Kiwi Anmeldelser 

I used Kiwi to book flights to Rome from Edinburgh which included connecting flights through Barcelona. This was a special holiday I had planned for my partner's 30th birthday, MONTHS in advance. We were flying to Rome to see a six nations game, a dream of my partners. The only way I could afford it was by booking connecting flights far in advance, and I thought Kiwi was the service to support this. Less than 48 hours before the trip, I received notification that the connecting flights had changed so significantly that we would not make them. Kiwi offered me 91 euro compensation, when the total flights cost around £500. They assured us the flights would be refunded, so based on this we decided to re-book the whole trip which cost another £600 for two people - assuming we would be reimbursed for the original flights. It also impacted the whole trip - we had various non-refundable sight-seeing tickets that we could no longer make use of, we also arrived much earlier than anticipated to our accommodation, so we could not check in until evening time . Kiwi told us (via a virtual assistant) that we would hear back 14 days. Nothing. I checked in again, and they said another 7 days. I have now checked in again 5 WEEKS later, and they have ceased to even respond after promising that they were 'here for me' and that they were making this 'a priority'. They also have not offered a way to speak to a REAL person at any stage. What this has essentially amounted to is our paying Kiwi for a service that was impossible for us to make use of, and yet they have still charged us for this service. While I can understand some of the changes may not have been in their control, the lack of communication is entirely their fault, and demonstrates a total disregard for their costumers who they claim to make a priority. As a result I will be contacting the Ombudsman. I would never use this service again, and would encourage others not to either.

Kiwi te vende unos vuelos super bien de precio, sorpresa! Cuando recibes tu itinerario está invertido. He leído otras reseñas con el mismo problema.

Sigo intentando resolver un cambio de vuelo en un vuelo internacional, nadie te da respuestas, nadie te ayuda, nadie te devuelve el dinero, nadie se hace cargo. Solo tienen un mismo tio contestándote como contestador automatico sin intenciones de ayudarte en absolutamente nada. Ladrones, estafadores. Además si reclamas un retraso en una escala se atienen a que dependen de la aerolínea para devolverte el dinero, sino, no te lo devuelven. Es increible no habia visto tan poca profesionalidad.

Ayer tenía un vuelo de vuelta de Egipto via Roma hacia Sevilla. Contrate un seguro de protección frente a cancelación o retrasos y el vuelo se retrasó más de 1h30m por lo que llegamos tarde a destino y perdimos una conexión de tren.
He reclamado a Rumbo desde que pasó y han hecho oidos sordos. Dicen esto, a parte de otras cosas "Tenga en cuenta que, según nuestra política, cualquier cambio de horario de 24 horas o menos que no afecte a un vuelo de conexión se considera un cambio de horario menor" en ningún sitio de las condiciones habla de tiempo ni menores ni mayores. Una verguenza.
RESERVA RUMBO-KIWI 680458119
PNR RQBJ8X
VUELO W4 6023

Fusk Fusk Fusk... Køb aldrig fly-biletter gennem Kiwi !!!!

Jeg kunne sagtens skrive en lang anmeldelse, fyldt med dårlige oplevelser med Kiwi, men det ville bare blive en gentagelse af alle de andre anmeldelser ☝️😖

Me han vendido un vuelo hace una hora por 96€ y ahora me dicen que lo sienten pero que cuesta 190€
Ya me han cobrado los 96€ y quiero que me devuelvan el dinero

I booked a flight with them which included several airlines. They said a either pay for 12kgs of luggage (in winter) ir 20kgs. I chose 12 because the other option seemed even more outrageous. Well, to my susprise the airlines allowed from 15kg to 20. When I contacted customer service about this, they said they applied the most restrictive weight. When I told them that the most restrictive was 15 kg they claimed the previous answer had been a mistake and came up with some sort of bullshit excuse. AVOID them.

No puedo estar más decepcionada con ellos. Fuimos al aeropuerto, y a la hora de emitir los billetes Madrid-París con Vueling, el trayecto no existía. A mayores habíamos reservado la vuelta París-Ibiza e Ibiza-Madrid.

Tuvimos que comprar vuelos nuevos desde la página oficial de Iberia y así pudimos volar a París finalmente, pero no me resolvieron nada y perdimos medio día de viaje.

Después de cancelar todos los vuelos, me ofrecieron alternativas y pagar el importe de los nuevos vuelos hasta 845€ pero yo solo quiero TODO mi dinero de vuelta.

No reservéis jamás con kiwi que lo barato sale caro.

unos sinvergüenzas! 18 horas en confirmar la reserva de los vuelos y tras este tiempo informan que la compañía ha subido los precios un 150%.Y el colmo es que dicen que tardarán en devolver el dinero 10 días!!!

I requested to refund about the tickets in 20 mis right after I made reservation.

However, it wasn't canceled and they just sent me the e-tickets. The virtual assistant on their website kept saying they couldn't get the response yet.
So I asked the Aviation directly to ask how it is going but they said they give the response on their chat since this website worker asked on their chat in the website.
So I wrote about it on their helpdesk messages, but it said I have to just wait for your response even though they didn't ask to the Aviation again.
When I asked the Aviation about this situation, they said they wouldn't be able to get the responses if they left the website. They said the website worker asked VIA The CHAT ON THIER WEBSITE. I think it is so irresponsible to the customers.
I thought they asked the Aviation about the refund at least via e-mail but it was just via the chat on their website 3 days ago and doing nothing!
I still wait fot their respon and will see.

Me rquivoqué con las fechas de viaje, me cambiaron al volver atrás en el navegador, y me informaron que no cambiaban nada aunqje lo comuniqué inmediatamente, no entiendo porque no se puede hacer la devolución total al final me han dado un vale por la mitad del viaje, lo cual me deja medianamente satisfecho

Al realizar una reserva, realizar todo el proceso para la misma e introducir los datos para el pago, la página me muestra un mensaje de error "no hemos podido procesar el pago", sin embargo el cobro por su parte si que se realizo a mi cuenta... pero claro, no me han enviado nada de mi reserva, intento ponerme en contacto con esta empresas a través de su correo de soporte, teléfono de contacto, etc etc el correo no funciona, el teléfono sale una locución indicando que no existe... han pasado 4 días desde lo ocurrido y no tengo manera ni he recibido nada por parte de dicha empresa, esto parece mas una estafa que un servicio... no le recomiendo a nadie el uso de este servicio, soporte inexistente. Reclamaré a mi banco porque es una vergüenza.,..

Reservé un vuelo con Iberia a través de Kiwi.com pagando un precio más alto esperando disfrutar de sus servicios a bordo, como comidas incluidas. Sin embargo, el vuelo fue operado por LEVEL, donde no se incluye comida.

La explicación de Kiwi.com es que se trata de un codeshare y que la tarifa más alta solo refleja flexibilidad y equipaje, pero esto no justifica que los clientes paguen más esperando un servicio que finalmente no reciben. Las únicas opciones ofrecidas fueron comprar los extras por separado o cancelar con posibles penalizaciones.

No se respeta lo que se promete al cliente. Muy decepcionante y frustrante.

Do not ever use this site — it’s the notorious Kiwi.com.
Even though I canceled my flight booking within 3 hours, for a ticket that was 4 months away, I didn’t get a single dollar refunded.
From other reviews, I found that some people get a full refund for the same reason, while others get nothing, which shows that the company has no consistent internal policy.
I’ll never use it again, and I strongly advise others not to use it either.
I’ll keep posting this review every single day!

I requested a refund on October 3rd, and it’s been more than 20 days with no response. They just keep saying the refund request was sent, but there’s been no update or contact. Every time I ask, I only get automated AI replies.
Do not use this company.

Llevamos meses esperando que kiwi nos devuelva las tasas aeroportuarias de un billete que cancelamos con un mes de antelación. No vale la pena comprar a través de ellos
Booking number
659 028 623

Tak til kiwi for god service alt virkede bare også ved flyskif alt i alt en rigtig oplevelse,håber min hjemtur bliver lige så god en oplevelse, hilsen Tina

Absolutely awful company to deal with. We had a booking with multiple flights and the day before we flew we found out that one of our flights had been cancelled by Vueling. We only found this out by accident as Kiwi didn't inform us. When I contacted Kiwi (which was a terrible experience, hung up on multiple times, multiple different numbers) they offered us various different flights but none were suitable as we other travel arrangements flowing on from the cancelled flight. We took the request refund option and found flights with Ryanair to get us to where we needed to get to. With regards to the refund option selected, we were 2 months without getting a response and when we eventually got one it suggested that they couldn't offer us a refund snd we should contact Vueling air. I believe Kiwi should have given is a refund as they are the company we paid. What a joke of a company, considering taking legal action out of principle. Stay away from this bunch of muppets, total shower of shites. Would give them munus stars if i could.

Liars - they promised in my previous review that they would look into my refund status but I can confirm their agents sent me messages via the app at the same time saying they are refusing to do so because I made an official complaint. All for show don’t trust their TrustPilot responses!!! I will not stop until Kiwi.com give me an update on my Wizz air refund as the promised time has passed and I can see on the app it has not progressed from Kiwi.com saying they’ll reach out to Wizz air. I need kiwi.com to give me an update for my travel insurance.

Someone called Bilal S told me I’m not allowed to have a refund update @ Kiwi.com are you listening??? I don’t want another shitty AI response I want to speak to a human and I want them to speak English.

I recently booked a flight from Lyon to Barcelona through Kiwi.com (Booking reference: 687761261). Unfortunately, I made an honest mistake because the flight time was displayed in the AM/PM format, which is very uncommon in Europe where the 24-hour format is normally used.

As a result, I accidentally booked the evening flight instead of the morning one. Once I realized this, I immediately purchased a new morning ticket at my own expense to correct the issue.

I fully understand that Saver fares come with restrictions, but this was a genuine misunderstanding caused by the unusual time format — not a change of plans. I kindly asked for a small gesture of goodwill, such as an extra baggage allowance or a small voucher, just to reduce the financial loss and frustration.

However, I was told that no exceptions or goodwill options could be offered at all, even though I had already rebooked and accepted responsibility for my mistake.
While I appreciate the polite tone of the support team, I was disappointed that no flexibility or empathy was shown in a situation that could truly happen to anyone.

I still hope Kiwi will reconsider and take this as an opportunity to show genuine customer care and flexibility in such cases — even a small gesture would make a big difference.

Edit: I will gladly update this review if Kiwi reconsiders and helps me resolve this issue in a positive way.

Update:
I contacted Kiwi.com to request verification of my PNR code because the email address associated with my booking did not match my own. Kiwi advised me to access my reservation on the airline’s website using only the PNR and surname — which worked.

Once I logged in, the airline’s system clearly allowed me to change my flight by simply paying the fare difference.
However, this morning Kiwi informed me that the booking was “non-changeable” and forced me to purchase a new ticket instead.

After I bought the new ticket, Kiwi told me that they could request a cancellation of the previous one — but only if I paid a €30 service fee, even though the original ticket cost just €40–45.

When I tried to cancel the flight directly with the airline, I was unable to do so because their system required both the PNR and the email linked to the booking — which belongs to Kiwi, not to me.

This situation demonstrates a serious lack of transparency and customer fairness.
Kiwi.com deliberately restricts access to the airline’s management tools by using its own email address, while charging customers excessive service fees for actions they could easily perform themselves.

I will be submitting detailed complaints to IATA, the airline involved, and multiple consumer protection organizations regarding this unethical practice.