The helpdesk personal was helpful and attentive to my needs of our laundry machine was not in good operative condition and I required an engineer. An was engineer was appointed to me from 8am to 5pm.... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
From initial phone call, to engineers visit, it's possibly the smoothest process available. The young lady on the customer service desk, was so nice. I believe her name was Anna. What a great introduc... Vis mer
Selskapet har svart
If you are a business do not use this company, so unhelpful and will sell you everything to get you to sign a contract then leave you high and fry when you need them the most, don't bother. Avoid with... Vis mer
Selskapet har svart
I had JLA Engineer out today and I couldn't be more impressed. Not only did they deliver excellent work, but they also went above and beyond by fixing additional problems that had cropped up recently.... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Myntvaskutstyrsleverandør
- Hvitevareforretning
- Elektroverksted
- Elektroniske reservedeler og komponenter
- Elektronikkbutikk
Skrevet av virksomheten
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Skrevet av virksomheten
Kontaktopplysninger
Meadowcroft Lane, HX6 4AJ, Ripponden, Storbritannia
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,5
Enestående
2k anmeldelser
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra JLA
Good afternoon Lauren,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Great telephone manner
Phoned for a fault. Lovely call handler with a great telephone manner. Made the call easy and quick.
24. mars 2026
Svar fra JLA
Good afternoon Rik,
Thank you so much for your lovely 5‑star review. I will make sure that Helen and her manager see this amazing feedback.
Kind regards,
Ella
Feed back
Always provide a brilliant service if i had to rate your service between 1-10 it would be a 10.
24. mars 2026
Svar fra JLA
Good afternoon Donna,
Thank you for providing us with this positive feedback. We really appreciate your kind words.
Kind regards,
Ella
The issue still remains unresolve
The issue still remains unresolved. The job has been closed without a resolution and without any discussion. No one is "listening" to what we we saying and it feels like assumptions have been made without looking at the bigger picture. It is not clear why only one washing machine has neen affected by the power supply when we have 3 machines in constant use!
22. mars 2026
Svar fra JLA
Good afternoon,
Thank you for providing us with this feedback.
I have passed this on to the relevant team to look into, and they will be in touch shortly.
Kind regards,
Ella
It took a long time to answer my call.
It took a long time to answer my call.
Then it took a long time to sort.
Sorry if you had a new starter.
24. mars 2026
Svar fra JLA
Good afternoon Bridget,
Thank you for providing us with this feedback.
I’m really sorry that it took so long for us to answer your call. This isn’t the experience we want for our customers.
We will look into the issue you’ve raised to help ensure this doesn’t happen again.
Kind regards,
Ella
Always a pleasure to welcome JLA…
Always a pleasure to welcome JLA engineers onsite. Chris D is absolutely spot on, solved every issue that we have. Always has time to spend onsite and help in anyway he can, he sorts the issues and makes sure everything is ok before leaving. Top man! Keep up the great work and the JLA team!
Thanks Tom
23. mars 2026
Svar fra JLA
Good morning Tom,
Thank you so much for your wonderful 5‑star review! Your kind words truly mean a lot. I’ll be sure to share your fantastic feedback with Chris and his manager—they will be delighted to read it.
Kind regards,
Ella
EXECELLENT
23. mars 2026
Svar fra JLA
Good morning Amal,
Thank you for providing your feedback. We greatly appreciate your comments and are pleased to see your 5‑star review.
Kind regards,
Ella
real friendly and prompt staff
23. mars 2026
Svar fra JLA
Good morning Andrei,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Early response 😄
Early response, talking to a human being. The engineer is always very helpful when they attend a breakdown.
23. mars 2026
Svar fra JLA
Good afternoon Malcolm,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Had to log a job for a broken machine
The lady I spoke to was vey courteous and knowledgeable.
23. mars 2026
Svar fra JLA
Good afternoon Jackie,
Thank you so much for your lovely 5‑star review. I’ll be sure to pass your feedback on to Morgan and her manager.
Kind regards,
Ella
Polite and helpful
23. mars 2026
Svar fra JLA
Good afternoon Harry,
Thank you so much for your lovely 5‑star review. I will make sure that Phoebe and her manager see this amazing feedback.
Kind regards,
Ella
Svar fra JLA
Good afternoon Vanessa,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
So very easy to book in a service…
So very easy to book in a service visit. The customer service was excellent.
23. mars 2026
Svar fra JLA
Good afternoon Sara,
Thank you so much for your lovely 5‑star review. I will make sure that Ryan and his manager see this fantastic feedback.
Kind regards,
Ella
From the moment I contacted them
From the moment I contacted them, they were responsive to problem and arrived the next day. I had amazing experience with this company. I highly recommend them to anyone looking for quality products and excellent service.
19. mars 2026
Svar fra JLA
Good morning Peter,
Thank you so much for taking the time to share your feedback. We truly appreciate your comments and are delighted to read your review.
Kind regards,
Ella
Svar fra JLA
Good morning Mr. Jeeva,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
JLA visit Equans QAH
We were visited by an engineer (Argyroula Mavromati) regarding the report of failing cycles on our washers. She clearly explained the purpose of the visit, outlined the possible reasons for the failed cycles, and advised on the actions we need to take to rectify the issue. She was polite throughout, and her explanation of the process was simple, clear, and easy to understand.
20. mars 2026
Svar fra JLA
Good morning Maria,
Thank you so much for your wonderful 5‑star review. I’ll make sure that Argyroula and her manager see your lovely feedback.
Kind regards,
Ella
Always professional
Always professional, informative and helpfull. Shares what she is doing and why.
20. mars 2026
Svar fra JLA
Good morning Paul,
Thank you so much for your lovely 5‑star review. I will make sure that Argyroula and her manager see this fantastic feedback.
Kind regards,
Ella
Svar fra JLA
Good afternoon Lesley,
Thank you very much for your kind 5‑star review. I will ensure that Beth and her manager are made aware of this excellent feedback.
Kind regards,
Ella
very helpful
The rep was very patient with me, and was also very helpful with all my questions
20. mars 2026
Svar fra JLA
Good afternoon Scott,
Thank you so much for your lovely 5‑star review. I will make sure that Tee-Jay and his manager see this amazing feedback.
Kind regards,
Ella
Very efficient
19. mars 2026
Svar fra JLA
Good afternoon Claire,
Thank you for providing your feedback. We greatly appreciate your comments and your 5‑star review.
Kind regards,
Ella
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