Irish Life Anmeldelser 

awful consumer service. Its been 2 months i m keep calling and emailing them to provide me my cover letter for the period I had Irish life but ridiculously every time they say we will send you soon and I didn't get it yet so I have no proof for my new health insurance provider to show I already had health insurance. this is ridiculous and i don't recommend Irish life to anybody.

If we could give 0 stars we would. We bought health insurance through Irish life health for our son who is attending university in Ireland. After we paid for the policy he could not access the policy on his account, it says he doesn't have a health insurance policy. We have called the company 9 times, we have used the web chat twice and they claim the policy doesn't exist. Customer service has supposedly emailed IT 3 times. He is now in Ireland and can't access his health policy which means he cannot access a doctor or prescriptions. Basically this company has taken our money and is doing nothing to fix their mistake. Don't use this company if you have any other option

I cannot log into my account to make a claim or see my accounts and I pay a fair amount for these services through my job. Irish life send many emails and I have been off work for most of this month and not read every email. I spoke with Mary on the phone in customer service who was nice but she has not put the current changes in place and could not help me access my account, and therefore I had to waste more of my time to email for support. The next policy or steps they put in place should of been done online when you login by getting some popup saying to need to do certain steps, instead of just locking paying customers out of there accounts. I am not expecting much from this review either as I see Irishlife have one and a half star review rating which tells me customer service is not something they pride themselves on either. Worse thing for me is I have no say in my provider as it's done through my job otherwise I'd be cancelling my account.

Really bad customer service and the site is buggy with no clear instructions. The customer assistant just hung up the call when i was providing feedback over my claim

I retired from the HSE last august and have endeavoured to reclaim my AVC fund since.Almost a year since I started the process and the final part of the fund minus tax arrived in my account earlier this week.Endless emails and phone calls did NOT speed up the process.I was given 4 separate payment due dates….none of which Irish life achieved.The absolute final insult was when Irish Life sent my fund to Revenue for taxing,they (Irish life)amalgamated another pension of mine which I get monthly, and according to Revenue should not have been done.Hence my remaining AVCS and my monthly pension were fleeced in tax and I received NONE of my monthly pension (€1700)and now have to claim back the excess tax I was subjected to,via my accountant on my tax return.Needless to say they are not responding to my emails,requesting an explanation and an apology for the disgraceful and distressing mess Irish Life made of my funds/pension.How can a large financial service provide such poor service?Does any financial body audit their practices/performances?

Is Irish Life Health a scam. At time of writing they have a 81% one star review rate and my experience with them would reinforce that evaluation. I can't even sign into my account and either they are incapable or unwilling to fix the problem. They start by saying that you must wait a week for a reply to your email and then send a rubbish reply so another week goes by to wait for a another reply. Unfortunately you won't find out how bad they are until you have reason to interact with them and then it's too late. Your money was thrown away.

Like in life impossible to get appointments, when you do it's a referral to a doctor or hospital to far away ! How can they expect to send you for a 15 minutes appointment when it's like 3/4 hours away ?
Need more facilities over the country,not excluding the rural areas !
We pay enough as it is

The website is consistently slow, unresponsive, and nearly unusable. Basic tasks — such as uploading receipts, checking my policy cover, or viewing claim history — are extremely difficult due to long loading times, broken pages, and poor navigation. I have attempted to access the site using multiple browsers (Chrome, Safari, Firefox, and Edge) with the same disappointing results.

The absence of a dedicated mobile app only adds to the frustration. In 2025, this should be a standard offering from any major insurer. Without it, Irish Life Health is falling significantly behind competitors in terms of customer accessibility and convenience.

did a pension top up and the customer service team does not know how to send me the statement of that top up. They will keep you on hold and then say will that they will email it, i have been calling them daily for the last 2 weeks and it is the same answer. I am now thinking of transferring the pension fund to another provider.

Absolutely disgusting! They’ve upgraded their website (joke) which could not get in to with my apple devices when I was badly sick and needed help over the weekend they’ve disabled their app so that wasn’t working either. After surviving the weekend I’ve called them and then gave me all the above information then, I’ve tried again and no luck again, when I’ve got in touch with Kerry on web chat she’s told me try different browser our new website bit funny with safari browser and that was it, TERRIBLE!

🔴 Shocking service from Irish Life.

15+ months waiting for a simple pension transfer to a Personal Retirement Bond.
4 phone calls in the last 4 months — nothing but false promises, zero progress. 📞❌

I’ve spoken to multiple staff: Oísin, Kanwal, Niall — yet still no resolution.
For a company entrusted with people's life savings, this is completely unacceptable. 😡

How long must a customer chase you before you take action?

#IrishLifeFail #CustomerServiceDisaster #Unacceptable

Terrible Experience – Constantly Denied Claims for No Valid Reason

I’ve been paying over €3,500 a year for health insurance with Irish Life to cover my entire family, and yet every time we file a claim for a legitimate issue clearly covered in the policy, it’s denied. The reasons given are often vague, inconsistent, or completely made up. It feels like they go out of their way to find excuses not to pay, regardless of the documentation or the medical necessity.

This is not what I expected from a company that presents itself as a reliable insurer. The frustration and stress they’ve caused during already difficult times are unacceptable. If you’re looking for peace of mind and fair treatment, I strongly suggest looking elsewhere.

I wanted to change my address online. Proof of adress, signed request etc. scan and upload, error, try again later. I tried and tried, then gave up and send it by post. That's still not good enoug for them, they have to call me, ask all my details, another call to my wife as well. OK, I don't think it's normal, but whatever. The part that shocked me came when I reported the bug. They asked me my personal data again "for security and data protection". And then they just plainly told me that thanks, but they know that it's still not working. The first time I tried that was more than a week ago. So in a week, they were not able to remove the form for the change of address and replace with a message that currently the only way to do that is by post. I don't know what to expect from a company like that. Their only way to stay in business is the lack of real concurency, like so many other Irish financial institutions.

I had the worst experience ever with Irish Life Health Insurance. The worst ever customer experience and also their policy.

I suggest you guys to avoid this and take some other insurance. They never respond to you inquiries timely and write things by themselves in your policy that shows up later that you cannot claim any benefits that you require and they will just charge you for nothing.

I really valued Irish Life as a pension provider when I was a customer. After 14 years I had to move my pension when I left my employer. Irish Life did two disappointing things -

1) They transferred my pension to the new company without ever writing to me - I logged into the Irish Life portal and saw its value was zero and nearly had a heart attack! I wondered if the new company was scamming me. All IL had to do was to email or write to me IN ADVANCE of transferring the money out

2) They shut off access to their portal as soon as my money was moved, so I couldn't even log in to see an audit history of them moving my money to the new company. And I couldn't see the value of my pension when it left IL and compare it with the new company's policy value, to check for things like hidden fees.

These steps sent me a clear message - we don't care that you were our customer for all those years. You're gone now!

I’ve been paying income protection to Irish Life since 2021. When I became medically unfit to work in September 2024, I submitted all documents and kept them informed by email and phone multiple times — explaining that I was out of work and that my wife is 8 months pregnant.

Despite this, they ignored my situation, gave only generic template responses, delayed payment for over 7 months, and then sent it to a bank account I couldn’t access, even though I had clearly provided my correct details.

They also cancelled my policy when I couldn’t afford payments — despite telling me I wouldn’t need to pay while claiming. Irish Life completely failed us at a time of serious need.

Avoid this company at all costs — their actions were careless, unprofessional, and harmful. No one should be treated like this during one of the most difficult times in their life.

The customer support literally copy and paste the answer from the policy and are completely uncapable of explaining their own cover. It's shocking really, when you think that they are professionals that should inform people on such delicate matters.

Terrible company, only interested in taking money from the customer.
Had surgery last October 24. Scheduled second part of operation before Christmas. Got a letter to say payments to hospital paused. Not in the lest bit interested in care for their members. Now I have half surgery completed and hospital calling every week looking to get paid
If you want to feel stressed and disillusioned then go with Irish Life.
Read the trustpilot reviews. Make up your own mind.

Absolutely shocking and stressful company to deal with

I have called and emailed over the last few days a simple question before i have my procedure.

Not one person so far can explain do i have to pay or not "Subject to €2000 co-payment on orthopaedic procedures"

There excellent at copy and paste and reading from there own website ,

Customer service is challenging and inexperienced ,
No one available at the weekend

As of today still no Actual answer

Like previously mentioned excess charges are very confusing ,

All i have done is pay out €100's and will be lucky to get a 1/3 back due to complex T&C's

The irony is if i could wait and went public everything would be free

Terrible. Digital doctors booked up all the time. Tried to make multiple claims but as there is one still in progress it won’t let me upload more claims I imagine to not truly reflect how long it takes them to process claims, just a con to scew their completion timeframes. Would not recommend.