bestelling snel en netjes is bezorgd.

Met vriendelijke groet,

Patrick Swaab

Vurdert til 1 av 5 stjerner

Missing pieces

Dear
Please note that I received only 2 houses and not 4
Nico

24. januar 2026
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Svar fra KLM Houses

Dear Nico,

Thank you for your new review, and we are sorry again for the confusion with your order.

We are glad we were able to resolve the issue together, and we appreciate your understanding.

Kind regards,

Patrick

Vurdert til 1 av 5 stjerner

I paid alot extra for shipping and then…

I paid alot extra for shipping and then FedEx demanded athat I pay taxes. I will never purchase from KLM again!

3. januar 2026
Logoen til KLM Houses

Svar fra KLM Houses

Dear Faith Wangunyu,

We are sorry to hear that. but KLM can not do anything about that.
Since this year, all packages with a value of 100,- and higher to the US need to pay taxes and import duties.

We understand that this can be frustrating, especially if it was unexpected. Based on customer feedback, we have now made this clearer during checkout.

I hope you are happy with the houses, and that everything else was ok.
Have a nice day.

Kind regards,
Patrick Swaab

(I hope you can give us one or two stars more, than just 1).

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv