Kineon LabsAnmeldelser 

593
TrustScore 4.5 av 5

4,4

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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I have been diagnosed with lumbar disk bulges and have had major stiffness and pain. Although the advice on the website says it can take a few weeks at least to notice a difference from using the devi... Vis mer

Vurdert til 5 av 5 stjerner

The warehouse was behind. Customer service kept me updated all the way through delivery. They offered to send me treatment instructions. I use it daily and I am tracking results for myself and them. I... Vis mer

Vurdert til 5 av 5 stjerner

I had an excellent experience with customer service! After purchasing, I had a question about the product and within hours they replied to me and fully alleviated my concerns. I feel heard and cared f... Vis mer

Vurdert til 5 av 5 stjerner

I've been using their product for my headaches which typically stem from my neck - I've used it for a while now and I've seen a big difference! I typically sit for long hours for work and my neck woul... Vis mer

Informasjon om virksomheten

  1. Produsent av medisinsk teknologi
  2. Produsent av medisinsk utstyr

Skrevet av virksomheten

Kineon is a technology company with a focus on innovating light therapy devices and providing clinical level treatments in the comfort of your home. Our mission is to help the largest number of people live happier, healthier lives by providing safe and effective treatments for pain management. We believe that we all deserve the chance to be our best selves, no matter what life throws at us. We started this company with a vision ‘to positively impact the largest number of people in the most impactful & meaningful way.' Our company is made up of world-class team of individuals that care passionately to bring high-quality products to the world to help improve the quality of life. And it's time those products helped you get back on your feet and enjoy life again.


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

593 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitasjoner er registrert

Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative

Har svart på 20 % av de negative anmeldelsene sine

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Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,4

Alle anmeldelser

(593)

69 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 2 av 5 stjerner

The Q 1000 laser saved my life

The Q 1000 laser saved my life, started in 2014, batterie is running down. looking for replacement and the Kineon move+ does not help me much ! I need to return this item.

5. september 2023
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Svar fra Kineon Labs

Hi Robert,

Thank you for the feedback. We sincerely apologize for the issues caused here! We've requested additional information from you and will review your communication with us so we can solve your issue as soon as possible!

We'll follow-up as soon as we can but please don't hesitate to reach back at hello@kineon.io so we help you further.

Looking forward to your reply!

Kind regards,
Kineon Customer Support Team

Vurdert til 5 av 5 stjerner

Great customer support

Great customer support. Excellent communication and the support staff quickly responded to my issue and sent out a replacement.

5. september 2023
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Svar fra Kineon Labs

Hi Troy!

Thank you so much for the feedback!

We're very happy that we were able to assist you and resolve your issue. Please let us know of your progress and don't hesitate to reach back if you need any help.

Kind regards,
Kineon Customer Support Team

Vurdert til 5 av 5 stjerner

Joint saver- life saver.

Saw this product on instagram. Following research I purchased the device. Pain relief was felt after first use. I now travel with the device and added to my post work out and am routine.

4. september 2023
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Svar fra Kineon Labs

Hi Roger!

Thank you so much for the feedback! We're very happy that you're pleased with the device. Please let us know of your progress and don't hesitate to reach back if you need any help.

Kind regards,
Kineon Customer Support Team

Vurdert til 2 av 5 stjerner

I asked a question and no answer.

I asked question but received no answer. I read through you site and information and it is suggested that I may have wait up to beyond the return date to get results. If that happens I won't be able to return, right? $500 is a lot of money. I think I should return it now.

3. september 2023
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Svar fra Kineon Labs

Hi Karlene,

Thank you for the feedback.

We've checked the ticket you sent and we want to confirm that we've sent a reply an hour after your first inquiry.

As for your trial period, we'd be more than happy to extend it to have more time to test the device. We do not limit our customers who want to try the MOVE+ longer as it's our mission to help you become pain-free as soon as possible!

We'll be tracking your progress and hope we can turn around this experience!

Kind regards,
Kineon Customer Support Team

Vurdert til 5 av 5 stjerner

★★★★★ TOP

★★★★★ TOP
overwhelming product, fast shipping, awsome customer care

30. august 2023
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Svar fra Kineon Labs

Hi there! Thank you so much for the feedback! We're very happy that you're pleased with the device. Please let us know of your progress and don't hesitate to reach back if you need any help.

Kind regards,
Kineon Customer Support Team

Vurdert til 5 av 5 stjerner

I recently used this product after Achilles tendinitis

I recently used this product after getting Achilles tendinitis during a marathon. It was super easy to use just 15 minutes 2x a day just putting it on the effected area. It has been literally 3 weeks and I have no more pain. I went to the chiropractor and he said it was looking so good that I only needed to not run for month rather than a year and can still do strength work. So happy! Highly recommend!

12. september 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Kineon Labs

Hi Lydia,

Thank you so much for the feedback! This is awesome news! Glad we're a part of your journey to recovery.

Kind regards,
Kineon Customer Support Team

Vurdert til 4 av 5 stjerner

Appreciate the prompt customer support…

Appreciate the prompt customer support in replacing a faulty module / item.

27. august 2023
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Svar fra Kineon Labs

Hi Ravikiran,

Thank you for the feedback! Glad we can sort the issue out. Please keep us posted and don't hesitate to contact back if you ever need further help.

Kind regards,
Kineon Customer Support Team

Vurdert til 5 av 5 stjerner

Easy to use

it's only my 3rd day using it but I already feel a relief from knee pain. I usually wake up with knee stiffness but it's gotten better and I feel like I can move a bit better.

8. september 2023
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Svar fra Kineon Labs

Hey Erin,

Thank you so much for the feedback! This is incredible news! Glad you're starting to get positive results with the device! Please keep us posted of your progress!

Kineon Customer Support Team

Vurdert til 5 av 5 stjerner
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Svar fra Kineon Labs

Hi Deborah, thank you so much for the feedback!

We have a community on Facebook where people share their experiences so if you haven't we highly recommend joining in to learn more about other people's tips & tricks with the MOVE+.

https://www.facebook.com/groups/kineon/

Vurdert til 5 av 5 stjerner

The individual providing assistance…

The individual providing assistance demonstrated a high level of professionalism and was quite helpful in addressing my concerns. Furthermore, they were prompt in their response to my initial inquiry.

19. august 2023
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Svar fra Kineon Labs

Hi Janet, we appreciate your feedback! Glad we can assist you with your concern. Don't hesitate to contact back if you need anything else and we're happy to help.

Kind regards,
Kineon Customer Support Team

Vurdert til 5 av 5 stjerner

Flexibility…and Ease

I've been using the product.. now for about 5 and 1/2 weeks ..everyday daily on my knee,and on my neck.. 10 minutes..2 times a day...I will tell you that it is so wonderful ...It takes time on the knee but it is soothing... ..however it's a lot quicker relief in the neck area
especially since my head's down a lot ..All I can share with you is that I. Really use n love this product. I recommend it highly and that's why I just purchased another one to give as a gift to my sister , because she has severe neck pain and she had felt fast alleviation.. when using my unit ..so Yes --this is a great product ⭐You just have to be Consistent and have Patience ..Thank you

2. september 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Kineon Labs

Hi Miriam, Glad to hear of your progress, this is awesome! Glad to hear you and your family's getting positive results with the device!

Kind regards,
Kineon Customer Support Team

Vurdert til 5 av 5 stjerner

Mom’s Knee Replacement

I used the product for about a day and then gave it to my mom. She recently had knee replacement surgery. She’s been using it about a week and calls it her zapper as she can stop the tingling in her knee while using the device. She said, “it might be the nerves connecting back”. She is at a crucial stage in her recovery.

18. august 2023
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Svar fra Kineon Labs

Hello Kent, thank you so much for the feedback!

It's an honor to be a part of your family's journey to recovery! Please keep us updated and we look forward to you and your mom's progress!

Kind regards,
Kineon Customer Support Team

Vurdert til 5 av 5 stjerner

Crazy fast customer service

I had a broken strap, emailed them and they literally responded within one minute and had a new strap shipped out to me. So impressed!

1. september 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Kineon Labs

Hi Brian, glad we can assist you with your concern!

Kind regards,
Kineon Customer Support Team

Vurdert til 5 av 5 stjerner

Elite athletes all swear by it!

I work with a number of elite athletes who all swear by this - every one of them was sceptical at first but they immediately fell in love with the Move+ and use it on any injuries or niggles. I recently got one myself and its been incredible. Couldn't train without it!

31. august 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Kineon Labs

Hello Cesca, Thank you so much for the feedback! Glad we can be part of your recovery journey!

Kind regards,
Kineon Customer Support Team

Vurdert til 5 av 5 stjerner

Kineon is quick to respond and take care of my issue

I have a small issue with my Kineon. A Kineon rep responded the very next morning and is in the process of remedying my situation. I am very happy with Kineon.

24. august 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Kineon Labs

Hi there, glad we can assist you with your concern! Please don't hesitate to reach back and we'll always be happy to assist you!

Kind regards,
Kineon Customer Support Team

Vurdert til 5 av 5 stjerner

I received my device very sooner than…

I received my device very sooner than expected even though I live in a remote Northern Town in BC Canada. Packaging was great and device works very well.

Kevin.

7. august 2023
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Svar fra Kineon Labs

Hi Kevin, thank you so much for the feedback! We're very happy to know you've received your unit right away!

Kind regards,
Kineon Customer Support Team

Vurdert til 4 av 5 stjerner

It's still too early to tell…

It's still too early to tell and give an honest review. I am using the MOVE for my knee and shoulder/back. I received the MOVE about two weeks ago and used it every other day for 15 minutes. I haven't noticed anything different yet. Both locations still have pain, and I haven't sensed any change. I continue to go to the physio and regularly do my exercises. So we shall see what comes out of it.

As for the device itself, its well made and good quality, and I expect it to last for a long time. The case is well made, and the charging station rocks. Overall, the product and presentation are spot on. Hoping its use will help.

7. august 2023
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Svar fra Kineon Labs

Hi Francisco,

Thank you so much for the feedback! We're happy you're pleased with the quality of the unit but please keep us posted of your progress! If you're still not getting the results you want, please don't hesitate to contact us and we'd be happy to assist you further.

Kind regards,
Kineon Customer Support Team

Vurdert til 5 av 5 stjerner

Great Service

Great! You replaced my damaged red light and I did send back the damaged one. A suggestion would be to make the band elastic, as it is difficult to use and adjust. Also, the case should be bigger to hold everything. Thank you!

8. august 2023
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Svar fra Kineon Labs

Hello Teresa,

Thank you so much for the feedback and we're happy we could help you resolve the issue you encountered! We'll keep a note of your comment for when we work on the next coming updates.

Kind regards,
Kineon Customer Support

Vurdert til 5 av 5 stjerner

Loved the device and seems to be…

Loved the device and seems to be working. My only complaint is the straps. I don't want to have to spend extra money to buy the extender straps for my back considering the device was so expensive. I feel they should have been included at no charge.

Company immediately contacted and made right. Highly recommend.

5. august 2023
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Svar fra Kineon Labs

Hi Julie,

Thank you for the feedback. We're very happy to hear about your progress and we understand that you're upset with not getting the strap extenders.

We've sent you a follow-up email and we'd be more than happy to assist you further in turning around the experience!

Looking forward to your reply!

Kind regards,
Kineon Customer Support Team

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