I started using Kit & Kin a few months ago & started with their dishwasher tablets. They’re great! Then I really wanted to have a laundry liquid instead of other eco friendly ones that weren’t. So I o... Vis mer
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I am a long time, brand loyal Kit & Kin customer. I LOVE the products. I've used them for all three of my children. I have spent £1000s on K&K over the years and I have been so happy with the brand, p... Vis mer
Absolutely love these nappies for my 16 month old! We also use the toilet paper, toilet cleaner, hand soap, washing up liquid, laundry soap and dishwasher tablets and no complaints at all here. Beauti... Vis mer
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I've been using Kit and Kin for a couple of years now, every product I've bought does exactly what it says on the tin, without covering every surface in toxic chemicals and filling the house with into... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Kit & Kin offers families a range of safe, eco-friendly and affordable products that are better for you and better for the environment.
Kontaktopplysninger
22 Wycombe End, HP9 1NB, Beaconsfield, Storbritannia
- 0208 075 6678
- chat@kitandkin.com
- kitandkin.com
4,3
Enestående
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Kit & Kin
Hi Alina,
Thank you so much for your lovely review! 💚
We’re so pleased to hear that you received such great service from us. Thank you for taking the time to share your experience and for choosing Kit & Kin, we really appreciate your support! 😊✨
Fiorela
Was looking for a lavender based…
Was looking for a lavender based natural washing liquid and found just the thing on Kith and Kin site. Decided to give it a try and am really pleased! It smells gorgeous (no chemically nastiness!) and works a treat. I washed my bedding and all my woollens in the hope of deterring any clothes moths with the lavender scent - which is gentle but long lasting. Will definitely be buying again xxx
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kit & Kin
Hi Karin,
Thank you so much for your lovely review! 💚
We’re so pleased to hear that you’re loving our lavender laundry liquid and that both the scent and results have been such a hit! It’s wonderful to know you’ve found just what you were looking for, especially something gentle and naturally fragranced for your bedding and woollens.
Thank you for taking the time to share your experience and for choosing Kit & Kin. We really appreciate your support and can’t wait to welcome you back! ✨
Fiorela 💚
Prompt delivery
Prompt delivery. Product seems good. Only tried the toilet cleaner so far. Haven't used the laundry liquid yet. Like the ethos of the company supporting rainforests etc., and being able to return the pouches.
26. juli 2026
Svar fra Kit & Kin
Hi Penny,
Thank you so much for your lovely review! 💚 We’re so pleased to hear you’re enjoying the toilet cleaner and that your order arrived promptly. It’s also wonderful to know that our commitment to protecting rainforests is important to you. We hope you enjoy trying the laundry liquid too! 🌿
Thank you for choosing Kit & Kin! 💚
Carmen
Order Not Received
I placed my order on 29th July and I am still waiting for it. Evri confirmed they had it on 30th but I've heard nothing since. Contacted Customer Services 3 days ago and still waiting for a response. I have ordered before and like the products so this is disappointing
30. juli 2026
Svar fra Kit & Kin
Hello Suzanne,
we are very sorry to hear about your experience on this occasion. We are currently experiencing higher level of delayed orders due to the ongoing heatwave in the UK. We do advise our customers about it on our autoreply email and want to assure you that our team is working really hard to get back to each customer as soon as possible. We also promise that one of our team will be in touch with you shortly to make things right for you. Once again, we apologise for the inconvenience caused.
Marta 💚
Svar fra Kit & Kin
Hello ST,
thank you so much for taking your time and sharing your review with us. We could not be happier to hear that our services, products and delivery is working so well for you! 💚
Marta 💚
The company are very good
The company are very good
Great products and service excellent
31. juli 2026
Svar fra Kit & Kin
Hi Susan,
Thank you so much for your wonderful review! 💚
We’re so happy to hear that you’re enjoying our products and have had such a positive experience with our service too. It really means a lot to the whole team!
Thank you for choosing Kit & Kin and for taking the time to share your lovely feedback with us. ✨😊
Fiorela
Excellent customer service and I love…
Excellent customer service and I love all their products!
10. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kit & Kin
Hi Sarah,
Thank you so much for your lovely review!💚
We’re absolutely delighted to hear that you’ve had such a great experience with our team and, even better, that you’re loving our products too!
It really means so much to us to receive such kind feedback. Thank you for choosing Kit & Kin and for taking the time to share the love! ✨😊
Fiorela
I have not received my item yet
I have not received my item yet. I sent a query and not heard back.
Not impressed that I paid so much for delivery
31. juli 2026
Svar fra Kit & Kin
Hello Safina,
thank you so much for sharing your feedback with us 💚
We are very sorry to hear that our delivery has not reached you and that no one has been in touch with you yet 💚
We are currently experiencing higher than usual level of queries due to ongoing heatwave. We do advise our customers about it, and our response time on our autoreply email. Please rest assured that one of our support team will be in touch with you shortly, so we can make things right for you as soon as possible. Once again we are truly sorry for your experience.
Marta 💚
I’ve been waiting for the express…
I’ve been waiting for the express delivery for 9 days now
Thank you – we’ll probably stop needing nappies soon, and will have to move on to a different size
29. juli 2026
Svar fra Kit & Kin
Hello Lolita,
we are very sorry to hear that our parcel has not reached you and for letting us here. We have looked through our inbox and cannot see any previous messages from you, so we want to reassure you that one of our team will be in touch with you shortly so we can make this better for you and your little one. Again we apologise for your experience 💚
Marta 💚
Good products
Good products, no nasty chemicals or hormone disruptors. Only thing letting this company down is the cost for delivery... It's dearer than some of the actual products which put me off buying from them again.
24. mars 2026
Svar fra Kit & Kin
Hello Miss Gerhan,
Thank you so much for taking the time to leave us a review 💚
We're delighted to hear that you're happy with our products and appreciate your kind words about our carefully considered ingredients.
We're sorry to hear that you feel our delivery costs are a little high. We work hard to keep our shipping charges as low as possible, whilst ensuring that orders arrive safely and reliably.
We do offer free delivery on orders over £40, as well as free delivery on all subscription orders, which we hope makes it a little easier to stock up on your Kit & Kin favourites.
Thank you again for your honest feedback and for supporting Kit & Kin. We really appreciate it!
Aleksandra
Svar fra Kit & Kin
Hi Robert,
Thank you so much for your lovely review! 💚
We're delighted to hear you're enjoying our products, especially our dishwasher tablets. It's wonderful to know they're working so well for you.
Thank you for taking the time to share your experience and for choosing Kit & Kin. We really appreciate your support! 😊
Carmen
So much better than I thought
So much better than I thought! I bought the hand wash, surface spray, toilet gel, dishwasher tablets and washing up liquid and I am pleasantly surprised and will definitely re-purchase!
27. juli 2026
Svar fra Kit & Kin
Hello Danielle,
Thank you so much for your lovely review! 💚
We're thrilled to hear that our products exceeded your expectations. It's wonderful to know you're enjoying the Hand Wash, All-Purpose Cleaner, Toilet Gel, Dishwasher Tablets and Washing Up Liquid, and that you've had such a positive experience with them all.
Thank you for giving Kit & Kin a try. It means so much to hear that you'll be purchasing from us again 💚
Aleksandra
Quick delivery
Quick delivery. I have used the washing up liquid and the laundry liquid from this company and am very happy with both. Natural non toxic ingredients and superior results.
1. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kit & Kin
Hello Eleanor,
Thank you so much for taking the time to leave us a review! 💚
We're so pleased to hear that you're happy with both our Washing Up Liquid and Laundry Liquid. It's wonderful to know that you're enjoying the combination of natural, non-toxic ingredients and effective cleaning results, exactly what we strive to achieve.
Thank you for your support, and we hope you continue to enjoy our products 💚
Aleksandra
Second order change your delivery service!
Second order. Products are 5* but my experience was awful with the courier this time. There is no option to choose next day delivery with Kit & Kin and it took 5 days to arrive which is okay normally but we were going away on holiday on the 5th day... I received notification it would be arriving when we would be travelling so I used the ap and asked it be delivered to a neighbour instead...
I got a notification later that day it had been delivered with a photo on our doorstep... Needless to say our order was stolen! So no products, lost money and nothing from the courier company when we put in a complaint.
Change to Royal Mail Please and add express delivery or options on the checkout.
27. juli 2026
Svar fra Kit & Kin
Hi Jenny,
Thank you so much for taking the time to leave us a review. 💚
We're delighted to hear that you love our products, but we're so sorry that your delivery experience didn't match the quality you expect from us. We completely understand how disappointing this must have been.
We'll be in touch by email shortly so we can look into this further and do our best to put things right.
Carmen
Arrived on time and beautifully…
Arrived on time and beautifully packaged. The bottles fit well in any room. Both the hand-wash and multi purpose spray work well and smell fresh. The refills will last for ages!
Very pleased with my purchase.
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kit & Kin
Hello Jacqueline,
Thank you so much for your review! 💚
We're delighted to hear that your order arrived on time and that you love the packaging. It's fantastic to know that you're enjoying both the Hand Wash and All-Purpose Cleaner, and that you're pleased with the fresh fragrance and long-lasting refills.
Thank you for choosing Kit & Kin. We really appreciate your support and hope you continue to enjoy your products 💚
Aleksandra
Trial pack quality didn’t match subscription
Update: After posting this review, Kit & Kin got in touch and apologised for the lack of communication. They investigated my concerns and confirmed that there had been a difference between some trial and subscription nappies due to changes in the materials used.
Although it took far longer than it should have to receive a response, Marta, the Head of Customer Experience, has now personally resolved my complaint.
I’m pleased that my concerns were eventually taken seriously and resolved, and I appreciate the effort Marta made to put things right. My initial experience with the customer service was disappointing, but I feel the final resolution was fair and generous.
—-
I rarely leave negative reviews but I’m very disappointed with both the product and the customer service.
I subscribed to Kit & Kin after being really impressed with the quality of the nappies in the trial pack. However, the nappies I received through my subscription felt noticeably thinner and less padded than the trial nappies.
I contacted Kit & Kin to ask whether this was due to a product change or a batch issue, but despite multiple emails, an automated acknowledgement, and leaving a voicemail after my call wasn’t answered, I’ve never received a response.
I’ve now cancelled my subscription. The lack of customer service has been just as disappointing as the product itself.
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kit & Kin
Hello Maisie,
Thank you for taking the time to share your experience with us 💚
Firstly, we'd like to sincerely apologise both for the disappointment caused and, in particular, for the fact that you have not received a response from us despite contacting our team on several occasions.
This is certainly not the level of service we aim to provide, and we cannot apologise enough for the frustration this must have caused, especially after you placed your trust in us and subscribed following such a positive first experience with our nappies.
We would also like to reassure you that one of our team members will be in touch with you shortly so that we can look into the concerns you have raised and answer your questions properly.
Thank you again for bringing this to our attention, and please accept our sincere apologies once again.
Warm regards,
Marta
Brilliant products that clean so well
26. mai 2026
Svar fra Kit & Kin
Hi Cooper,
Thank you so much for your wonderful review 💚
We're delighted to hear you're enjoying the products and that they're cleaning so well.
Thank you for choosing Kit & Kin and for taking the time to share your feedback. We really appreciate your support! 😊
Jade
Best dishwashing tablets out there.
Wanted eco tablets so brought one packet of all the top rated eco brands and did a little head to head to settle on one. Initially chose smol, the close second as cheaper but didn’t realise you had to pay postage on top every delivery which made them similar and they left glasses hazy.
Kit and Kin dropped a sale so immediately brought a years worth. Free delivery came immediately and well packed. Made up with the performance abd and will never change. Great product and company
25. juli 2026
Svar fra Kit & Kin
Hi Sarah,
Thank you so much for your fantastic review 💚
We love that you put our dishwasher tablets to the test against other brands, and we're absolutely delighted that Kit & Kin came out on top! It's wonderful to hear you've been impressed with both the cleaning performance and the delivery experience.
Thank you for choosing us and for stocking up for the year! We really appreciate your support and are so pleased to have you as part of the Kit & Kin community. Happy dishwashing! ✨
Jade
At the moment its 1 Star sadly...I have…
At the moment its 1 Star sadly...I have reached out to you regarding my order as EVRI delivered to the wrong address so I didnt receive my order...hopefully you will contact me soon to sort this out?
Your reply seems to think its delayed? but it was delivered to another address?
25. juli 2026
Svar fra Kit & Kin
Hello Karen,
thank you so much for sharing your feedback with us here 💚
We are very sorry to hear that our parcel has not reached you within a nominated time and we apologise that this might have caused you some worry.
Due to current heat wave we are experiencing higher than usual number of queries but please rest assured that our team is working their hardest to get to each customer as fast as we can, and one of our support team will be in touch with you shortly 💚
Marta 💚
My products arrived very quickly
My products arrived very quickly. The clothes smell really nice, I used the linen scent.
24. juli 2026
Svar fra Kit & Kin
Hi Tracy,
Thank you so much for your lovely review 💚
We’re delighted to hear your order arrived quickly and that you’re enjoying the Linen fragrance. It’s wonderful to know your clothes smell so fresh! 😊
Thank you for choosing Kit & Kin. We really appreciate your support and hope you continue to enjoy our products. 💚
Jade
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