Vandaag heb ik mijn nieuwe 7M Reedin Supermodel ontvangen, helemaal blij. Mijn quiver is nu compleet. Zoals gewoonlijk van Kitemana, snel geleverd en voor een fijne prijs. Top service!
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Aile destockage neuve jamais utilisée. Dès la troisième session, une première valve du système One-Pump a cédé. Malgré une réparation sous garantie, quatre autres valves ont ensuite lâché les unes apr... Vis mer
Selskapet har svart
Their customer services are a league of their own.. excellent, responsive, and mostly important fair .., I had an issue with a kite i bought more than 2 years ago, but it was clear to b Cabrinha manuf... Vis mer
Geweldige webshop qua gebruiksvriendelijk en aanbod. Verder super snelle reacties op emails en Whatsapp. Dit is veel beter geregeld dan bij de kite/watersport winkels van "de oude stempel". Hun focus... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Kitemana – world’s biggest premium online kiteboardshop. We have been supplying only the best kite gear and great deals to over 50.000 kitesurf lovers around the world. Contact our passionate kitesurf experts for personal advice on your kite gear!
Kontaktopplysninger
Keyserswey 67, 2201CX, Noordwijk ZH, Nederland
- +31-71-4081154
- info@kitemana.com
- kitemana.com
4,5
Enestående
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Exceptional service and good prices!
I had an amazing experience at this store! The staff was friendly and welcoming, their knowledge about kites was outstanding. They answered all my questions and helped me find the perfect gear for my needs. The store has an enormous selection of kites boards and wetsuits on display. Highly recommend this place for anyone who loves kites or is just getting started.
15. november 2024
Anmeldelse skrevet uten oppfordring
Snelle levering, goede service en oprechte betrokkenheid
For our kite-trip to Brazil we wanted 4 customized Lycra’s.
Together with the input of KITEMANA we created a unique design. In no time it was printed and delivered.
The Lycra’s gave great protection (50+) for the sun and we were very recognizable.
Up to the next trip!! 🙌🏻🇧🇷🌴
1. november 2024
Anmeldelse skrevet uten oppfordring
Worst shopping experience and customer success
They sent me a damaged kite, I asked for a refund or at least to get a new one.
They refused everything, so that they could keep my money.
That's honestly the worst shopping experience I've ever had
19. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Kitemana KiteShop
Thank you for your feedback. We're truly sorry for the inconvenience caused.
To clarify, as soon as we learned about the issue, we offered to provide a full refund upon receiving the returned parcel, which should only take about two business days. Additionally, we offered to immediately ship a brand-new kite with express delivery for next-day arrival to resolve the situation as quickly as possible.
Customer satisfaction is very important to us, and we are committed to ensuring that you have a positive experience. Please feel free to reach out if there's anything further we can do to assist you.
Team Kitemana
Excellent and efficient service
Excellent and efficient service. I ordered a kite on the Wednesday and received it on the Friday to Cyprus. I can recommend kitemana to all my friends who love a beach life.
8. november 2024
Anmeldelse skrevet uten oppfordring
First purchase
Thank you very much, everything went well, I will buy again without doubt.
Many thanks to Tom
9. november 2024
Anmeldelse skrevet uten oppfordring
Snelle service, persoonlijke aandacht
Ik kwam bij Kitemana voor een nieuwe heuptrapeze, goed advies gehad waardoor ik nu zonder rugpijn een supervette trip naar Brazilie maak! Haak was nog niet binnen en zou worden nagestuurd, maar werd toch meteen meegeleverd waardoor geen stress:) deze gasten denken echt met je mee, geven persoonlijke aandacht en super goede service! Bedankt jongens!
16. oktober 2024
Anmeldelse skrevet uten oppfordring
Service op maat ...
Het was op vrijdag even na lunch rustig in de zaak, en ik had een afspraak gemaakt om gear aan te schaffen. Angelique nam alle tijd en adviseerde op maat en op basis van het stellen van precies de goede vragen. Erg blij met de aankoop, met de kennis, en met de aandacht. En bovendien met het komen met een mooie oplossing voor inruilen van m'n oudere gear.
11. oktober 2024
Anmeldelse skrevet uten oppfordring
Pas de service après vente
On reconnaît la qualité d’une entreprise par son service après vente. C’est sûr, l’envoi est très rapide et les prix sont canons.
Sauf quand vous avez un litige à régler, même s’il est minuscule, le service après vente n’est pas là pour trouver une solution! Rapide en réponse par écrit, mais aucune solution n’est proposée. Vous trouverez mieux ailleurs.
2. september 2024
Anmeldelse skrevet uten oppfordring
Visit the store in the Netherlands
Visit the store in the Netherlands. I actually came for a wetsuit, but ended up buying new kites. The service from Angela in the store was amazing. They also had really good offers. It was a really pleasant experience and will definitely come back.
23. august 2024
Anmeldelse skrevet uten oppfordring
Mijn kite laten repareren bij Kitemana
Mijn kite laten repareren bij Kitemana. Op basis van de symptomen leek het ernstig. Werd erover teruggebeld dat het minder ernstig was. Snel gerepareerd, superfijn en erg vriendelijk klantcontact. Denken in het belang van de klant. Topservice!
28. august 2024
Anmeldelse skrevet uten oppfordring
Great experience
The goods were shipped the same day and I received it after 3 days. I live in Croatia so it was really fast. Everything was as described
15. juli 2024
Anmeldelse skrevet uten oppfordring
Geweldige webshop qua…
Geweldige webshop qua gebruiksvriendelijk en aanbod. Verder super snelle reacties op emails en Whatsapp. Dit is veel beter geregeld dan bij de kite/watersport winkels van "de oude stempel". Hun focus ligt meer op de fysieke winkel en de online propositie valt bij veel andere shops erg tegen. Bij Kitemana is de online propositie zeer sterk en als je wilt kan je hun shop bezoeken.
17. juli 2024
Anmeldelse skrevet uten oppfordring
Altijd geweldige service
Altijd geweldige service, goed persoonlijk advies en gewoon een gezellig bezoek! Ben nog nooit zonder glimlach weggegaan uit de winkel, of het nou om reparaties gaat of nieuwe gear!
Thanks Angela voor je hulp de afgelopen keer tijdens het kopen van mijn nieuwe kites.
22. mai 2024
Anmeldelse skrevet uten oppfordring
Ich bin sehr enttäuscht!!!
Ich bin sehr enttäuscht über meine Bestellung bei Kitemana! Nach über 14 Tagen wurde meine Bestellung noch nicht versendet und erst auf meine Nachfrage nach 10 Tagen wurde Kontakt mit mir aufgenommen. Dann wurde ein Versand noch in KM 18 versprochen aber nicht eingehalten. Kontaktaufnahme Fehlanzeige! Kundenservice sieht meiner Meinung nach anders aus! Ich bin sehr enttäuscht von diesem Shop und Team!
Ich hoffe nicht , dass es sogar Betrüger sind und ich gar keine Ware oder Fake Ware bekomme und mein Geld dann auch noch weg ist!
Vorsicht bei der Bestellung mit diesem Shop!!!
6. mai 2024
Anmeldelse skrevet uten oppfordring
I recently visited Kitemana
I recently visited Kitemana, and I was blown away by the expertise and friendliness of the staff. They helped me choose the perfect gear for my level and preferences. From beginner kites to advanced setups, they have it all. The staff patiently walked me through the different types of kites, explaining their features and benefits. They even provided tips on wind conditions and safety measures. Thanks to their guidance, I left feeling confident and excited to hit the waves. If you're looking for top-notch gear and expert advice, Kitemana is the place to go!
15. april 2024
Anmeldelse skrevet uten oppfordring
Return Policy
The return or exchange process is extremely customer-unfriendly and complicated, at least for recipients from Germany. Kitemana delivers from Germany, but returns have to be sent back to the Netherlands (shipping costs approx. 3x). Returns must be confirmed online, there is no return order or corresponding PDF form. For parcels weighing between 2-5kg, a fee of around €15 will be charged.
28. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Kitemana KiteShop
Reply from Kitemana KiteShop
Dec 7, 2023
Dear valued customer,
We sincerely apologize for any inconvenience caused by our policy regarding return shipping costs. We understand that it can be frustrating to have to bear these expenses yourself. We appreciate your feedback and would like to address your concerns.
The reason we have this policy in place is to ensure that we can continue offering competitive prices on our products. By asking customers to cover the return shipping costs, we can keep our prices low and provide a wide range of options for our customers.
However, we understand that every situation is unique, and we always strive to find the best possible solution for our customers. If you feel that there has been a mistake or an exceptional circumstance in your case, we encourage you to reach out to our customer support team directly. They will review your situation and work with you to find a suitable resolution.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your feedback as it helps us improve our services and policies to better serve our customers in the future.
Thank you for choosing our company, and we hope to have the opportunity to provide you with an improved experience in the future.
Best regards,
Team Kitemana
Ich habe jetzt zum zweiten Mal Kites…
Ich habe jetzt zum zweiten Mal Kites und eine neue Bar bestellt und bin sehr zufrieden. Super Kundenservice, beste preise und Lieferung schnell wie der Blitz!
4. mars 2024
Anmeldelse skrevet uten oppfordring
Can be better
Unprofessional...No customer service...
Update...it seems the shop was closed for vacation and there was no auto reply on email. I only found out by calling them and there was an voice message left. So all in all I finally after 7 days got a reply.
13. mars 2024
Anmeldelse skrevet uten oppfordring
Bestellung nie ausgeliefert
Bestellung vom November 2023 nach Bezahlung nie ausgeliefert, keine Antwort auf Nachfragen. Nicht zu empfehlen.
24. februar 2024
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.