Absolutely fantastic service from Jetkrate! The whole process was easy, smooth and hassle-free. Their communication was great, and everything was handled professionally. It's wonderful to have... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
After weeks of searching for a discontinued motorcycle part, I discovered one on eBay. However, I soon learned that the seller did not ship to overseas buyers. I then researched and found Jetkrate, a... Vis mer
Do you like having your package stolen? Do you enjoy being ghosted for more than 2 months? Jetkrate got you covered! I am completely ghosted by these scammers for the past 2-3 months. No email respons... Vis mer
Selskapet har svart
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Shop on AU, NZ, UK or US Stores and Ship to anywhere in the world, for less.
Kontaktopplysninger
76E Stoddard Road, Mount Roskill, 1041, Auckland, New Zealand
- +6498893030
- support@jetkrate.com
- jetkrate.com
4,3
Enestående
352 anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Firstly
Firstly, the pricing for your services seemed disproportionately high, especially when compared to other delivery options. This aspect significantly influenced my decision, and I believe reconsidering your pricing strategy could benefit both the company and its customers.Secondly, the repacking process was not up to the professional standards I expected. The items received showed signs of mishandling and inadequate care during the repacking phase. This aspect is crucial for maintaining the integrity of the products being delivered. Lastly, there appeared to be a disconnect in communication, as my attempts to convey specific instructions or concerns were not adequately acknowledged. Listening to customer feedback is vital for providing a service that aligns with their expectations.
I appreciate your attention to these matters and hope that my feedback can contribute to enhancing the quality of your delivery service.
30. januar 2024
Svar fra Jetkrate
Dear Mohamed,
We're truly sorry to hear about your dissatisfaction with your recent experience using Jetkrate. Your feedback is extremely valuable to us, and we take your concerns seriously.
Regarding the pricing, we understand your concern and want to ensure that our rates are competitive while reflecting the high-quality service we aim to provide. Our pricing takes into account the actual weight or volumetric weight of shipments, whichever is greater, as is standard practice in the industry. We strive to be transparent about this and are always willing to explore more cost-effective options with our customers.
We're concerned to hear about your repacking experience and would greatly appreciate the opportunity to review any photos of the packaging you can share at support@jetkrate.com. This will help us address and rectify any mishandling issues immediately.
Communication is key to our service, and we're disappointed to learn that you felt a disconnect. We're committed to ensuring clear and responsive communication and will review our processes to improve where necessary.
We understand the impact of receiving a service that doesn't meet expectations and are here to make things right. Please reach out to us directly at support@jetkrate.com so we can discuss a satisfactory resolution and consider any adjustments that may be appropriate for your situation.
We're dedicated to continuous improvement and hope to have the chance to restore your confidence in our services.
Svar fra Jetkrate
Hello,
Thank you for your concise and positive review! We're delighted to hear that everything was to your satisfaction and that we were able to deliver our service on time. At Jetkrate, we strive to provide an efficient and reliable service to all our customers, and it's wonderful to know we've achieved this for you. Looking forward to serving you again soon!
shipment to US
Your team did a great job. Got my parts with no issue and in a short time.
17. januar 2024
Svar fra Jetkrate
Hello Gary,
Thank you so much for your positive feedback and for taking the time to post this review. We're glad to hear that your parts arrived without any issues and in a timely manner. Our team strives to provide efficient and hassle-free service, and it's great to know we hit the mark for you. We look forward to assisting you again in the future!
Svar fra Jetkrate
Hello Shelly,
We're thrilled to hear that you had a 5-star experience with us! Our team works hard to provide excellent service, and your acknowledgment means the world to us. Thank you for taking the time to share your satisfaction. We look forward to serving you again soon!
Reliable and affordable
Easy to use site, clear communication, reliable shipping service, very reasonable pricing
4. januar 2024
Svar fra Jetkrate
Thank you so much for your excellent review on Trustpilot! We're thrilled to hear that you found our website easy to use and our communication clear. Knowing that you regard our shipping service as reliable and our pricing reasonable is truly rewarding for us.
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Your feedback is greatly appreciated and it motivates us to continue providing top-notch service to our wonderful customers like you.
Thank you once again for choosing Jetkrate and for taking the time to share your positive experience. If there’s anything else we can do to help in your future shipping needs, please don’t hesitate to reach out.
Great overall for one order
Priced fairly, good communication, and availability of tracking.
My package did get damaged in transit, though was due to how vendor shipped than any fault of Jetkrate
Rarely need to ship from NZ to Australia via freight forwarding, but will use again when I do.
12. desember 2023
Svar fra Jetkrate
Dear Customer,
Thank you for taking the time to leave us a 5-star review on Trustpilot. We're pleased to hear that you found our services fairly priced, with good communication and tracking availability.
We're sorry to learn that your package was damaged in transit. While we endeavor to handle every package with the utmost care, occasionally issues can arise due to the vendor's packaging methods. We appreciate your understanding in this matter.
It's great to know that you'd consider using Jetkrate again for your future package forwarding needs from NZ to Australia. We're committed to continuously providing efficient and reliable service.
If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again.
I didn’t receive the item
13. desember 2023
Svar fra Jetkrate
Dear Mark,
Thank you for your feedback and we sincerely apologize for any concern caused by the delay in receiving your item.
We understand that you chose the NZ Post Economy service for your shipment, which was dispatched on 13/12/2023. While this service provides an economical option with basic tracking, it's important to note that during the busy holiday season, delays are more common due to increased postal traffic.
According to the latest tracking information, your package arrived at the sorting center in Chicago on 20/12/2023. While we aim to provide accurate delivery time estimates, please understand these are subject to variables beyond our control, especially during peak seasons.
We anticipate that your package should reach you in the next few days. We appreciate your patience and understanding in this matter. Once you receive your package, we kindly ask you to consider updating your review, as such feedback significantly impacts our brand and service perception.
If you need any further assistance or have more queries, please don't hesitate to contact us at support@jetkrate.com. We're here to ensure your satisfaction and resolve any issues you might have.
Too easy!
The most simple process I’ve come across with international mail forwarding in a long time, couldn’t have been easier!
12. desember 2023
Svar fra Jetkrate
Dear Josh,
Thank you so much for your wonderful review on Trustpilot! We are thrilled to hear that you found our international package forwarding process simple and easy to navigate.
At Jetkrate, we continually strive to streamline our services and make the experience as hassle-free as possible for our customers. It's great to know that we are achieving this goal and making international shopping more accessible.
If there's anything more we can do to assist you in the future, or if you have any suggestions on how we can further improve our service, please feel free to reach out to us at support@jetkrate.com.
Great service!
7. desember 2023
Svar fra Jetkrate
Dear Jan,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot! We're overjoyed to hear that you had a great experience with our service.
Our team is dedicated to providing exceptional service and support, and it's always rewarding to see our efforts resonate with our customers. We're here to make sure your future experiences with us are just as positive.
Thank you for choosing Jetkrate, and we look forward to assisting you again soon!
Absolutely fantastic service from Jetkrate
Absolutely fantastic service from this company. I wanted something from New Zealand and they didn’t ship to Australia. I found Jetkrate online and was sceptical but decided to give them a try. My parcel arrived with absolutely no issues and in record time. I will absolutely use them again and totally recommend them. 5 Stars!!!
5. desember 2023
Svar fra Jetkrate
Dear Deb,
Thank you so much for your wonderful 5-star review on Trustpilot! We're thrilled to hear that your experience with Jetkrate was a positive one. Our team works hard to ensure a smooth and efficient service, and we're delighted to know that your parcel arrived quickly and without any issues.
Your trust in our service as a first-time user means a lot to us, and we're glad that we could help bridge the gap between New Zealand and Australia for your shopping needs. We look forward to serving you again in the future and are here to assist whenever you need us.
Thanks again for choosing Jetkrate and for your high recommendation. Customers like you make our job truly enjoyable.
Great service
29. november 2023
Svar fra Jetkrate
Thanks so much for the 5 star review Amine. We're happy to hear you had a good experience and look forward to serving you again soon. Have a great Christmas and New Years.
Delivered the wrong item to me. I'm still waiting.
My ordeal started back in early Nov when I made my first attempt to use their service. After waiting for few days (AUK - KUL), I received my package (15th Nov) but upon opening it was someone else's (Expecting a bag, received bedsheets)
I was assisted by a helpful CS staff that eventually located that my bag travelled all the way to EU by mistake and was mixed up when they were sorting it. I requested compensation in order to buy the limited edition bag again while stocks last but was denied (more cost effective for them). The bag was a gift and it being in its original packaging and sealed was the utmost importance to me. The process of locating the bag and bringing it back to NZ took another 2 - 3 weeks. CS staff was kind enough to share photos to verify my bag. Unfortunately the seal and packaging and bag itself was already tampered with and opened.
My ordeal is still ongoing. Its a month since I've engaged their service and my bag is stuck at customs due to tax duties, something I've already paid for but Jetkrate is still not coming to an agreement with customs (maybe they are refusing to settle any payment on my behalf) Customer is left waiting.
End of the day, as a customer i've been failed the core service of receiving my item in its mint condition (as sold and packaged by seller) and having to wait 1 month for the express DHL service I selected that was a within 7 day delivery. Sorry but the 20% off the next time I use your service is not enough to cover the mental ordeal for this. Compensation requested was immediate reimbursement in order to buy the limited run bag (while stock lasts) and reuse Jetkrate to fulfil it to me.
15. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Jetkrate
Dear Julian,
Thank you for taking the time to share your experience and feedback with us on TrustPilot. We sincerely apologise for the series of unfortunate events and the significant inconvenience and frustration this has caused you. At Jetkrate, we strive to provide excellent service, and in your case, we clearly fell short.
We understand the importance and value of the bag you entrusted us with, and we deeply regret the error that led to its misdirection and subsequent delay. The mistake in swapping the shipping labels is a rare occurrence in our operations, and we are taking serious steps to prevent such errors in the future, especially as we handle a high volume of parcels during the busy holiday season.
Regarding the customs situation, please be assured that we are in active communication with DHL on a daily basis to resolve the duties and taxes issue. We have authorised any additional duties/taxes to be charged to Jetkrate to expedite the clearance process. Our team is working tirelessly to ensure that your package is released from customs and delivered to you as soon as possible.
While we understand that the 20% discount on your next shipment does not fully compensate for the stress and disappointment you have experienced, we offered it as a gesture of our commitment to rectifying the situation and maintaining your trust in our service. We value you as a customer and are genuinely committed to making things right.
Please know that your feedback is extremely important to us, and it will be used constructively to improve our services. We hope to have the opportunity to restore your confidence in Jetkrate.
If there's anything more we can do to assist you or if you have any further concerns, please feel free to reach out to us directly at support@jetkrate.com. We are here to help and will continue to provide updates on the status of your shipment.
Again, we sincerely apologise for the inconvenience and thank you for your patience and understanding.
Package now received
I haven't received my parcel and I can't seem to get the tracking info to work.
I still live in hope that my parcel is just slowed up in the pre-Christmas rush and that you've sent me the survey question too early.
UPDATE: My parcel has now arrived, slowed by the pre-Christmas rush, as suspected.
Received excellent care and response by Jetkrate. Great customer service.
Would definitely use them in the future.
16. november 2023
Svar fra Jetkrate
Hi Rohan,
Thank you for sharing your feedback on Trust Pilot, and we're sorry to hear about your experience with the shipping delay. We understand how important it is for our customers to receive their parcels in a timely manner, especially during the busy Christmas season.
Regarding your shipment with NZ Post Economy, it's indeed our most economical option but it does have longer transit times and limited tracking, especially when handed over to local postal services like Aus Post. As it's the peak season, delays are unfortunately more common due to the high volume of parcels.
We appreciate your patience in this matter. If it's any consolation, your parcel was shipped on 16/11/2023, and given the estimated timeframe of 4 to 10 business days for NZ Post Economy, it should be arriving soon. We understand your concern with the lack of detailed tracking, which is a limitation of this specific service.
Our automatic review request is sent out after 2 weeks as a standard procedure, and we apologise if it seemed premature in your case. We genuinely value your input and will use it to improve our services.
We'd be grateful if you could consider updating your review once your package arrives, as feedback like yours impacts our business significantly. In the meantime, if you need further assistance or updates, please don't hesitate to contact us directly at support@jetkrate.com.
We're committed to ensuring your satisfaction and hope to resolve this situation to your liking.
Svar fra Jetkrate
Dear Mike,
Thank you so much for taking the time to leave us a 5-star review on Trust Pilot. We're delighted to hear that you found our service easy to use and had a fuss-free experience with us. Our goal is always to provide a smooth and straightforward process for our customers, and it's great to know we're achieving that.
If there's anything else we can assist you with in the future, please don't hesitate to get in touch. We're here to help make your shopping and shipping needs as convenient and hassle-free as possible.
Thanks again for choosing Jetkrate, and we look forward to assisting you again soon!
Svar fra Jetkrate
Dear Ian,
Thank you for your wonderful review on Trust Pilot! We're thrilled to hear that you had a great experience with our service. Our team works hard to ensure easy communication and fast delivery, so it's rewarding to know that it's appreciated.
If there's anything more we can do for you in the future, please don't hesitate to reach out. We're always here to help make your shopping and shipping experience as smooth and enjoyable as possible.
Thank you for choosing Jetkrate, and we look forward to serving you again soon!
I found it difficult to navigate…
I found it difficult to navigate without a phone consultation and was unsure How to fill in online some things . It took an hour to put in the cost of the purchase. Once the package was cleared to forward to NZ the delivery was very quick and efficient.
I hope to reorder in a couple of months and hope I find the process easier.
3. november 2023
Svar fra Jetkrate
Thank you for your review and for sharing your feedback. We're pleased to hear that you found our delivery service quick and efficient. We understand that navigating new systems can sometimes be challenging and we're continually working to improve our user experience. Please remember, our dedicated support team is always ready to assist you via email at support@jetkrate.com for any queries or guidance you may need. We look forward to serving you again and hope your next experience with us is even smoother!
Svar fra Jetkrate
We're thrilled to hear that you had a great experience with us! Thank you for choosing Jetkrate and for taking the time to leave a review. Our team is dedicated to providing outstanding service and we're glad it reflected in your experience. We look forward to assisting you again in the future!
Definitely going to continue using jetkrate
Everything was so straightforward and simple compared to all other mail forwarding services I’ve used. Jetkrate doesn’t require you to jump through hoops to verify yourself and offers easy payment options. I used it for the first time and received my package in the expected time.
17. oktober 2023
Svar fra Jetkrate
We're thrilled to hear that your experience with Jetkrate was both straightforward and satisfying! Our team works hard to ensure a seamless process from start to finish, and it's wonderful to know that this is reflected in your interaction with our service. We're delighted that everything met your expectations, and we look forward to assisting you again. Thank you for choosing Jetkrate and for taking the time to share your feedback!
Great experience-first time user…
Never used a parcel/freight forwarding service before but surely will in the future. JetKrate made the process simple from initial signup to addressing, regulatory requirements, shipping and billing. As a US resident needing periodic mechanical part support for NZ goods, this has opened a new avenue for me. Don’t get me wrong, the service is premium and priced accordingly, but service DOES match their product and in this most recent case, saved me much more in total than directly purchasing parts domestically in the US.
18. oktober 2023
Svar fra Jetkrate
Thank you so much for taking the time to share your experience with us on Trustpilot! We're thrilled to hear that you found our parcel forwarding service straightforward and valuable. Our aim is to make international shopping as seamless as possible for our customers, and we're glad we could assist you in getting the mechanical parts you needed. We appreciate your recognition of the value and quality of our service. Your feedback means a lot to us, and we look forward to continuing to serve you in the future.
Purchase from New Zealand
Was able to buy from a vendor in New Zealand. that does not ship to the USA. Received in a timely manner. Packed well. Ship to Label was quite faded. But package did get to its destination.
25. september 2023
Svar fra Jetkrate
Dear Aaron,
Thank you for taking the time to leave us a 5-star review on Trust Pilot! We're delighted to hear that you were able to successfully purchase from a New Zealand vendor and receive your package in the USA in a timely manner.
We appreciate your feedback regarding the faded shipping label; we'll look into this to ensure better label quality in the future. We're pleased, however, that your package reached you safely and met your expectations.
Thank you for choosing Jetkrate, and we look forward to serving you again soon!
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.