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What used to be My favourite instant coffee is now relegated to the “must avoid” list since the “shrinkflation” and the recipe change to include non soluble coffee grounds…basically “coffee dust”. I... Vis mer

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Why change the recipe when there was nothing wrong ? It's now a horrible taste resembling a mixture of Camp Coffee and Mellow Birds. It doesn't fully dissolve and leaves a dark brown sludge in the... Vis mer

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I've drank Kenco Rich for decades. I really enjoy the flavour. I cannot drink the microground coffees such as Millicano. I have Crohn's Disease (inflammatory bowel disease) and the presence o... Vis mer

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Kenco's response to my complaint about the new sludge - basically they really couldn't care less: Thank you for taking the time to get in touch and for sharing your feedback with us. The K... Vis mer

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362 anmeldelser i de siste 12 månedene

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Vurdert til 1 av 5 stjerner

This "revamp" is a disaster

This "revamp" is a disaster - We have been enjoying Kenco red for the past 10 years or so and it's now undrinkable. Bitter, leaves a scum on the side of the cup and the sludge at the bottom is gross. Won't be buying again....

10. september 2026
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When you think something is wrong

When you think something is wrong, generally something is wrong, that being the new style of Kenco smooth, I thought it was my taste buds failing me , but after buying another jar, all's confirmed, it's really lacking in all departments of it's predecessor, it's now got a bitter taste, leaving a unpleasant aftertaste and doesn't dissolve well leaving a residue at the bottom of the cup. Time for a change of brand for me.

10. september 2026
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After years of Kenco Rich being our…

After years of Kenco Rich being our family favourite- we have gone in search of a new brand. Very disappointed at the changes - much too bitter, doesn’t dissolve as before and also smaller quantity in the jar - why fix what wasn’t broken 😞

9. september 2026
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Kenco have ruined their Really Rich…

Kenco have ruined their Really Rich Brand. My family have been purchasing this brand for years and when I bought the new red top everyone asked “have you changed the coffee”.
It is awful, cheap tasting, bitter, doesn’t blend, leaves a terrible aftertaste taste. JDE you’ve ruined a premium instant coffee.
So disappointing, my son calls it shittification I totally agree and will not be buying this ever again!

10. september 2026
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They changed the recipe.

Like others, having found Kenco Smooth now tastes bitter and leaves a sludge at the bottom of the cup I complained to Douwe Egberts the owners of the Kenco brand. Their reply is that, contrary to previous statements that they "had no changed the recipe", they have. They now add 10% ground bean to their product. A kind of 'filler' to reduce the cost of production. Am now seeking an alternative brand to enjoy.

9. september 2026
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Dour Egberts. As dour as they come.

I only bought kenco. Not no more! New jar! Wow says I, why have they spent 10s of 000s of pounds on designing and producing a new jar? Is it more aesthetic? Possibly. Is it easier to open? I doubt it. Then it has to be because they put less in the new jar! WINNER!! That's right, 10 grams they've stolen off of us. If you can spend that kind of money on a jar there must be a reason besides that surely? No. Theft. Pure and simple. Shrinkflation as it's coined. So Douwe egberts are as big as crooks can get. And the recipe change? Back to grinding beans for me. Big business showing exactly what they think of their customers. F all.

8. september 2026
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Gutted 😞

Gutted 😞. Bought my usual decaf Kenco but seriously thought there had been an error in labelling! So I bought the standard smooth Kenco to check - that was awful too. No more. Would be interesting to see what other brand disappointed customers are buying instead now to save me hassle of trials !

8. september 2026
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This new red top rich coffee is poor

We first noticed that we were getting a sludge in the bottom of the cup and it didn’t taste the same then we find out there is less coffee in the jar despite the price being the same . It has baffled me for some time why it was cheaper to buy a jar than a refill packet what is the point of paying more for a paper bag. The price of kenco has been all over the place for years. In shops like bm or Iceland or aldi could be £1.50 a jar cheaper than Asda or Tesco or the local shops.

8. september 2026
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I don’t care about the jar

I don’t care about the jar. I do care about the change in taste and the added sludge left in the cup. I will not be buying any more of this concoction.
Goodbye Kenco Smooth

8. september 2026
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Vurdert til 1 av 5 stjerner

What has happened to Kenco Rich instant…

What has happened to Kenco Rich instant coffee? Yuk!
Price hike to £8.35, sneaky reduction in size from 200g to 190g, bitter taste, coffee granules don't dissolve, and there's a dark sludge at the bottom of the cup. Been drinking Kenco for many years but I can't put up with this. Need to look for a new brand.

30. august 2026
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What have you done Kenco?!

What have you done Kenco?!? Smooth was our go to coffee for sooooo many years. And now it is vile. It doesn’t taste smooth, it doesn’t look smooth and it certainly isn’t smooth with a scum on the top and residue in the bottom. There’s a reason I don’t drink filter coffee and that is because it makes me unwell. We will no longer be buying your product after years and years of being an only Kenco customer. Poor poor decision. And not only have you downgraded your product by adding the rubbish end of filter coffee, you have made it smaller and more expensive. Bye Kenco. Another customer bites the dust.

8. september 2026
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We used to drink Gold Blend until…

We used to drink Gold Blend until Nestle changed their recipe adding grounds, I then switched to Kenco but now they have ruined their recipe, it's gone from the best freeze dried to some of the worst. Aldi and Lidl sell very good freeze dried Columbian coffee and this is what we will be drinking from now on. I don't think we will even finish this jar of Kenco it's that bad.

8. september 2026
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TERRIBLE

TERRIBLE! this is my favorite coffee..Kenco Blue....and OMG this is unacceptable. It tastes like the dregs of a filter bag with all the bits in the bottom of the cup. PLEASE revert!!

7. september 2026
Anmeldelse skrevet uten oppfordring

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