Ik was aanvankelijk wat sceptisch over ISLA IDA vanwege enkele negatieve recensies, maar besloot toch een bestelling te plaatsen. Mijn pyriet aura armband werd binnen ongeveer 15 dagen geleverd met ee... Vis mer
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Se hva andre synes
Super tevreden! Op Instagram kwamen de helende armbandjes voorbij, website bezocht, kortingscode kwam voorbij en gelijk twee stuks besteld en betaald. Ontving plots een aantal mail bevestigingen en ve... Vis mer
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I was a bit suspicious about this company after reading a few of negative reviews. I did place the order anyway. I ordered pyrite aura bracelet and I got it delivered with courier within around 15 day... Vis mer
Selskapet har svart
Recebi a minha encomenda depois de um longo periodo de espera. Tudo chegou em perfeitas condições e os items são lindos! Devido ao atraso de entrega, entrei em contacto com o apoio ao cliente e fo... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
ISLA IDA® creates fun and sustainable jewellery that gives back.
Kontaktopplysninger
3,5
Middels
478 anmeldelser
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Items never arrived, CS ignoring my emails
This is my second order with them, and I must say that my initial experience was quite pleasant; the items I received were of good quality. However, I recently placed a second order, and despite the tracking information indicating that it has been delivered, I have yet to receive anything.
I promptly reached out to the company via email to address the issue and request a refund, but unfortunately, I have not received a response. Given this situation, I am left with no choice but sharing my concerns on social media and explore my rights in this matter.
It's truly disappointing, as their products are nice, but the delivery and customer service aspects have fallen short. If you value peace of mind, I would caution against ordering from this company
1. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hi Alessandra,
Thank you for taking the time to share your feedback and we feel terrible that you feel ignored.
Our records show that you reached out to us on the 13th of this month and we responded the same day. Since you mentioned that you haven't had a resolution at all, we would love the opportunity to resolve your concern. Kindly send an email to support@islaida.com and we'll coordinate with the couriers to find out what happened. We'll, of course, take care of you.
We thank you again for letting us know about this and we hope you give us a chance to make it up to you.
Sophie
Kwaliteit ❤
Ik wil graag mijn oprechte waardering uitspreken voor dit bedrijf. Ik heb Isla Ida ontdekt op Instagram, waar hun advertenties mijn aandacht trokken. Deze nieuwsgierigheid leidde me naar hun webshop, en ik kan eerlijk zeggen dat mijn ervaring van begin tot eind prettig verlopen is.
De webshop van Isla Ida straalt boho vibes uit. De site is overzichtelijk en gebruiksvriendelijk, wat het shoppen een moeiteloze ervaring maakt. Maar dat is nog maar het begin, want wat me echt heeft betoverd, zijn de prachtige sieraden die Isla Ida aanbiedt.
De sieraden die ik bij Isla Ida heb besteld, zijn niet alleen betaalbaar, maar ook van uitstekende kwaliteit. De aandacht voor detail is duidelijk zichtbaar in elk stuk. Het vakmanschap en de zorg waarmee deze sieraden zijn gemaakt, hebben me echt verrast. Daarnaast komen de producten ook in een leuke verpakking aan. Hierdoor is het ook aantrekkelijk om het als cadeau aan iemand anders te geven, bv. voor een verjaardag.
Wat Isla Ida nog specialer maakt, is hun toewijding aan het ondersteunen van een goed doel. Het is mooi om te zien dat ze naast de sieraden ook een positieve impact willen maken op de wereld om hen heen. Het feit dat een deel van hun opbrengst wordt gebruikt om bomen te planten, getuigt van hun integriteit en maakt het voor mij des te aantrekkelijker om bij hen te winkelen.
Kortom, Isla Ida is niet zomaar een sieradenmerk; het is een merk met een missie en een hart. Ik ben dankbaar dat ik ze heb ontdekt en zal regelmatig op de webshop kijken. Als je op zoek bent naar duurzame sieraden van hoge kwaliteit met een betekenisvolle missie, dan is Isla Ida de plek waar je moet zijn. Ze hebben mijn verwachtingen overtroffen en verdienen alle lof en steun.
5. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hi Firenze,
Thank you so much for taking the time to leave us this amazing review and for helping to share the word about us. It means the world to us. ❤️
Our small but passionate team will continue to work tirelessly to provide you with world-class hand-crafted pieces of jewelry. Thank you for being part of a good cause and welcome to ISLA IDA Family!
Sophie
Very good service
Very good service. Very well presented. I have been waring mine since it arrived. I love it. Thank you xx
29. august 2023
Svar fra ISLA IDA
Hi Barbara,
We are very happy to hear that you're wearing your bracelet daily and you love it. Thank you for taking the time to share your experience with the community, we truly value your patronage.
We look forward to hearing from you again soon! ❤️
Sophie
A great customer care!
Had a great experience with customer service which helped me to find my package that was a little bit late.
But everything arrived and was so fine, my bff's birthday is safe!
8. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hi Laura,
We aim to delight our customers from the products we offer to the service we provide and we're certainly glad to see you happy! We look forward to hearing back from you and please send our warmest regards to the birthday celebrant!
Sophie
Necklace & Ring.
I absolutely love this company so, so much! Stunning absolutely beautiful pieces of jewellery. I got the raw citrine silver ring.. perfect fit & everyone who I’ve showed loves it just as much & the clear quarts necklace, which I also love. Best little jewellery shop I’ve come across. It’s fantastic quality. I can’t wait to purchase more pieces. Crystals are my fave. So this shop is right up my street. Definitely worth its 5* rating I’ve given.
Thank you Isla-Ida. 🤍🤍🤍
7. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hi Dani,
Thank you so much for taking the time to leave us this amazing review, this certainly made our day.❤️We're glad that valued customers like you appreciate the design and care we put in creating these beauties.
Thank you for being a part of the ISLA IDA Family and we hope to hear from you soon!
Sophie
Great Experience Great Product
Delivery took awhile but Sophie from the the Customer Support team has been very patience and supportive throughout.
The bracelet has exceed my expectation and love it that it has a good cause too.
Will definitely purchase again!
25. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hi Sam,
Thank you so much for taking the time to write to us. We always strive to provide excellent service to all our customers and we aim to exceed your expectations every time! Thank you for being part of a good cause and welcome to the ISLA IDA Family! We're always here if you need us and we hope to hear from you again soon!
Sophie
Poor service
Poor service. It’s been 22 days and i still didn’t get my items, then I just learn that they didn’t give my delivery address or my phone number to the courier. If I didn’t email them, I wouldn’t know what courier company they used and fix it on my own.
22. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hi Rhoanne,
Thank you for sharing your experience with the community and we wish we could've done better.
After reviewing your order, we see that the shipping address we have on file does not include a phone number so the delivery print out did not have this data. Since the parcel arrived as a postal mail and had no valid private or company P.O. Box number, it was retained at Emirates Post's which is causing the delay.
We encourage you to keep communicating with our Customer Service Team and we'll continue to work with you in resolving this concern.
Sophie
No volveria a comprar
Hola, hice el pedido hace mes y medio y no me ha llegado nada. Muy mal porque cuando compras no te dicen que va a tardar tanto. Hay que informar. No volverè a comprar.
21. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hi Marta,
Thank you for taking the time to share your feedback with us and we would like to sincerely apologize for your inconvenience.
I've checked the history of your order and according to Correos, they attempted to deliver the parcel but no one answered the door and your mailbox was too small to leave the parcel behind. The postie left a notice to pick up the parcel but no one claimed it so it was sent back to us. The same information has been sent to you via email along with a couple of options you can choose from to resolve this concern for you.
We look forward to your reply and please don't hesitate to reach out to us for any additional concerns.
Sophie
Very responsive customer service
21. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hi Jaz,
Thank you for sharing your experience with the community. Your order makes a difference not just to us, but to the charities we support as well. Thank you for being part of a good cause and for being a part of the ISLA IDA Family! We hope to hear from you again soon! ❤️
Sophie
Muy diferente a las fotos.
Muy diferente a las fotos. No vale lo que realmente es. No dejan de ser pulseras de hilo de algodón. Y tampoco me ha llegado el color de la foto. Cuesta mucho que llegue, no hay un seguimiento del envío ni un email de confirmación de entrega. Lo dejan en el buzón y no te enteras.
11. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hi Maria,
Thank you for taking the time to share your feedback with us and we would like to sincerely apologize for the delay you've experienced with your order.
We're curious about the items you received, would you mind sharing a photo with us, please? Our team takes pride in crafting high quality jewelries that have passed strict quality control so we'd like to find out what items you received. As for delivery, I'm afraid most posties would leave packages on the mailbox if no one answers the door during drop off.
We look forward to hearing back from you!
Sophie
Very happy!
Incredible customer service after I asked to get something adapted in my order. Sophie was kind, helpful and correct. Received my jewelry yesterday, 6 days after sending, which they say in the shipping note is an acceptable timing. I am so happy with it, every piece is beautiful. Would very much recommend!
28. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hi Valérie,
Your review warms our hearts. Thank you very much for taking the time to leave us this review and for helping to share the word about us. Our small but passionate team will continue to work tirelessly to provide you word-class customer experience.
Thanks again for your support and for being part of the ISLA IDA Family! We look forward to hearing from you again soon! ❤️
Sophie
Beautiful ring 💍 and unexpected lovely…
Beautiful ring 💍 and unexpected lovely surprise in a form of bracelet. Fast delivery too! Couldn't be happier 😊Thank you very much 🙏
13. juli 2023
Svar fra ISLA IDA
Hi Kolber,
We are happy to hear that you love your ring! Thank you for this glowing recommendation! Your feedback reaffirms our passion and hard work.
Keep sharing Good Vibes and we hope to hear from you again soon!
Sophie
DO NOT BUY - tacky
Rubbish service. The items didn't arrive, I had to email multiple times and finally got a reply that items were out of stock. They arrived over a month later and are POOR quality. Cheap, tacky and a waste of money. I asked for a refund but got no reply. Such a waste of my hard earned money.
7. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hi Vinnie,
Thank you for bringing your concern to our attention and we would like to sincerely apologize for all the trouble you had with your order.
Please know that we take pride in providing excellent products and service and I would like to take care of this for you. I'm trying to locate your order but we have a lot of orders matching your name. May I please request you to reach out to us at support@islaida.com, mention my name, Sophie, and I will personally take care of this for you.
We thank you again for letting us know about this and we hope you give us a chance to make it up to you.
Sophie
Beautiful moonstone ring arrived day…
Beautiful moonstone ring arrived day after I ordered it! Can’t fault this company. Very pleased thank you.
17. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hi there,
Thank you so much for taking the time to leave us this amazing review. We aim to delight our customers from the products we offer to the service we provide and we're glad that you are! 🥰 Thank you for being a part of the ISLA IDA Family and we’re here for you anytime! ❤️Talk soon!
Sophie
Geleverd met ruim een week
Geleverd met ruim een week. Had nav alle berichten hier wel even gemaild. Kreeg direct antwoord met track en trace. Lag volgende dag op de mat. 2 bestellingen, kreeg bij beiden een gratis armbandje. Precies ontvangen wat ik besteld heb en 2 leukerds gratis! Top bedrijf, top service.
Armbandjes precies zoals verwacht.
14. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Hi Anouska,
Thank you for the wonderful review! It means the world to us to see you happy. ❤️ We're glad you see the love we put in our products and service. Thank you for being a part of the ISLA IDA Family and we hope to see you again soon!
Sophie
Awful experience
Awful experience!
Recently ordered a bracelet and never received it.
I have also had no response from the customer service email, after trying to contact them many time.
Very disappointed.
20. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
I'm sorry to hear that you haven't received your order yet. If you can only send us an email again, we'll attend to you quickly and resolve your issue. Looking forward to hearing from you!
Rare A.
Isla Ida
Recebi a minha encomenda depois de um…
Recebi a minha encomenda depois de um longo periodo de espera. Tudo chegou em perfeitas condições e os items são lindos!
Devido ao atraso de entrega, entrei em contacto com o apoio ao cliente e foram sempre atenciosos e cordiais, disponibilizando várias soluções para minimizar o transtorno.
Quando a encomenda chegou ao meu país, ficou retida na alfandega e tive que pagar as taxas aduaneiras, as quais a Isla-Ida me reembolsou.
Seria util rever a informação dos prazos de entrega que indicam no site, para evitarem constrangimentos no futuro ou encontrarem formas alternativas de entrega.
Grata!
23. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
Thank you for sharing your experience with us! Your patience and understanding are very much appreciated. Feel free to reach out with any concerns, we hope to see you again soon!
All the best,
Rare A.
Isla Ida
I have to say originally i thought i…
I have to say originally i thought i had been scammed. I ordered a bracelet and even through RM said it had been delivered it never arrived. It took about 2 weeks of chasing emails but once picked up, this was investigated and a replacement bracelet was sent out immediately.
13. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
We're sorry to hear that your 1st order never arrived but we're glad to hear that your concern has been resolved! Just reach out to us if you have concerns and we'll assist you gladly.
All the best,
Rare A.
Isla Ida
scammers
one of the worst companies that I've had the displeasure of using and dealing with.
Ignored emails for a returns form multiple times, then when was told they would.send I was asked a different question on a single reply always told once you tell.me this I'll send.
now I've returned items with proof of items having been returned and sent through their letterbox (slim so not large parcel) being told their warehouse hasn't received my return.
I've looked on Google maps unit 5 is a airpost logistic company so no isla ida names unit buy there is a letterbox.
AVOID AT ALL COSTS
9. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
We're so sorry to hear about this, this is definitely not the experience we want you to have. We take pride in doing our business with utmost integrity and you may verify our return address with the post office. Regarding your concern, I can confirm that your refund has already been processed. I certainly hope that I was able to address all your concerns however, please feel free to let us know if there's anything else we can help you with.
Our apologies again for any inconvenience this has caused.
Sincerely,
Rare A.
Isla Ida
Lange Lieferzeit + zusätzliche Kosten
Die Lieferung nach Deutschland hat statt 2 Wochen (bis zu 10 Werktage) ganze 7 Wochen gedauert...zusätzlich durfte ich bei der Post auch noch 8€ Zoll nachbezahlen...
5. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra ISLA IDA
We're so sorry for the delay in the delivery but we're glad to know that you have received your order❤. We'll be glad to help you further, we've actually sent you an email about it. Looking forward to hearing from you soon!
Sincerely,
Rare A.
Isla Ida
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