Kenco Anmeldelser 

The new jars of kenco rich I can cope with the shrinking jar, but not the new recipe it tastes bitter and strong and leaves a horrible black sediment at the bottom of the mug,not as nice as the old recipe please change it back ive used it for over twenty years but won't buy anymore until you go back to the old recipe

What has happened to Kenco coffee ?
We always buy Kenco Blue Rich but horrible sediment at the bottom of the cup. Sadly will be changing brand.

Taste is very Bland also residue in bottom of mug not very impressed as before change no complaints

The new ingredients have made the coffee disgusting. It gets an horrible sediment in the bottom which makes the last part of your drink un-drinkable. They've lost my custom now.
I phoned Kenco, i was on hold for over 12 minutes. As soon as I mentioned the recipe changes, they put the phone down.
Everyone needs to take their coffee back for a refund so they get returned.

Been drinking this for 20 plus years. No longer, rip-off sizing with eco virtue signalling. Disgusting, tasteless slop with an ersatz sludge finish - think Mellow Birds with acorns. They must think we are idiots. Bye Bye Kenco.

I am writing to express my deep disappointment with the recent change to Kenco Smooth. I have been a loyal customer and drank Kenco Smooth every single day for the past 30 years, but the current jar is completely undrinkable.The new formulation does not dissolve properly. It leaves a thick, gritty, muddy sludge at the bottom of my mug, and the coffee looks murky and cloudy instead of clear. On top of the awful texture, the smooth flavour I loved for three decades is gone, replaced by a harsh, bitter taste.As a customer of 30 years, I feel incredibly let down by this drop in quality. I cannot finish this jar and will unfortunately have to switch brands. Regards Vincent

Came here to complain about the new recipe! What on earth have you done kendo? IT IS DISGUSTING! I’ve been buying your Red Kenco Smooth for years, and now I will have to look for another brand. Not only have you ruined the recipe but also you’ve reduced the size of the jar whilst putting the price up.
Coffee is now gritty and leaves a sludge at the bottom of the mug.
I really hope kenco see all these reviews about this change and revert it, they will need to do it quick though or I’ll be settled with a new brand.

Absolutely awful we have always bought the blue top encourage coffee was delicious I don't know what they have done but it tastes vile with a dark residue at the bottom the jar is a lot smaller yet you are charging the same price trying to fool us also with a red top on instead of a blue top you are fooling nobody whoever the decision was to change it needs to be fired and give us back our coffee we once enjoyed are we will have to change our coffee altogether

You have heard the old saying "if it's not broke then don't try to fix it". I for one will not be buying kenco rich again until they revert back to it's original recipe.

This new coffee is awful, there's no other word to describe it. I won't be buying kenco again 😝😡.19

I have just purchased Kenco's new jar of its Coffee.
I wish to complain about the "new recipe" for this coffee. The new blend tastes significantly more bitter and weaker compared to the previous smooth and rich flavour and there is a disgusting sediment left in the bottom of the cup. Your once delicious and tasty coffee that I've enjoyed for years is now on the same level as other cheap supermarket alternatives. I shall no longer be purchasing your now yucky coffee.

I am very disappointed with the new recipe for Kenco coffee with the blue lid. The coffee now stains the cup, and the taste is noticeably different from the previous recipe.

I have always enjoyed Kenco coffee, but unfortunately, I will no longer be purchasing it because of this change.

I would strongly recommend bringing back the original recipe, as I believe it was much better. If the new recipe continues, I feel it would be better to stop making this version altogether

What a self sabotage! Kenco Rich has been my only morning coffee for as long as I can remember. Fell for the new design con and only noticed the ingredient change when my first cup tasted awful and was left caked in brown sludge. Say goodbye to approx £15 every month from me Kenco, idiots.

We bought a new jar of Decaf with red lid and it is absolutely abysmal! It’s bitter, sludgy and doesn’t dissolve properly when adding the hot milk. I have tried putting sugar in it and it still tastes dreadful. I think we’ve bought and enjoyed Kenko for 30 years with no problems. We don’t care if the jar is smaller or if the price goes up as long as the coffee remains the same. Not buying Kenko again and going to try Douwe Egberts Prima Decaf. Frustrating that some idiot thinks this was a good move and the company probably wont listen to the consumer. Wait and see your profits plunge Kenko.

Made a complaint to Kenko re the above and they emailed today as follows. What a waste of time giving feedback!

“Thank you for contacting us.
The Kenco blends have been carefully developed to deliver a premium in-cup experience. As part of this, the Kenco Smooth Rich range includes 10% finely ground roast and ground coffee.
Because the product contains finely ground coffee, you may notice a small amount of coffee residue or sediment left in the cup or mug after preparation. This is a natural result of the blend composition and is expected with this recipe.
We hope this helps explain the change you have noticed.
If there is anything else we can help you with, please get back in touch.” !!!!

Since they changed the packaging from a blue top to a red one, they have changed something and it is not as good. I tried to ask them but they didn't accept my query.

Oh dear, what have you done Kenco. I've never tasted anything so awful. I've been drinking Kenco Smooth for decades, not any more. The obvious reason for buying the smooth is because I dont like bitter grounds, which you now add. It tastes dreadful, leaves gritty bits in your mouth and a black sandy sludge in the bottom of the cup. Shame on you, you're putting anything in your recipes now to bulk it out and charge more for less. Idiots!!!

Like everybody else here, I have been very loyal to Kenco. However this is a big own goal so to speak. Not only is the jar smaller but the lid is terrible to fit on properly. The rich coffee tastes ok but definitely not as enjoyable as the old rich brand and there is a sludge at the bottom. Why change Kenco?? I will be looking for another brand today. Another customer lost.

The person who signed off the decision to change the formula for Kenko smooth should be in prison for at least 20 years, harsh labour. I will never forgive you for what you have done.

Kenco coffee now leaves sludge in bottom off cup and tastes crap. Been kenco drinker for many year now have to find another make can not drink this crap.
Very disappointed with them
Quality is rubbish

They have started to add filter coffee to their Really Smooth red jars, and they have reduced the size of the jars. The coffee has a horrible grainy residue in the bottom and tastes bitter and less smooth.