I worked with Irra Charter as a tour director for a period of one week. My group size was 39. From when I was picked up at the airport to being dropped off at the airport, I experienced nothing les... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Gutes Unternehmen zum weiterempfehlen. Die Kommunikation und Reaktionsgeschwindigkeit war ausgezeichnet. Die Fahrer waren Pünktlich. Leider war die Auswahl der Fahrzeuge nicht immer an die Anzahl d... Vis mer
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I rented a bus from this company for a 9-day trip. We had a major problem on the first day and struggled to reach them due to technical issues with their system. We had to solve the problem ourselves.... Vis mer
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I hired Irro for a transfer of 6 to the Guggenheim museum and San Sebastián after landing in Bilbao. Later in the week for a transfer from San Sebastián to Bordeaux. The drivers were on time, ver... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
With Irro Charter, renting a bus with a driver anywhere in Europe is easy boarding. Since 1972, our family-run company has been dedicated to providing the highest standards in travel – offering long-distance coaches, comfortable mini-buses or state-of-the-art vans as well as an experienced bus charter service. Our professional drivers, 24/7 phone support and trusted network ensure your journey is smooth and worry-free. From simple transfers to tailor-made tours across borders, we make travel effortless and enjoyable.
Kontaktopplysninger
Dannenberger Straße 32, 29439, Lüchow, Tyskland
- +495841977325
- info@irro-charter.com
- irro-charter.com
4,5
Enestående
163 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
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Would not recommend for corporate events/events which require strict agendas and smooth communication
We are an event company and often book different forms of transportations across Europe, US, and Asia. This is the first time we have not been able to find a way to communicate with a provider. From driver being late to multiple miscommunications about arrival and departure times, to then being charged extra for the arrival of the bus earlier than requested on one of the days. You also cannot get to talk to any management as it seems that 1 person does multiple things and does not care to find a solution. This is the first time we are writing a negative feedback to anyone. This company might be ok for some travel tours etc but for corporate events and bookings which require precision and proper correspondence, they are simply not knowledgeable enough.
19. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Alek,
Thank you for your feedback. We’re truly sorry to hear about your negative experience and understand your frustration. We value all customer insights and will use your comments to improve our services.
If you'd like to discuss this further, please feel free to reach out to us directly.
Your Irro Charter Team
All service was good and price good.
My group was very satisfied with the service.
21. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Tõnis Randala,
Thank you for your kind review and the 5-star rating. We are delighted to hear that your group was satisfied with our service and found the pricing to be good. Your positive feedback is greatly appreciated, and we look forward to serving you again in the future.
Your Irro Charter Team
horrible experience and expensive
horrible experience and expensive
12. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Juan Antonio Tortella Balbas,
Thank you for your feedback. We’re truly sorry to hear about your negative experience and understand your frustration. We value all customer insights and will use your comments to improve our services.
If you'd like to discuss this further, please feel free to reach out to us directly.
Your Irro Charter Team
Good service.
They worked together well for us. The driver showed up punctually and was driving safety as planned.
We would like to work with them again.
31. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Kyoko,
Thank you for your wonderful review and the 5-star rating. We are pleased to hear that you were satisfied with our service and that our driver was punctual and prioritized safety. It’s great to know that you’d like to work with us again, and we look forward to the opportunity to assist you in the future.
Your Irro Charter Team
We found IRRO Charter and learn about
We found IRRO Charter and learn about the service from internet and booked a coach from 28 February 2024 to 02 March 2024 when we were traveling on business trip from Zurich to Munich to Frankfurt and then to Berlin. The coach was clean, convenient and the driver was professional. There is no toilet in the bus but the bus stop was a very nice experience. Clean toilet and good selections of food and snacks. I think there is no WIFI in our bus, maybe you can request it. We will definitely book IRRO Charter again for our next trip in Europe.
28. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Bali Events Master,
Thank you for your wonderful 5-star review. We are delighted that you found our service through the internet and had a great experience during your business trip from Zurich to Munich, Frankfurt, and Berlin. It's great to hear that the coach was clean and convenient, and that our driver provided professional service.
We appreciate your feedback regarding the Wi-Fi and toilet, and we're glad that your stops along the way were pleasant. We look forward to welcoming you again on your next trip in Europe.
Your Irro Charter Team
Our driver, Alberto Guerroeri, was fabulous!
Our driver, Alberto Guerrieri, for our custom group tour of Italy, was beyond fabulous! He made our trip exceptional. So knowledgeable, professional, and personable. Alberto assisted with every step of each day to make our itinerary perfect for our group. We will definitely request Alberto for our next group tour. Thank you, Irro Charter!
Dawn, of Worldwide Travel Ventures, llc.
5. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Bali Events Master,
Thank you for your wonderful 5-star review. We are delighted that you found our service through the internet and had a great experience during your business trip from Zurich to Munich, Frankfurt, and Berlin. It's great to hear that the coach was clean and convenient, and that our driver provided professional service.
We appreciate your feedback regarding the Wi-Fi and toilet, and we're glad that your stops along the way were pleasant. We look forward to welcoming you again on your next trip in Europe.
Your Irro Charter Team
Top service
Good communication during the booking process, good busses and drivers. Very accurate and trustworthy.
4. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Fanney G.,
Thank you for your 5-star review and kind words. We are thrilled to hear that you were satisfied with our communication, buses, and drivers. It's wonderful to know that you found our service accurate and trustworthy.
We look forward to serving you again in the future.
Your Irro Charter Team
The bus ride was great
The bus ride was great! Clean and comfortable and more than met our needs. Our driver was great. He was safe and curious. He was prompt and we had no problems with any of our pick ups or drop offs.
28. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Stephen,
Thank you for your 5-star review. We’re delighted to hear that the bus ride was clean, comfortable, and met all your needs. We're also glad that our driver provided safe, courteous, and prompt service, ensuring smooth pickups and drop-offs.
We appreciate your kind feedback and look forward to serving you again.
Your Irro Charter Team
Zweimal haben wir in den letzten beiden…
Zweimal haben wir in den letzten beiden Jahren einen Bus bei Irro Charter für eine 6tägige Exkursion mit Studierenden besorgt. Beide Male war die Zusammenarbeit mit dem Busfahrer sehr schwierig. Offensichtlich hatte er von seinem Einsatz nur Stunden vorher erfahren. Einmal musste er die Fahrt für private Besorgungen unterbrechen, ohne dem Reiseleiter oder dem Jotel Bescheid zu geben. Es scheint, als habe keine vorherige Einweisung stattgefunden. So haben sich die Fahrer mehrmals geweigert, die Fahrt wie gebucht durchzuführen. Ihr Umgang mit den Gästen war ausnehmend unfreundlich. Der Ablauf der Reise musste gegen den Busfahrer durchgesetzt werden. Ich kann Irro Charter daher nicht empfehlen.
8. april 2024
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Svar fra Irro Charter
Lieber Hanspeter,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen. Es tut uns sehr leid zu hören, dass es bei Ihren beiden Exkursionen zu Schwierigkeiten in der Zusammenarbeit mit unseren Fahrern gekommen ist. Das entspricht keinesfalls unseren Ansprüchen an Professionalität und Service.
Wir nehmen Ihr Feedback sehr ernst und werden die geschilderten Vorfälle intern prüfen, um solche Situationen in Zukunft zu vermeiden. Die Zufriedenheit unserer Kunden steht für uns an oberster Stelle, und wir bedauern, dass wir Ihre Erwartungen nicht erfüllen konnten.
Vielen Dank noch einmal für Ihr offenes Feedback.
Ihr Irro Charter Team
repeat customers
We are repeat customers. Great price, excellent customer service and lovely busses. Top marks from us.
16. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Iain Brodie,
Thank you for your fantastic 5-star review. We are thrilled to have you as repeat customers and appreciate your kind words about our pricing, customer service, and buses. It’s always a pleasure to serve you, and we’re grateful for your continued trust.
Your Irro Charter Team
I have used Irro Charter for several…
I have used Irro Charter for several years. They move our group of 30 students through Italy, Austria, Germany, Czech Republic and the Netherlands during a 30 day program. They are always easy to work with, provide excellent service and offer great prices. I look forward to working with them for many more years.
15. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Lance,
Thank you for your wonderful 5-star review and for trusting Irro Charter over the years. It’s a pleasure to hear that our service has been reliable and easy to work with, especially for your 30-day student programs across multiple countries. We truly value your loyalty and look forward to continuing our partnership for many more years.
Your Irro Charter Team
Great international support
Fabulous customer service and flexibility. Our drivers were safe and efficient. I would use Irro again if I was planning a European charter.
5. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear John Myhre,
Thank you for your fantastic 5-star review. We're thrilled to hear that you appreciated our customer service, flexibility, and the professionalism of our drivers. It's great to know you would choose us again for a European charter, and we look forward to working with you in the future.
Your Irro Charter Team
Very unprofessional company
Very unprofessional company. One of their drivers was speaking on the phone will driving and was reported by the tour leader of our group. She was not the best in her delivery in the communication with the driver, but was absolutely correct in requesting to not use the cell while driving. The driver decided to not work anymore with the tour leader, Irro acepted his decision and left the group without bus service on day 4 of 26 of the trip. No refund ever happened. Also I have asked them to take my email address out of their data base and I still continue receiving the newsletter and this request to express my opinion of Irro. Well, here it is: I would not book with them ever again or would recomend anyone to do so.
10. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Ana,
Thank you for taking the time to share your feedback. We sincerely apologize for the negative experience you had with our service. Your concerns about the driver's behavior and the communication during the trip are being taken very seriously, and we regret the disruption caused to your group's journey.
We also apologize for the continued communication after you requested to be removed from our mailing list. We will make sure your email is promptly removed and this issue is resolved.
Your feedback helps us improve, and we are deeply sorry for any inconvenience you experienced.
Your Irro Charter Team
An excellent transport service
An excellent transport service. Contacting and co-ordinating with Irro Team was very easy
Will definitely book with this company again. Also, responsiveness with my inquiries were prompt. Thank you.
8. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Kabir Khan,
Thank you for your excellent 5-star review. We are delighted to hear that you found our transport service easy to coordinate and that our team was responsive to your inquiries. Your satisfaction is our priority, and we truly appreciate your kind words.
We look forward to serving you again in the future.
Your Irro Charter Team
2016- 2024 gute Zusammenarbeit
Wir Arbeiten seid Jahren zusammen, ich bin sehr zufrieden mit der Dienstleistung von Irro
Vielan dank 🌹
10. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Lieber Kerem Caann,
vielen Dank für Ihre großartige 5-Sterne-Bewertung. Es freut uns sehr zu hören, dass Sie seit 2016 so zufrieden mit unserer Dienstleistung sind. Ihre langjährige Zusammenarbeit bedeutet uns viel, und wir schätzen Ihr Vertrauen in uns.
Vielen Dank für Ihre Unterstützung 🌹.
Ihr Irro Charter Team
Clear
I had a clear booking process and fast response for the bus charter. However, there was some miscommunication when there was a change of person in charge for direct communication with me during the booking process.
27. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Hazel,
Thank you for your thoughtful 4-star review. We’re glad to hear that you found the booking process clear and received a fast response for your bus charter. We apologize for any miscommunication regarding the change of contact person, and we appreciate your feedback, as it helps us improve our service.
We look forward to serving you again in the future.
Your Irro Charter Team
It was perfect
It was perfect. The driver met us at the airport and he got us to Cochem safe😊
I will absolutlig recommend you to others😊
Best regard
Gunn Ødegaard-Næss
5. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Gunn Ødegaard-Næss,
Thank you for your wonderful 5-star review. We are thrilled to hear that your experience was perfect and that our driver ensured your safe arrival in Cochem. Your recommendation means a lot to us.
We look forward to serving you and your friends in the future.
Your Irro Charter Team
Muy recomendable
Los servicios de la empresa fueron puntuales, amables y muy profesionales. Esperamos poder repetir la experiencia este año.
19. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Maria Adela Fernandez Amador,
Thank you for your wonderful 5-star review. We are delighted to hear that you found our services punctual, friendly, and professional. We truly appreciate your recommendation and look forward to the opportunity to serve you again this year.
Your Irro Charter Team
Excellent perforance!
The service was perfect! Starting from the initial offer through negotiations and during the service the communication with Irro Charter and drivers was excellent. Buses were clean and in good condition and always on time. 100% can recommend.
16. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Blazej,
Thank you for your wonderful review. We are thrilled to hear that you had such a positive experience with our service, from the initial offer to the execution of your trip. It's great to know that our communication, punctuality, and the condition of our buses met your expectations.
Your recommendation means a lot to us, and we appreciate you taking the time to share your feedback. We look forward to the opportunity to serve you again in the future.
The Irro Charter Team
New bus and great driver!
Booked a charter bus for a family day trip excursion in Germany. Booking process was easy and communication was thorough and prompt! The bus seemed brand new it was so clean and driver was so kind and accommodating. Our family had a great day thanks to Irro!
4. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Irro Charter
Dear Anna Jackson,
Thank you for your wonderful review. We are delighted to hear that your family day trip excursion in Germany was a success. It's great to know that you found our booking process easy and our communication thorough and prompt.
We’re especially pleased to hear that you were impressed with the cleanliness of the bus and the kindness and accommodation of our driver. Your positive feedback means a lot to us.
We look forward to the opportunity to serve you and your family again in the future.
Your Irro Charter Team
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