Absolutely brilliant service from start to finish. 10/10 for everything! The hot tub arrived exactly on time and was installed perfectly. The three young men who came to install it were fantastic—very... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Today I had my Wellis Swim Spa cover delivered and installed, and I couldn’t be happier with the service. Harry G and Mark B were absolutely amazing — very friendly, efficient, and quick. They made... Vis mer
Selskapet har svart
Jake, the engineer who serviced our hot tub did a first rate job. He had an encyclopaedic knowledge of hot tubs and was able to correctly diagnose one or two issues we were having in a matter of momen... Vis mer
Poor after sales service. Unable to connect wifi since day 1 of installation. Contacted Customer Service to ask for someone to help. Acknowledged and said a technician will be in touch. Now 10 days... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.
Kontaktopplysninger
Sarre Business Centre, Canterbury Road, CT7 0JZ, Birchington, Storbritannia
- 01634 566 005
- customercare@johnsonswellness.co.uk
- johnsonsleisure.co.uk
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The People, Natalie & Henry
The people we dealt with made the experience a pleasure. Natalie in the Sales Office and Henry On Site. Both were very approachable and civil. All questions were answered clearly and succinctly. Both were helpful and incorporated humour in their discussions with us.
Any worries were alaid and the whole experience for us was enjoyable. Both these employees were patient, kind and very good at their different jobs.
We thank them and look forward to sitting in our garden room.
Delivery was a pleasure
Delivery of my hot tub today was a pleasure and all worked out without any issues. Irish Tony as he liked to be called did a great job. From guiding the hot tub into place with my crane driver, to setting it up and walking me through the chemicals a pleasure and with no headaches. Thanks to the team.
Hot tub installation
Jake and Joe installed our hot tub and after some initial issues getting it in past our meter boxes the installation went very well, both of them were very helpful and explained everything clearly, thank you so much
Tony and Gareth installed my hot tub to…
Tony and Gareth installed my hot tub to the highest standard. Both were very knowledgable and had loads of helpful tips. They are a massive credit to the company. Thank You
Joe and Garf delivered the hot tub and…
Joe and Garf delivered the hot tub and set it up. They were pleasant and helpful and Joe explained the operation well. They were supplied with an incorrect cover lifter but managed to fit that as a temporary measure until the correct lifter can be supplied and installed.
Gareth and Joe are top class
Gareth and Joe are top class, straight to the point, knowledgeable, absolute machines
Joe and Tony were amazing
Joe and Tony were amazing. Even though the electrician couldn’t come on the same day, they did everything they could to do settle the hot tub in. Lovely happy and cheery. An asset to Johnson’s.
Jake, Jordan and Gareth
Jake, Jordan and Gareth delivered the hot tub and were courteous, friendly and professional. They positioned the hot tub exactly where we wanted it and assembled the cover in situe. 100% recommend.
Tony came to do an annual service on…
Tony came to do an annual service on our hot tub today. He was polite, friendly and courteous. He also went the extra mile by refilling the tub and putting chlorine in to get it going again. Thank you.
Hottub
Ross & Jack are absolutely brilliant.
Customer service was exceptional and these 2 lads sorted everything out for me.
Thank you so much!!
The entire process....a breeze.
From odering on line to Jake and Tony coming to install my hot tub every thing was simple and a pleasure to deal with. The install team Jake and Tony Called ahead to let me know eta and when they arrived explained everything and couldn't have been any more friendly or professional.
Both chaps took pride in their work and made delivery and setup process a very pleasant experience. Would recommend johnsons hot tubs aftercare and install team any day of the week.
GOOD SERVICE
JAKE the engineer phoned ahead and gave ETA which was helpful. Fitted replacement pump, explained what was going on, tightened up some other things that had come loose, applied UV protector to hot tub lid.
All done with a smile.
GREAT SERVICE. Thank you
Great service…
Jake fixed a leak and performed a full service of our hot tub. Great customer service, very polite and informative.

Svar fra Johnsons Wellness
Absolutely love our hot tub
Absolutely love our hot tub. The service was brilliant too, really friendly delivery team and answered all ours questions. Jake was great, gave us all the information and advice we needed. Definitely recommend this company!
After a completely awful experience…
After a completely awful experience with Johnson’s Jake and Gareth were amazing Joe in the office too! They saved the day today thanks guys Martins customer service was appalling however. I have wasted time and work hours on him not bothering to do a job at all. Taking the wrong photos as he could be bother to wait for me to arrive at the agreed time and the. Submitting the wrong photos which caused no end of stress today when the guys had to think on their fit and carry the hot tub round to an area that they were unprepared for. Johnson’s this is not right. Please take action you are impacting your good staff with someone who clearly doesn’t care further than making a sale!

Svar fra Johnsons Wellness
Great service once again by the team
Great service once again by the team. This time they moved the hot tub from our old house to the new one!
Confident and polite thank you both Joe and Jordan for your help and advice.
Excellent service
The guys at the Whitstable showroom were very helpful explaining all about the hot tube we purchased.
Tony and Jorden arrived early and installed the hot tub over coming a few access problems to get it where we wanted it. They were polite and helpful.
Tony had to come back the following day (the electrician couldn’t make it till then) to commission the tub and explain how to maintain and control it.
Excellent job from all the guys and Tony left his contact number in case we have any problems. Would recommend them to anyone
Johnson’s hot tubs
Tony and Jordan arrived on time in appalling weather and installed the hot tub exactly where I wanted it and ran through how to maintain and control it. Very friendly guys. Nothing was too much trouble and they left me their contact number in case I have any difficulties. Would highly recommend.
Brilliant experience buying our Kilimanjaro
Brilliant experience buying our Kilimanjaro spa from Johnson’s. Gordon in the Eastbourne Showroom was really helpful with all our questions and a thoroughly lovely bloke to deal with.
Jo, Jordan and Tony arrived to commission the hot tub for us and they were great. Polite and helpful and showed us exactly what we needed to do to look after the spa.
All in all a good experience thanks to the individuals mentioned. Thanks fellas 👍
Joe and Jordon did a great job.
Joe and Jordon did a great job.They installed the hot tub exactly where we wanted it.They were very patient in doing so.All in all we are very pleased.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







