I worked with Irra Charter as a tour director for a period of one week. My group size was 39. From when I was picked up at the airport to being dropped off at the airport, I experienced nothing les... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Gutes Unternehmen zum weiterempfehlen. Die Kommunikation und Reaktionsgeschwindigkeit war ausgezeichnet. Die Fahrer waren Pünktlich. Leider war die Auswahl der Fahrzeuge nicht immer an die Anzahl d... Vis mer
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I rented a bus from this company for a 9-day trip. We had a major problem on the first day and struggled to reach them due to technical issues with their system. We had to solve the problem ourselves.... Vis mer
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I hired Irro for a transfer of 6 to the Guggenheim museum and San Sebastián after landing in Bilbao. Later in the week for a transfer from San Sebastián to Bordeaux. The drivers were on time, ver... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
With Irro Charter, renting a bus with a driver anywhere in Europe is easy boarding. Since 1972, our family-run company has been dedicated to providing the highest standards in travel – offering long-distance coaches, comfortable mini-buses or state-of-the-art vans as well as an experienced bus charter service. Our professional drivers, 24/7 phone support and trusted network ensure your journey is smooth and worry-free. From simple transfers to tailor-made tours across borders, we make travel effortless and enjoyable.
Kontaktopplysninger
Dannenberger Straße 32, 29439, Lüchow, Tyskland
- +495841977325
- info@irro-charter.com
- irro-charter.com
4,5
Enestående
163 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Drivers were friendly & service…
Drivers were friendly & service orientated.
28. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Kasper,
Thank you very much for your kind feedback and the 4 stars.
We are looking forward to new bus services with you.
Your Irro Charter Team
Driver is so good
Driver is so good. She very kind and calm with my team. If I have trip in next year I prefer choose Mrs. Betzel again.
21. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Nat,
Thank you soo much for your feedback and kind words. Let us know once you have the tour plan for next year and we will reserve the bus and your preferred driver straight away.
Your Irro Charter Team
Der Fahrer war pünktlich und gut…
Der Fahrer war pünktlich und gut informiert. Danke für den tollen Service.
28. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Hallo AV,
vielen Dank für die freundlichen Worte und die 5 Sterne.
Dein Irro Charter Team
Great experience
Great experience. Very good communication and the busses were on time.
22. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear C.L.,
Thanks a lot for the feedback and the 5 stars. We are looking forward to the next bus service with you.
Your Irro Charter Team
Consistently Great
This is my third time using Irro Charter, and they’ve been consistently excellent. From their fleet of buses to their dedicated staff, they ensure a great travel experience for all passengers. Keep up the good work!
5. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Sergio,
Thank you so much. We are looking forward to the fourth service with you.
Your Irro Charter Team
Happy drivers and pleasant bus
We had to two drivers, both of them were very helpful, happy and service-minded. The bus was very nice and clean.
12. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Theis,
We appreciate your feedback. We would be very happy to be your bus partner again.
Your Irro Charter Team
Nightliner Service 10/10
Super schnelle und unkomplizierter Service. Für uns gibt es keinen besseren Dienstleister in Sachen Nightliner!
7. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Hallo Kyra,
vielen Dank für Dein Feedback und die 5 Sterne.
Wann immer Du wieder einen Bus benötigst, lass es uns wissen.
Dein Irro Charter Team
Excellent Service from Start to Finished
1. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Faisal,
Thank you very much for your kind words and feedback.
We would be very happy to be your bus charter partner again.
Your Irro Charter Team
Austria & Italy Tour
We were 42 people travelling Austria and Northern Italy with an Irro bus. The communication before and during the tour was very professional. We had a friendly and experienced driver. Everything went well. We would go again with Irro.
23. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Kailey,
Thank you very much for kind words and the 5 stars.
Whenever you need a bus again, let us know. We would be very happy to be your bus partner again.
Your Irro Charter Team
Friendly and professional Driver
We had a fantastic experience with Irro Charter. Our driver was not only professional but also very friendly and accommodating. Made the entire trip even more enjoyable.
25. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Angelo,
Thank you very much for kind words and the 5 stars.
Whenever you need a bus again, let us know.
Your Irro Charter Team
Poor Service
- No Clear Communications.
- Trying to take advantage of the client by invoicing unnecessary and crazy bills that could've been avoided by clear communications.
- Rude and unprofessional Driver.
- Promised to provide English Speaking Drivers, but that didn't happen. Drivers were not speaking English.
2. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Canary Travel & Tourism,
Thank you very much for your feedback. We are very sorry that you had such an experience with us on your trip. We are always trying to do our best and go the extra mile for every client without any exceptions. In a very pressing high season with a huge lack of drivers, changes and mistakes might happen some time. We apologize for this most politely.
However, could you please be more concrete while giving feedback. We are constantly improving our service. What do you mean with "no clear communication"? All final tour and drivers detail have been sent to you in time.
We would be very happy to be your bus charter partner again and would like to convince you of our quality.
Your Irro Charter Team
Service was all jacked up
Service was all jacked up. You guys suck!
18. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Charla,
We are very sorry that you were not satisfied with our service. However, we provided the bus exactly as you booked it. We have delivered!
The way you are expressing your feedback here does not correspond to our style of communication nor to that of Trustpilot. We are always happy to accept constructive feedback but not in this tone.
Your Irro Charter Team
Fantastic drivers and great team to work with
The bus was always clean and well maintained. The drivers were very helpful and friendly and were willing to offer their own opinions and suggestions. They even helped organize some great events for us. The drivers were very professional, courteous, and on time. The next time I travel to Europe I am going to see if Irro Charter can provide the coach for us!
27. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Darren L,
Thank you very much for this review and the 5 stars.
Whenever you need a bus again in Europe, let us know.
Your Irro Charter Team
Fantastic company to work with!
12. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Terri Hamilton,
Thank you very much for this review and the 5 stars.
Your Irro Charter Team
The travel arrangements were completely…
The travel arrangements were completely unprofessional and chaotic. We unknowingly hired you as a broker when we thought we were dealing directly with a bus company. Apart from the extraordinary additional cost you charged, your business practices have been totally unacceptable, especially given the effect on 100+ young people from another country. There have been constant, last-minute changes with the drivers, most of whom barely speak English and some of whom have used profanity constantly.
More importantly and for the record, your bus driver Nicky put one of our students in danger by unnecessarily pumping the brakes multiple times when he stood up to use the bathroom. He was extraordinarily disrespectful to our students and even quite rude to our adults.
The overall experience of the trip makes it impossible for us to ever work with your company again.
17. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Jimmy,
Thank you very much for your feedback. We are very sorry that you had such an experience with us on your trip. We are always trying to do our best and go the extra mile for every client without any exceptions. In a very pressing high season with a huge lack of drivers, changes and mistakes might happen some time. We apologize for this most politely.
However, I have to disagree on one thing. We are a real bus company and family business with +50 years of experience. When our buses are not available, we do use buses from our trusted and qualified network.
We would be very happy to be you bus charter partner again and want to convince you of our quality.
Your Irro Charter Team
Great buses and in time
Great buses and in time. Thanks!
1. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Daniel Castano,
Thank you very much for this review and the 5 stars.
Your Irro Charter Team
Ernest our driver was so friendly an…
Ernest our driver was so friendly an accomodating absolutely a great experience and HE make the difference! Great job!
KUDOS TO ERNST as we call him Ernesto!
11. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Jose Aguirre,
Thank you very much for this review and the 5 stars.
We will let "Ernesto" know :)
Your Irro Charter Team
The journey with Irro Charter was both…
The journey with Irro Charter was both smooth and punctual. The bus was well-maintained, and the seats were extremely comfortable. Highly recommended for any long-distance travels!
28. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Loretta Ramey,
Thank you very much for this review and the 5 stars.
Whenever you need a bus again, let us know.
Your Irro Charter Team
Excellent Service from Start to Finish!
From booking to the day of the trip, Irro Charter has exceeded my expectations. The staff was helpful and the bus was in impeccable condition. Our group was thoroughly impressed. We’ll be using their services again in the future!
2. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Addyson Calvin,
Thanks so much for your feedback. We are very happy that your group was satisfied.
Your Irro Charter Team
Everything went great
Everything went great. Communication with Irro Charter was perfect and the driver was very friendly and punctual. I highly recommend the company and will book there again if a bus is needed!
12. februar 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear MK,
Thanks a lot for your feedback and the 5 stars.
Whenever you need a bus again, let us know.
Your Irro Charter Team
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