Just had KCOM instal full fibre today. Only been in a few hours but so far working perfectly. A special mention has to go to the two engineers, Blake and Ellis. In what were really atrocious condition... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
KCOM have had really good communication with us from the start, and I have had the opportunity to ask questions throughout the whole process. On installation day, Blake and Ellis came at 8am promptly,... Vis mer
Selskapet har svart
£40 a month for a 100 mb/s and its frequently dropping out, or I'm getting speeds between 10-40mb/s. try making a complaint or getting through to someone once your a customer, verbal only ( hand no re... Vis mer
Selskapet har svart
Ellis and Blake have just upgraded our internet. They were brilliant dealing with non tech savvy people. Polite, helpful and professional. We would recommend all aspects of Kcom.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Kontaktopplysninger
37 Carr Lane, HU1 3RE, Hull, Storbritannia
- 01482 602555
- question@kcom.com
- kcom.com/home
4,2
Bra
4k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Easy Seamless switch
Easy Seamless switch
Tony was very professional and friendly in equal measure. Explained exactly how when and what was involved in moving my broadband to Kcom. Excellent customer service Thank you
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra KCOM
Good morning Sharon.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Ellis & Blake worked friendly &…
Ellis & Blake worked friendly & efficiently whilst changing our internet over to fibre. They had to dig through the front lawn to be able to lay the cable but everything was put back and you can barely see where they had dug - no complaints at all .. Thank you
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra KCOM
Good morning Sally.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Very happy customers
Ellis and Blake have just upgraded our internet. They were brilliant dealing with non tech savvy people. Polite, helpful and professional. We would recommend all aspects of Kcom.
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra KCOM
Good morning Raymond.
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
Very helpful and professional
Very helpful and professional
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra KCOM
Good morning Mr Sheppard.
We’re grateful for your support and thrilled you’re enjoying our service.
Kind regards, Ella.
Very easy to set up
Very easy to set up, very quick and informative!
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra KCOM
Good morning Nick.
Thank you for sharing your experience - we’re glad it’s been a good one.
Kind regards, Ella.
Great customer service at a competitive…
Great customer service at a competitive price. Having just moved into the KCOM area, the experience was so much better than any interaction I’ve ever had with BT/EE.
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra KCOM
Good morning Matt.
We really appreciate your feedback and are glad we could help.
Kind regards, Ella.
We have been wanting fibre broadband…
We have been wanting fibre broadband for sometime now and decided to go with Kcom. I rang them and got a quick answer and a very helpful young man. Fibre is ordered for the end of the month. All taken care of. There was no sales pressure. Would certainly recommend them thus far.
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra KCOM
Good morning Marion.
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
Used the call back service provided and…
Used the call back service provided and received the call in less than 5 minutes, whole process of ordering my internet package was simple and efficient. The person on the other end of the phone was informative, friendly and courteous.
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra KCOM
Good morning Clarkey.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
Easy to order on line and followed up…
Easy to order on line and followed up by a sales advisor next day
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra KCOM
Good morning Patrick.
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
Ellis and Blake wre very helpful
Ellis and Blake wre very helpful being in my 70s i am not great with technology they were patient and helpful. They wre efficient and cleared everything you wouldn't have known they had been.
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra KCOM
Good morning Christina.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Quick friendly outcome …
Quick friendly outcome to my request for change of package
6. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra KCOM
Good morning Pam.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Just switched to Kcom whole process was…
Just switched to Kcom whole process was a breeze and kept well informed all the way cheaper prices for the same package as I had with BT/EE
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra KCOM
Good morning David.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
The guys that came and installed the…
The guys that came and installed the new ultra fast boardband were awesome and very helpfull
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra KCOM
Good morning Colin.
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
I was out when a kcom representative…
I was out when a kcom representative visit my home but it was arranged for them to call me at 6pm they was on time . Very polite explained everything clearly and arranged everything. Great service thank you
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra KCOM
Good morning Anna.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Great service, good experience.
Did what they promised,swapped me from my WiFi provider saved me a lot of hassle.
Fitted on the day they promised, Matt and Jake were very friendly and helpful
23. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra KCOM
Hello, Thank you for sharing your experience - we’re glad it’s been a good one.
Many Thanks, Holly
Had a fault and the engineer was here…
Had a fault and the engineer was here and it was sorted in 24 hours. What a pleasant experience.
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra KCOM
Hello, We really appreciate your feedback and are glad we could help.
Many Thanks, Holly
Fitting internet
I would like thank the lads today ( Blake and Ellis ) done a great clean and tidy job
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra KCOM
Hello, We’re so pleased to hear this. Thank you for choosing us.
Kind Regards, Holly
Extremely efficient and professional service.
Blake and Ellis rocked up on time, were very polite, informative and professional. Outstanding service!
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra KCOM
Hello, Thank you for your kind words - we’re delighted you’re happy with our engineers and the service!
Many Thanks, Holly
Happy to come back
Happy with my decision to come back to KCom. Got through easily on the phone, agent explained everything fully, giving me all my options and was happy to answer all my questions. Signed up there and then. Made the switch over from old provider for me so no hassle there. Would recommend anyone going with KC
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra KCOM
Hello, Your feedback made our day - thank you for sharing it.
Kind Regards, Holly
great thank you for all your help
great thank you for all your help
3. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra KCOM
Good morning Em.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
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