I was so happy to combine the concert tickets and the hotel etc. Website was easy. I felt supported up until the check-in day. I was pretty disappointed in the room at the hotel however. I felt we pai... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Smooth experience. Pay as you go plan split into 4 with $20 down was what sealed the deal. Having multi packs of tickets was awesome. We did a 4 pack for our group. Would also like to see 6, 8, and 12... Vis mer
Overall it was easy to use, but I did run into an issue when checking in. For some reason the room reservation was under a name of someone else entirely (my best guess is the person at Jampack who boo... Vis mer
Everything basically went as well as was described. Had a glitch with bus transportation as it was assumed to be included like last several years but got it covered.
Informasjon om virksomheten
Skrevet av virksomheten
Jampack turns the world's biggest events into effortless event-cations. We partner with iconic festivals, sports matchups, concerts, and cultural moments to create all-in-one travel packages that bundle your event tickets with hand-picked hotels and curated experiences — so you can lock in the whole trip in a single checkout instead of chasing down tickets, rooms, and logistics separately. Your Jampack dashboard keeps every confirmation, itinerary detail, and schedule in one place, and our traveler support team is on standby whenever you need a hand. Whether you're heading to a headline festival, a championship weekend, or a once-in-a-lifetime show, Jampack makes sure the only thing you have to think about is showing up and having a great time.
Kontaktopplysninger
7165 Rafael Ridge Way, 89119, Las Vegas, USA
- wegotyou@jampack.com
- jampack.com
4,5
Enestående
69 anmeldelser
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They may not be located in the US but…
They may not be located in the US but they respond to email promptly. They read the email and provide answers.
23. september 2026
Svar fra Jampack
Elizabeth, we're so glad to hear that you received timely responses and some great information for your event. Please feel free to reach out if you ever have any questions in the future, we're here for you!
We went to Rock the Country in Hamburg
We went to Rock the Country in Hamburg, NY and it was amazing. The entire process, from purchasing the tickets to the hotel to the concert itself was truly wonderful.
11. september 2026
Svar fra Jampack
Laura, we’re so glad to hear you had such an awesome time in Hamburg! We’re honored we could make everything seamless for you at Rock the Country 2026, and it sounds like you made some rad memories. That’s exactly why Jampack wraps your ticket and hotel into one transaction, so there’s less to juggle and more time to enjoy the show. We can’t wait to help you with your next festival!
I didn't have to worry about anything
I didn't have to worry about anything! my tickets & hotel were ready when we arrived, which made it a less stressful event!
Thank you Jampack!
15. oktober 2026
Great customer support
As a customer from overseas, i had some questions about getting the tickets in time. Fast response, everything cleared and very friendly and supportive!
3. september 2026
Svar fra Jampack
Moritz, traveling all the way from Europe can be stressful, so we’re so glad we made part of that easier! It sounds like you had a great time at Ohana 2026, and we can’t wait to see you at more festivals. Since you travel internationally, remember that Purchase Protection is available with every Jampack package, so your plans are covered if anything unexpected comes up.
Amazing Staff!
1. september 2026
Just the whole experience.
Just the whole experience.
For the hotel. It was amazing. Staff was great. The hotel was clean and well maintained unlike the other hotel I was at for ink. I hope to stay at this hotel again for LTL 27
16. september 2026
Svar fra Jampack
Gloria, we're so glad to hear that you had a pleasant stay at the SpringHill Suites for Louder Than Life! We'll have a solid selection available for Louder Than Life 2027, and please feel free to reach out to our 24/7 Jampack Customer Support team if you have any questions regarding the accommodations or upgrading a chosen room. We're here to help with those decisions!
Worst Customer Service EVER
I don’t care if OZZY is Lazurus’d I will never use Jampack or Front Gate again - customer service was atrocious from the very beginning - ticket purchase was a cluster frag - charged me shipping for tickets that I then had to pick up in person at will call because FRONT GATE COULDN’T PROPERLY ADDRESS THE ENVELOPE - ironically they shipped the two bracelets purchased together separately one arrive no problem - the other I got the giant middle finger from a call center based in India - PANTERA could return from the great beyond and I will spend $10,000 on a scalper and put my money in that persons pocket before I pay a dime to Jam Pack or Front Gate again
24. oktober 2026
Svar fra Jampack
Jo, we’re sorry your ticket purchase and wristband delivery were such a frustrating experience, especially having to pick up at Will Call after the shipping charge. Jampack hasn't been able to find a previous contact from you, so we haven’t had the chance to help. For any future package-related questions, we encourage you to contact Jampack at wegotyou@jampack.com rather than Front Gate, so our team can take care of it for you. We'll be reaching out to you directly via email with a resolution. We hope we can earn back your trust.
Svar fra Jampack
Chris, thank you for the awesome feedback! We're so excited for you to head to Welcome to Rockville 2027 with us, and please let us know if there's anything we can do for you along the way by reaching out to wegotyou@jampack.com. We're here for you!
Svar fra Jampack
Dana, we appreciate the positive feedback about our layaway option! We’re pumped you used it for Aftershock 2026, and we know it makes larger packages much more manageable. We also offer Affirm, Google Pay, and Apple Pay, so there’s a payment option for every budget. We can’t wait to help you plan your next festival!
Ease of ordering on the website
25. oktober 2026
Not happy
My girlfriend snd i bought tickets at the same time and she got the package and i didnt. I spent $5 more but she got a merch credit and in & out privileges and i didn't. So i was unhappy
23. september 2026
Svar fra Jampack
Denise, we’re sorry that you and your girlfriend ended up with different packages and that you only found out about the differences, like in-and-out privileges and the merch credit, when it mattered. We always encourage customers to reach out to our staff on-site and stop by the Jampack Box Office, where our team is happy to talk through your situation and help where we can with exceptions.
The good and bad
The hotel/festival ticket package was a good deal. However, we weren't as happy with the shuttle this year in comparison to previous years. We had to walk several blocks to the pickup point. The wait for the shuttle when the festival ended each night was lengthy.
25. september 2026
Svar fra Jampack
Deb, thank you for the kind words about your package, and for booking with us again this year after last year’s festival! We’re sorry the shuttle experience wasn’t up to your expectations. Unlike last year, the shuttle service this year was operated by a separate provider and wasn’t run by Jampack, so we weren’t able to directly oversee the pickup location or wait times. We deeply appreciate you sharing this, and we’ll pass your feedback along. We hope to see you at "& Beyond 2027"!
I love Jampack
Super easy experience booking the hotel and purchasing the tickets through jampack! I would use jampack again.
29. august 2026
I wasn't allowed to upgrade my package
I wasn't allowed to upgrade my package. The hotel sucked even though it was a Holiday Inn which I booked through you. Not impressed.
23. september 2026
Svar fra Jampack
Kimberley, we’re sorry your experience didn’t meet your expectations. Upgrading a single day of a 4-Day pass isn’t something the festival offers, which we know is disappointing. We’d also like to learn more about your hotel stay, so our team will be reaching out to you at the email on your order to hear what went wrong and see how we can help.
Loved that I was able to secure a hotel…
Loved that I was able to secure a hotel with my VIP ticket and not have to worry about hotel cancellations right before the event. Loved all of the perks that came with it as well including the merch voucher, the guitar is SO cool as well. The hotel was great, Jampack customer service was great.
I do have only ONE recommendation and I am not sure if it is even an option, however, I would like to see shuttles included in the Jampack packages. Even if it at optional hotels (like Welcome to Rockville) it would be great to have a couple places that offer shuttles to and from especially because you get ins and outs. If your hotel is 4 miles away, the perk of ins and outs is pretty pointless if you are having beverages and do not have a vehicle parked at Cal Expo.
1. oktober 2026
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