I worked with Irra Charter as a tour director for a period of one week. My group size was 39. From when I was picked up at the airport to being dropped off at the airport, I experienced nothing les... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Gutes Unternehmen zum weiterempfehlen. Die Kommunikation und Reaktionsgeschwindigkeit war ausgezeichnet. Die Fahrer waren Pünktlich. Leider war die Auswahl der Fahrzeuge nicht immer an die Anzahl d... Vis mer
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I rented a bus from this company for a 9-day trip. We had a major problem on the first day and struggled to reach them due to technical issues with their system. We had to solve the problem ourselves.... Vis mer
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I hired Irro for a transfer of 6 to the Guggenheim museum and San Sebastián after landing in Bilbao. Later in the week for a transfer from San Sebastián to Bordeaux. The drivers were on time, ver... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
With Irro Charter, renting a bus with a driver anywhere in Europe is easy boarding. Since 1972, our family-run company has been dedicated to providing the highest standards in travel – offering long-distance coaches, comfortable mini-buses or state-of-the-art vans as well as an experienced bus charter service. Our professional drivers, 24/7 phone support and trusted network ensure your journey is smooth and worry-free. From simple transfers to tailor-made tours across borders, we make travel effortless and enjoyable.
Kontaktopplysninger
Dannenberger Straße 32, 29439, Lüchow, Tyskland
- +495841977325
- info@irro-charter.com
- irro-charter.com
4,5
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Irro Charter are the best!
We contacted Irro Charter at the last minute as another coach company had let us down whilst in Germany for the Euros and they could not have helped more! Roman emailed and called to make sure they could get us a coach and they moved around some bookings to ensure they got us home from Stuttgart to Mainz. Coach was very clean and extremely comfortable too.
20. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear K Walker,
Thank you for your fantastic review! We are thrilled to hear that we could assist you at the last minute and provide the necessary transportation after another company let you down. We’re glad Roman could coordinate everything to ensure you got home from Stuttgart to Mainz.
It’s great to know that you found the coach very clean and extremely comfortable. Your positive feedback means a lot to us.
We look forward to the opportunity to serve you again in the future.
Your Irro Charter Team
Seamless planning experience
Your team was very helpful in securing the appropriate transportation for our clients and responsive to questions and changes.
31. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Amanda,
Thank you for your positive review. We are pleased to hear that our team was helpful in securing the appropriate transportation for your clients and that we were responsive to your questions and changes.
Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Your Irro Charter Team
Coach Trip across France & Switzerland
In planning and preparation for our week-long trip across France and Switzerland, Irro Charter were very responsive and accommodating to our needs. The coach provided was of a high standard, clean and tidy. Moreover, during the coach trip itself, the coach driver was incredibly helpful and accommodating.
21. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Adam,
Thank you for your kind review. We are delighted to hear that your week-long trip across France and Switzerland was a success. It's wonderful to know that our team was responsive and accommodating during the planning and preparation stages, and that you were pleased with the high standard of our coach.
We are especially glad to hear that our driver provided helpful and accommodating service throughout your trip. Your positive feedback is greatly appreciated and will be shared with our team.
We look forward to the opportunity to serve you again in the future.
Your Irro Charter Team
First Class Bus with Exceptional Driver
Great bus with top equipment; everything worked perfectly. Driver was outstanding - total professional, friendly and fantastic driving!
2. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear ALPVENTURES,
Thank you so much for your fantastic review and the 5-star rating. We are thrilled to hear that you had a great experience with our bus service.
Whenever you need a bus in Europe again, please don't hesitate to reach out.
Best regards,
The Irro Charter Team
A well organised company
The communications I had from Naser were excellent. At all stages I was kept informed of what was happening with our booking. I would recommend Irro Charter.
28. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear M. Clayton,
Thank you for your kind review! We are thrilled to hear that you found our company well-organized and that the communications from Yaser were excellent. Keeping our clients informed at every stage is a top priority for us, and it’s wonderful to know that we met your expectations.
We sincerely appreciate your recommendation and look forward to the opportunity to assist you again in the future.
Kind regards,
Your Irro Charter Team
Professional and polite team
Positive:
- the connection and communication with the team and drivers were professional and polite.
- the vehicle was clean and comfortable.
- there were no hidden costs.
Can be improved:
- our information have been asked to be sent several times to different email addresses, but one time was enough.
- drivers turned off the cooling system at the little part of the trip without asking.
29. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Mohammad Reza Bahreinian,
Thank you for your thoughtful review. We are delighted to hear that you found our team and drivers to be professional and polite, and that you were satisfied with the cleanliness and comfort of our vehicle as well as the transparency of our costs.
We appreciate your constructive feedback on areas where we can improve. We apologize for any inconvenience caused by the repeated requests for your information and the unexpected turning off of the cooling system. We will address these issues to enhance our service for future clients.
Your insights are valuable to us, and we hope to have the pleasure of serving you again in the future.
Your Irro Charter Team
You can't go wrong with Irro Charter
It was great experience with Irro charter from reservation to bus service, they have very smooth process and are very responsive over the phone as well as emails. Agents helped me explaining the costs related to the booking and also when there was a change in our plan. No words to explain how good the driver Vincenzo was - very punctual and ready to help us when we had a situation where we really needed help from a local and Italian speaking person. We were on a family tour and were happy about everything. I recommend Irro Charter.
22. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Yogesh,
Thank you so much for your wonderful review! We are delighted to hear that you had a great experience with Irro Charter. It’s fantastic to know that our reservation process and responsiveness met your expectations, and that our agents were able to assist you effectively with your booking and any changes to your plans.
We are especially pleased to hear your kind words about Vincenzo. Our drivers strive to provide the best service, and it’s great to know that Vincenzo's punctuality and helpfulness made a positive impact on your family tour.
Your recommendation means a lot to us, and we look forward to the opportunity of serving you again in the future.
Your Irro Charter Team
Just awesome
This is the second year we’ve used Irro. Again, it was an awesome experience from start to finish.
17. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Iain,
Thank you so much for your wonderful review and for choosing Irro for the second year in a row. We are thrilled to hear that you had another awesome experience with us from start to finish.
We truly appreciate your loyalty and look forward to serving you again in the future.
Your Irro Charter Team
EXCELLENT SERVICE
Our driver was ontime and the helpdesk agent was really commendable. Thank you for the swift ride and easy to be transacting with.
21. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Jocel,
Thank you so much for your kind words and for awarding us 5 stars!
We're thrilled to hear that you found our service excellent and that our driver was punctual. It's also wonderful to know that our helpdesk agent was commendable and that your experience with us was swift and easy.
Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Your Irro Charter Team
The service provided was generally satisfactory
The service provided was generally satisfactory, but we do have a couple of concerns. Firstly, regarding our transfer from Budapest to Vienna, our group encountered an inconvenience as we were dropped off at a bus stop around the corner from the hotel, purportedly due to the bus's inability to "turn back". We find it difficult to believe that the bus could not find a way to turn back, and this issue was not communicated to us until a couple of days before. We strongly believe that prioritizing customers' comfort is essential.
Additionally, during our transfer from Vienna to Prague, we had arranged and paid for a van to transport us from the parking area to the hotel. However, there was a delay of 20 minutes before the van arrived after our request, causing our clients to wait unnecessarily.
We appreciate your attention to these matters and hope for improved service in the future.
11. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Adrean,
Thank you very much for your detailed review and for giving us 4 stars.
We are glad to hear that you found our service generally satisfactory. We apologize for the inconvenience you experienced during your transfers from Budapest to Vienna and from Vienna to Prague. Your feedback is extremely valuable to us as it helps us improve our services.
Regarding the drop-off location in Budapest, we understand how important it is to be dropped off directly at the hotel entrance. We will investigate this matter further to ensure better communication and route planning in the future.
We also regret the delay you faced with the van transfer in Vienna. Timeliness is crucial, and we will work on improving our coordination to prevent such delays.
Your comfort and satisfaction are our top priorities, and we are committed to enhancing our service based on your feedback.
We appreciate your understanding and hope to have the opportunity to serve you again with an even better experience.
Your Irro Charter Team
Excellent Service!
We used Irro Charter to bring a group of 24 people to a Football match. Everything from start to finish was perfect. The communication with Irro in the time leading up to the event was clear and professional. On the day of, our charter was incredibly clean and moder, the driver was on time (in fact he was early), friendly and professional. I would not hesitate to use Irro again!
19. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear JT,
Thank you so much for your excellent feedback.
We really appreciate that you had such a positive experience with our bus service. It confirms that we are on the right track with our efforts.
Whenever you need a bus again, feel free to reach out to us anytime.
Your Irro Charter Team
It was cold AF in the bus
It was cold AF in the bus, and drivers were unpleasant
18. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Andrzej,
Thank you for your review and feedback.
We are sorry that you had such a bad experience. We apologize for that and will speak with the driver.
It is important to mention that we helped you in an emergency and on very short notice. The price was more than fair. The vehicle you received was a good bus and the best we could provide in such a short time.
We look forward to a new request from you with a bit more lead time so we can show you what else we can offer.
Your Irro Charter Team
We hired a bus from Irro Charter for a corporate event.
We hired a bus from Irro Charter for a corporate event to take us from Luxembourg to Germany for the day and were super happy with the experience and service!
When booking the communication was seamless smooth. My request was managed by Yaser who was very responsive and helpful.
When the bus came to pick us up it was on time, the drive was very well dressed, very polite and friendly, drove very smoothly.
The bus was perfectly clean, very comfortable and modern. there were facilities on the bus, also a fridge where we could keep our drinks cold.
It was a great experience. I highly recommend Irro Charter!
Thank you so much for a fantastic service! :)
7. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Yana,
Thank you very much for your wonderful feedback. We are delighted to hear that you and the group had such a pleasant bus trip.
Yaser truly appreciates you mentioning him.
Please don't hesitate to reach out whenever you need a bus again. We will do our best to create another perfect bus tour for you.
Your Irro Charter Team
Great communication
Great communication. Fair pricing. Excellent drivers. Professional and friendly service.
22. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Dawn,
Thanks a lot for your words and the good review. We are happy that you enjoyed our service.
Whenever you need a bus again, let us know.
Your Irro Charter Team
Really helpful team
Really helpful team, and friendly driver.
18. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear customer,
Thank you very much for your review and the 5 star rating. Looking forward to new bus requests from you.
Your Irro Charter Team
Overall great experience
Great communication with the company, the drivers were very pleasant, arrived everywhere on time, very flexible with the pick up and drop off locations, and got us everywhere on time, even earlier than expected.
5. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Lukas,
Thank you very much for your review and the fantastic 5-star rating. We're pleased to hear that you were satisfied overall with the driver.
Please don't hesitate to reach out whenever you require bus services again.
Best regards,
Your Irro Charter Team
Nice buses
Nice buses, good driver.
Good service from the company
6. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Trygve,
Thank you so much for your kind review and 4 stars.
We would be very please to be your bus partner again.
Your Irro Charter Team
Average
Overall the transfers were fine. However, it is very important for us to receive the name and mobile for the driver one or two days before the transfer. Also, we did have one of the busses breakdown near Munich which created a two hour delay to getting to their hotel.
2. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Nate,
Thank you for your candid review. We highly value feedback as we continuously strive to enhance our services. Typically, sharing driver details one day prior to the first service date is standard practice. However, whenever feasible, we aim to provide this information earlier to our clients.
We sincerely apologize for the inconvenience with the bus near Munich, and we've promptly arranged for it to be inspected by our engineers.
Should you require bus services again in Germany, we would be delighted to serve as your bus partner once more.
Your Irro Charter Team
Prompt and reliable service.
Prompt and reliable service.
1. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Kasper,
We extend our heartfelt gratitude for your review and the stellar 5-star rating.
Knowing that you are satisfied with our service brings us immense joy.
Your Irro Charter Team
Vienna Conference
Most important to me are safety and on-time performance. We were very fortunate to have been the beneficiary of both. Communication with sales and operations was sufficient and clear. Our passengers were very complimentary about the driver, Mr. Ulbrich.
1. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Elder,
Thank you immensely for your kind words and the glowing 5-star rating. We're thrilled to hear that you had a delightful tour to Vienna. Your feedback will be promptly forwarded to Mr. Ulbrich.
Should you require bus services in Europe again, please don't hesitate to reach out. We would be delighted to continue serving as your trusted bus partner.
Warm regards,
Your Irro Charter Team
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