Absolutely fantastic service from Jetkrate! The whole process was easy, smooth and hassle-free. Their communication was great, and everything was handled professionally. It's wonderful to have... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
After weeks of searching for a discontinued motorcycle part, I discovered one on eBay. However, I soon learned that the seller did not ship to overseas buyers. I then researched and found Jetkrate, a... Vis mer
Do you like having your package stolen? Do you enjoy being ghosted for more than 2 months? Jetkrate got you covered! I am completely ghosted by these scammers for the past 2-3 months. No email respons... Vis mer
Selskapet har svart
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Shop on AU, NZ, UK or US Stores and Ship to anywhere in the world, for less.
Kontaktopplysninger
76E Stoddard Road, Mount Roskill, 1041, Auckland, New Zealand
- +6498893030
- support@jetkrate.com
- jetkrate.com
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Svar fra Jetkrate
Hi Mary, thanks very much for taking the time to leave us a 5 star review. We're happy to hear you've found Jetkrate easy to use and quick. We look forward to serving you again soon. We'd be grateful if you can please mention our service to any family and friends that may also be interested. Thank you.
Jetkrate was great
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, and I have to assume the package is out there somewhere, wending its way to me eventually. Maybe Jetkrate should take over the postal service.
Post Script: Package was mailed pronto by Jetkrate Sept 6. Postal Service FINALLY delivered it in mid-October. Have faith.
5. september 2023
Svar fra Jetkrate
Hello Cynthia,
Thank you so much for taking the time to leave us a 5-star review on Trust Pilot! We're thrilled to hear you had a great experience with our service.
We understand the challenges that can come with navigating the postal system, especially when it comes to tracking. While we don't have control over the postal service, we always strive to make the parts of the process we do handle as seamless as possible for our customers. Your suggestion gave us a good laugh; if only we could take over the postal service, we would absolutely aim for the same level of service there!
Your feedback is invaluable to us, and we're delighted to know that you were satisfied with the speed and accuracy of our service. We'll continue to work hard to ensure we meet and exceed your expectations.
Thank you again for your positive review, and we look forward to serving you again in the future!
Exceptional service
I used the concierge service of Jetkrate to organise a purchase in NZ. When the item was delivered to Australia, it was not the correct item - it was a square version rather than the round version ordered.
I referred back to the original order and could see that Jetkrate had ordered the correct item, however the supplier had sent the incorrect model.
I notified Jetkrate and the staff there were exceptional - they liaised with the supplier and organised delivery of the correct item.
I couldn't have a asked for better service.
7. september 2023
Svar fra Jetkrate
Hello JG,
Thank you so much for your glowing 5-star review! We are delighted to hear that you had a positive experience with our concierge service.
We understand how frustrating it can be to receive the wrong item, especially when ordering from overseas. We take great pride in making sure our customers get exactly what they ordered, so we're glad we could resolve the issue for you by liaising with the supplier.
Your kind words are a testament to the dedication we have for customer satisfaction, and we are absolutely thrilled to know that you appreciated our efforts. Thank you for bringing this to our attention, and for giving us the opportunity to make it right.
We look forward to serving you again in the future and aim to continue providing exceptional service.
Efficient mail forwarding service!
I was able to purchase an item from NZ and have it shipped to Australia.
Service was efficient and postage went smoothly! Thanks Varun and team at Jetkrate!
17. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Jetkrate
Thanks very much for the 5 star review Gerry. We're happy to hear we were able to ultimately meet your expectations. We look forward to serving you again soon.
Seamless experience, thank you!
Combined shipping NZ to Australia. Fast, efficient and super helpful.
28. august 2023
Svar fra Jetkrate
Thanks very much for the 5 star review Susan. We're happy to hear you enjoyed our service and look forward to serving you again soon. Please remember to mention us to your family and friends that may be interested - we'd be grateful for the support :) thanks.
Outstanding service
Easy to use website, excellent packaging and shipping. The tracking was great with details of the customs status and delivery timing. Overall great service and I look forward to using jetkrate again.
15. august 2023
Svar fra Jetkrate
Hi Wanda, thank you so much for your positive feedback! We're delighted to hear that you found our website user-friendly and appreciated our packaging and tracking features. We strive to make international shipping as seamless as possible for our customers. We're eagerly looking forward to serving you again. Safe shopping and warm regards!
Svar fra Jetkrate
Thanks for taking the time to leave us a top review Drew. We hope to serve you again soon. We'd be grateful if you can please mention our service to any family or friends that may be interested. Have a great week!
Great Service from Jetkrate, Excellent
The service I got from Jetkrate was flawless and seamless. Very well done. They were very helpful. I'll be using them again in the future.
3. august 2023
Svar fra Jetkrate
Thank you, Desmond! We're thrilled to hear about your positive experience with Jetkrate. Your feedback motivates us to continue providing top-notch service. We look forward to assisting you again in the future!
Highly recommended for NZ
Use Jetkrate if you want to shop in NZ from overseas! Best experience I have had for online international shopping.
25. juli 2023
Svar fra Jetkrate
Thank you for your glowing recommendation! We're thrilled to hear that your international shopping experience with Jetkrate was top-notch. We aim to make shopping from NZ as seamless as possible for our customers. Happy shopping!
Svar fra Jetkrate
Thank you for placing your trust in Jetkrate for the first time! We're delighted to hear your experience met your expectations. We look forward to assisting you with your future shipping needs!
Incredibly easy and straightforward
It was incredibly straightforward and effortless. Instructions were super clear and I've gotten my parcel without any hassle. Really grateful for this platform & service that allowed me to make purchase for products that only deliver in NZ. And, truthfully, the reviews I read here is the reason why I chose y'all without hesitation. Thanks again for the smooth delivery!
26. juli 2023
Svar fra Jetkrate
Awesome review - thanks so much Evan. We're happy to hear you had a great experience and look forward to serving you again soon. We'd love it if you could please mention our service to any family and friends that may be interested! Thanks!
Was a little worried whether it can be…
Was a little worried whether it can be trusted, but item (large pottery vase) safely arrived from NZ to Japan. Thank you!
24. juli 2023
Svar fra Jetkrate
Thanks for the 5 star review Keiko! We love hearing success stories like the one you have shared. We hope to be able to serve you again soon. Please do mention our service to any family and friends that may also be interested.
Very professional staff.
Very professional staff.
Rates and shipping are OK.
I thrust and want to go on with them.
Thank of the service I can get what I need from abroad for my health ;))
21. juni 2023
Svar fra Jetkrate
Thanks very much for taking the time to leave us a review. We're always working to improve our services and so your feedback is always valued. We're glad we could assist in getting you the items you need and look forward to serving you again in the near future.
Great service
Great service, very fast turnaround, but also quite expensive. $50 was the cheapest option from NZ to Oz for a skateboard deck. I would use them again
10. juli 2023
Svar fra Jetkrate
Thank you for taking the time to review us and for your kind words about our service. We constantly strive to provide fast and efficient service. We acknowledge that international shipping costs can be high due to factors beyond our control, but we're committed to offering competitive rates wherever possible. We're thrilled that you would use our services again and look forward to serving you in the future.
Great service
Very simple handling, I felt secure while waiting my shipment from New Zeland :)
9. juli 2023
Svar fra Jetkrate
Hi Mor, thanks very much for the 5 star review. We really appreciate you taking the time to reflect on your experience. We'd be grateful if you could please mention our service to any family or friends that may also be interested. Hope to serve you again in the near future.
Seamless Experience
Sent a medium size package from New Zealand to Israel. Everything was great.
20. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Jetkrate
Hi Gur, Thank you for your 5-star review! We're thrilled to hear about your seamless experience and look forward to serving your shipping needs again in the future. Please do remember to mention our service to family or friends that may be interested as well.
Very smooth transaction and easy to…
Very smooth transaction and easy to use. I would use the service again.
3. juli 2023
Svar fra Jetkrate
Thank you very much for taking the time to leave us a 5 star review. We're happy to hear you've had a great experience and look forward to serving you again soon. We'd be grateful if you can please mention our service to any family or friends that may also be interested. Thanks!
Pretty good experience
Pretty good experience
I felt the communication was maybe a little bit slow and price a little bit high but shipping was fast and at the end of the day I was very satisfied.
21. juni 2023
Svar fra Jetkrate
Thank you for taking the time to leave us a review. We're happy to hear that you were overall very satisfied with our service. We're always look for ways to improve, and so your comments about the communication and pricing have been taken on board. We look forward to serving you again soon.
Really happy. Simple to set up.
Everything went exactly as it was advertised. It was easy. I wish I’d known about your service before.
22. juni 2023
Svar fra Jetkrate
Thank you very much for the 5 star review. We really appreciate you taking the time to leave us a review and are happy to hear you had a great experience. We'd greatly appreciate if you can spread the word about our services amongst family and friends. Thanks and look forwarding to serving you again soon.
Confirmed scam
Confirmed scam
DO NOT ship to UK warehouse
(or any?)
Read all the reviews - this company has a pattern.
Repeated reports of scam behavior, emails not received, no one on site at location, and false advertising that violates the Fair Trading Act.
It works like this - obtains packages by deception with misleading claims of timely repacking and cost effective shipping, then extorts clients for inflated express shipping charges using threats of storage charges and parcel disposal. Repackaging is delayed in attempt to cash in on customers needing things urgently, thus forcing them to fork out the for the express shipping of each parcel. The amount is truely amusing. When those attempts have failed, and jetkrate has strung you along for as long as possible without raising your suspicion - the parcel is mysteriously 'optimised'. He again tries to ransom you for a smaller, but still ridiculous fee.
When the game is up, he (likely one man scam) will offer to return to sender, again at a inflated price so he can still cash in.
You can upload your own prepaid postage paid label, and it may? be returned to sender.......However I cut my losses at this point.
The scam was confirmed when I paid for royal mail courier to physically collect the parcel with a label of their own. No one was on site at the location during business hours - when purportedly there are people there 'working round the clock' to repack thousands of imaginary parcels there, in the fake parcel queue.
Other reviews report almost identical experiences - extortion, no customer service, and empty shop locations.
The positive reviews are comparatively few and spaced out for a company pretending to handle this volume of business - they are likely fake or from the owners of the lucky few parcels the scammer has strategically let through in order to maintain appearances.
So up to you if you want to gamble with this guy. I certainly would not recommend it unless you want 10 single serve packs of M&Ms from different suppliers repacked for some reason and sent by express dhl for hundreds. And also dont need them urgently ;).
Enjoy my parcels buddy, you worked hard for these ones and clearly need them more than i do.
28. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra Jetkrate
Dear Sarah,
Thank you for taking the time to share your concerns. We sincerely regret any misunderstanding that led to your dissatisfaction. However, we would like to clarify a few points to provide a more accurate picture of the events for other customers considering our services.
Jetkrate is a package forwarding service. Our primary value to customers is enabling them to shop from stores that do not ship overseas. The fees we charge are for consolidating and repacking items to reduce overall shipping costs, and these are over and above the courier charges. Comparing Royal Mail International Economy's charges directly with ours would be misleading, as we provide added services not included in Royal Mail's basic shipping cost.
Our commitment to transparency and customer service is unwavering. We advised in our initial communication that customers should take estimates before using our service to understand costs better. As we have only recently established our UK operations, our service offerings are growing, and currently, we only offer DHL Express from our UK warehouse.
We would like to emphasise that we are not withholding your package unjustly. As per our terms and conditions, customers may collect their items from our UK warehouse at any time during business hours with prior notice. However, we cannot allow the bypassing of service fees by arranging international shipping independently as you have tried to do.
We waived our additional storage charges specifically to address your situation and offered four reasonable resolutions, including sending the shipment via Royal Mail as a one off using the labels you provided subject to you paying our service fees.
The concerns you raised are not taken lightly. We believe in fostering a relationship based on trust and integrity with our customers. Despite your displeasure with our service, we believe we made every effort to address your issues promptly and provided viable solutions that align with our terms of service.
We value your feedback and are working tirelessly to improve our services continuously. We stand by our commitment to our customers and our integrity as a business.
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