The helpdesk personal was helpful and attentive to my needs of our laundry machine was not in good operative condition and I required an engineer. An was engineer was appointed to me from 8am to 5pm.... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
From initial phone call, to engineers visit, it's possibly the smoothest process available. The young lady on the customer service desk, was so nice. I believe her name was Anna. What a great introduc... Vis mer
Selskapet har svart
If you are a business do not use this company, so unhelpful and will sell you everything to get you to sign a contract then leave you high and fry when you need them the most, don't bother. Avoid with... Vis mer
Selskapet har svart
I had JLA Engineer out today and I couldn't be more impressed. Not only did they deliver excellent work, but they also went above and beyond by fixing additional problems that had cropped up recently.... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Myntvaskutstyrsleverandør
- Hvitevareforretning
- Elektroverksted
- Elektroniske reservedeler og komponenter
- Elektronikkbutikk
Skrevet av virksomheten
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Skrevet av virksomheten
Kontaktopplysninger
Meadowcroft Lane, HX6 4AJ, Ripponden, Storbritannia
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,5
Enestående
2k anmeldelser
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Really Helpful
Really Helpful, great service, one phone call and the issue was sorted and even offered about the online portal to make things easier
22. april 2026
Be aware of this company very poor customer service
They are continuing on charging for an Ice machine I don’t have this has happened for the last three months they have informed me that they may not be able to issue a refund.
22. april 2026
Anmeldelse skrevet uten oppfordring
The helpdesk personal was helpful and…
The helpdesk personal was helpful and attentive to my needs of our laundry machine was not in good operative condition and I required an engineer. An was engineer was appointed to me from 8am to 5pm. To my surprise the engineer was on site within couple of hours. May be my luck but the point was the speed of the duty of care the JLA staff did. Many Thanks.
22. april 2026
Svar fra JLA
Good afternoon Tez,
Thank you so much for taking the time to leave such a wonderful 5‑star review. I will make sure Phoebe and her manager receive your kind feedback.
Kind regards,
Ella
Great customer service
The customer service is great, issues are handled professionally and promtly.
22. april 2026
Svar fra JLA
Good afternoon Freddy,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
I had JLA Engineer out today and I…
I had JLA Engineer out today and I couldn't be more impressed. Not only did they deliver excellent work, but they also went above and beyond by fixing additional problems that had cropped up recently. After a few ups and downs with previous issues, it's a relief to have everything sorted so efficiently. Highly recommended for their professionalism and dedication.
22. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra JLA
Good afternoon Brian,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Avoid
If you are a business do not use this company, so unhelpful and will sell you everything to get you to sign a contract then leave you high and fry when you need them the most, don't bother. Avoid with all costs my experience has been dreadful.
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra JLA
Good afternoon Elaine,
Thank you for providing us with this feedback.
Please can you respond to my request for more information so we can look into these issues for you?
Kind regards,
Ella
Very helpful and friendly advisor
Very helpful and friendly advisor, informed me of the portal that can make reporting repairs easier and I will use from now on. My repair was logged easily and a quick date arranged to attend.
21. april 2026
Svar fra JLA
Good afternoon Heather,
Thank you so much for taking the time to leave such a wonderful 5‑star review. I will make sure Ryan and his manager receive your kind feedback.
Kind regards,
Ella
Svar fra JLA
Good morning Tony,
Thank you so much for your lovely 5‑star review. I will make sure that Ariz and his manager see this fantastic feedback.
Kind regards,
Ella
The person i spoke to on the phone was…
The person i spoke to on the phone was very helpful, he tried to solve the problem over the phone. Unfortunately the problem remained so he booked us in for an engineer to visit with 24hrs. The person was very efficient.
21. april 2026
Svar fra JLA
Good afternoon Elise,
Thank you for your 5‑star review. I will pass this positive feedback on to Ariz and his manager.
Kind regards,
Ella
Svar fra JLA
Good afternoon Wayne,
Thank you so much for taking the time to leave such a wonderful 5‑star review. I will make sure Sally and her manager receive your kind feedback.
Kind regards,
Ella
From initial phone call
From initial phone call, to engineers visit, it's possibly the smoothest process available. The young lady on the customer service desk, was so nice. I believe her name was Anna. What a great introduction to any company to receive that level of customer service.
21. april 2026
Svar fra JLA
Good afternoon Billy,
Thank you so much for your lovely 5‑star review. I will make sure that Anna and her manager see this fantastic feedback.
Kind regards,
Ella
Good customer service precise response .
21. april 2026
Svar fra JLA
Good afternoon Peter,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
My call was answered quickly
My call was answered quickly, professionally and explained when the engineer will be able to attend site.
20. april 2026
Svar fra JLA
Good afternoon Cheryl,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
very helpful full feed back given date…
very helpful full feed back given date booked for engineer to visit and ref no given
21. april 2026
Svar fra JLA
Good afternoon Claire,
Thank you so much for your lovely 5‑star review. I will make sure that Sully and his manager see this fantastic feedback.
Kind regards,
Ella
Phone answered quickly
Phone answered quickly, Polite manner and no complicated questions.
21. april 2026
Svar fra JLA
Good afternoon Jason,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
Svar fra JLA
Good afternoon Gordon,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Very helpful gentleman on the phone
Very helpful gentleman on the phone. Put the required jobs through immediately
20. april 2026
Svar fra JLA
Good morning Frank,
Thank you so much for your lovely 5‑star review. I will make sure that Ariz and his manager see this fantastic feedback.
Kind regards,
Ella
good customer service
20. april 2026
Svar fra JLA
Good morning Jhon,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Svar fra JLA
Good morning Margaret,
Thank you so much for your lovely 5‑star review. I will make sure that Catherine and her manager see this amazing feedback.
Kind regards,
Ella
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