Being late at pickup needs to be more smoother where everything else was perfect. If possible in the link to send the location where they will be collected will be much better so that he doesn’t get a... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I was very disappointed with my rental experience. When I collected the vehicle, the fuel tank was only about one-quarter full, I would expect a rental car to be provided with a full tank. Even mor... Vis mer
Selskapet har svart
Rien à redire sur KlassWagen, voiture nickel, instructions très claires, personnel de bureau et navette de l'aéroport disponibles à tout moment. Mais évitez de louer par le biais de Booking.com qui e... Vis mer
Selskapet har svart
פעם השניה שאני שוכר אצלם אוטו (הראשונה בבוקרשט, עכשיו בוינה). הייתה לי בעיה עם נעילת/פתיחת האוטו, ובגלל שרכשתי את הביטוח המורחב שלהם, הביאו לי אוטו חלופי עד למקום שהייתי בו (4 שעות נהיגה מוינה). השיר... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
About Klass Wagen Klass Wagen is Europe's leading independent car rental company, recognized by the World Travel Awards 2025. We operate over 7,000 vehicles across Romania, Hungary, Portugal, and Austria. Every rental includes unlimited mileage, CDW insurance, and a free airport shuttle at all airport locations. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vans—ready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, Iași, Timișoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
Kontaktopplysninger
Industrie Strasse 1, 2432 , Schwadorf bei Wien, Østerrike
- +4314360180
- austria@klasswagen.com
- klasswagen.at
4,3
Enestående
555 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Everything worked well
Everything worked well. Staff is very friendly and the car was perfect. The homepage could be improved, as it was difficult to find my Spanish city address during booking, but as an overall experience I still give 5 Stars. Best regards, Harald
7. oktober 2026
Svar fra Klass Wagen Austria
Hello!
Thank you for your review! We're delighted to hear you had a great experience. Your support means a lot to us, and we look forward to welcoming you again soon!
The KW Team
The model was perfect...same car…
The model was perfect...same car ...team is collaborate...
6. oktober 2026
Svar fra Klass Wagen Austria
Hello!
We appreciate your feedback and are delighted that you enjoyed our services! :)
Looking forward to your next visit.
The KW Team
Svar fra Klass Wagen Austria
Hello!
Thank you for your kind words. We truly appreciate your feedback, and it was a pleasure assisting you.
Kind regards,
KW Team
Good service
Really I had a good experience with Mr.Titi specifically when he explained each details before I get the car.
Also he upgraded the car in reasonable price.
28. september 2026
Svar fra Klass Wagen Austria
Hello!
We appreciate your feedback and are delighted that you enjoyed our services! :)
Looking forward to your next visit.
The KW Team
Die Anmeldung per SMS ist sehr…
Die Anmeldung per SMS ist sehr umständlich und schwierig (.).
29. september 2026
Svar fra Klass Wagen Austria
Hallo,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.
Es tut uns leid, dass die Anmeldung per SMS für Sie umständlich und schwierig war. Ihre Rückmeldung ist uns wichtig und hilft uns, unseren Service weiter zu verbessern.
Wir hoffen, Sie bei einer zukünftigen Anmietung wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen
KW Team
All good as it should be
All good as it should be. Nothing to report which is what you want. No problem except perhaps unclear instructions for pick up location.
28. september 2026
Svar fra Klass Wagen Austria
Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team
In einem Land wie Österreich würde ich…
In einem Land wie Österreich würde ich mich gern in der Landessprache verständigen können, um alles zu verstehen.
5. oktober 2026
Svar fra Klass Wagen Austria
Hallo,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.
Wir verstehen Ihren Hinweis und bedauern, dass die Kommunikation nicht Ihren Erwartungen entsprochen hat. Ihre Rückmeldung ist uns wichtig und hilft uns, unseren Service weiter zu verbessern.
Mit freundlichen Grüßen
KW Team
Svar fra Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Straightforward rental
Pick-up and drop-off were both straightforward, office personnel was nice and the deposit was released quickly. Only improvement needed would be a better explanation of the pickup spot for the shuttle taking us to the car rental from the airport, which was tricky to find, but the driver was nice and explained how to get there on the phone.
4. oktober 2026
Svar fra Klass Wagen Austria
Dear Mr. Gaia,
Thank you for taking the time to share your experience with us.
We are glad to hear that you were satisfied with our team and that both the pick-up and return process went smoothly. We also appreciate your feedback regarding the shuttle meeting point and will take it into consideration as we continue improving our service.
We hope to welcome you again in the future!
Kind regards,
KW Team
Wet seats
I was very disappointed with my rental experience. When I collected the vehicle, the fuel tank was only about one-quarter full, I would expect a rental car to be provided with a full tank.
Even more concerning, all of the rear seats were completely wet and unusable. The staff admitted it was a cleaning mistake and offered a different vehicle because no replacement Peugeot 3008 was available.
A rental car should be delivered clean, dry, and ready to use. Unfortunately, this was not the case.
28. september 2026
Svar fra Klass Wagen Austria
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced at pick-up.
We understand your disappointment regarding the condition of the vehicle, particularly the wet rear seats. A vehicle should be properly prepared, clean, and ready for use at the time of collection, and we regret that on this occasion it did not meet the standards we aim to provide.
We are also sorry for the inconvenience caused by the fuel level. Our vehicles are supplied according to the fuel level specified in the rental agreement, rather than necessarily with a full tank, and the vehicle should be returned according to the same fuel policy.
We appreciate that our team offered you an alternative vehicle when a replacement Peugeot 3008 was not available. Nevertheless, we understand that having to change your vehicle due to an issue that should have been resolved before collection was frustrating.
Your feedback regarding the vehicle preparation and the cleaning process has been shared with the relevant team so that the matter can be reviewed and the necessary improvements can be made.
We apologize once again for the inconvenience and appreciate you bringing this to our attention.
Kind regards,
Klass Wagen Customer Care
Accurate shuttle service
Accurate shuttle service, quick pick up and off, car is according the order in good conditions.
24. september 2026
Svar fra Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Smooth car rental in Austria
Smooth car rental in Austria. Pickup was quick, the car was clean and ready, and the staff explained everything clearly. Return was hassle-free, with no surprises on the bill. Reliable and easy from start to finish.
23. september 2026
Svar fra Klass Wagen Austria
Hello!
We are grateful for your review!
Your opinion is valuable to us and helps us shape everything that we do.
We look forward to your next visit. It was truly a pleasure to serve you!
KW Team
Svar fra Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Just fine
Just fine.
Would be perfect if you add a map, how to reach shuttle waiting point, at least for Vienna airport
30. september 2026
Svar fra Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Svar fra Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
היה מעולה, למרות התקלה (תוסיפו ביטוח מורחב)
פעם השניה שאני שוכר אצלם אוטו (הראשונה בבוקרשט, עכשיו בוינה).
הייתה לי בעיה עם נעילת/פתיחת האוטו, ובגלל שרכשתי את הביטוח המורחב שלהם, הביאו לי אוטו חלופי עד למקום שהייתי בו (4 שעות נהיגה מוינה). השירות היה טוב, אם כי קצת שינה לי את תוכניות הטיול.
29. september 2026
Svar fra Klass Wagen Austria
Dear Mr. Zion,
Thank you very much for choosing Klass Wagen again and for taking the time to share your experience.
We are pleased to hear that you were satisfied with the assistance and service provided by our team. At the same time, we sincerely apologize for the inconvenience caused by the issue with the vehicle and for the impact it had on your travel plans.
We truly appreciate your understanding and your continued trust in us. We hope to welcome you again in the future and provide you with a smooth experience worthy of all 5 stars.
Kind regards,
KW Team
Good experience and staff( Lucas) was…
Good experience and staff( Lucas) was very carefull
22. september 2026
Svar fra Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Rien à redire sur KlassWagen
Rien à redire sur KlassWagen, voiture nickel, instructions très claires, personnel de bureau et navette de l'aéroport disponibles à tout moment.
Mais évitez de louer par le biais de Booking.com qui est très rigide. En effet, notre avion a été reculé d'une journée et il nous a été impossible de rajouter une journée de location et d'assurance complète pour la voiture. Il fallait annuler notre réservation pour en prendre une autre, à un tarif différent bien sûr !!
23. september 2026
Svar fra Klass Wagen Austria
Hello!
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience!
We look forward to your next visit. It was truly a pleasure to serve you!
Kind regards,
KW Team
التسليم سريع والاستلام سريع ورد الوديعة…
التسليم سريع والاستلام سريع ورد الوديعة سريعه الوديعة 100€ للتامين الشاملين ربع ساعة توصيلهم للمطار سأختارهم مجدداً
29. september 2026
Svar fra Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Svar fra Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.